Surabaya hotels

Surabaya hotels

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Surabaya, East Java, Indonesia
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Low season September
High season December
  Average price (weeknight): R376
  Average price (weekend night): R534

cheapest month to stay

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most expensive time to stay

42%

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Best Surabaya hotels

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Overview Reviews
Rich in history, Hotel Majapahit Surabaya is a national landmark resort, a source of national pride and history that blends romance and elegance, featuring classic architecture and manicured gardens. Ideal for business and leisure travel, with easy access to business district and the biggest malls and conference centers, the hotel features 143 rooms, 2 restaurants, a lobby lounge and a bar, 8 meeting rooms, a ballroom, swimming pool, Jacuzzi, gym, and spa.
10,0 Excellent
Pros: Surabaya is the city where my parents met each other and lived until 1958. Hotel Majapahit is the best place to stay for me, exploring the city and its history. A friendly staff welcoms the guests. The colonial style of the interior and exterior is something you will like. My room was perfect. The breakfast buffet very lush. I am certainly coming back. Sumpai jumpa.
10,0 Excellent
Pros: Fantastic value for a 5-star hotel. Amazing hotel room, which even has a seating area with comfortable sofas and even a writing desk!
10,0 Excellent
Pros: The breakfast was fantastic offering everything you could wish for plus it started early. Location was good very close to a huge shopping mall with lots of restaurants to choose from.
Cons: Only downfall was The Maj pub, it was a totally smoking area and for non-smokers this was certainly a 'no-go' area.
9,6 Excellent
Pros: Beautiful colonial hotel. Luxury room with a very interesting price. Huge room
Cons: The fridge in the room makes a lot noise. This shouldn't happen in a hotel of this quality.
9,6 Excellent
Pros: This is a really nice hotel built in 1910. The rooms are beautiful with comfortable beds and AC. The staff were very friendly and attentive. We had an amazing stay here, the breakfast was also delicious with a huge choice.
10,0 Excellent
Pros: Very helpful staff and excellent rooms, especially the Heritage when we stayed the second time.
9,2 Excellent
Pros: Loved the bread and butter pudding at breakfast and the feeling of staying in a calm and very green oasis. Brilliant location in the city
10,0 Excellent
Pros: Everything was excellent.
5,4 Okay
Pros: We loved the rich history of the hotel and the amazing art deco furniture. Breakfast was delicious too.
Cons: Unfortunately the hotel is very run down and dirty - I actually found a discarded toenail on the carpet! So sad to see such a beautiful heritage building go so far downhill.
Shangri-la Hotel Surabaya - Surabaya - Building
2
9,0 Excellent (10 007 reviews)
R1 260+
Overview Reviews
When you stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Royal Plaza Surabaya and Tunjungan Plaza. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
9,6 Excellent
Pros: In business area but you can find many restaurants nearby. 10 min walk to Ciputra World mall. The Spa is amazing, a must try. Too bad I just found their bar with live band on the last day. 3 tennis court available and free, they can find you a partner to play for around 235000/ hour, they even lend you racket in case you didn't have your own. We enjoyed our room and the view. Everything is met our expectation.
10,0 Excellent
Pros: Breakfast, room service and pool.
Cons: Nothing
9,6 Excellent
Pros: Shangrila goodsmell is similar everywhere... And i like it
9,6 Excellent
Pros: Best hotel in town, hands down.
9,2 Excellent
Pros: Staff respons quickly
Cons: Breakfast day to day similar..
10,0 Excellent
Pros: Business Centre facility is excellent
8,8 Excellent
Pros: 1. The room amenities 2. Good breakfast
Cons: 1. The check-in and check-out process is long. We need more people to manage the front desk to avoid customers waiting for a longer time.
7,1 Good
Pros: Almost everything.. good for a R & R short break to stay at this hotel. Very relaxing atmosphere
Cons: Nothing much around the hotel (shops, stores etc.). Would have been great to have a convienience store outlet within the hotel.
10,0 Excellent
Pros: Clean and complete
10,0 Excellent
Pros: Pretty much everything. Such an amazing experience.
Cons: N/A
Elmi Hotel Surabaya - Surabaya - Building
3
8,9 Excellent (3 257 reviews)
Overview Reviews
With a stay at Hotel ELMI Surabaya in Surabaya, you'll be within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary at scheduled times.
7,9 Good
Pros: The room is clean and comfortable. And it located in the center of town, make it easy to travel around.
8,8 Excellent
Pros: The breakfast is great! The legend elmi foods. Especially the “Sop Buntut” must try!
Cons: Iron not included and got charged? Come on!
8,3 Excellent
Pros: Good staff ja good enough swimming pool.
Cons: I wish they will figure out how get a fresh scent to etage lobbies and towels.
