Surabaya hotels near Joko Dolog Statue
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Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese, and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
Overall 9,4 Excellent
Based on 10 508 reviews
All reviews
- All reviews
- Business
- Families
- Couples
- Solo
Excellent
8,0
Pros: The well maintained room and excellent breakfast
Excellent
10,0
Pros: excellent
Excellent
9,6
Pros: Comfortable and good size room. Staff were friendly. The lobby and hotel layout was well designed
Excellent
8,0
Pros: Good experience to stay in Marriott Surabaya as the first stop over for my family East Java Road trip this time. Hotel was nice, good food and location. Close to main mall in Surabaya. Although there is no even conducted during the Christmas Morning as expected, but the hotel had good festive decoration.
Details
Reviews
Overall 9,4 Excellent
Based on 10 508 reviews
Cleanliness
9,3
Service
9,2
Room
9,1
Food
9,1
Breakfast
9,1
Pool
9,0
Location
8,9
Comfort
8,8
Vibe
8,6
Amenities
8,6
WiFi
8,6
Wellness
8,5
Breakfast
9,3
Location
9,1
Service
9,0
Food
8,7
Room
8,3
Comfort
8,2
Vibe
7,2
Value
6,5
Breakfast
9,2
Food
8,9
Service
8,9
Comfort
8,9
Room
8,9
Location
8,8
Vibe
7,0
Service
9,3
Breakfast
9,2
Food
8,9
Comfort
8,9
Location
8,8
Room
8,7
Vibe
8,3
Service
9,3
Breakfast
9,1
Room
8,6
8,0 Excellent
Pros: The well maintained room and excellent breakfast
Cons:
10,0 Excellent
Pros: excellent
Cons: hotel building a little bit old.
9,6 Excellent
Pros: Comfortable and good size room. Staff were friendly. The lobby and hotel layout was well designed
Cons: Minimal food choice especially in the bakery section.
8,0 Excellent
Pros: Good experience to stay in Marriott Surabaya as the first stop over for my family East Java Road trip this time. Hotel was nice, good food and location. Close to main mall in Surabaya. Although there is no even conducted during the Christmas Morning as expected, but the hotel had good festive decoration.
Cons: Quite heavy traffic at the evening time in front of the hotel. There is no covered/basement parking for your vehicle, as the basement parking slot was occupied for valet-park only. I hate the entrance security check, what a waste of time.
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese, and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our luxury hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
Overall 9,3 Excellent
Based on 8 158 reviews
All reviews
- All reviews
- Business
- Families
- Solo
Excellent
10,0
Pros: I found the enthusiasm and the motivation of all staff from the front desk to the restaurant exceptionally good. Special mention must be for Agnes at the front desk, another staff member who arranged a plate of free fruits sent to my room (sorry I forgot her name), the Director of the Rooms who assisted me in many ways, and Fitri at the restaurant (who was kind enough to make a special dish for the breakfast). The professionalism and the customer relations of all the staff were beyond my expectations.
Excellent
10,0
Pros: Was nice location, clean and very friendly staffs
Excellent
10,0
Pros: Breakfast was great. Many kind of local foods and western food. Room are big but the view from my room is not really good. I only can see people's house from my room. But, all is fine. Staffs will welcome you so nice and they will help you as soon as possible.
Excellent
10,0
Pros: good service
Excellent
9,2
Pros: good service
Details
Reviews
Overall 9,3 Excellent
Based on 8 158 reviews
Service
9,4
Location
9,2
Breakfast
9,1
Wellness
9,1
Food
9,1
Comfort
8,9
Amenities
8,8
Pool
8,7
Bar
8,6
Room
8,4
WiFi
7,8
Value
6,0
Service
9,5
Location
9,2
Breakfast
9,1
Food
8,8
Room
8,0
Value
6,7
Vibe
6,5
Service
9,5
Location
9,4
Room
7,6
Service
9,5
Location
9,2
Room
7,8
10,0 Excellent
Pros: I found the enthusiasm and the motivation of all staff from the front desk to the restaurant exceptionally good. Special mention must be for Agnes at the front desk, another staff member who arranged a plate of free fruits sent to my room (sorry I forgot her name), the Director of the Rooms who assisted me in many ways, and Fitri at the restaurant (who was kind enough to make a special dish for the breakfast). The professionalism and the customer relations of all the staff were beyond my expectations.
