Shenzhen hotels

Shenzhen hotels

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Shenzhen, Guangdong, China
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Low season July
High season March
  Average price (weeknight): R1 396
  Average price (weekend night): R1 539

cheapest month to stay

30%

expected price decrease

most expensive time to stay

59%

expected price increase

(avg. price over the last 2 weeks)

Sun - Thu

(weeknight)

(avg. price over the last 2 weeks)

Fri & Sat

(weekend night)

FAQs when booking a hotel in Shenzhen

How much is a cheap hotel in Shenzhen?
KAYAK users have found double rooms in Shenzhen for as cheap as R182 in the last 3 days. The average price is R1 011.
Which are the most popular neighbourhoods to stay in Shenzhen?
Hotels in Luohu, Nanshan and Bao'an have the most searches on KAYAK.
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Where to stay in Shenzhen?

Our Heatmaps tool will help you find the perfect place to stay in Shenzhen by showing you how close hotel options are to major activities

Best Shenzhen hotels

Show all
Vienna Hotel Shenzhen Aiguo Road - Shenzhen - Building
1
9,8 Excellent (1 118 reviews)
Overview Reviews
With a stay at Viennahotel Shenzhen Aiguo Road in Shenzhen (Luohu), you'll be a 5-minute drive from Shenzhen Art Museum and 8 minutes from Fairy Lake Botanical Gardens. This hotel is 13.8 mi (22.3 km) from OCT East and 13.6 mi (21.8 km) from Splendid China Folk Village. Rooms Make yourself at home in one of the 224 guestrooms. Amenities This hotel offers wheelchair access. Business, Other Amenities Featured amenities include wired Internet access (surcharge), a 24-hour front desk, and an elevator (lift). Self parking (subject to charges) is available onsite.
7,9 Good
Pros: Overall value for money. The room are clean and spacious. The staff are friendly
Vienna Hotel Shenzhen Fuhua Road - Shenzhen - Bedroom
2
9,7 Excellent (5 471 reviews)
8,8 Excellent
Pros: Big rooms and comfortable beds
Cons: It shows it’s age
6,0 Good
Pros: yes but the wifi connection is very worst
3,3 Mediocre
Pros: nothing
Cons: Stuff can’t sprak English, smelly hotel. So much cigarette smell. Not good hotel
1,0 Poor
Pros: Very poor quality hotel dont go by image, staff doesnt know english, it hell to stay , all the time bad smell. Cleaning staff stolen my watch worth 30k. Do not stay at this property.
Cons: Staff, hotel , room ....
Shenzhenair International Hotel - Shenzhen - Building
3
9,5 Excellent (7 705 reviews)
R1 811+
Overview Reviews
A stay at ShenzhenAir International Hotel places you in the heart of Shenzhen, within a 10-minute drive of Happy Valley and Window of the World. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 10 meeting rooms available for events. A roundtrip airport shuttle is complimentary at scheduled times.
9,2 Excellent
Pros: Clean and comfortable room. Very kind staff. Good location! There is a mall in front of the hotel and it's not far from the most interested places.
7,0 Good
Pros: Big room, walking distance to metro, nice staffs...
Cons: nothing
8,8 Excellent
Pros: Staff. Overall they were pretty helpful and polite, spoke English good enough to communicate. Location is great. Close to some sightseeings, subway supermarkets, mall, restaurants. You can reach the tallest building riding a bicycle. A number of restaurants in the hotel, expensive but decent. No idea about breakfast though, didn't have it. Nice view, big windows in the room. Swimming pool is ok to cool down, clean. But only 1.2 - 1,6 meters deep. Gym has a nice view as well, but the swimming pool faces construction area at the moment. Towels, slippers, hairdryer, toiletaries are all provided at the pool's shower.
Cons: Deposit amount. I'd prefer to be informed in advance that I have to deposit amount twice as much as I am supposed to pay for the whole booking.
Four Seasons Hotel Shenzhen - Shenzhen - Building
4
9,4 Excellent (4 002 reviews)
R3 374+
Overview Reviews
With a stay at Four Seasons Hotel Shenzhen, you'll be centrally located in Shenzhen, within a 5-minute drive of Shenzhen Convention and Exhibition Center and Coco Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10,0 Excellent