9,2 Excellent
Pros: All staff were welcoming. The concierge did great service and the receptionist gave me early check-in as I requested on the previous day. Room service is available at all time but restricted to some service. The hotel is located in the heart of Surabaya, so if you are solo traveller, the mall and nightlife venues are very close to the hotel.
Cons: There were ants on my table and its possible that the previous tenants did not ask to get their dirty dishes removed from the room. Furthermore, my room has the poolside and carpark view. Loud music playing in the morning was coming from that direction but no surprise because it was the morning of the first long weekend.
8,3 Excellent
Pros: Good location, and good foods the hotel for business in town
8,3 Excellent
Pros: Near to Tunjungan Plaza and other attractions. Staff were very helpful.
8,8 Excellent
Pros: Comfortable bed, nice breakfast, and easy check in and check out
Cons: I think they need to renovate bedroom interiors and hallway.
9,2 Excellent
Cons: Good breakfast-nya....
7,5 Good
Pros: -Bed & pillows are soft and comfortable -Staff is helpful and nice -Heater is powerful -Wifi is strong -Room is clean
Cons: -Breakfast choices are limited. -Room is noisy because facing the road. -Room do not provide hair dryer -Tanjung Plaza is a km away from the hotel
8,3 Excellent
Pros: Location, the hospitality of the staff, swimming pool, table tennis, taste of the meals
Cons: Old hotel, need to remove the old carpet
Ts Suites Surabaya - Surabaya - Building
4
8,9 Excellent (606 reviews)
R1 157+
Overview Reviews
With a stay at TS Suites Surabaya in Surabaya (Wonokromo), you'll be steps from Surabaya Town Square and a 2-minute drive from Ciputra World Mall. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Surabaya? This hotel has facilities measuring 5942 square feet (552 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
10,0 Excellent
Pros: Next to downtown with cozy environment. Various restaurants surrounding this hotel give you more choices of food
9,6 Excellent
Pros: We stayed here one night in the perfect room with bath tub in the room to relax and get a good night sleep before visting Bromo and Ijen. The bed was very comfy and the room one of the best we ever slept in. Very luxurious. Great idea before visiting the volcanos. Friendly staff also.
Cons: While the room was very 5 star, the room service, breakfast buffet and feel of the TS cafe (different less luxurious style) are not quite at the same level yet.
10,0 Excellent
Pros: The space and quality of the room was amazing (family suite) all the staff were very helpful breakfast buffet was great too.
9,2 Excellent
Pros: Everything ... classy and unique
Cons: Nothing yetapart from busy road access to hotel front.
9,6 Excellent
Pros: Good location to connect mall. Easy access.
Cons: A bit noicy from mall.
10,0 Excellent
Pros: The staffs and surabaya town square. Good foods
Cons: None
7,9 Good
Pros: Location next to the town square mall was great for food choices and watching movies
Cons: well, the town square mall is rather deserted.
10,0 Excellent
Pros: Breakfast nice setting inside the mall in USA diner style. Authenticly done. Good buffet till 10 am. Because they offer all day breakfast after 10 am you choose from the menu.
Cons: A bit of a backdraw was no pool and no extra beds. We solved it with a bench mattress and they were very helpful providing extra sheets
9,2 Excellent
Pros: The bath tub was really comfortable
9,6 Excellent
Pros: The rooms are big and the location is perfect. There are many restaurants, Bars, etc. Surabaya Town Square. No need to go anywhere by taxi
Cons: They only have the Rain shower. No shower head. Not even in the bath tup. The breakfast could be a bit more variety of food.
Singgasana Hotel Surabaya - Surabaya
5
8,8 Excellent (6 057 reviews)
Overview Reviews
When you stay at Singgasana Hotel Surabaya in Surabaya, you'll be next to a golf course, a 4-minute drive from Surabaya Town Square and 9 minutes from Tunjungan Plaza. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a train station pick-up service for a surcharge, and free valet parking is available onsite.
7,5 Good
Cons: Extending time at swimming pool and 24 hours gym.
6,7 Good
Pros: The pool is really big and gets plenty of sun. However, not enough chairs and nowhere to lay your stuff. The room was very spacious and had comfortable beds.
Cons: There is much that needs to be updated. The hot water in the bathroom barely worked because the shower hose had holes in it. Water would squirt everywhere. The hair dryer kept coming apart as well. Breakfast was bad. No western items other than bread and eggs. However, even the Indonesian items were not kept refilled. I went up several times to find no rice, no rawon, and no fruit.
6,3 Good
Pros: remote from noise
Cons: too old with less renovation
7,9 Good
Pros: The green view and bird singing sound
Cons: No balcon or terrace that I imagine when I was booked thee room
6,3 Good
Pros: Ambience
Cons: Mattress was aweful Garden, although nice, but plants look poor, need water Hardly someone to find who speaks English
8,3 Excellent
Pros: Very nice decor inside and outside garden. Just lovely total environment and must-stay hotel if you want experience the 80's luxury
Cons: The bed and linen need to be improved. Wish the cleaning of room be more meticulous.