Cons:
10,0 Excellent
Pros: Was nice location, clean and very friendly staffs
Cons: They gave me double doors mean the room next to me have access goes to my room .
10,0 Excellent
Pros: Breakfast was great. Many kind of local foods and western food. Room are big but the view from my room is not really good. I only can see people's house from my room. But, all is fine. Staffs will welcome you so nice and they will help you as soon as possible.
Cons:
10,0 Excellent
Pros: good service
Cons: nothing
9,2 Excellent
Pros: good service
Cons: nothing
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our luxury hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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Overall 9,3 Excellent
Based on 6 239 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10,0
Pros: Room is big, breakfast is massive, and staffs are helpful
Excellent
9,0
Pros: Very beautiful hotel, 5 star feeling. If you have to go to Surabaya then this is a very nice place to stay. The gardens and restaurants are wonderful.
Excellent
9,0
Pros: The staffs are really helpful
Excellent
9,0
Pros: Ambience.. the services.. scent of aromatherapy
Excellent
10,0
Pros: Location great. The staff always respond to our thanks with "Dengan Senang Hati". Thats excellent word!
Excellent
8,8
Pros: Big room and big bathroom
Details
Reviews
Overall 9,3 Excellent
Based on 6 239 reviews
Breakfast
9,5
Comfort
9,5
Location
9,4
Food
9,2
Pool
9,0
Amenities
9,0
Service
8,8
Vibe
8,4
Room
8,3
WiFi
7,6
Location
9,6
Comfort
9,6
Amenities
9,3
Breakfast
9,3
Pool
9,2
Food
9,0
Service
8,3
Room
7,5
Cleanliness
7,0
Breakfast
9,6
Location
9,5
Comfort
9,1
Food
9,0
Service
9,0
Room
7,5
Vibe
7,5
Breakfast
9,5
Amenities
9,2
Service
8,8
Room
7,5
Breakfast
9,6
Service
8,5
10,0 Excellent
Pros: Room is big, breakfast is massive, and staffs are helpful
Cons: Nothing
9,0 Excellent
Pros: Very beautiful hotel, 5 star feeling. If you have to go to Surabaya then this is a very nice place to stay. The gardens and restaurants are wonderful.
Cons: not a lot of western options for breakfast, but i think I was the only Bule in the house. Dont get your laundry done unless you are very rich!
9,0 Excellent
Pros: The staffs are really helpful
Cons: The rug needs to be replaced
9,0 Excellent
Pros: Ambience.. the services.. scent of aromatherapy
Cons: Very helpful staffs and warmth welcome and services
10,0 Excellent
Pros: Location great. The staff always respond to our thanks with "Dengan Senang Hati". Thats excellent word!
Cons:
8,8 Excellent
Pros: Big room and big bathroom
Cons:
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at Hotel Majapahit Surabaya Managed by AccorHotels, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 11 minutes by foot from BG Junction. Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Overall 9,2 Excellent
Based on 5 677 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
9,0
Pros: Beautiful, historical hotel, with lovely ground s, garden and pool.
Excellent
10,0
Pros: The staff who were very polite and attentive, the ambience, the pool, the awesome location.
Excellent
9,2
Pros: Hotel on very busy street and yet I can't hear a single traffic noise. The garden is well maintained. Location is great only 5 mins walk to the largest shopping mall.
Excellent
10,0
Pros: Good hotel. With higher maintain
Details
Reviews
Overall 9,2 Excellent
Based on 5 677 reviews
Location
9,3
Amenities
8,9
Service
8,8
Vibe
8,7
Pool
8,6
Comfort
8,5
Breakfast
8,4
Wellness
8,3
WiFi
8,2
Room
8,1
Cleanliness
5,8
Bar
4,9
Location
9,5
Vibe
8,7
Breakfast
8,6
Pool
8,6
Wellness
8,5
Service
8,5
Comfort
8,3
Room
8,2
Cleanliness
5,3
Location
9,4
Service
9,1
Pool
8,8
Amenities
8,8
Breakfast
8,6
Comfort
8,4
Vibe
8,4
Room
7,4
Cleanliness
5,7
Location
9,4
Service
8,6
Vibe
8,5
Pool
8,5
Breakfast
8,4
Room
7,4
Cleanliness
5,4
Location
9,4
Amenities
9,0
Service
9,0
Pool
8,9
Wellness
8,5
Breakfast
8,4
Vibe
8,4
Room
7,8
Cleanliness
6,2
Bar
5,3
9,0 Excellent
Pros: Beautiful, historical hotel, with lovely ground s, garden and pool.