Pros: Everything!!! but with the exception of the Internal Design.. it was too Bland and Dark!
Cons: I didnt like the Decor!
10,0 Excellent
Pros: Loved everything, particularly the service once you'd joined the Executive Club. Catherine's, who looked after our every need, was a real darling.
Cons: It was all great but the Foo restaurant was very pricey.
7,5 Good
Pros: clean massive rooms n services ......
Cons: no activities much to do in hotel.....boring lobby area.....
8,3 Excellent
Pros: The staff were incredible, could not have received better service
8,0 Excellent
Pros: Staff was very helpful and friendly ...
Cons: The lobby could be better
10,0 Excellent
Pros: rooms beds and service is excellent.also price location are very compatative
Cons: the service
5,0 Okay
Pros: Good location. Close to exhibition and shopping centers
Cons: We stayed in a room for three, but there was no linen for a third person. When they asked for linen, they brought only a pillow and a blanket. Had to sleep on a towel. The cleanliness of the room is also not at the 5 * level (see photo). It is necessary to clean at least once every three months behind the bedside tables.
Wongtee V Hotel - Shenzhen - Bedroom
5
9,4 Excellent (2 063 reviews)
R2 556+
Overview Reviews
With a stay at WONGTEE V Hotel, you'll be centrally located in Shenzhen, steps from Coco Park and 8 minutes by foot from Shenzhen Convention and Exhibition Center. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Shenzhen? This hotel has facilities measuring 27632 square feet (2568 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
6,3 Good
Pros: Location is very central. Metro station is about 5 minutes walking distance away. Very nice view of the city skyline and Shenzhen in general.
Cons: Room felt moist and had a moldy smell to it. Turning in the AC made it even worse. There's signs of usage on all of the furniture and especially on the bathroom facilities.
6,7 Good
Pros: Air was cooling only, humidity in the room was very high
Cons: Air conditioning, worn down rooms
10,0 Excellent
Pros: location is perfect
8,8 Excellent
Pros: Very close to exhibition centre.
Sunshine Hotel Shenzhen - Shenzhen - Building
6
9,3 Excellent (3 901 reviews)
R1 519+
Overview Reviews
With a stay at Sunshine Hotel Shenzhen in Shenzhen (Luohu), you'll be within a 5-minute drive of Huaqiangbei and Luohu Port. Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
5,7 Okay
Pros: Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station.
Cons: The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.
8,0 Excellent
Pros: it was near to city
Cons: lot of food joints and shopping near to hotel
9,2 Excellent
Pros: I've stayed at this hotel a few years ago. Included breakfast buffet is good -- standard fare plus a lot of Chinese breakfast delicacies. My hotel floor/room/suite was recently refurbished and very fine.
Cons: Everything really was quite fine.
7,9 Good
Pros: Cashier staff No.3383 is very nice.
Cons: Cashier only one staff
7,1 Good
Pros: The location was great. Mrt was nearby within walking distance.
Cons: Not many halal food nearby. Weather was too humid and hot for us to walk around during that time. Not all the guys at the front door were friendly and helpful. One particular guy was great, he went out to hail a taxi for us. The other guy insist we pay to him the taxi fair which we thought was a bit too expensive. When we said no to the price, he got irritated and angry with us. We decided to find our own metered taxi at the main road and of course it was cheaper than the quotated one.
10,0 Excellent
Pros: good location good service
7,9 Good
Pros: I like the location . I like the fact that they have buffets for breakfast lunch and supper since I am nit an expert on Chinese food. I like the fact that reception desk and client services speak English. Free valet parking
Cons: I think the rugs in the hotel need changing getting old and smelly. Secondly the gym equipment is totally unacceptable Wrong assortment and old the equipment must be over 30 years old Third I do not understand or accept that the swimming pool was closed