7,5 Good
Pros: The setting.
Cons: The place needs some renovation. Please get rid of the mosquitoes.
5,8 Okay
Pros: Very Nice pool and great breakfast
Cons: It is a bit old in the bathroom and the air-conditioning. Thermostat did not work...and the solution provided was to stop when cold. Poor english some people in Reception. We booked a taxi for the airport in advance without success. Nothing around the hotel. You can not walk
8,8 Excellent
Pros: (DINDA-OLY-HIBA) Very professional customer service staff helped me a lot in booking indoor tickets to Jakarta - I congratulate the hotel on these staff and tell them you have been the best in Surabaya
Cons: The hygienist should make sure to put the toilet water cycle of the toothbrush and soap
10,0 Excellent
Pros: Very comfortable and easy hotel resort with friendly staff... Every morning good breakfast.. Great swimming pool and fitness room .. Recommended when You need quietness....
Cons: Little far away from the city centre...
Hotel Santika Pandegiling Surabaya - Surabaya - Building
6
8,8 Excellent (4 198 reviews)
Overview Reviews
With a stay at Hotel Santika Pandegiling Surabaya, you'll be centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
10,0 Excellent
Pros: The staffs are excellent. Great breakfast. Clean and neat.
Cons: No swimming pool? should be around there somewhere
8,8 Excellent
Pros: Very nice breakfast
Cons: So many mosquito in the lounge area, especially at the front of the restaurant! Omg, I really upset about this matter.
5,4 Okay
Cons: When i arrive at the room: AC wasnt cold enough, TV remote needs new batteries
9,2 Excellent
Pros: Location close to city and malls. Nice variety buffet breakfast. Lots of local/traditional dishes plus enough Western style to keep me happy. They washed our car each night.
Cons: Room service prices ridiculously high. No lift service down to basement parking so had to carry cases down stairs.
10,0 Excellent
Pros: The room was clean clean and I like the location which is in the city. The reception, Ms Yuli was very helpful and friendly.
8,3 Excellent
Pros: The room was quite spacious. Location wise, the hotel is in the city center area. The breakfast was very nice. They serve many traditional meals and the food was good.
Cons: Noisy surroundings. During our stay, half of a day there was a loud prayer from the mosque across the street; and the other half day was a loud dangdut music from the warung (stall) across the street.
7,9 Good
Pros: the breakfast was great.. lots of choices
6,3 Good
Pros: Staff are friendly
Cons: Mosquitoes found in lobby not feel comfortable at all. No bell/doorman at door upon my arrival. There was a lady staff help to open door when I at door with both hands full.
9,2 Excellent
Pros: Amazed by the staff
7,1 Good
Pros: Room was great.
Cons: Very very noisy.
Java Paragon Hotel & Residences - Surabaya - Building
7
8,8 Excellent (3 447 reviews)
Overview Reviews
When you stay at Java Paragon Hotel and Residences in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Royal Plaza Surabaya. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 4618 square feet (429 square meters), including conference space. Free self parking is available onsite.
7,9 Good
Pros: We are 6 people staying in 3 bedroom 3 bathroom apartment for 1 night only. I like it that the apartment is spacious and each bedroom has its own bathroom. Common room is also spacious so we can hangout out after the event. Breakfast is FABULOUS, we didn't expect so many choices for breakfast with good quality. I enjoyed big swimming pool and quiet apartment unit. Receptionist was very nice and helpful.
Cons: It is 3 bedroom apartment which fits 6 people, but only provide 4 plates, 4 cups, 6 bottles of medium water bottles, coffee & tea and nothing else. I have to call room service for extra plates, cups and mugs. Kitchen is big but no cooking pots and pans. Would be nice to have water dispenser since a lot of people. No kitchen tissue and facial tissue in bathroom, no extra toilet paper. OK for staying 1 night, but if more than 1 night - would not be ideal. I found that apartment could use more refurbish. Bathroom is clean but outdated. Only 1 TV inside master bedroom. No extra towel, no hand towel.
9,2 Excellent
Pros: the staff, meals, facilities & aminities
Cons: lift was old and there's only two
9,6 Excellent
Pros: Staff friendly and courteous....amasing service...comfortable room...beautiful breakfast ...value for money...nice pool
Cons: Cannot fault
10,0 Excellent
Pros: best Location for my jobs
Cons: -
7,9 Good
Pros: We stayed in 3 bedroom apartment. The Living room and bedrooms were spacious, plenty of room for the 6 of us. The staff was very friendly. The swimming pool area is well maintained and clean. We enjoyed our Buffet breakfast, there were plenty of food choice.
Cons: It's very unusual to stay in a 3 bedroom apartment with 3 bathrooms without any cooking utensils. We only found plates, cutleries and mugs on kitchen bench. The TV reception was poor and the interior needs to be updated.
