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BUR - CPT

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Burbank (BUR)
Cape Town Intl
Thu 9/23
Thu 9/30
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Top 5 airlines serving Burbank Bob Hope to Cape Town Intl

Scores according to KAYAK customer reviews

8,3
Qatar Airways
Overall score based on 11 090 reviews
8,3
Boarding
8,2
Comfort
8,6
Crew
8,3
Entertainment
8,0
Food
Airline reviews

Pros: "I love your hostesses"

Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"

Cons: "Food"

Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."

Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"

Pros: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"

Cons: "maybe they can offer more snacks on the plain"

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Cons: "I wish to have little more room on seat for long flight."

Pros: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"

Cons: "Good job keep it up"

Pros: "The crews are awesome"

Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"

Pros: "Service and entertainment."
Cons: "Food."

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Pros: "Own entertainment device"
Cons: "No snacks"

Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"

Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."

Pros: "Terry was wonderful"
Cons: "N/A"

Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"

Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"

Pros: "Seats were comfortable, entertainment system was might better without of options."
Cons: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."

Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"

Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."

Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."

Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."

Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."

Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."

Pros: "Comfort of the seat/bed"

Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"

Pros: "Complimentary upgrade to business class."

Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."

Pros: "Had the best flight experience of my life. Comfort, food & especially service was excellent."

Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."

Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."

Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."

Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"

Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"

Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."

Cons: "The business class seats on this A330 are to tight when turned into a bed."

Pros: "It was a good flight. I'd give it 4 of 5 stars."

Cons: "The seat didn't have any inflight entertainment"

Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"

Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."

Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"

Pros: "Everything is fine and have a wonderful time"

Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Pros: "Punctual"
Cons: "No beverage service"

Pros: "Friendly and professional crew"
Cons: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"

Cons: "An excellent flight."

Cons: "The entertainment system did not work properly"

Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."

Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"

Cons: "Me"

Pros: "No"
Cons: "Seat was not comfortable. Push back was not working"

Pros: "Crew was amazing and meals were perfect."

Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."

Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"

Pros: "Comfortable A380"
Cons: "Borarding in Dubai inefficient."

Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"

Pros: "Everything"
Cons: "No comments"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"

Pros: "Great food and entertainment and the service was exceptional."

Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"

Cons: "I thought I had paid for window seats."

Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."

Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"

Pros: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Cons: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"

Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"

Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."

Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"

Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."

Pros: "I loved the crew. Very helpful. Katarina was very helpfull"
Cons: "I sat next to the bathrooms"

Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."

Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"

Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."

Pros: "I liked the cleanliness of the plane, the crew was attentive and friendly"
Cons: "I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep"

Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."

Pros: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Cons: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"

Cons: "Service was bad."

Pros: "Service"
Cons: "Iwas unable to select vegetarian meal on webjet online service"

Pros: "Loved that they took care of a Skywards Blue member, even upgrading my wife."

Pros: "Friendly crew, great extras, great food. Superior experience with this airline."

Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."

Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"

Pros: "Clean bathrooms, new plane"
Cons: "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"

Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"

Pros: "Entertainment facilities very good. Important for those long trips. Food good too"

Pros: "Seat comfort"
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."

Cons: "Screen was black and white most of flight"

Pros: "It's a long way. I was ok. Thanks"

Pros: "Screen was not very sensitive and arrow swipes did not always work. I was constantly switching between handheld and touch screen to switch movies or make selections"
Cons: "Touch screen problems . See above comment."

Pros: "The flight was empty and the luxury to choose your open row of seats"

Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."

Cons: "Staff was amazing"

Pros: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Cons: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."

Cons: "Wouldn't let us on the flight when there was plenty of time to get there. Manager was arrogant and slow - didn't care. Poor policies at that airport."

Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."

Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Cons: "Nothing"

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"

Cons: "Employee was slow getting to the booth to check us in along with baggage;"

Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"

Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"

Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."

Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."

Cons: "More leg room."

Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."

Cons: "No room to move, too hot, no sound when trying to watch movies."

Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"

Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"

Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."

Pros: "Great food and bev service"

Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."

Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."

Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"

Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."

Pros: "seating, food, service"

Pros: "The wait"
Cons: "The screen didn’t change in time"

Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."

