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R131
Surabaya hotels
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| Low season | January |
|---|---|
| High season | February |
| Average price (weeknight): | R931 |
| Average price (weekend night): | R633 |
cheapest month to stay
3%
expected price decrease
most expensive time to stay
8%
expected price increase
(avg. price over the last 2 weeks)
Sun - Thu
(weeknight)
(avg. price over the last 2 weeks)
Fri & Sat
(weekend night)
How much does a hotel in Surabaya cost?
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3 stars
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Best Surabaya hotels
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1
R1 003+
Overview
Reviews
With a stay at Hotel Majapahit Surabaya Managed by AccorHotels, you'll be centrally located in Surabaya, a 6-minute walk from Tunjungan Plaza and 11 minutes by foot from BG Junction. Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
9,0 Excellent
Pros: Beautiful, historical hotel, with lovely ground s, garden and pool.
10,0 Excellent
Pros: The staff who were very polite and attentive, the ambience, the pool, the awesome location.
Cons: Quality of food in restaurants. The vegetables we ordered were spoilt, and not fit for consumption.
9,2 Excellent
Pros: Hotel on very busy street and yet I can't hear a single traffic noise. The garden is well maintained. Location is great only 5 mins walk to the largest shopping mall.
Cons: The shower and toilet partition need a good scrub to rid the soap scum and so are all the taps. I know its a big property to maintain every single room.
10,0 Excellent
Pros: Good hotel. With higher maintain
2
R1 250+
Overview
Reviews
With a stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Surabaya Town Square and Ciputra World Mall. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
10,0 Excellent
Pros: I stayed there for 3 nights. The staff is very polite and helpful.
Cons: Wish the room include breakfast because I noticed the breakfast is expensive
8,0 Excellent
Pros: Carpet interior and the staffs
8,0 Excellent
Pros: the staff is very friendly and very helpful.
Cons: there's no shopping mall nearby.
10,0 Excellent
Pros: We stay at the Horizon Club room, so we have access to their Horizon Club lounge all day with cocktail and canapes in the night. Staff's very nice and friendly. Room also neat and clean, we have everuthing that we need inside the room. They also give us a flexible time to check out. Such a pleasant stay
Cons: There's no bathtub in the bathroom. They charge you for valet parking
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3
R1 148+
Overview
Reviews
With a stay at TS Suites Surabaya in Surabaya (Wonokromo), you'll be steps from Surabaya Town Square and a 2-minute drive from Ciputra World Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Surabaya? This hotel has facilities measuring 5942 square feet (552 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10,0 Excellent
Pros: Breakfast out in the mall - very good and the best thing is, that you can have breakfast 24 hours per day, If you miss the buffet, choose from a a la carte menu - still included in the room rate - don't know about any other place that offers this and the other good thing is late check out, if need to be until 4 pm. All items in the mini bar also free.
Cons: all good, but if with a family no pool, that is the only thing
6,3 Good
Pros: Staff
Cons: Breakfast, cleanliness, facility
9,6 Excellent
Pros: The rooms are big and the location is perfect. There are many restaurants, Bars, etc. Surabaya Town Square. No need to go anywhere by taxi
Cons: They only have the Rain shower. No shower head. Not even in the bath tup. The breakfast could be a bit more variety of food.
10,0 Excellent
Pros: We love the spacious room and comfy bed. The big bath tub is really amazing too. Strong water pressure for rain shower which is much needed after a long tour throughout the day. Staffs are friendly and consistently wearing big smile to greet the guests. Hotel connected to a mall with variety of restaurants which is really convenient and spoilt for choice. Provide shuttle service at a reasonable price which is convenient for travelers. Would definitely come again.
Cons: Breakfast- would prefer more variety.
4
R668+
Overview
Reviews
When you stay at Java Paragon Hotel and Residences in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Royal Plaza Surabaya. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 4618 square feet (429 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
5,0 Okay
Pros: Location
Cons: Old rooms, bad shower, dirty old carpet, flat old pillows
6,7 Good
Pros: Excellent breakfast, and beautiful rooftop restaurant.