The Langham, Shenzhen - Shenzhen - Building
7
9,3 Excellent (3 841 reviews)
R2 907+
Overview Reviews
A stay at The Langham, Shenzhen places you in the heart of Shenzhen, a 5-minute drive from Happy Valley and 6 minutes from Window of the World. Featured amenities include a business center, express check-in, and express check-out. This hotel has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
10,0 Excellent
Pros: Lovely decor, luxurious rooms, and fantastic service. Beautiful appointments and open ornate spaces.
Cons: Although my room rate was quite reasonable (possibly due to corporate negotiations, all of the on site restaurants are ridiculously expensive. Dinner can easily cost an much for one person as the nightly room rate, and it would be impossible for two to eat dinner for less than the nightly rate.
7,0 Good
Pros: Very comfortable bed and pillow. The bathtub is amazing!
Cons: The room has smell of cigarette despite being a non smoking room. Being a 5 star place, should strictly imposed the restriction in non smoking room.
10,0 Excellent
Pros: The club lounge was amazing. Free-flowing Perriet Jouet Champagne. Never seen that before! The pool was so beautiful! The afternoon tea was beyond anything I've ever seen. Excellent service in every single way!
10,0 Excellent
Pros: Absolutely wonderful stay at a luxury hotel. Staff go above and beyond to see to your every need. Great location, close to line 1 metro station. Delicious breakfast. Spa is the best I’ve ever been to, pricy but worth it.
10,0 Excellent
Pros: The langham hotel in shenzhen is one of the places you always want to come back too . I have the privilege to sleep in many high level hotels around the world and I can tell you I didn’t choose the Langham shenzhen as my second home when I’m at my china office for no reason . The rooms are wonderful , The food is really top quality and always changing always . The Buisness lounge is one of the best Buisness lounges in hotels I ever been too including the meeting rooms and sitting area . The staff are amazing and warm from queen bee the manager Tina that do everything for you . To emma that always taking care of you , To the conssiege that always look out for you . Candy in the Buisness lounge and her team . Amy room cleaning manger that even iron my shirts without me asking her and didn’t accept a very big tip I offered ! That is service !! The dinning room manager she always smile always busy I have so much respect to her as well. So many Pepole here are doing amazing job and always keep everything in high standards . The small details are what important the cleaning tissue for your lap top they leave for you , The chocolate near the bed, The fruits The small gifts of wine and ect
Cons: If you search flaws in everything you will find But bottom line this is a must be hotel !
10,0 Excellent
Pros: Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.
Cons: A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).
10,0 Excellent
Pros: The pink roses
Cons: It's very comfortable and breakfast is gorgeous.
The Ritz-Carlton Shenzhen - Shenzhen - Bedroom
8
9,3 Excellent (3 807 reviews)
R4 295+
Overview Reviews
Experience the extraordinary, the center of business your home away from home in the hustle and bustle of Shenzhen and enjoy the tranquility at The Ritz-Carlton. The Ritz-Carlton, Shenzhen redefines the meaning of impeccable personal service and contemporary elegance.
9,6 Excellent
Pros: The service exceeded our expectations. We were offered an upgrade and free breakfast upon arrival. Great location!
9,2 Excellent
Pros: Services is excellent! I was real surprised with the services given! Although check in were a bit slow
10,0 Excellent
Pros: Exceptional and warm welcome, fantastic staff, pleasant stay.
9,2 Excellent
Cons: facility a bit old relative to nearby new hotels. But well maintained.
10,0 Excellent
Pros: The staff is amazing. The food was excellent. The service was top notch. The rooms were clean, spacious and beautiful. The staff goes out of their way to remember everything you may need and is warm and friendly. It was truly the best stay I have ever had a Ritz Carlton.
