10.0
Terrible customer service on pick up time , really rude attendant , after I decline insurance coverage she changed her tone . She told me gas was 6.50 within a 5 mile radius from airport to get the gas plan , I didn’t I put gas for 4.19 , she was deceiving .Reviewed May 24 2026
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2.0
Because I purchase the rental through Kayak and not them they charged me a deposit that I did not have so I was not able to even get the rental.Reviewed May 22 2026
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10.0
Nice clean car ready and waiting , friendly staff, very helpfulReviewed May 22 2026
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2.0
Ten customers in line to rent the car only one person behind the desk with a very poor attitude. Took a very long time. No one in parking lot to help u find the car. Once we found it we couldn’t get the trunk open finally after we were there for awhile someone came and helped us. Returning the car was a total nightmare. A bunch of cars were stacked up like there was no one working to move them. We pulled in line and a car to the side of us was damaged so I left a space in front of me because I didn’t want to scratch our car. The attendant hollered at us three time at the top of his voice with a very demeaning attitude to pull the car up and we ditto it and he was very angry with us. Overall u r in the people business and your people failed u. Very low class and poor tone and didn’t want to be there.Reviewed May 22 2026
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8.0
We re read an electric car knowingly. The range was shorter than we expected and if you are not a European paying for charging is complex. An instruction Sheryl would be helpful The car itself was great and the Hertz Thrifty staff were outstandingReviewed May 22 2026
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10.0
We picked up the vehicle within 15 -20 minutes after arriving at the sales desk. The counter person was polite and straight forward. We did not purchase additional upgrade, pre-paid gas or insurance. The only draw-back was the full size vehicle we wanted only available in one model and the three available were all black color with black interior. We were in Maui and wishing to have a lighter color car to drive in because of the heat. This was the only issue. So we were very satisfied.Reviewed May 21 2026
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2.0
First, understaffing in order to sell an add-on “upgrade” for quicker pickup is unacceptable. Then the clerk could not assign me a car because of multiple systems (dollar, thrifty, hertz). Then, even after we clearly discussed my lack of interest in ALL of the unnecessary add-ons he added them back in the third time he tried to assign a car. Then even though he pushed all the buttons on my phone, he claimed it was me who made the choices. He gave me attitude when i found the extra $1450 due at pick up unacceptable!!! Do they get bonuses on that? , he then told me the wrong floor to pick up the car sending me across traffic to get to the area. And finally, he sent me to a space that had no car. I dragged three bags full of tools this way! UNACCEPTABLE. the only save was that the guy at the actual hertz desk helped me out so i did not have to drag it all back access traffic. But since it is the same company, i am unlikely to use again and will share. I am disgusted!Reviewed May 20 2026
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10.0
easy, online check-in, easy no hassle returnReviewed May 12 2026
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10.0
It was easy processing and the car was clean and the employee was very helpful. The price was very reasonable.Reviewed May 11 2026
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6.0
I was a disappointed with the price. When I got all the information I have one price and when I returned the car, it is a completely different price. I’ve tried discussed with the agent how much will be the total. I didn’t have time to discuss that because I have to make it to my flight.Reviewed May 10 2026
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2.0
Had one way rental atl to mia for 12:30 am pickup. Was able to get an earlier connecting flight. Called them to change pickup to 4 hours earlier. They sad they couldn’t, no cars. Absolute nonsense. They said they could transfer me to their “sister company,” Budget, who could provide a car. The experience with Budget was a complete disaster.Reviewed May 10 2026
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10.0
Great customer service, in and out which was greatReviewed May 10 2026
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