Guest reviews
Overall rating
5,3
Okay
Based on 3 reviews
Cleanliness
6,6
Comfort
6,0
Pick-up/Drop-off
4,0
Value for money
4,6
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
0
1
1
0
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
-
6,8
stop up selling me!
Pros: car was fine, clean a few dirty cups
Cons: misleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4) Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!
review from
-
5,2
Cons: I had made a reservation 6 months prior to our arrival. I reserved exactly what I wanted. Upon our arrival, Thrifty was understaffed and had a huge line. The worker at the front of the line was constantly trying to upsell everyone with add-ons. First, he tried to charge me $60 to have both me and my wife as drivers. Then he tried to sell insurance. Then he tried to sell a ski rack on the roof. Then he tried to convince us to switch to a larger car. I realize that is his job, but when 1) the rush of people from our flight has completely passed from the airport 2) every other car rental has processed their customers from the flight 3) I have firmly said no to each alternative Then the upselling is getting ridiculous.
review from