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Shangri-la Surabaya
5 stars

Shangri-la Surabaya

JL. May. Jend. Sungkono 120, Surabaya 60256, Indonesia
Surabaya, Indonesia
See location+62 316 003 8888
From
R1 319
Cheapest

rate per night

8,9
Very good
based on 521 reviews
521 reviews
Room type
Provider
Nightly total
Deluxe room
R1 319
King room
R1 348
Standard Room
R1 439

Photos of Shangri-la Surabaya

Overview

Rating
Luxury hotel with 5 restaurants and a full-service spa Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Housekeeping is available on request. Shangri-La Surabaya offers 368 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Rating
8,9
Very good
Based on 521 verified guest reviews

Latest deals for Shangri-la Surabaya

Sun 16/2
Mon 17/2
Standard Room
bed type unknown
bed type unknown
King room
bed type unknown
Deluxe room
1 king bed
1 king bed
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Shangri-la Surabaya

  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Dining

  • Wine glasses
  • Electric kettle
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area
  • Dining table

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Smoking rooms available
  • Safety deposit box
  • Bottle of water

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Towels/sheets (extra fee)
  • Dustbins
  • Conditioner

General

  • Executive lounge access
  • Garden view
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Landmark view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift
  • Accessible by lift
  • Adapted bath
  • Allergy-free room
  • Upper floors accessible by lift

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer

Family friendly

  • Babysitting or child care
  • Child pool
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Things to do

  • Gift shop
  • Game room
  • Golf
  • Beauty salon
  • Night club

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service
  • Valet parking

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Outdoor

  • Garden
  • Terrace/Patio

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Reviews of Shangri-la Surabaya

8.9
Very good
521 verified ratings
Wonderful
302
Very good
93
Good
74
Okay
24
Fair
9
Mediocre
13
Poor
6
Guests say
Guests generally appreciated the hotel's cleanliness, atmosphere, and the comfort of the beds. Many found the breakfast offerings to be delicious and diverse. However, some guests expressed dissatisfaction with the service, citing issues such as slow responses and a perceived lack of attention from staff. Additionally, a few guests felt that the value for the price did not meet their expectations, particularly regarding restaurant costs and additional charges. The location of the hotel also received mixed reviews, with some noting it was somewhat far from the town center.
AI-generated from customer reviews
Atmosphere9 out of 10
Cleanliness8.5 out of 10
Bed Comfort8.5 out of 10
Breakfast8.5 out of 10
Service3.5 out of 10
Location3.5 out of 10
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Location

JL. May. Jend. Sungkono 120, Surabaya 60256

What's nearby

  • Surabaya Town Square1.7 km
  • Surabaya Zoo2.4 km
  • Mpu Tantular Museum2.5 km
  • Royal Plaza Surabaya3 km
  • Sharp Bamboo Monument4 km
  • Tunjungan Plaza4.1 km
  • Joko Dolog Statue4.1 km
  • Grahadi4.2 km
  • BG Junction4.3 km
  • Surabaya Plaza Shopping Mall4.6 km
  • Monumen Kapal Selam4.7 km
  • Al Akbar Mosque5.2 km

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Shangri-la Surabaya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Shangri-la Surabaya

  • Where is Shangri-la Surabaya located?

    Shangri-la Surabaya is located at JL. May. Jend. Sungkono 120 in Sawahan, 6 km from the centre of Surabaya. Surabaya Town Square is the closest landmark to Shangri-la Surabaya.

  • When is check-in time and check-out time at Shangri-la Surabaya?

    Check-in time is 14:00 and check-out time is 12:00 at Shangri-la Surabaya.

  • Does Shangri-la Surabaya offer free Wi-Fi?

    Yes, Shangri-la Surabaya offers free Wi-Fi.

  • Does Shangri-la Surabaya offer free parking?

    Yes, Shangri-la Surabaya offers free parking.

  • How far is Shangri-la Surabaya from the airport?

    Shangri-la Surabaya is 12,1 km from Surabaya Juanda. Shangri-la Surabaya is 70,4 km from Malang.

  • Does Shangri-la Surabaya have a pool?

    Yes, Shangri-la Surabaya has a pool on-site.

  • How does KAYAK find such great Shangri-la Surabaya hotel deals?

    KAYAK scours the web for all room deals available at Shangri-la Surabaya in Surabaya and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Shangri-la Surabaya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Shangri-la Surabaya.

See more FAQs

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