Cons: Outdated rooms , bathroom very basic
10,0 Excellent
Pros: Everyrhing was perfect! Hotel staff was amazing helpful when we needed to go to hospital and helped us a lot!!! Once again thank you for it! Breakfast was also great with tasty food, hotel itself is nice too. Great experince and I definetelly recommend to stay ;-)!
10,0 Excellent
Pros: I like the breakfast, they have so much choices and the staff are so friendly and helpful.
Cons: The parking area was not so much space.
9,0 Excellent
Pros: Delicious and good spread at the breakfast. Courteous and co.operative team of staff. Always a pleasant experience of stay.
5
R509+
Overview
Reviews
With a stay at Hotel ELMI Surabaya in Surabaya, you'll be within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary at scheduled times.
5,4 Okay
Pros: Near shopping mall
Cons: No airport shuttle from airport to hotel
7,9 Good
Pros: This hotel is one of the oldest hotel on Surabaya they still preserve the decorations, and furnitures. The swimming pool is large. Breakfast is good. Staffs are very friendly
Cons: There are smoking stub inside sink, they didn't throw away. Gross!! Refrigerator didn't work
7,9 Good
Pros: Good breakfast, fast service when we would like to upgrade rooms & spacious swimming pool
Cons: old furnitures & carpets in the room
4,6 Okay
Pros: The personals are kind and helpfull
Cons: Too noisy, can't sleep. Old hotel stuff.
8,3 Excellent
Pros: Near to Tunjungan Plaza and other attractions. Staff were very helpful.
10,0 Excellent
Pros: Good location Good swimming pool Friendly hotel crew
10,0 Excellent
Pros: Great good value hotel the authentic East Java food is excellent - nasi pecel nasi rawon pecel lele. Keroncong band at weekends. Have been staying at Elmi 25 years. Half the price of Majapahit which is also excellemt
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6
R407+
Overview
Located in Surabaya (Gubeng), Narita Hotel Surabaya is within a 10-minute drive of Royal Plaza Surabaya and Surabaya Town Square. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
7
R436+
Overview
Reviews
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.
7,0 Good
Pros: Location
Cons: The bed was hard
10,0 Excellent
Pros: Coffee with palm sugar
Cons: Shower faucet in 121 is broken
8,0 Excellent
Pros: The breakfast was good
Cons: In new year eve, I was not found parking car available. I had to park my car outside the hotel and paid for 10.000 rupiah/night. I felt dissapointed, as a guest who stayed at hotel it must be our priority to park inside the hotel rather than guests who only visit the hotel for hours. Even though I had to park outside, it must be free because it was one of hotel's facilities. I'm sorry I really dissapointed for this service.
7,5 Good
Pros: We liked and enjoyed the complimentary ginger tea and the snacks provided. Thanks
9,0 Excellent
Pros: Great location, variety of breakfast and friendly staff.
Cons: Cleanliness of toilet. There is smile when first enter, after awhile with exhaust fan on, then okay.
8
R625+
Overview
Reviews
When you stay at Singgasana Hotel Surabaya in Surabaya, you'll be next to a golf course, within a 15-minute drive of Surabaya Town Square and Royal Plaza Surabaya. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.
7,5 Good
Pros: The breakfast is good and the staff are accomodating.
Cons: The garden lacks maintenance. This makes the place looks messy.
9,2 Excellent
Pros: Bed comfortable and good food
Cons: Cockroach welcome us
10,0 Excellent
Pros: everything is fine and superb
Cons: during raining time. water overflows until at the room door front
8,0 Excellent
Pros: Breakfast was really nice and location on the way to resto is beautiful and nice view, and warm greeting from staff. Staff was initiating to asking and help city check-in
Cons: N/A
10,0 Excellent
Pros: We love everything about this hotel. It is fantastic especially the staff. We arrived at 1am and their concierge escorted us to our room. We can't thank them enough for making our stay more pleasant. We had a wonderful time so we extended our stay for another two nights and Pak Roki (sorry if I did not spell his name correctly) made it uncomplicated. We love the hotel surroundings it's peaceful and green. Our room is little old but it has Indonesian culture in it and that made it classic. Will definitely stay here again. Highly recommended this hotel. Everyone is so friendly and polite. We love you Singgasanna. See you again soon!
