10.0 ExcellentMar 10 2022
our flight was cancelled at last moment thanks for your cooperation un the refund i will reschedule with you when i reschedule my flight again thank you
10.0 ExcellentMar 1 2022
I had selected a standard car and received a mini-SUV. It was great and just what I needed!
10.0 ExcellentFeb 28 2022
Found the best deal. Even picking up a day late (airline issue) the price was still a great deal. Agent in Grand Junction treated us like a friend.
4.0 OkayDec 23 2021
I ordered an intermediate size car. When I went to pick it up they gave me a compact car. I showed her my paperwork and she still wasn’t going to give me an intermediate size. I insisted and she finally gave me a little bigger car.
1.9 HorribleSep 7 2021
Due to Covid and some unexpected medical conditions I was unable to travel yet they wouldn't allow me to cancel my rental. That was (much needed) money out the window. When I tried to connect with an agent there was no consideration of circumstance and I was highly frustrated and disappointed.
1.9 HorribleJul 18 2021
We were stranded while traveling, rented and paid the deposit on the vehicle, made other arrangements to get back home, then went to the airport to pick up the vehicle, and we were extremely rudely and inhumanely asked when did you make the reservation. When I replied when we made the reservation, and explained that we were travellers in distress, we were informed that they had no vehicles, they were overbooked, that for some reason, which was not explained, corporate had left the booking open. Over and above this, we were treated very poorly by the women in charge of the Dollar / Hertz counter at Grand Junction, CO Airport. There was not the slightest bit of regret, sorrow, not the slightest bit of apology. She appeared to be taking pleasure from the continued misfortune of our distressed travel group. We will never rent from Dollar or Hertz in our lives again, not should any traveller that has any self respect or any sense.
4.0 OkayMay 3 2021
Stay open when you get there and be open when you leaveOr leave the keys with another agent to pick up your car instead of having to wait the next day
2.0 MediocreMar 13 2021
We had to cancel our trip due to covid and could not get a refund.It was my mistake for not reading the refund policy more carefully. Had I done so I would not have booked the rental. I will not be using this company anymore.
8.8 ExcellentOct 19 2020
Great car for the price!I guess the low price was the reason the vehicle had so few features (no CarPlay or navigation) seemed to be very base model of Nissan Rogue. Rear window appeared to have been replaced (you could see the places where the window “grips” were when they installed it - and the rear window defrost/defog didn’t work either)
8.0 ExcellentJun 15 2020
We got an upgraded SUVThey charge $13.50 per day for each additional driver, including a spouse. This is high!