Intercontinental Hotels Shenzhen - Shenzhen - Building
9
9,3 Excellent (3 089 reviews)
R2 980+
Overview Reviews
Experience a fusion of cultures at this chic urban resort hotel set in the heart of Shenzhen’s Overseas Chinese Town. Blending Spanish-inspired elegance with modern design and time-honoured local traditions, the hotel offers a comprehensive range of recreation, dining and meeting facilities accommodating the needs of leisure, business and conference visitors.
10,0 Excellent
Pros: The Check in was outstanding, and very polite.A lady from Kasachstan, Mrs. SKORIK gave us a very intense and brieve introduction about the entire hotel and was arranging many trips and transports for us in a short time.Really outstanding, I was impressed, as I am really travelling a lot! A really good Service at Interconti Shenzhen.
Cons: Everything was perfect!
10,0 Excellent
Pros: Great staff, beautiful place
10,0 Excellent
Pros: I appreciate in particular the welcome of the hotel's staff, Ms. Christine was really kind and polite. I appreciate a lot the room upgrade offered me at the check in. Thanks
8,8 Excellent
Pros: Room size
Cons: nothing
9,0 Excellent
Pros: Good location. Unique atmosphere. Rooms are clean and comfortable. Room srvice is good. Administrators at the registration desk are always very helpful. Very nice open air swimming pool. Confortable lounge on the 7th floor.
7,5 Good
Pros: Super luxury
Cons: We arrived late around midnight after a long trip and we could not eat anything even in the room because room service was not answering.
9,6 Excellent
Pros: Staff were very accommodating and sensitive to customers' needs. The front desk ensured quick and swift check-ins to properly manage the long queue. The room was very clean and well-kept. The outdoor pool was impressively big and clean, and the lifeguards on duty were vigilant. There was a great variety of food offered during breakfast. Overall, it was a great stay.
6,7 Good
Pros: The pool was great with Kids , they loved it.
JW Marriott Hotel Shenzhen - Shenzhen - Building
10
9,3 Excellent (2 925 reviews)
R3 316+
Overview Reviews
Experience the extraordinary JW Marriott Hotel Shenzhen, centrally located in the Futian Business District. Our International hotel in Shenzhen, China offers easy access to local landmarks such as the Shenzhen Convention and Exhibition Center, Shenzhen Window of the World and Futian Checkpoint. While here, guests can enjoy the beautiful view of our golf course, spacious accommodations and comfortable bedding with plush beds. Our Shenzhen hotel offers 42-inch, flat-screen TVs, complimentary Wi-Fi, a laptop-size safe, a mini-bar and rainforest shower. Envelope yourself in luxury with extensive spa treatments at Yue Spa, take a dip in our outdoor swimming pool and work out in our modern, 24-hour Health Club. With over 1,226 square meters of exceptional function space, event-planning and catering services, we commit to make your event unforgettable. Rest assured that our luxury hotel in Shenzhen, China, will exceed your every expectation.
8,8 Excellent
Pros: Clean
8,0 Excellent
Pros: Liked the pricing
Cons: Service was not great, facilities kind of old and need to be renovated. Anyways, you get what you pay for. The pricing is pretty low for a JW Marriott brand. Perhaps this one was a franchise?
10,0 Excellent
Pros: The staff was highly attentive, friendly and professional: in the restaurants, at the reception, in the bar, in the gym or at the entrance. I can hardly find any need for improvement. Although located in a busy city and at a large road, it was amazingly quite in the room. If I really had to make a suggestion, I would expect the concierge a better knowledge of the city and the main spots. Otherwise, great place, strongly recommendable!
8,0 Excellent
Pros: Very large room - spacious. Front desk staff were very helpful and offered to change my room at no extra cost to accommodate my family size.
Friends International Hotel - Shenzhen - Building
11
9,3 Excellent (649 reviews)