10,0 Excellent
Pros: It's spacious
Cons: The light is too dark
7,5 Good
Pros: There are varied types of food to taste from. The mixture of western and Indonesian cuisine makes it very interesting.
7,5 Good
Pros: Breakfast was good... lots of spread. Staff are nice and attentive.
Cons: Bath areas chock after just few minutes of water flow.
5,8 Okay
Pros: Nice breakfast room
Cons: Old rooms... No power outlets to charge phones next to bed. After shower the bathroom was flooded Booked breakfast but free breakfast was not provided
3,8 Mediocre
Pros: Nothing
Cons: Professiobalism of the staffs
Narita Hotel Surabaya - Surabaya - Bedroom
8
8,8 Excellent (1 141 reviews)
Overview Reviews
Located in Surabaya (Gubeng), Narita Hotel Surabaya is within a 10-minute drive of Royal Plaza Surabaya and Surabaya Town Square. Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.
7,5 Good
Pros: The room is big, good food and facilities
Cons: The bed in suite room is too small, also the bathroom and the television
9,6 Excellent
Pros: Friendly staff, perfect English speaking, smooth check-in and out, room with TV with international channel, bathtub, free drinking water... Restaurant and breakfast wide variety of choice, good lounge downstairs.
6,7 Good
Pros: Antique..java decoration was nice. Gado-gado as welcome meal was unique.
Cons: Leaving ID in receptionist during your stay is not common nowadays.
Ibis Surabaya City Center - Surabaya - Building
9
8,7 Excellent (6 472 reviews)
Overview Reviews
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.
9,2 Excellent
Pros: Reasonable price.
Cons: Noise from the street can be heard in the room.
7,5 Good
Pros: Near with convenience store and restouran
10,0 Excellent
Pros: It was very near to my office
Cons: Nothing. Really love it.
7,5 Good
Pros: Ambience is good and the location is quite central.
Cons: Fast and efficient staff.
8,8 Excellent
Pros: Wifi, clean, staff
Cons: Nothing. Everything as expected.
10,0 Excellent
Pros: I feel I stayed in 5 STAR HOTEL.
Cons: I LIKE YOUR LOCATION
10,0 Excellent
Pros: Nice location
Cons: Food because their is no veg food
8,8 Excellent
Pros: Location is great.
Cons: Flush toilets not working. But I dont mind for just 1 night stay.
6,3 Good
Pros: They were okay
Cons: Would have been much better If the bathroom wasn’t sort of a capsule type. Or perhaps that’s what you get with that sort of money. However, I could have gotten better room with that sort of money.
Novotel Surabaya - Hotel & Suites - Surabaya - Building
10
8,7 Excellent (5 889 reviews)
Overview Reviews
Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.
8,8 Excellent
Pros: Nice location also great for an evening walk around the pool
Cons: mosquitoes were a serious problem . Mosquito sprays helped to some extent
5,8 Okay
Pros: The staffs were very friendly. The swimming pool and the garden are nice.
Cons: The room we got this time is little bit old, the air conditioner is not adjustable, it’s very cold or too hot.
8,3 Excellent
Pros: Love it!
Cons: It was lebaran holiday so it was expected to have slow services and low staff. However, I think as an old institution, they should have done it better in terms of serving breakfast buffet and making our stay more comfortable.
10,0 Excellent
Pros: overall was good
5,0 Okay
Pros: Not so goed To cliënt the room extra Puy 250000 rupiah
Cons: Not goed
9,0 Excellent
Pros: Breakfast was great and the staffs are friendly.
Cons: Location is not that attractive. Is little to far .
7,5 Good
Pros: Rooms were nice and had a good size, the same is true for the bathroom Overall a lovely ambiente and a nice pool, which could be cleaned slightly more often. Breakfast was ok - not over exiting but had some nice variety
Cons: We had to kill 7 mosquitos in our room despite closed windows and AC running. Don't know how they entered the room but this was anoying to search the room for new intruders always when we came back. Unusual definition of customer service, the second we checked out, we have been thrown out of the hotel Wifi ... a little bit more generosity would be good
8,3 Excellent
Pros: Really nice grounds/setting. Rooms are modern and clean. Food was ok
Cons: The kids loved the pool but just a little tatty with missing tiles and broken steps.
7,1 Good
Pros: The location is great, far from crowd, yet easy access to the supermarkets. The hotel is surrounded by trees, it’s like a gem in the city. Most of staffs (receptionist, housekeeping) are friendly and helpful.
Cons: Honestly, we wish we could have better facilities: The hotel needs to check whether the AC (in our room 224) worked well as it is getting hotter and hotter, especially at nights (eventhough it was set at the lowest temperature, and maximum fan speed). The TV could have a better signal The breakfast was so-so (or perhaps because we set our expectation too high).
9,6 Excellent
Pros: Good and happiness
5,8 Okay
Pros: Friendly, helpfull front desk staff.
Cons: Tv did not work properly, showen head was broken, WiFi was not good at the beginning of our stay. The airconditioning unit was filthy.