Cons:
10,0 Excellent
Pros: The staff who were very polite and attentive, the ambience, the pool, the awesome location.
Cons: Quality of food in restaurants. The vegetables we ordered were spoilt, and not fit for consumption.
9,2 Excellent
Pros: Hotel on very busy street and yet I can't hear a single traffic noise. The garden is well maintained. Location is great only 5 mins walk to the largest shopping mall.
Cons: The shower and toilet partition need a good scrub to rid the soap scum and so are all the taps. I know its a big property to maintain every single room.
10,0 Excellent
Pros: Good hotel. With higher maintain
Cons:
With a stay at Hotel Majapahit Surabaya Managed by AccorHotels, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 11 minutes by foot from BG Junction. Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
Overall 9,0 Excellent
Based on 12 758 reviews
All reviews
- All reviews
- Business
- Families
- Couples
- Solo
Good
7,0
Pros: The bed is comfortable
Good
7,9
Pros: The staff members are helpful,especially the restaurant staff and manager are very friendly and warm.
Mediocre
3,0
Pros: I book a room with breakfast but have to pay for it. Next day I am not taking bfast in the hotel.
Excellent
10,0
Pros: Great hotel, great facilities and staff members gave me all the advise i needed. Vina was of great help at the front desk, as were both her male colleagues!
Good
7,5
Pros: The price
Excellent
8,3
Pros: Always like to stay here every time I went to Surabaya
Details
Reviews
Overall 9,0 Excellent
Based on 12 758 reviews
Service
9,3
Food
8,9
Vibe
8,7
Breakfast
8,6
Amenities
8,6
Location
7,8
Room
7,4
WiFi
7,2
Comfort
5,8
Service
9,1
Location
8,1
Breakfast
8,0
Cleanliness
7,3
Room
6,4
WiFi
5,6
Comfort
5,2
Service
9,2
Breakfast
8,7
Location
7,8
Room
7,7
Cleanliness
7,4
Comfort
5,8
WiFi
5,4
Food
9,1
Service
9,0
Breakfast
8,2
Location
7,6
Cleanliness
7,1
Room
6,6
Comfort
5,8
Service
9,4
Food
8,9
Breakfast
8,4
Location
7,9
Cleanliness
7,2
Room
7,1
Comfort
6,2
7,0 Good
Pros: The bed is comfortable
Cons: Room should be full with carpet Aircon take a long time to get cool
7,9 Good
Pros: The staff members are helpful,especially the restaurant staff and manager are very friendly and warm.
Cons: When I booked the room, I asked the hotel to arrange my room with my the other two coworkers' next to one another. Although the hotel had promised me to do so, we didn't get our rooms next to one another. I don't think it is OK for the hotel failed to keep the promisewith us.
3,0 Mediocre
Pros: I book a room with breakfast but have to pay for it. Next day I am not taking bfast in the hotel.
Cons: No breakfast I remember I booked a room with breakfast
10,0 Excellent
Pros: Great hotel, great facilities and staff members gave me all the advise i needed. Vina was of great help at the front desk, as were both her male colleagues!
Cons:
7,5 Good
Pros: The price
Cons: Dine in service, they promise to serve in 15 minutes but they deliver it an hour, I order at 23.30.
8,3 Excellent
Pros: Always like to stay here every time I went to Surabaya
Cons: The Ambience of the Hotel is very nice specially the new building
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
With a stay at Hotel ELMI Surabaya in Surabaya, you'll be within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary at scheduled times.
