Old flight not worth in economy. Even food was terrible
Very bad service and food variety will never come back again
The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Both flights to and back from Lyon with buses taking extra time and delaying flight at DXB. Food serving needed work.
I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
Mostly good and consistent of Emirates service. Christmas menu was great initiative and tasted good. Taking the bus from terminal to the plane spoilt the experience a little.
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
Brand new plane lots of room the snack was very flavourful and enjoyable
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Absolutely horrible aircraft with hard open ended wires hanging below the seats which were hurting. No phone charging outlets for a combined 15 hours long haul. Absolutely garbage service!
The boarding was not as organized as what I experienced in Houston. We were able to depart on time and landed in Lagos as scheduled.
Food wasn’t good but not their fault as I should have pre selected
A lot of snacks and provided on request by traveller. Preferred meals which were on their menu were not always sufficient for those who wanted them. We were told 2 different items and offer which we asked for were not offered initially. We rejected the 3rd item given as a substitute for our initial choices which we didn't want and so we didn't accept it. Eventually our initial choice was offered. During service of coffee and tea, the crew member didn't offer us and moved back. Luckily neither of us wanted tea at that time. Crew members must avoid behavior that may be suggestive of discrimination
The desk crew at the LAX crew could do better. A girl named Mahesi was very abrasive and unfriendly. She needs a better customer service uproar.
Cancelled with no notification and no assistance from ground staff re options or rebooking, where to stay or how we could get home to LHR.
Our flight was canceled with no rebooking offered. We are still waiting for a refund and had to book a very expensive flight to return to Toronto without any compensation or help from Turkish or flight hub. Extremely poor service during a time of crisis, speaks volumes about the type of airline and flight hub as a disaster of a company with zero accountability
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
I was asked window seat on check in in Dar-es-Salaam. The person on the deck told me "yes, no problem", but gave me 10e and 25b seats! Better just to say "no"
Bad sitting every flight not good experience with food either
First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)
They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.
Very disappointed with British Airways. It has been over 24 hours and I still have not received my checked baggage or any proper update. Customer support has been unresponsive, making the situation even more frustrating. Poor baggage handling and lack of communication seriously impacted my travel experience.
Great flight, last one out the air-conditioning was far to hot and the return it was to cold and then issued blankets. On the outward bowned the headset connector didn't work properly. You had intermittent sound from the audio socket.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Flight was 3h50 and was only provided with a packet of oat cookies and offered a cold drink. Thankfully i'd had breakfast but for a morning flight of that length some sort of breakfast should be included. There were 2 toilets for economy but due to turbulence we couldn't use them until the last 1hr which meant the queue was then huge. Would've been nice to open up the business one for those closest to the front to use.
It is a wonderful airline. The cabin crews were friendly and the food as well as the service the were excellent.
Ok, my flight to Berlin was wonderful, no complaints everything I expected. The flight home however sucked! I hate using four letter words but there it is. The boarding process was horrible, me and others tried to board before with the e ticket, that did not work. Later I found out that it was a cyber attack. But they had 24 hours to get a plan in place. So that when people showed up they could be given information about the problem. The other problem is the help line was not working!
The flight was fine but no food available apart from snacks like Pringles and olives which was a problem for me as I hadn’t eaten anything that day. But the worst problem was BA left 24 suitcases in Heathrow as the flight was too full but didn’t tell anyone. So we waited for ages at Toulouse airport with no information and finally found out from the one member of staff in the baggage collection area who explained what had happened and apologised for no announcement being made but said that was their policy. Then BA contacted me today to say they have found my luggage and can deliver it to me on Tuesday - half way through my holiday!!!! So a friend has had to make a four hour round trip in his car to go and collect the luggage from the airport so we can get it today. A TOTAL SHAMBLES AND DISREGARD BY BA FOR THEIR PASSENGERS’ BEST INTERESTS.
Terrible service especially for premium economy. Much more comfortable seats on other providers