Midtown Hotel - Surabaya - Building
11
8,7 Excellent (3 559 reviews)
Overview Reviews
When you stay at Midtown Hotel in Surabaya, you'll be in the business district, within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include complimentary wired Internet access, a business center, and express check-in.
9,0 Excellent
Pros: Strategic location, friendly staff and clean room except there is a black stain on the towel.
Cons: Hygiene of the towel
8,3 Excellent
Pros: Clean, location, room size
Cons: Nothing. Everything as expected.
9,6 Excellent
Pros: The location, clean and nice staff
8,3 Excellent
Pros: Location n good value money..
Cons: The food is mediocre
10,0 Excellent
Pros: This is the 2nd time we stayed here and the hotel always met our expectation! The room was lovely and they did make flower decorations when we mentioned we're on honeymoon trip. Surrounding was good and everything is within reach (mall, attractions, etc). Defintely recommended!
Cons: Sometimes the restaurant is too tight when the hotel is overcrowded with group guests. We tried to have breakfast a little bit too early / too late just to avoid this crowd. Too bad they didn't have gym facility.
8,8 Excellent
Pros: Location, food, value for money.
Cons: Mosquito in the room at mid night
9,6 Excellent
Pros: Location is really convenient, just a 1min away from Tunjungan Plaza
Cons: The noise of the aircond and there were mosquitoes at night
8,8 Excellent
Pros: The bed was very comfy,the staffs are all very helpful and quick to respond to your needs.
Cons: If they put little refrigerator in every room would be perfect
6,3 Good
Pros: Clean
Cons: Room light dim and the hot water from the shower is difficult to adjust and almost got scalded when it get hotter during shower
8,8 Excellent
Pros: Fast check in and check out
Cons: Bathroom was not the cleanest
Grand Inna Tunjungan - Surabaya - Bedroom
12
8,7 Excellent (1 959 reviews)
Overview Reviews
With a stay at Grand Inna Tunjungan in Surabaya, you'll be in the business district, a 5-minute walk from Tunjungan Plaza and a 2-minute drive from Grand City Surabaya. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. Self parking (subject to charges) is available onsite.
6,7 Good
Pros: Lication
Cons: There isnt an iron that we can borrow
6,7 Good
Pros: Good price value, rooms are very big and very convenient location of the hotel (just cross the road to the giant Tunjungan Plaza Mall). Very big breakfast buffet with Asian and Western food, omelet and pisang goreng (fried banana) were very good.
Cons: Hotel and therefore the room design, bathroom and furniture is quite old. The bathroom definitely needs a new shower-head since the water went in all directions, towels smelled a bit musky.
9,2 Excellent
Pros: The staffs were so friendly and beautiful as well.
Cons: The swim pool was terrible...it small and the water quality was poor.
9,6 Excellent
Pros: The bed was so comfortable and the room was big and cozy. It located near the city center.
Cons: A bit old at some part of the hotel
7,9 Good
Pros: This hotel has had a big makeover since our last visit and is now a very comfortable home away from home
Cons: Can’t say
8,3 Excellent
Pros: Nice hotel, very attentive staff and closely located to shopping mall and other attractions. good value for money
Cons: Nothing i can say, perfect for our one night stay in Surabaya.
10,0 Excellent
Pros: Location
Cons: The pedestrian greenlightsongs.
10,0 Excellent
Pros: Location strategies... friendly staff...and comfort
Cons: Not include breakfast..
10,0 Excellent
Pros: Lobby looks classic. Staff are friendly and helpful from bellman, reception, laundry, housekeeping attendant, f & b crew and chef to security and the manager on duty too.
Cons: Building are old. Room renovation done but cannot compete with the new boutique hotel surrounding. Yes it is 4 star but need to keep up to date on facilities. Room has mosquitoes. Pool were small and water is yellowish.
8,3 Excellent
Pros: I like the warm welcome from the staff and their helpful support. I like the location which is near big malls. Walking distance....5 minutes. I like the breakfast......traditional and western varieties. The taste of the food also very delicious. I like the existence of a travel agent that is next to the hotel. Very helpful. I like the price of the room that is not too expensive.
Cons: I don't like the parking area which currently is under construction. I don't like the noise from the busy street in front of the hotel.
Surabaya Suites Hotel - Surabaya - Building
13
8,6 Excellent (5 486 reviews)
Overview Reviews
A stay at Surabaya Suites Hotel places you in the heart of Surabaya, within a 15-minute walk of Grand City Surabaya and Tunjungan Plaza. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 1292 square feet (120 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
9,2 Excellent
Pros: Spacious and clean, in the center of the City, the restaurant food is various and delicious
Cons: Old furniture and old design, including the small elevator, additional breakfast quite high price, but that’s okay
8,3 Excellent
Pros: The service was outstanding. A staff was buying satay in the same street food vendor and when she had to move to another point to sell, this staff offered to deliver the satay to my room. He even brought plate and cutlery as well. Another occasion, my friend wanted to use the hair dryer but seemed like it didn't function well. She called operator about it and within minutes someone came to check on it. I stayed in other 4-stars hotels and sometimes I had to call the operator a couple of times before they sent someone.