Overall 8,9 Excellent
Based on 3 680 reviews
All reviews
- All reviews
- Families
Okay
5,4
Pros: Near shopping mall
Good
7,9
Pros: This hotel is one of the oldest hotel on Surabaya they still preserve the decorations, and furnitures. The swimming pool is large. Breakfast is good. Staffs are very friendly
Good
7,9
Pros: Good breakfast, fast service when we would like to upgrade rooms & spacious swimming pool
Okay
4,6
Pros: The personals are kind and helpfull
Excellent
8,3
Pros: Near to Tunjungan Plaza and other attractions. Staff were very helpful.
Excellent
10,0
Pros: Good location Good swimming pool Friendly hotel crew
Excellent
10,0
Pros: Great good value hotel the authentic East Java food is excellent - nasi pecel nasi rawon pecel lele. Keroncong band at weekends. Have been staying at Elmi 25 years. Half the price of Majapahit which is also excellemt
Details
Reviews
Overall 8,9 Excellent
Based on 3 680 reviews
Breakfast
9,0
Location
9,0
Food
8,8
Pool
8,2
Service
8,0
WiFi
8,0
Comfort
7,7
Room
7,7
Breakfast
9,1
Room
7,0
5,4 Okay
Pros: Near shopping mall
Cons: No airport shuttle from airport to hotel
7,9 Good
Pros: This hotel is one of the oldest hotel on Surabaya they still preserve the decorations, and furnitures. The swimming pool is large. Breakfast is good. Staffs are very friendly
Cons: There are smoking stub inside sink, they didn't throw away. Gross!! Refrigerator didn't work
7,9 Good
Pros: Good breakfast, fast service when we would like to upgrade rooms & spacious swimming pool
Cons: old furnitures & carpets in the room
4,6 Okay
Pros: The personals are kind and helpfull
Cons: Too noisy, can't sleep. Old hotel stuff.
8,3 Excellent
Pros: Near to Tunjungan Plaza and other attractions. Staff were very helpful.
Cons:
10,0 Excellent
Pros: Good location Good swimming pool Friendly hotel crew
Cons:
10,0 Excellent
Pros: Great good value hotel the authentic East Java food is excellent - nasi pecel nasi rawon pecel lele. Keroncong band at weekends. Have been staying at Elmi 25 years. Half the price of Majapahit which is also excellemt
Cons:
With a stay at Hotel ELMI Surabaya in Surabaya, you'll be within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary at scheduled times.
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.
Overall 8,8 Excellent
Based on 6 632 reviews
All reviews
- All reviews
- Business
- Families
- Couples
- Solo
Good
7,0
Pros: Location
Excellent
10,0
Pros: Coffee with palm sugar
Excellent
8,0
Pros: The breakfast was good
Good
7,5
Pros: We liked and enjoyed the complimentary ginger tea and the snacks provided. Thanks
Excellent
9,0
Pros: Great location, variety of breakfast and friendly staff.
Details
Reviews
Overall 8,8 Excellent
Based on 6 632 reviews
Service
9,3
Cleanliness
9,1
WiFi
9,0
Location
8,9
Vibe
8,6
Food
8,4
Room
8,3
Breakfast
8,2
Wellness
2,5
Pool
0,9
Location
9,1
Service
9,0
WiFi
8,4
Vibe
8,3
Breakfast
8,0
Room
8,0
Food
7,4
Service
9,4
Cleanliness
9,1
Location
8,5
Food
8,3
Room
8,2
Breakfast
8,0
Value
8,0
Pool
1,1
Service
9,1
Location
9,0
Food
8,3
Vibe
8,2
Breakfast
8,0
WiFi
8,0
Room
7,9
Service
9,1
Cleanliness
9,0
Location
8,9
Breakfast
8,4
Vibe
8,2
Food
8,0
Room
7,7
7,0 Good
Pros: Location
Cons: The bed was hard
10,0 Excellent
Pros: Coffee with palm sugar
Cons: Shower faucet in 121 is broken
8,0 Excellent
Pros: The breakfast was good
Cons: In new year eve, I was not found parking car available. I had to park my car outside the hotel and paid for 10.000 rupiah/night. I felt dissapointed, as a guest who stayed at hotel it must be our priority to park inside the hotel rather than guests who only visit the hotel for hours. Even though I had to park outside, it must be free because it was one of hotel's facilities. I'm sorry I really dissapointed for this service.