Cons: Nothing particular. Maybe a couple of small suggestions. We wanted to try out the massage in the morning but it was only available in the evening. Also, many empty plates around pool area and in front of guests rooms (from room service) were uncollected.
10,0 Excellent
Pros: The staff, so kind. Thank you for your help arranging the driver and for sending my clothes to Jakarta.
Cons: The restaurant was a bit slow in the morning. Some miscommunications that were solved thanks to the great attitude of the staff.
9
R581+
Overview
Reviews
With a stay at Hotel Santika Pandegiling Surabaya, you'll be centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
7,0 Good
Pros: Just for stop over before continuing the trip.
Cons: Slightly small room. Mattresses were bit small and hard. Breakfast food is just oke, nothing special.
10,0 Excellent
Pros: The room was clean clean and I like the location which is in the city. The reception, Ms Yuli was very helpful and friendly.
9,0 Excellent
Pros: The room was so clean..
Cons: Keep it clean..its more than what we expect to stay at Santika Hotel Surabaya..
5,0 Okay
Cons: Air conditioner's and TV's remotes were not working - Fixed after replaced by staffs. Air conditioner was not working properly - it was not cool enough. Air ventilation in bathroom was not working properly, it feels a bit fuggy inside. Complained already to staffs, but no improvement.
10,0 Excellent
Pros: Food, Hospitality and Souvenir
8,0 Excellent
Pros: The breakfast was wonderful
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10
R494+
Overview
Reviews
When you stay at Grand Inna Tunjungan in Surabaya, you'll be in the business district, a 5-minute drive from Tunjungan Plaza and 8 minutes from Grand City Surabaya. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. Self parking (subject to charges) is available onsite.
8,0 Excellent
Pros: hospitality of the staff
Cons: non for now
8,3 Excellent
Pros: The staff were extremely helpful.
Cons: The pool refurbishment.
9,0 Excellent
Pros: The location
Cons: the building to old need renovation
8,0 Excellent
Pros: The staff is soooooo friendly and smiling. The hotel is perfect and the location is more than perfect .
Cons: My room was front the street,so it was noisy
6,3 Good
Pros: * Quite clean and new in the lobby * Local food dishes but plain taste and cold * Quite close to shopping mall (Tunjungan Plaza)
Cons: * Old bed, bolster, towel, blanket * Less sound proof on the second floor where I stayed * Quite far from covenience store
11
R567+
Overview
Reviews
With a stay at Novotel Surabaya Hotel & Suites in Surabaya (Wonokromo), you'll be within a 15-minute drive of Royal Plaza Surabaya and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10,0 Excellent
Pros: The pool, the room, the breakfast, overall is good, value for money.
Cons: Overall is good.. ^_^
7,0 Good
Pros: clean , quit n comfort
Cons: Waiting to long upon check in. Nobody assist us or give a welcome drink etc.
8,0 Excellent
Pros: The buffet breakfast was suberb, and the pool was an excellent place to cool off after exploring Surabaya. The grounds are lovely and the staff were, for the most part, warm and helpful. Rooms were comfortable and the beds were generous.
Cons: The towels in the bathroom were fairly thin, a little smelly, and there didn't appear to be any towels on offer at the pool. It would be great to have somewhere to hang wet bathing suits in the rooms (or safely outside).
9,0 Excellent
Pros: The staff were polite and attentive to the needs of the guests.
Cons: There were mosquitoes in the room. The towels looked dirty.
12
R480+
Overview
Reviews
A stay at Surabaya Suites Hotel places you in the heart of Surabaya, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 1292 square feet (120 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
8,3 Excellent
Pros: The service was outstanding. A staff was buying satay in the same street food vendor and when she had to move to another point to sell, this staff offered to deliver the satay to my room. He even brought plate and cutlery as well. Another occasion, my friend wanted to use the hair dryer but seemed like it didn't function well. She called operator about it and within minutes someone came to check on it. I stayed in other 4-stars hotels and sometimes I had to call the operator a couple of times before they sent someone.
Cons: The pool located quite a walk from the hotel. I didn't mind, but it was like public pool D:
10,0 Excellent
Pros: a convenience place fir shopping. good location.
Cons: need more western food at the breakfast buffet.
