Holiday Inn Resort Ixtapa

The fiesta Mexicana night, it was nice. The bar area to relax at by the pool. Also, the easy access to the beach.

The worst was the front lobby staff. My son's phone was stolen and they "pretended" to make a report about it. We went to the front desk multiple times in the next 3 days to get the report and they kept giving us the run around. We had to get upset with them in order for them to do something, and when we finally got a report paper, we were told to fill it out, and when we were about to leave with it my son was literally attacked by the security guy and the paper was snatched right out of his backpack. The manager was called, and he was at least nice about it and made them re-do the report and give it to us with all of their signatures. We finally got out to the pool since it was going to be our last day there, and about 30 minutes later my son went back to the room to get his sunglasses and there were 3 people in the room searching for "inventory" since the cleaning lady had already been there. He asked them what they were looking for and they just scurried out of the room quickly. We went back to the front desk to ask why there were 3 people in our room and were told that there were searching for inventory. I believe they were searching for the report they didn't want to give us. The stay we had here was the worst experience I have ever had, and we travel very frequently. The food was always the same and the staff was less than mediocre. We only went here because our family members told us that we would love the Mexica fiesta night, but we will NEVER EVER go here again and have already advised several people NOT to go here when they were booking their vacation.

The beach, the room. There were good massages a mile down the beach, but massages at the hotel were more expensive than at home.

Food was oversalted, institutional. Couldn't get fresh coconuts or coconut milk (in the tropics!!!). Very loud programs until late at night.

The food

The pools were small and dirty

Good location.

No hot water in any of the three rooms we booked, only one shampoo bottle per room, mediocre food in the all inclusive plan.

The only place with room availability

All inclusive, crowded, no adult pool, no sufficient parking, no hot water for our morning shower, and all restaurants closed due to fiesta Mexicana.