7,5 Good
Pros: We liked and enjoyed the complimentary ginger tea and the snacks provided. Thanks
Cons:
9,0 Excellent
Pros: Great location, variety of breakfast and friendly staff.
Cons: Cleanliness of toilet. There is smile when first enter, after awhile with exhaust fan on, then okay.
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.
A stay at Surabaya Suites Hotel places you in the heart of Surabaya, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 1292 square feet (120 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Overall 8,8 Excellent
Based on 5 805 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
8,3
Pros: The service was outstanding. A staff was buying satay in the same street food vendor and when she had to move to another point to sell, this staff offered to deliver the satay to my room. He even brought plate and cutlery as well. Another occasion, my friend wanted to use the hair dryer but seemed like it didn't function well. She called operator about it and within minutes someone came to check on it. I stayed in other 4-stars hotels and sometimes I had to call the operator a couple of times before they sent someone.
Excellent
10,0
Pros: a convenience place fir shopping. good location.
Excellent
8,8
Pros: The restaurant and the bar were very good, there were also live music. The room was big and clean. The bed was relly confortable. The staff was polite and nice.
Excellent
9,2
Pros: Location was great, within walking distance to Grand city convention center. A local swimming pool and Gym is next door. A welcome drink is nice. The design is open and spacious. All rooms are suite.
Excellent
10,0
Pros: All other perfect
Details
Reviews
Overall 8,8 Excellent
Based on 5 805 reviews
Comfort
9,2
Value
8,6
Location
8,5
Room
8,3
Service
7,2
WiFi
7,1
Cleanliness
6,8
Food
6,3
Breakfast
5,8
Pool
4,4
Wellness
4,0
Comfort
9,0
Location
8,5
Room
7,4
Breakfast
5,6
Location
8,6
Room
7,6
8,3 Excellent
Pros: The service was outstanding. A staff was buying satay in the same street food vendor and when she had to move to another point to sell, this staff offered to deliver the satay to my room. He even brought plate and cutlery as well. Another occasion, my friend wanted to use the hair dryer but seemed like it didn't function well. She called operator about it and within minutes someone came to check on it. I stayed in other 4-stars hotels and sometimes I had to call the operator a couple of times before they sent someone.
Cons: The pool located quite a walk from the hotel. I didn't mind, but it was like public pool D:
10,0 Excellent
Pros: a convenience place fir shopping. good location.
Cons: need more western food at the breakfast buffet.
8,8 Excellent
Pros: The restaurant and the bar were very good, there were also live music. The room was big and clean. The bed was relly confortable. The staff was polite and nice.
Cons:
9,2 Excellent
Pros: Location was great, within walking distance to Grand city convention center. A local swimming pool and Gym is next door. A welcome drink is nice. The design is open and spacious. All rooms are suite.
Cons: Facility is a bit old.
10,0 Excellent
Pros: All other perfect
Cons: Little dark lights in the rooms .
A stay at Surabaya Suites Hotel places you in the heart of Surabaya, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 1292 square feet (120 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
When you stay at Grand Inna Tunjungan in Surabaya, you'll be in the business district, a 5-minute drive from Tunjungan Plaza and 8 minutes from Grand City Surabaya. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. Self parking (subject to charges) is available onsite.
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Overall 8,8 Excellent
Based on 2 241 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
Excellent
8,0
Pros: hospitality of the staff
Excellent
8,3
Pros: The staff were extremely helpful.
Excellent
9,0
Pros: The location
Excellent
8,0
Pros: The staff is soooooo friendly and smiling. The hotel is perfect and the location is more than perfect .
Good
6,3
Pros: * Quite clean and new in the lobby * Local food dishes but plain taste and cold * Quite close to shopping mall (Tunjungan Plaza)
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Details
Reviews
Overall 8,8 Excellent
Based on 2 241 reviews
Location
9,0
Service
8,6
Room
8,0
Food
7,7
Breakfast
7,6
WiFi
5,1
Wellness
2,0
Location
9,1
Service
8,6
Food
7,8
Room
7,2
Comfort
6,7
Breakfast
7,4
Room
6,7
Comfort
6,6
Location
8,9
Service
8,5
Room
6,6
8,0 Excellent
Pros: hospitality of the staff
Cons: non for now
8,3 Excellent
Pros: The staff were extremely helpful.