Cons: The pool located quite a walk from the hotel. I didn't mind, but it was like public pool D:
7,5 Good
Pros: Hotel location near shopping mall
Cons: Nothing
7,9 Good
Pros: staffs were amazing, location is very strategic, rooms are very big and cheap
Cons: shower was broken, breakfast quality were below standard, hotel looks old
4,6 Okay
Pros: Only the location
Cons: Old fashioned hotel... pictures showing new facility but the real are totally different
8,8 Excellent
Pros: Big size Clean hotel and room
Cons: The mattress seems had to be changed The conditions of bathup was dirty or there’s some scratches
7,1 Good
Pros: The location is near the mall.
Cons: When we came there were no towels in the bathroom and we had to ask for many times until we got them. The parking lot was poor and they forced us to have vallet parking and we had to pay 20.000 each time.
8,8 Excellent
Pros: The restaurant and the bar were very good, there were also live music. The room was big and clean. The bed was relly confortable. The staff was polite and nice.
9,2 Excellent
Pros: Location was great, within walking distance to Grand city convention center. A local swimming pool and Gym is next door. A welcome drink is nice. The design is open and spacious. All rooms are suite.
Cons: Facility is a bit old.
10,0 Excellent
Pros: All other perfect
Cons: Little dark lights in the rooms .
Verwood Hotel & Serviced Residence - Surabaya - Building
14
8,6 Excellent (4 489 reviews)
Overview Reviews
Located in Surabaya, Verwood Hotel & Serviced Residence is within a 10-minute drive of Al Akbar Mosque and Submarine Monument (Monumen Kapal Selam). Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
3,8 Mediocre
Pros: Very bad bath rooms, with little accessories. Towel are not so cleans, smell in rooms above on that front Desk has very bad in behavior , cheeting on applying room rent ask more than mentioned by booking.com.
Cons: Behavior of front desk , cheeting in billing, rooms smelly, bad breakfast.
7,1 Good
Pros: Nice room and food
Cons: The fact that you need to print a booking confirmation to get into the gate of Ancol area.
10,0 Excellent
Pros: good
Cons: nothing
7,1 Good
Pros: The room is spacious and comfortable and a good bed.
Cons: The bathroom is outdated and small. No power outlet next to the bed.
7,5 Good
Pros: Close to our business office, a lot of food choosing, Nice place
Cons: Room condition
6,7 Good
Pros: Location
Cons: Outdated, not really well maintained.
10,0 Excellent
Pros: Everything
Cons: Nothing
4,2 Okay
Pros: breakfast is good
Cons: bath room
7,5 Good
Cons: Washroom shower
8,8 Excellent
Pros: Rooms are huge. PRICE is extremely reasonable. Nice Swimming pool and gym. Good buffet breakfast. They also have FREE MINIBAR.
Cons: Shower and Bathroom is old styled. Rooms are old but good, nothing to complaint
Quest Hotel Surabaya - Surabaya - Building
15
8,6 Excellent (3 818 reviews)
Overview Reviews
With a stay at Quest Hotel Surabaya in Surabaya, you'll be within a 5-minute drive of Surabaya Town Square and Tunjungan Plaza. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
6,7 Good
Pros: Quite cheap, nice pool and nice staff
Cons: The panties of probably some previous occupant of the room were quite funny:D. The room could have been cleaner.
7,5 Good
Pros: The breakfast
Cons: The smell of the room.
6,7 Good
Pros: Spacious room, quiet area
Cons: Quality of furniture is below standard. Table , desk , floor severe damaged. Plenty dust in room and bathroom. Showerhead is way too low. Bathdrain stuck. Cups in restaurant not properly cleaned. Knife with foodrests.suspect table ware and cups etc are not cleaned with hot water.
7,5 Good
Cons: Quantities of food were small requiring frequent trips to buffet to supplement
10,0 Excellent
Pros: staff was nice and breakfast was good
Cons: none
8,8 Excellent
Pros: Pool good, room excellent nice staff.
Cons: Maybe a more international offering for breakfast.
9,6 Excellent
Cons: Not many variety at the place
6,7 Good
Pros: Room is clean
7,5 Good
Pros: The staff are very nice with their kind hospitality especially Ms Novita.
Cons: A little bit too far from the city centre.
8,3 Excellent
Pros: the location is really good, down town area , great staff, got upgrade room ...big thanks for this.
