The stewardess took a picture as a gift , if you asked for it. Every thing was very good, Especially the food, big and tasty. The service was good, they served water several times, very frequent.
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
Sadly I couldn't get the food I requested as it was out. Also, if you don't want to be woken up make sure the crew knows it. My wife was woken on every service.
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
First time flying Emirates and business class. What a civilized way to travel, everything was wonderful organized and relaxing. Thank you for providing the best first impression!
very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….
No entertainment u less you pay. Wish there were some free movies
Serving food took so long . Almost time close to lend. Plus during landing air pressure in cabin cuss ear blocked took long time to unblock.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Close was excellent. Comfort was very good. The food was marginal.
The seat and leg room is small on the 2 seated row. Otherwise, very good crew and service.
The cabin was warm and few used the blankets. I should’ve upgraded.
My luggage did not make the connection and 4 days later I still have not received it.
Nothing special.. they could have provided something to eat without a charge
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
Flight was late on arrival. When asked, one of the crew was not helpful with providing us information on if we could meet our transition and would only say to listen to the announcement. We nearly missed our transition because we had to race across the terminals. In addition, our checking bag did not make the transition. After making the report, no calls updating us on status were received. Provided my telephone number, but when I called they said they did not have my number. I still have not received my bag
The layover should have been one where I could have actually reached my connecting flight in time if all flights were in time.
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
I paid for internet that did not work and had to pay more to have it
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Needs improvement because some of the tvs and charging ports weren’t working
The use of a domestic carrier without entertainment was disappointing and a let down
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
There where no ear phones provided and the food needs to improve.
Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
Hot, uncomfortable and very rough take off and landing. Very regrettable.
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
Easy and organized getting in and out of the flight
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.
Iberia schedules flights with short layovers in Madrid so many miss their flights. Also they lost our luggage twice - really a weak operation and will never fly with them again
Since our connecting American Airlines flight was delayed we missed our originally scheduled flight. That meant there were no business class seats available, so we got the last two premium economy seats on the next day’s flight.
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