Cons: The pool refurbishment.
9,0 Excellent
Pros: The location
Cons: the building to old need renovation
8,0 Excellent
Pros: The staff is soooooo friendly and smiling. The hotel is perfect and the location is more than perfect .
Cons: My room was front the street,so it was noisy
6,3 Good
Pros: * Quite clean and new in the lobby * Local food dishes but plain taste and cold * Quite close to shopping mall (Tunjungan Plaza)
Cons: * Old bed, bolster, towel, blanket * Less sound proof on the second floor where I stayed * Quite far from covenience store
When you stay at Grand Inna Tunjungan in Surabaya, you'll be in the business district, a 5-minute drive from Tunjungan Plaza and 8 minutes from Grand City Surabaya. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. Self parking (subject to charges) is available onsite.
When you stay at Midtown Hotel in Surabaya, you'll be in the business district, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. This hotel has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Overall 8,7 Excellent
Based on 3 443 reviews
All reviews
- All reviews
- Families
- Solo
Excellent
8,0
Pros: Very strategic location.
Good
7,9
Pros: Location was strategic
Good
6,0
Details
Reviews
Overall 8,7 Excellent
Based on 3 443 reviews
Service
9,3
Cleanliness
8,8
Breakfast
8,5
Food
8,3
WiFi
8,1
Room
8,0
Location
7,8
Pool
0,5
Wellness
0,0
Service
9,2
Location
7,8
Room
6,8
Service
9,2
Room
6,8
8,0 Excellent
Pros: Very strategic location.
Cons: - Lobby is too small - very limited parking space. Too bad. - hotel only have 2 umbrella and all broken.
7,9 Good
Pros: Location was strategic
Cons: It has no fridge
6,0 Good
Pros:
Cons: I always had to ask first for some help at the front, upon arrival and check-out. Never saw the staff smile.
When you stay at Midtown Hotel in Surabaya, you'll be in the business district, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. This hotel has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
With a stay at Garden Palace Hotel Surabaya in Surabaya, you'll be within a 15-minute walk of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has facilities measuring 8608 square feet (800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
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Overall 8,6 Excellent
Based on 6 021 reviews
All reviews
- All reviews
- Families
- Business
- Couples
- Solo
Excellent
9,2
Pros: Location is good
Excellent
10,0
Pros: Service and hospitality
Excellent
10,0
Pros: The hotel is central,near Delta plaza,just walk for a few minutes Their staff is very friendly
Excellent
8,0
Pros: Hotel is located in very convenient place, room is big and clean, the breakfast is delicious with multiple selections
Excellent
10,0
Pros: The room is very large and there is a window sofa.
Good
7,0
Pros: Breakfast fine I guess.
Excellent
9,4
Pros: friendly and helpful staffs with speedy services
Great breakfast
location of the hotel is close by central of the city.
quiet, privacy and comfortable
Details
Reviews
Overall 8,6 Excellent
Based on 6 021 reviews
Breakfast
8,2
Comfort
8,0
Location
7,8
Service
7,5
Room
7,2
Cleanliness
5,8
WiFi
4,4
Wellness
3,1
Pool
0,3
Breakfast
8,3
Comfort
8,3
Location
7,4
Service
7,0
Room
6,9
Cleanliness
5,2
Service
8,0
Location
7,9
Room
5,8
Vibe
5,6
Cleanliness
5,2
Location
8,2
Service
7,3
Room
6,5
Comfort
8,2
Location
8,0
Room
6,7
9,2 Excellent
Pros: Location is good
Cons: Nice
10,0 Excellent
Pros: Service and hospitality
Cons: Improve and try to re paint and touch up the facade in and outer walls
10,0 Excellent
Pros: The hotel is central,near Delta plaza,just walk for a few minutes Their staff is very friendly
Cons: Nothing
8,0 Excellent
Pros: Hotel is located in very convenient place, room is big and clean, the breakfast is delicious with multiple selections
Cons: Facilites are a bit of old. Some equimpment is not in good working conditions.