8,8 Excellent
Pros: The restaurant and the bar were very good, there were also live music. The room was big and clean. The bed was relly confortable. The staff was polite and nice.
9,2 Excellent
Pros: Location was great, within walking distance to Grand city convention center. A local swimming pool and Gym is next door. A welcome drink is nice. The design is open and spacious. All rooms are suite.
Cons: Facility is a bit old.
10,0 Excellent
Pros: All other perfect
Cons: Little dark lights in the rooms .
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13
R538+
Overview
Reviews
Located in Surabaya, Verwood Hotel & Serviced Residence is within a 10-minute drive of Al Akbar Mosque and Submarine Monument (Monumen Kapal Selam). Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
5,0 Okay
Pros: Nothing really, would not use again
Cons: Carpet was dirty. Weird smell, like something was sprayed to cover up a different smell. Breakfast not enough room/tables, had to wait. No cappuccino! Not enough lifts and long waits. Shower in bathtub and too small! No hot water!!!
8,0 Excellent
Pros: Breakfast was of a good variety including different breads, eggs, noodles, meat dishes. l liked the coffee, but some of the meat could have been fresher. Staff were very helpful and friendly. I was given a room with no security deposit box and the staff arranged for a new replacement within a couple of hours. The service is really excellent. I will definitely be staying here again soon.
Cons: A convenience store close by or on site would be very useful. Sometimes the room facilities are a bit inconsistent across different rooms, but these are minor issues. Overall a nice stay.
4,2 Okay
Pros: Location
Cons: Clean fasility
6,3 Good
Pros: Facilities
Cons: Staff seems not quite professional on hospitality industry..
14
R494+
Overview
Reviews
When you stay at Midtown Hotel in Surabaya, you'll be in the business district, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. This hotel has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
8,0 Excellent
Pros: Very strategic location.
Cons: - Lobby is too small - very limited parking space. Too bad. - hotel only have 2 umbrella and all broken.
7,9 Good
Pros: Location was strategic
Cons: It has no fridge
6,0 Good
Cons: I always had to ask first for some help at the front, upon arrival and check-out. Never saw the staff smile.
Best rooms in Surabaya
1
R1 148+
Overview
Reviews
With a stay at TS Suites Surabaya in Surabaya (Wonokromo), you'll be steps from Surabaya Town Square and a 2-minute drive from Ciputra World Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Surabaya? This hotel has facilities measuring 5942 square feet (552 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10,0 Excellent
Pros: Breakfast out in the mall - very good and the best thing is, that you can have breakfast 24 hours per day, If you miss the buffet, choose from a a la carte menu - still included in the room rate - don't know about any other place that offers this and the other good thing is late check out, if need to be until 4 pm. All items in the mini bar also free.
Cons: all good, but if with a family no pool, that is the only thing
6,3 Good
Pros: Staff
Cons: Breakfast, cleanliness, facility
9,6 Excellent
Pros: The rooms are big and the location is perfect. There are many restaurants, Bars, etc. Surabaya Town Square. No need to go anywhere by taxi
Cons: They only have the Rain shower. No shower head. Not even in the bath tup. The breakfast could be a bit more variety of food.
10,0 Excellent
Pros: We love the spacious room and comfy bed. The big bath tub is really amazing too. Strong water pressure for rain shower which is much needed after a long tour throughout the day. Staffs are friendly and consistently wearing big smile to greet the guests. Hotel connected to a mall with variety of restaurants which is really convenient and spoilt for choice. Provide shuttle service at a reasonable price which is convenient for travelers. Would definitely come again.
Cons: Breakfast- would prefer more variety.
2
R1 308+
Overview
Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese, and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
8,0 Excellent
Pros: The well maintained room and excellent breakfast
10,0 Excellent
Pros: excellent
Cons: hotel building a little bit old.
9,6 Excellent
Pros: Comfortable and good size room. Staff were friendly. The lobby and hotel layout was well designed
Cons: Minimal food choice especially in the bakery section.
8,0 Excellent
Pros: Good experience to stay in Marriott Surabaya as the first stop over for my family East Java Road trip this time. Hotel was nice, good food and location. Close to main mall in Surabaya. Although there is no even conducted during the Christmas Morning as expected, but the hotel had good festive decoration.
