Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Pros: "Crew was very calm, courtesy, and cheerful."
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Pros: "Seats were goooood and comfy Leg room was good"
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Cons: "Very poorly organized boarding"
Cons: "Nothing. The video quality and sound were not great"
Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Pros: "Flight delayed 7:16 hours"
Pros: "Not much"
Cons: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Cons: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Pros: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Cons: "That I had top travel to FLL ibnstead of Miami"
Pros: "The Crew on Emirates are just the best in the industry"
Cons: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Pros: "entertainment is great."
Cons: "completely full flight."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Pros: "Flight wasn't cancelled."
Cons: "Lengthy check in of baggage, followed by delayed boarding."
Pros: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Cons: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Pros: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Cons: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Pros: "Very comfortable and good service aboard plane."
Cons: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Cons: "debarking process was one of the longest in my life"
Pros: "Start scurty things with people who has short time to the next flight"
Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Pros: "Friendly, accommodating, and professional service!"
Cons: "Wifi kicked me off after not even using my desired amount yet."
Pros: "I was very comfortable."
Pros: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Cons: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Cons: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Pros: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Pros: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Cons: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Pros: "Dubai was fun."
Cons: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Pros: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Pros: "By far the best airline, from service to quality, all around awesome."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "sitting and staff"
Cons: "food option"
Complaint I booked seating with Qatar which was confirmed, credit card billed. But arrival I learned seats not assigned to wife and myself
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "Best food. Best crew."
Cons: "Extra inch of leg space"
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "Flight is spacious"
Cons: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Cons: "Boarding, restroom,"
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Cons: "I was not able to fly"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "The trip was very comfortable and food suited me"
Pros: "Great service from all staff ,"
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"
Cons: "More veriaty on music would be good"
Pros: "I am taking Qatar on all international travels when possible."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Pros: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Cons: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Cons: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Nt bad"
Cons: "Attendants were skiving at the back"
Pros: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Pros: "The service and staff was very good"
Cons: "I have nothing to complain about I think all the service was good"
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Cons: "Poor quality food"
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Cons: "The entertainment did not work good the entire flight"
Cons: "Beef main course overcooked and dry."
Pros: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Pros: "Planes were comfortable and well maintained."
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Pros: "Customer service is excellent"
Cons: "At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional"
Pros: "no drama ....just good, timely service."
Cons: "The seats are tight and sitting on the aisle is a bit uncomfortable for me but I didn't pay extra for a better location."
Cons: "My luggage did not make it with me."
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Cons: "The Cabin seating"
Pros: "Crew was super attentative."
Cons: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Cons: "Great plane & serive & big bathrooms"
Pros: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Cons: "No negatives."
Pros: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Cons: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Pros: "Gentle crew"
Cons: "1,5 hours delay again"
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Pros: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Cons: "They cancelled my flight"
Pros: "The flight attendants were very helpful and the good was quite good."
Cons: "Nothing that can be changed. It was a long flight."
Pros: "Didn’t like absolutely nothing"
Cons: "We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring."
Pros: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Pros: "All good - flight, service all great!!!"
Cons: "There was a 3 hour delay."
Cons: "Wheelchair assistance did not arrive at gate."
Pros: "Quiet comfortable flight"
Cons: "Unorganized biarding and no labeling on hallway what direction to take."
Pros: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Cons: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Pros: "The crew was excellent. Attentive and respectful of people (which did notified on the Lufthansa leaving US for Munich). The crew has a tough job at all hours of the day, but passengers as clients are just people cramped for 8 hrs and trying to enjoy their time as well,and this crew from Munich to US seemed to get that."
Cons: "The seats in economy are extremely close (front to back) for short people leg room is fine, for general height (5'4" women; 5' 10" men) and above it is unhealthy for a 6 -8 hr flight."
Pros: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Pros: "- crew was great - food"
Cons: "- turbulence - boarding time delayed - tv touch screen"
Pros: "Reasonably good entertainment and ability to charge electronics with USB"
Cons: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Pros: "bad service"
Cons: "Having to pay to sit together."
Pros: "Everything seemed to run smoothly."
Cons: "No issues this leg"
Pros: "Staff was very attentive and friendly."
Cons: "Seating very cramped for a tall person. Tight squeeze!"
Pros: "Lufthansa was great . It was just that the weather did not cooperate in Boston."
Pros: "The flight staff was excellent!"
Pros: "Crew, food and enterteintment were good"
Cons: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Pros: "The flight was smooth"
Cons: "Lufthansa gave us the wrong departure time missed our flight and lost 2 days of our vacation. Didn't get any compensation Except a we will try to get you on another flight at no additional cost. Hmmm for your mistake you act like your doing me a favor! Got yelled at by the rep on the phone I had to tell them to calm down I'm the one stuck in a place I don't know with my family waiting for me in another country. NEVER AGAIN!! Sorry that was horrible service!!!!"
Cons: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"
Pros: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Cons: "sound on the entertainment system broke halfway through the flight (just my seat)."
Swift clean friendly on time
Cons: "Bigger seats the new ones are way to narrow"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Professional crew. Good simple check in."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "The plane was very hot"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "old screens and entertainment system leg room to small"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, arriving well on time."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "The entertainment options were good."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Fine as delta flights go"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."