Zihuatanejo resorts

Pros: Comfort of bed. Cleanliness. The view from my room.

Cons: I had to pay for the bottle of water I drank, independent of the information in the information booklet "an extra bottle of water has to be paid". For me it does mean, that the bottle, which was already placed in the room before my arrival is free.

Cons: Their all Banditos!

Pros: This is a great hotel, with very friendly staff and wonderful facilities (e.g., the pool, access to private beach). Enjoy the views, the walks through the grounds, and have breakfast at the Bella Vista - amazing views!

Pros: The Location and the surroundings

Cons: The bugs

Pros: Room and view

Pros: The buffets were good but often the prep was slow so at designated meal times they were not ready and scrambling around. Not a good look.

Cons: The staff is slow. Sometimes not professional. Stayed here 6 yrs ago. Quality has gone down. They dont do a good job of explaining things so it feels like the staff needs to be retrained in customer service and in manners

Cons: The resort itself was just like we had always remembered. The room, the staff and the beach have always been remarkable. The privacy, security and seclusion have been what has made this particular getaway attractive to us. We brought my brother and his wife for their first trip to Las Brisas and sold them on those attributes. How disappointing to learn that management has opened the resort to local residents on the weekends who are not guests of the hotel in order to supplement resort income The beach and restaurants were to capacity making the resort amenities almost inaccessible to us. The privacy and seclusion we once revered is now gone at the expense of paying overnight guests. Had we known before arrival we would have booked elsewhere. What an extreme disservice to the loyal customer base that has patronized Las Brisas for almost twenty years. If we wanted long lines and wall to wall tourists we would have booked a cruise. It is my sincere hope that current management rethinks their "money grab" strategy and shifts focus back to what once made Las Brisas the jewel of the Pacific coast. Very very disappointing.

Pros: Rooms were better than expected, very clean and big. The view from the hotel is stunning!

Cons: The check-in process took about an hour and the staff didn't seem to care. Also, although the reservation is made via booking.com, the hotel employs its own outdated system, which in turn slows the registration process... That was the only issue, everything else was excellent.

Pros: The staff excelent

Pros: Gorgeous location - beautiful views, excellent service and staff and pool.

Cons: The food selection is ok, could be better. Also we had a room on 19th floor, one floor above lobby and the loud music at night could easily be heard in our room - on 2 out of 5 nights, lasting after 10 pm.

Pros: Location and beach

Cons: Since last year customer service at resort seems to have fallen off quickly. Easy things... getting a drink, getting food, getting beer on the beach . Best service is lobby bar. No bacon in buffet breakfast ....disappoining, omlettes were great!.

Pros: There was a LOT to love about our experience at Las Brisas. The building itself was a unique and interesting layout. Everything everywhere was absolutely spotless. Almost every single staff member I interacted with was very helpful, &professional.

Cons: The ridiculous TOWELS “reserving” beach and pool seating. That were of course left empty for hours. Every single day! Put a SIGN UP telling people to stop it. And enforce it! FIRST COME , FIRST SERVE!!!