Cons: Quite heavy traffic at the evening time in front of the hotel. There is no covered/basement parking for your vehicle, as the basement parking slot was occupied for valet-park only. I hate the entrance security check, what a waste of time.
Best Surabaya hotels near World Trade Centre
Show all
1
R1 308+
Overview
Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese, and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
8,0 Excellent
Pros: The well maintained room and excellent breakfast
10,0 Excellent
Pros: excellent
Cons: hotel building a little bit old.
9,6 Excellent
Pros: Comfortable and good size room. Staff were friendly. The lobby and hotel layout was well designed
Cons: Minimal food choice especially in the bakery section.
8,0 Excellent
Pros: Good experience to stay in Marriott Surabaya as the first stop over for my family East Java Road trip this time. Hotel was nice, good food and location. Close to main mall in Surabaya. Although there is no even conducted during the Christmas Morning as expected, but the hotel had good festive decoration.
Cons: Quite heavy traffic at the evening time in front of the hotel. There is no covered/basement parking for your vehicle, as the basement parking slot was occupied for valet-park only. I hate the entrance security check, what a waste of time.
2
R1 192+
Overview
Reviews
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our luxury hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
10,0 Excellent
Pros: I found the enthusiasm and the motivation of all staff from the front desk to the restaurant exceptionally good. Special mention must be for Agnes at the front desk, another staff member who arranged a plate of free fruits sent to my room (sorry I forgot her name), the Director of the Rooms who assisted me in many ways, and Fitri at the restaurant (who was kind enough to make a special dish for the breakfast). The professionalism and the customer relations of all the staff were beyond my expectations.
10,0 Excellent
Pros: Was nice location, clean and very friendly staffs
Cons: They gave me double doors mean the room next to me have access goes to my room .
10,0 Excellent
Pros: Breakfast was great. Many kind of local foods and western food. Room are big but the view from my room is not really good. I only can see people's house from my room. But, all is fine. Staffs will welcome you so nice and they will help you as soon as possible.
10,0 Excellent
Pros: good service
Cons: nothing
9,2 Excellent
Pros: good service
Cons: nothing
3
R959+
Overview
Reviews
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10,0 Excellent
Pros: Room is big, breakfast is massive, and staffs are helpful
Cons: Nothing
9,0 Excellent
Pros: Very beautiful hotel, 5 star feeling. If you have to go to Surabaya then this is a very nice place to stay. The gardens and restaurants are wonderful.
Cons: not a lot of western options for breakfast, but i think I was the only Bule in the house. Dont get your laundry done unless you are very rich!
9,0 Excellent
Pros: The staffs are really helpful
Cons: The rug needs to be replaced
9,0 Excellent
Pros: Ambience.. the services.. scent of aromatherapy
Cons: Very helpful staffs and warmth welcome and services
10,0 Excellent
Pros: Location great. The staff always respond to our thanks with "Dengan Senang Hati". Thats excellent word!
8,8 Excellent
Pros: Big room and big bathroom
4
R610+
Overview
Reviews
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
7,0 Good
Pros: The bed is comfortable
Cons: Room should be full with carpet Aircon take a long time to get cool
7,9 Good
Pros: The staff members are helpful,especially the restaurant staff and manager are very friendly and warm.
Cons: When I booked the room, I asked the hotel to arrange my room with my the other two coworkers' next to one another. Although the hotel had promised me to do so, we didn't get our rooms next to one another. I don't think it is OK for the hotel failed to keep the promisewith us.
3,0 Mediocre
Pros: I book a room with breakfast but have to pay for it. Next day I am not taking bfast in the hotel.
Cons: No breakfast I remember I booked a room with breakfast
10,0 Excellent
Pros: Great hotel, great facilities and staff members gave me all the advise i needed. Vina was of great help at the front desk, as were both her male colleagues!
7,5 Good
Pros: The price
Cons: Dine in service, they promise to serve in 15 minutes but they deliver it an hour, I order at 23.30.
8,3 Excellent
Pros: Always like to stay here every time I went to Surabaya
Cons: The Ambience of the Hotel is very nice specially the new building
