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Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
I got an email from Lufthansa saying that because the flight was full, I could check my cabin bag for free. When I tried to do that, I got charged $75 because it was 'overweight'. Other people who did not check their bags didn't get their bags (that were much larger than mine) weighed. Nor were they denied boarding. This is a scam, right? Expect to see this review EVERYWHERE!
Good with last minute upgrade Clt to Munich comfortable. Wish same offer had been there Mumbai to Munich
The flight was smooth and on time. Check-in and boarding was very efficient. The flight was very comfortable and there was good entertainment and food on offer.
Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.
The flight was very good , on time without delays, specially the staff was great!
Food could have tasted better and had more options - they ran out of vegetarian options. Considering this was business class, I don’t think that’s acceptable.
The whole experience reinforced everything I don't like about flying. There were some good parts. I missed my flight due to not enough passport control stations. The service at the Lufthansa Customer Service center to get me on another flight was excellent. However, the gate for that flight changed several times. When I finally got to the last gate and wanted to check with the Lufthansa crew at the gate as there were no signs on the video monitors, she abruptly told me she needed her time right now. Also, as a result of changing the gates I ended up losing my very expensive, high quality winter hat. That was the worst part of an ugly travel day.
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She did not have seats together after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!
The seats were too close together. My sister is 5ft 9in tall and her knees were against the back of the seat in front of her. She couldn't straighten her legs. It was difficult to get out to go to the rest room. Everything else was good. We were serviced frequently with drinks, water, cookies, two delicious meals, and warm washcloths. The movies we watched were great. The temperature was good and we had pillows and blankets.