10,0 Excellent
Pros: The room is very large and there is a window sofa.
Cons:
7,0 Good
Pros: Breakfast fine I guess.
Cons: Not much.
9,4 Excellent
Pros: friendly and helpful staffs with speedy services
Great breakfast
location of the hotel is close by central of the city.
quiet, privacy and comfortable
Cons: nearby construction site
parking space and its regulation
With a stay at Garden Palace Hotel Surabaya in Surabaya, you'll be within a 15-minute walk of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has facilities measuring 8608 square feet (800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
When you stay at favehotel MEX Surabaya in Surabaya, you'll be connected to a shopping center, a 1-minute drive from Tunjungan Plaza and 9 minutes from Grand City Surabaya. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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Overall 8,2 Excellent
Based on 4 180 reviews
All reviews
- All reviews
- Couples
- Families
Excellent
8,0
Pros: Good location
Okay
5,4
Pros: Staff were friendly and helpful.
Excellent
9,0
Pros: Location, breakfast, value for money
Good
7,1
Pros: The location. Right in the centre of Surabaya.
Good
6,0
Pros: Location and staff
Mediocre
2,5
Pros: nothing!
Good
7,0
Pros: Location, price value
Details
Reviews
Overall 8,2 Excellent
Based on 4 180 reviews
Location
8,3
Service
8,1
WiFi
6,7
Breakfast
5,6
Room
5,2
Wellness
4,5
Comfort
2,1
Location
8,6
Service
7,7
Room
4,2
Comfort
2,4
Location
8,2
Service
8,1
8,0 Excellent
Pros: Good location
Cons:
5,4 Okay
Pros: Staff were friendly and helpful.
Cons: Picture shows a spacious room with a window and some chairs. In actuality was not spacious and had no windows! Wtf? Felt like I had a glimpse as to what my stay in my coffin will feel like.
9,0 Excellent
Pros: Location, breakfast, value for money
Cons: None
7,1 Good
Pros: The location. Right in the centre of Surabaya.
Cons: The parking lot is to small.
6,0 Good
Pros: Location and staff
Cons: The area manager far from friendly
2,5 Mediocre
Pros: nothing!
Cons: dirty room, dirty bedding, incorrect room description, no windows. I asked to change the room because of incorrect description and staff didn’t offer anything what feet my requirements, they also declined my asking to call booking support. We finally agreed (i had no chance and time to look for another hotel) to use room with two separate beds but room was in horrible condition. So thanks to “booking” you can get into situation like this... “booking.com” should take into consideration rating of this hotel, and explain to them how they should behave with customers. I would like to have my money back (even if hotel policy not allow this)
7,0 Good
Pros: Location, price value
Cons: Towel, air conditioner, pillow
When you stay at favehotel MEX Surabaya in Surabaya, you'll be connected to a shopping center, a 1-minute drive from Tunjungan Plaza and 9 minutes from Grand City Surabaya. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at G Suites Hotel by AMITHYA, you'll be centrally located in Surabaya, within a 5-minute drive of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
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Overall 8,2 Excellent
Based on 3 767 reviews
All reviews
- All reviews
- Couples
- Families
- Business
Okay
5,8
Pros: The hotel location and the kind hearted of receptionist and house keeping staff
Excellent
10,0
Pros: Friendly service, good breakfast, clean room.
Excellent
10,0
Pros: Clean room, nice breakfast and friendly staffs. We were happy during our 3 days staying at the hotel.
Excellent
8,0
Pros: the breakfast very yummy
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Details
Reviews
Overall 8,2 Excellent
Based on 3 767 reviews
WiFi
8,8
Service
7,7
Location
7,2
Breakfast
5,9
Room
5,7
Pool
5,4
Comfort
2,1
Service
7,5
Breakfast
6,0
Food
5,4
Room
4,2
Comfort
1,9
Service
8,0
Breakfast
5,9
Room
4,8
Comfort
1,8
Room
5,2
5,8 Okay
Pros: The hotel location and the kind hearted of receptionist and house keeping staff
Cons: The bathroom is tiny
10,0 Excellent
Pros: Friendly service, good breakfast, clean room.