Cons: "What food am I rating? The cookies?"

Pros: "On Time. Nothing else to say,"

Pros: "Nice updates"

Pros: "Good flight."
Cons: "Nothing."

Pros: "Made the best of a overcrowded messy airport"

Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."

Pros: "Got in 1/2 hour early"

Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."

Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"

Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."

Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"

Pros: "The in-flight entertainment and seats were comfortable. They gave us complimentary lunch as well, which was super helpful. I will be flying again to NYC with Delta :)"

Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"

Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"

Pros: "EXcellent"

Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"

Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"

Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."

Cons: "It was delayed by 4 hours"

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."

Cons: "small aisles and space in the seats. me and my wife were seated"

Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"

Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."

Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

"Great flight Will go again!"

Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."

Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Cons: "Time"

Cons: "The plane is so old..,"

Pros: "Yes"
Cons: "Everything was good"

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Just as I expected. And I made my last connection easily."

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Good for both."
Cons: "Bigger seats."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Cons: "The plane was very hot"

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "Friendly and efficient crew. Flights were on time if not even early."

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "Our lougage did not arrive"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "Friendly staff, good service and on time departure/arrival."

Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Cons: "Bag was lost"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"

Cons: "I slept didn't have snack offered and no entertainment"

"Having food and entertainment"

Pros: "Quick flight"
Cons: "Nothing"

Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."

Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."

Pros: "Great crew, very efficient"

Cons: "boarding, seating, entertainment"

Pros: "Everything but the smiling, smile more !!"
Cons: "everyone needs to smile more. This is the job they chose, a smile goes along way!"

Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"

Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."

Cons: "Serving hours crazy. 11 AM lunch, for example. Second "meal" weird."

Cons: "Confusion over plane boarding"

Pros: "Crew was courteous; greeted entering and departing the plane. Flight arrived on time."
Cons: "Increase leg room and widen seating- way too narrow in width and uncomfortable. Flight, although it arrived on schedule, was unable to taxi to the to dock at gate due to lack of ground crew. I have experienced on-time arrivals only to wait on the tarmac until ground crew arrives is unacceptable."

Pros: "Timelness"
Cons: "More leg room"

Pros: "Nothing."
Cons: "Flight was canceled. Ruined my plans and reason for flying."

Cons: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."

Pros: "Super-friendly crew, really under-booked flight so LOTS of empty seats"
Cons: "“Free” WiFi was really $10, unless you have TMobile"

Cons: "Waited on the tarmac for over an hour before departure with very little explanation."

Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"

Pros: "Great flight experience!"

Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Cons: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."

Cons: "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "Aircraft and crew were great"
Cons: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."

Pros: "The complementary beverage was a welcomed surprise!"

Pros: "Good seats with a bit more room than most planes. Very good staff onboard."

Pros: "Flight attendants"
Cons: "Very cramped searing"

Cons: "N/A"

Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."

Pros: "The seat was comfortable for such s long flight (~10 hrs). The selection of movies/television/music for personal use was exceptional. Being provided a lightweight blanket & small pillow a nice touch. Beverage service and a small unexpected VIP of ice cream a very nice surprise!"
Cons: "Didn't like being served dinner-type food (pasta & salad) late morning….but I shouldn't complain since it was a privilege yo be served a meal.Didn't like being told my window shade had to be closed I chose a window seat so I could look out the window and have natural light. It was daytime. As there was no one sitting next to me, I ultimately kept the shade partway open. I could tell the crew was irritated. Several hours later, a different FA came over and just shut my shade; I reopened it. What a stupid tug of war."

Cons: "Missed it."

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"

Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Pros: "The crew is good"
Cons: "No comfort in the light"

Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"

Pros: "Crews are very friendly, thank you"

Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"

Cons: "Only a few options as far as tv and movies"

Pros: "Nothing: worst flight !"

Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."

Pros: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Cons: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"

Pros: "* on time * courteous staff"

Read more about Qatar Airways
COVID-19 information

Safety measures for airlines flying from Burbank to Cape Town

Airlines flying from Burbank to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Cape Town

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Cape Town

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Cape Town

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Cape Town

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