Artotel - Surabaya - Building
16
8,6 Excellent (3 225 reviews)
Overview Reviews
With a stay at ARTOTEL in Surabaya, you'll be within a 5-minute drive of Surabaya Town Square and Tunjungan Plaza. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
9,2 Excellent
Pros: The hotel design
Cons: No hair dryer
7,9 Good
Pros: great location and next to the hotel is excellent health restaurant with many vegetarian and vegan options. And the food tastes great and it was exceptional dining experience
Cons: All night long is music playing in the corridor leading from the lift to the rooms. it is very disturbing for light sleepers like me. and the towels need to be replaced, they were clean, but are grey instead of original white color so they appear dirty.
9,2 Excellent
Pros: The art in the hotel was memorable, wifi was good. The location was quite central and close to a lot of the eateries. Would recommend to other people.
5,4 Okay
Pros: The hotel lobby is nice as it is filled with artistic pieces. The breakfast was pretty good too.
Cons: For a hotel to have an artistic theme, I had expected for it to be detailed, however, the walls are dirty (room). The bed sheet had stains and torn too - not much but it’s enough to be visible. Lastly, I called to make a reservation in the spa but the staff didn’t seem to know how to speak in English hence she hung up on me. For the hotel to be situated in an upscale neighborhood, I believe it is important that everyone should at least speak basic English and if really not possible, please teach them not to be rude. I tried calling back at the Spa but they kept on hanging up on me. I didn’t have the chance to ask for a room change since we were just there for a night but our stay was really disappointing.
6,7 Good
Pros: The location very strategic
Cons: The floor drain problem
7,9 Good
Pros: Location, cleanliness, staff, buffet dinner.
6,7 Good
Pros: The location is superb and the staffs were friendly and helpful. I was able to check-in and check-out with no hassle.
Cons: The room amenities were not properly maintained. Our towels which were supposed to be white were greyish and a bit smelly. The room was also super noisy, you can hear the traffic throughout the night because the window is not properly sealed.
9,6 Excellent
Pros: Travellers choice hotel. Comfy See my earlier comments too
Cons: See my earlier comments too
10,0 Excellent
Pros: The people of Artotel are charming and greeted us well especially "Rayray". Very comfortable speaking to her and very2 helpful person with good information on Surabaya. Everything is reachable from the hotel viz shopping, food, entertainment etc. We love the artworks and sculpture displayed.
Cons: Could have been better if the breakfast is with more continental variety. Add more from the bakery like croissant and buns. Should have an egg counter.
10,0 Excellent
Pros: Easy access,, fun decoration, delicious food.. Friendly staff near korean park. Good location
Cons: Far from mini market and atm, need extra effort for buying milk for kids,,, and snack and breakfast menu little bit boring but the taste wonderfull
6,2 Good
Cons: Noise could be heard from next room

Best Surabaya hotels near World Trade Centre

Show all
JW Marriott Hotel Surabaya - Surabaya - Building
1
9,3 Excellent (9 074 reviews)
R1 318+
Overview Reviews
Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bed rooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and French cuisine in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation and style for your visit to Indonesia.
8,8 Excellent
Pros: The amount of amenities inside the hotel makes you want to visit it all, the restaurants are awesome and the 21st floor lounge is an elegant environment with an interesting buffet during happy hour.
Cons: Pool area too much noisy and with small damages to beds, definitely not a 5 star level.
10,0 Excellent
Pros: Great breakfast! Super clean spa area! Very attentive personnel ! Great experience ! I will come again!
10,0 Excellent
Pros: Spotlessly clean
9,6 Excellent
Pros: Everythings
Cons: Nothing
9,2 Excellent
Pros: Friendly staff. Excellent Breakfast and vefy good location
Cons: The Pool acces wich almost closed in the weekend during our Stay because of private Weddings or Birthdays. My kids was so excited to see the pool from our room and they always wanted to go to swimm but unfortunately closed for private event. We stayed for 3 nights but our room was only once cleaned up.
8,3 Excellent
Pros: Good room size. Comfortable bedding. Front desk staff and concierge staff very welcoming, professional and accommodating. excellent breakfast; very good selection.
Cons: I was refused from entering breakfast area due to wearing room slippers. Female staff member was quite rude in telling me off. Hotel guests should be informed upon checking in or prior to breakfast about dress code. I have never had this issue in Marriott hotels around the world only this one.
8,3 Excellent
Pros: Location, breakfast, service
Cons: The room decoration is quite old
10,0 Excellent
Pros: Everything
Cons: Nothing all the best
8,8 Excellent
Pros: Breakfast so good and hotel staff so kind...
Cons: Nothing
Sheraton Surabaya Hotel & Towers - Surabaya - Building
2
9,3 Excellent (7 305 reviews)
R1 201+
Overview Reviews
Experience five-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our luxury hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts, golf putting range and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, we look forward to seeing you at our hotel in Surabaya, Indonesia.
9,2 Excellent
Pros: The bed and pillows were super comfy, the view from my room was great, the staffs were friendly and nice, love the breakfast buffet.
