Century Plaza Hotel & Spa

Hello Mr. Price, I can copy KAYAK, however that is a confirmation email for out-going emails only. About your question were do you go, I would advise you to call KAYAK customer service and explain the situation. My supervisor Steve Fuenzalida has been CC on this email as well as the Reservations Manager since she is the one who provided the back up that I attached on the previous email. I am really sorry to hear that from you, We as a hotel are willing to help you get the answers you are looking for and provide all the information necessary. Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:lprice33@hotmail.com] Sent : 10/16/2016 3:02:26 PM To : dutymanager@century-plaza.com Cc : fdassistant@century-plaza.com; supervisor@century-plaza.com Subject : RE: Re: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Thank you for your time today Alan. My request from you today was, "Where do we go"? In fact, you said you could contact your supervisor and Kayak. I do not see Kayak or the booking company address in the email below. What I am hearing from you is, your company did what it was asked to and I do not receive what I paid for. I guess Kayak, GTA and Century Plaza lose a former and future customer. Have a good afternoon, Lance & Lindsay Price On Oct 16, 2016, at 12:40 PM, Alan Torres wrote: Mr. Price, In response to our recent conversation I have attached the booking request from Guiliver Travels Association (GTA). This can show you that we weren't aware your booking was made through KAYAK as well as your request. On the booking request they ask for a standard studio suite (no specification) and it says an additional guest will stay with you (no names). Our Reservations team assign rooms based on our type-bed availability and on the accompany name (If guests are same gender or no name was provided we try to accommodate them in rooms with two beds). However, during the check-in if the guest wants to modify the bed type we can do it as long as we have availability. If you need further information please don't hesitate to contact me. Regards, Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:lprice33@hotmail.com] Sent : 10/16/2016 11:11:04 AM To : dutymanager@century-plaza.com Cc : Subject : RE: Fwd: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Cheers, Lance Begin forwarded message: From: confirmations@getaroom.com Date: October 12, 2016 at 9:24:54 AM PDT To: lprice33@hotmail.com Subject: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 getaroom.com In partnership with: kayak.com Twitter Facebook Reservation Details StatusCONFIRMED Conf. #R657983447 ArrivalSaturday, Oct 15, 2016

The spacious rooms and the services of the staffs.

The heating in the room was not very good.

Excellent location and price (special)

Poor pool facilities, very hot room; overall dated and definitely not a 4 star

Stayed at a suite, spacious, good facilities (iron, coffee maker) nice efficient staff. Located on Burrard street, 15 minute walk from the convention center and the coast line.

wifi in rooms is not free, although it is available in the lobby free of charge. No major issues otherwise.

the amazing view from or balcony

thtat we had to ask to get our room cleaned an that we got a tini small room first, even if we had booked a big suite.

The location being on one of the main streets of Downtown it was quite convenient.

No free internet access. The room service was poor, in spite of the 'no disturb' card on the door the room was serviced. The coffee tray was never replenished, the kitchen and the used crockery/cutlery was not replaced with washed clean ones, as there was no dishwasher provided one expected the dirty dishes to be replaced.