R1 475+
Overview Reviews
With a stay at Friends International Hotel in Shenzhen (Longgang), you'll be within a 5-minute drive of Longgang Vanke Plaza and Longgang Hakka Museum. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. This hotel has 6 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
10,0 Excellent
Pros: Good
5,8 Okay
Pros: Room 1908 bath room was very stunk.
Cons: Location is good.
10,0 Excellent
Pros: The room was spacious. The hotel was modern and inviting. The staff was very friendly and helpful.
Cons: I wish the hotel restaurants served more western food.
5,8 Okay
Pros: Too outskirt
Cons: not much choice from breakfast table
8,8 Excellent
Pros: The smell of the hotel was great
Cons: n/a
10,0 Excellent
Pros: Staff went beyond themselves to resolve a booking error. Upgraded my room with no extra charge. Superb view of the park. Shower water pressure phenomenal Exceptional and helpful staff. Great Breakfast
7,5 Good
Cons: At 5pm, there was only one receptionist on duty and there was a queue for check-in. Though two more receptionist joined 15 minutes later, it took 30min for us to check in. I ordered room service. The order was just fried rice and stir-fried vegetable, but somehow two other people rang me to confirm what I ordered. After repeating my order three times to three different staff, I received the fried rice and STEAMED vege.
8,3 Excellent
Pros: The staff were very helpful and the dimsum restaurant located in the 3rd floor was excellent. One of the best dimsum I have eaten. The hotel was very clean and smelling good all the time.
Cons: The location was quite far from the center of Shenzhen. It takes 40 to 45 mins to get to the city center. The cab fares were quite expensive. The hotel is also located in a place were there not so many food places to eat.
The Venice Raytour Hotel Shenzhen - Shenzhen - Building
12
9,2 Excellent (4 612 reviews)
R2 439+
Overview Reviews
With a stay at The Venice Raytour Hotel Shenzhen in Shenzhen (Nanshan), you'll be within a 10-minute drive of Window of the World and Happy Valley. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Shenzhen? This hotel has facilities measuring 1540 square feet (143 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
4,2 Okay
Pros: Nothing much. It’s kind of isolated . I felt Futian and Luohu are better options to stay
Cons: Language problem and location.
9,0 Excellent
Pros: Great staff and spacious rooms. Extremely comfortable beds with choice of pillows. Extensive, good quality breakfast. Nice pool (in- and outside) with a decent fitness room. Ideally located for visiting Window of the World, Happy Valley or Splendid China Folk Village. Everything else is just a couple of subway stops away.
8,0 Excellent
Pros: Nice breakfast
Cons: The room is not very sound-proofing as music from the corridor was heard during mid-night and a bit annoying.
6,3 Good
Cons: The staff didn't get enough training. It's very ridiculous that the staff in gym even laughed me at my body.
6,7 Good
Pros: clean comfortable rooms
Cons: reception handeld check in unproffesionally by insisting breakfast was not included in my booking (it was!), made me feel uncomfortable. Breakfast place has the charme of a trainstation waiting hall
7,0 Good
Pros: Location
Cons: Food Water flow in bathroom
6,3 Good
Pros: The breakfast menu had a decent variety; the chef preparing the steaks was very accommodating and quick; the gym attendant was courteous and helpful.
Cons: Check-in was questionably long, considering there were only a few guests in queue. The bathroom was not that clean, and there are traces left, possibly from the previous occupant. The view from the room was not a very good one too. The indoor pool was cold too, unlike most hotels we've been to that is kept warm at 29 degrees. We were not able to successfully connect to the internet; we've tried everything but to no avail. Front desk never mentioned about wifi, which is quite weird.
4,6 Okay
Cons: This is not a 5 star, old, bad food in the buffet restaurant, poor English at reception. Slow internet. At best 4 stars hotel. Disappointed

