Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
Deplaning was delayed because of Jetbridge equipment issues in MKE, causing an issue on an otherwise great flight.
The seat and leg room was not good. The food and beverage service was good.
They switched out gate from terminal 1 to terminal two ten minutes before boarding. So we had to make a 20 min crazy fast walk to a different terminal. Then we boarded the plane and waited for over 40 minutes until push back. Brutal
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
Liked nothing. As per previous segment it was delay delay delay.
Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
The cabin was bit colder than I like but the crew members looked after us very well. They did even offer hot water bottle and hot chocolate. I cannot rate the crew enough excellent is not good enough. They really were wonderful.
Delayed due to a technical fault, one small bottle of water, no USB charging point Not much to like
Push back is not working when I complaint a male staff he told me that most of the seats are like that so we can’t do anything
I couldn't get a vegan meal because I booked via kayak but everything else was lovely
Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.
The flight from Seattle was delayed, which made me miss my connection to Florence. I was re-booked NINE HOURS LATER!!! That’s basically a vacation day lost. British Airways needs to partner with other airlines when possible to get a more realistic travel time, if delays occur. I realize there aren’t many flights to Florence from London, so I would book differently were I to return. The actual flight from Seattle was very comfortable and the crew was great, no faults there. I enjoy British Airways, this was an anomaly.
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
the boarding was a disaster, the departure was late, we missed the connection flight and we were told they don't care, after a few trips between support and personnel on the ground