Cons: The bathroom was a bit outdated but worked perfectly fine. But could not use the hairdryer in the bathroom cos no socket to plug it in so I have to use the one near the bed.
7,9 Good
Pros: The staff is extremely helpful although I arrive very late. They make sure that I have all my needs taken care of. Superb choices of breakfast! Absolutely YUMMILIOUS!
10,0 Excellent
Pros: Staff, connection to shopping mall
Cons: Nothing
7,5 Good
Pros: Location
9,2 Excellent
Pros: The location, the mall, the bed, the cleanliness, the facility
8,8 Excellent
Pros: i stayed with mum in a wheelchair. All staff have been very helpful and all smiles. Thanks for the nice stay.
Cons: Property is in need for an upgrade.
9,2 Excellent
Pros: Great location for TP mall; clean room; nice pool.
Cons: It’s definitely not modern; i saw they were already remodeling the upper floors, will be awesome when we come back in a couple years?
10,0 Excellent
Pros: The suite was big, clean and comfortable. Well maintained. The breakfast was better than average. Fresh juice and good coffee. The stuff was very friendly. I can recommend this hotel
8,3 Excellent
Pros: Location...location...location
Cons: Old tired rooms ,old and tired bath room ...with mold everywhere...definitely not worth the high price for me!
Hotel Bumi Surabaya - Surabaya - Building
3
9,2 Excellent (4 185 reviews)
Overview Reviews
With a stay at Bumi Surabaya City Resort in Surabaya, you'll be within a 5-minute drive of Tunjungan Plaza and Grand City Surabaya. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
8,3 Excellent
Pros: Wonderful buffet breakfast, beautiful environment, the piano music played in the lobby sounds very pleasant, and good service
Cons: Everything is fine. Just a little bit far away from the airport
10,0 Excellent
Pros: Clean, spacious, reasonable price, good location, friendly and helpful staff
Cons: All good
10,0 Excellent
Pros: The breakfast is just amazing! The food is great, but the atmosphere and the way how they are serving so many different cuisine ( local mostly!) is just shockingly. The restaurant upstairs on 3rd floor serving amazing local dishes! Highly recommend!
10,0 Excellent
Pros: A city hotel that incorporated nature into its design, making it a relaxing stay for anyone who needs to be in the city but likes the outdoors
Cons: Massage option was overpriced and the massage room was very underwhelming considering how beautiful the rest of the hotel was
6,7 Good
Pros: Great location, friendly and helpful staffs. Nice big garden and lobby.
Cons: Bathroom needs renewal and improvement on cleanliness.
10,0 Excellent
Pros: Breakfast is a feast.
9,6 Excellent
Pros: All staff is friendly & room service was good and efficient. The environment makes me feel calm & comfort during the stay. The location is near to Tunjungan plaza & others shop. It is very convenient. Recommended for Honey moon as well.
Cons: All good.
10,0 Excellent
Pros: The best hotel in town..
8,3 Excellent
Pros: Breakfast was good. Even the location is in the heart of the city, it has very relaxing vibe to it.
Cons: The staff forgot to give the deposit money back, so I need to go to hotel again the next day to get the money back.
Mercure Surabaya - Surabaya - Building
4
9,0 Excellent (14 184 reviews)
Overview Reviews
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
9,6 Excellent
Pros: Decoration, very warm staff make me feel like home,
Cons: For break fast should increase the quality of food, for food quality in break fast session i give rate fair enough.
7,5 Good
Pros: My room was smell like a cigarette, but they were very helpful to accommodate my request to remove the smell from my room and they did a good work.
7,9 Good
Pros: room is very comfortable and meet our expectation, breakfast at here has many optional from Indonesian food till the western choices, the staff really support and give us a pleasant time
Cons: the water color not quite right and the air conditioner in our room is centralized so we must choose one temperature for every room we living
7,9 Good
Pros: Spa facilities are good and the food also.
Cons: Wedding taking place right outside the elevator on the 2nd floor where our rooms were. Had to almost walk throught it. Rooms are not soundproof, we could hear all the noise from the pool.
7,9 Good
Pros: breakfast is great
Cons: the shower handle was broken
8,3 Excellent
Pros: My room is very clean and comfy. Staffs were helpful when I had several problems with the shower and internet.
Cons: Seems like the drain in our shower is a little bit blocked and some water spilled to the toilet area during shower.
7,9 Good
Pros: Every things are OK except the Wifi very weak amd some time not working during 3 days
Cons: Location, room, swimming pool
5,4 Okay
Cons: The hotel smelt of damp and cigarettes, the carpets were absolutely filthy. The first night the pool was closed for a wedding without warning. The breakfast was expensive and lacked very much of anything that wasn’t fried. More attention seems to be paid to weddings than to people staying in the hotel
7,5 Good
Pros: Quiet area, staff and food.
Cons: Housekeeping opened the door without permission.
6,7 Good
Cons: cannot get two keycard for twin sharing room is under standard service