Best rooms in Shenzhen

Oriental Shine Hotel - Shenzhen - Bedroom
1
9,7 Excellent (290 reviews)
Overview
With a stay at Vienna Hotel in Shenzhen (Luohu), you'll be within a 5-minute drive of Huaqiangbei and Luohu Port. Featured amenities include a computer station, complimentary newspapers in the lobby, and luggage storage. Free self parking is available onsite.
Vienna Hotel Banxuegang Road - Shenzhen - Building
3
9,7 Excellent (164 reviews)
Overview Reviews
The Vienna Hotel (Shenzhen Banxuegang Avenue) is an ideal choice for travelers who want to take in the sights and sounds of Shenzhen. Just a short distance from Bantian and Pinghu Area (200m), and featuring Free in-room Wi-Fi, this hotel presents a great option. The hotel is conveniently located just 9km from Shenzhen North Railway Station and 35km from Bao'an International Airport. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. According to our guests, this hotel provides a very high level of service. This hotel is the usual choice for a large number of business travelers.
5,0 Okay
Cons: Good place
4,2 Okay
Pros: It's next to McDonald's
Cons: The breakfast & the blind of the bathroom does not provide any privacy.
6,3 Good
Pros: close to Huawei campus
Cons: No English skills at the reception, cheap look alike. They try to European, but it is still cheap. No own restaurant, you have to walk over the street to get some kind of breakfast...

