The flight was close to on time. My suitcase was not loaded in Bangkok and was delivered 24 hours later.
Crew is phenomenal. Helpful with anything you may need. Lots of entertainment options. Food was good. On time, no complaints.
Sleep pods in SilverKris lounge are disappointing, showers are great though. Food decent, not amazing. Need more toilets in lounge ideally. Flight was good but service can be better.
Food quality and serving frequency was poor. Travel kit was not provided. Flight was very bumpy. Overall, not a good experience.
Cleanliness Help for boarding and sitting Food should have been better
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Pros: "The entertainment because it had almost everything."
Cons: "Flying for the first time.I think everything was excellent."
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "I liked the Inflight entertainment and the crew were hospitable and courteous"
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Pros: "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
Cons: "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Excellent entertainment, great food, and very nice helpful Crew members!"
Cons: "Inconsiderate Loud passengers"
Pros: "It was easy and convenient"
Cons: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Food"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "The flight was for the most part quite comfortable"
Cons: "The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me"
Pros: "I was very happy with food and service especially stewardess smiling my journey was San Fransisco to Istanbul."
Cons: "One of my luggage didn't come came 3 days later."
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
I purchased 4 tickets including infant with seat on Lufthansa airline . I got tickets by oman air and Canada air. I had brought a car seat to place of the seat for my baby! It was not allowed. I purchased 4 seats , instead they gave me 3 seats , infant became lab infant during all the 3 long flights … turning this experience to super inconvenient and tiring experience not to be repeated again with Lufthansa air. I raised a verbal complaint but they didn’t accept , as they said it should have been raised at the country of origin . Online boarding option was also not available due to infant ticket. My car seat was taken away , my infant and I had to endure a horrible pain during these long flights. Causing extreme discomfort to my infant and my family. My stroller was taken away at the airplane door of country of origin, informed me that I will be able to get it back in Montreal… unfortunately not only non of the luggages were delivered in Montreal , everything were redirected to St. John’s. On arrival in St. John’s I discovered the damage caused to my luggages , including from / missing items .. the car seat which was taken away ay the Frankfurt airport, also the stroller was not yet delivered to St. John’s. . Kindly reimburse the infant seat whichtaken away.
Meals in buissnes class was cold , breakfast regular, crew excellent
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "The crew were so friendly and helpful."
Cons: "I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option."
Pros: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Cons: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Cons: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Cons: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "From stevards to comfort, everything was just perfect!"
Cons: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"