Cons: Nothing
10,0 Excellent
Pros: Clean room, nice breakfast and friendly staffs. We were happy during our 3 days staying at the hotel.
Cons: My daughter and I had a little accident when we stepped down. The step was a bit tricky at night, we did not see it. Staffs were very responsive and helpful.
8,0 Excellent
Pros: the breakfast very yummy
Cons:
With a stay at G Suites Hotel by AMITHYA, you'll be centrally located in Surabaya, within a 5-minute drive of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
When you stay at Maumu Hotel and Lounge in Surabaya, you'll be in the business district, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Overall 8,0 Excellent
Based on 1 457 reviews
All reviews
- All reviews
- Couples
Okay
4,0
Pros: The hotel was cheap and not too far away from the center
Okay
4,2
Good
7,0
Pros: Bed & bathroom.
Mediocre
3,8
Pros: The door locked. The staff were very friendly and nice upon check in, check out and helping deal with the initial swapping of rooms.
Good
7,1
Pros: the view from my window was nice. the room was spacious, clean and with sufficient daylights entering through the windows.
Details
Reviews
Overall 8,0 Excellent
Based on 1 457 reviews
Service
8,7
Location
7,8
Cleanliness
5,6
Room
5,5
WiFi
5,3
Vibe
5,1
Breakfast
3,2
Room
3,5
4,0 Okay
Pros: The hotel was cheap and not too far away from the center
Cons: The room wasn't really clean.The water not properly draining from shower. All towels and bed linen more or less grey and worn out. The personal safe in the room not functioning and the personal not interested to improve. Breakfast mentioned in room description not offered at all cause restaurant permanently closed. The entrance is dark and sticky. The hotel/room description not matching the reality
4,2 Okay
Pros:
Cons: The first room we got was so dirty, the floor was covered in hairs, the night stand and other surfaces were not clean. Even the sheets had stains on them. I’d specified a non smoking room but got one. After complaining we got a new room, and luckily this one wasn’t as smokey. Still not clean but better. People can smoke wherever they wanted so bare that in mind if your a none smoker. Would not recommend this hotel!
7,0 Good
Pros: Bed & bathroom.
Cons: TV channel was limited.
3,8 Mediocre
Pros: The door locked. The staff were very friendly and nice upon check in, check out and helping deal with the initial swapping of rooms.
Cons: This place was filthy. We only checked in for one night as a stop over on our inter railing trip through Java with a view to potentially staying longer if the mood saw fit. The sheets in our original room were disgusting and doubtful that these were changed with food, make up and general stains accompanying the many hairs in the bed. The staff offered to change rooms to a slightly cleaner version. The general cleanliness of the hotel was not good with the common landing areas in desperate need of cleaning and the many day old plates, cups, and glasses did not install, confindence in the hotel. The toilet in the new room was disgusting with huge poo in the toilet that wasn't noticed during our inspections of the room, we ended up cleaning this as best we could to just get on with it. We took the decision to sleep in our clothes on top of the bed as we were not confident that these sheets were massively clean and merely wanted the night to be over. Very early morning noise and loud music being played at 5am was not greatly appreciated during an already poor nights sleep. Advertised roof bar and restaurant looks to have closed years ago.
7,1 Good
Pros: the view from my window was nice. the room was spacious, clean and with sufficient daylights entering through the windows.
Cons:
When you stay at Maumu Hotel and Lounge in Surabaya, you'll be in the business district, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
With a stay at Prime Royal Boutique Hotel in Surabaya, you'll be within a 5-minute drive of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
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Overall 7,8 Good
Based on 1 023 reviews
All reviews
- All reviews
Details
Reviews
Overall 7,8 Good
Based on 1 023 reviews
Comfort
8,3
Value
8,1
Location
7,7
Service
7,4
Room
7,0
Breakfast
5,2
Cleanliness
4,7
Pool
3,9
WiFi
1,4
With a stay at Prime Royal Boutique Hotel in Surabaya, you'll be within a 5-minute drive of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Where to stay in Surabaya?
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