Best Shenzhen hotels near Dongmen Pedestrian Street

Show all
Grand Hyatt Shenzhen - Shenzhen - Building
1
9,3 Excellent (3 818 reviews)
R2 907+
Overview Reviews
A premier high end corporate leisure city hotel located in the heart of Shenzhen's district of Luohu. The hotel features dramatic architecture that encompasses modern and informal elegance.
10,0 Excellent
Pros: I found that the breakfast layout was a bit inconvenient.. lots of walking from one station to another.. Fruit, juice, cold selection in one place.. Hot selection at the oter end of the room.. bakery in the middle.. So a little inconvenient. And by 9.30 am certain items had run out ( smoked salmon, cold meats.. ).. Can you also consider plunger coffee.. or a coffee pot..
7,5 Good
Pros: Location is great Steakhouse in top floor is world class View from all rooms are fantastic
Cons: Top lobby floor charged 15 usd for a bottle of water and when you ask for 2 glass you are in for a big surprise no extra glass can be given... even we spend 200 usd for food and snacks. Did think an extra empty glass would be possible to get?? Executive floor is not worthy upgrade. Snack choices are limited all day and night. Even happy hour very localized offerings..-( staff is great though
10,0 Excellent
Pros: Service and cleanliness.. very professional ..
10,0 Excellent
Pros: Friendly , comfortable staff great room with a fantastic view
Cons: Nothing
4,6 Okay
Pros: the Location only
Cons: The staff not friendly al all Very bad customer service Bad smell in the room and the restaurant
9,2 Excellent
Pros: Spacious & clean
Cons: The design of bathroom of the king room is a bit wired, see thru glass bathroom right in front of room. The king room is suitable for accommodate non couple nor having visitors. Should have adjustable foggy glass
Overview Reviews
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling Luohu commercial and shopping district. Ideally situated for meetings on-site and attending to local business, 40 minutes drive from Shenzhen Bao’an International Airport, 5 minutes from Luohu train station and Luohu border gateway to HongKong. Shenzhen Convention Center is a 10-minute drive west. Book a studio room for personal butler service. Our multilingual staff can facilitate every business need. A dedicated Crowne Plaza Meetings Director helps plan productive events and responds to availability requests within two hours. We stand out among business hotels in Shenzhen by offering flexible function rooms for meetings – plus support services, from courier to translation and secretarial assistance. Walk to dining and entertainment from the hotel. Or, drive 10 minutes west to Luohu Commercial City’s five floors of unique and renowned shops or Lizhi Park’s tranquil greenery. Metro trains to other destinations are a 10-minute walk from our door. On-site dining and wellness opportunities keep you fueled, connected and energized. Have Italian cuisine at Prego or Cantonese at Fortune Court. Stay your day with a refreshing breakfast at the Brew House.You can take advantage of our pool and Fitness Center. Cocktails or pastries and coffee at Vienna Café make for a wonderful evening.
9,0 Excellent
Pros: The excellent staff, good breakfast.. staff take good care to ensure their guests enjoy a comfortable stay at their property at all times. During our recent stay, we had issues with the internet speed at our room & duty manager himself brought the IT manager to our room to fix the issue. They really take care of their customer needs & one can expect excellent service from them even providing housekeeping services in late-night hours if needed... On our last stay, I had the opportunity to meet both the duty manager - one on the day & the other at night shift - Mr Xavier & Mr Wayne they are really good n they always do their best to extend great hospitality to their guest. I have been a repeat customer in this property for several years now & it would be my home while I travel next to Shenzhen. I have absolutely no hesitation to recommend this property to any business or leisure guest who intend to visit Shenzhen.
9,6 Excellent
Pros: The hotel staff were really helpful and friendly. The manager Jay was really accommodating, Jason the bell boy really went the extra mile helping with translation at a local air ticket stall and the local grocery store. + i got a room upgrade when checking in
10,0 Excellent
Pros: Well located, spacious, clean... nice breakfast, and specially the hospitality of staff, very kind and helpfull when needed!
9,6 Excellent
Pros: The breakfast was good, the staff very attentive, the hotel was very clean and quiet despite being centrally located.
Cons: No complaints, really. My first night I was bothered by cigarette smoke coming from a nearby room, and when mentioned this, the hotel staff immediately apologized and moved me to a nicer room on a non-smoking floor.
10,0 Excellent
Pros: The Breakfast Buffet was the best . The manager, Nick will track you down and be sure that everything is the best. Great guy.
10,0 Excellent
Pros: Location and comfort
Overview Reviews
Stay at this full service Shenzhen hotel with all convenient location around that make your business or leisure trip more comfortable! The Best Western Premier Shenzhen Felicity Hotel is in the heart of Lo Wu District, convenient to business, shopping and transportation. Business guests will appreciate the full service business center, complete with meeting rooms and banquet facilities. Other hotel amenities include a fully equipped fitness center, large outdoor pool, disco and onsite restaurant and lounge, offering a variety of Chinese, Japanese and international cuisine. Transportation is available from Shenzhen to Hong Kong city center and the Hong Kong International Airport. Make an online reservation today at the Best Western Premier Shenzhen Felicity Hotel and save! Enjoy your stay!
7,5 Good
Pros: The space is good. Very good variety in breakfast.
Cons: Language barrier with the staff. English speaking personnel needed at least even for reference in case one gets stuck.
2,5 Mediocre
Cons: I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night
8,0 Excellent
Pros: very easy access from luohu port. easy to order DiDi Chu Xing from the hotel. a 24/7 convenient store right in the lobby. very easy to get fast breakfast and coffee.
Cons: no smoking room. the spa is good, but can be improved.
6,3 Good
Cons: Its an old hotel and i think it should be time to do the renovation
9,6 Excellent
Pros: Clean room, comfortable bed, great housekeeping. Location is good for shopping in Louhu. Front desk staff able to assist in English
Cons: Room & toilet lightings are not bright
5,7 Okay
Pros: I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even a great halal restaurant on Heping Road. The prices are reasonable.
Cons: I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.
9,7 Excellent
Pros: Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.
Cons: Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
6,8 Good
Pros: Close to the train station.
Cons: Gym and pool were out of bounds, Buffet breakfast only just average.
9,0 Excellent
Pros: (1) Near to the train and MTR station, walking distance (2) Shopping mall next to it (3) 7-11 in side the hotel (4) Walking distance to Hong Kong Boarder, easy access to Hong Kong (5) Nice and luxury (6) Nice transparent lifts.
Cons: (1) Not that many nice restaurant around the hotel (2) The light in my room is so dim, totally dislike it.
5,0 Okay
Pros: Location
Cons: Dated
6,3 Good
Pros: Queen room was great. It had a lovely view. The bed was comfy and very big.
Cons: Guy at reception gave us no information probably because he had no English. Breakfast was nothing special. The shower in the room was old and not the best.
9,0 Excellent
Pros: Room is clean and comfortable.