|""Excellent location and facilities, friendly staffs""||(in 83 reviews)|
|"The buffet breakfast is awesome."||(in 19 reviews)|
|"Great location and friendly staff."||(in 117 reviews)|
|""old building, no hand shower.""||(in 76 reviews)|
|"the carpet in room very dirty"||(in 13 reviews)|
|"The club Lounge was pathetic"||(in 5 reviews)|
|good location||in 335 reviews|
|old hotel||in 280 reviews|
|railway station||in 232 reviews|
|friendly staff||in 219 reviews|
|shenzhen||in 112 reviews|
|close to train||in 87 reviews|
|nice view||in 72 reviews|
|pool was closed||in 71 reviews|
|little bit||in 66 reviews|
|breakfast buffet||in 53 reviews|
|value for money||in 53 reviews|
|front desk||in 39 reviews|
|needs renovation||in 39 reviews|
|rmb deposit||in 38 reviews|
|room was very old||in 35 reviews|
|smoking room||in 32 reviews|
|cigarette smoke||in 23 reviews|
|commercial centre||in 20 reviews|
|room was clean||in 19 reviews|
|rmb per||in 18 reviews|
|easy access||in 14 reviews|
|border crossing||in 13 reviews|
|club lounge||in 11 reviews|
|shopping mall||in 10 reviews|
|furniture old||in 7 reviews|
Great Location--Lousy staff
I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even a great halal restaurant on Heping Road. The prices are reasonable.
I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.
Close to the train station.
Gym and pool were out of bounds, Buffet breakfast only just average.
Smell of mold in the room
I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.
Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
overall very good
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel.
There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
Great location at good price
Excellent staff service, big rooms
Stay at this full service hotel with all convenient location around, that makes your business or leisure trip more comfortable! The Best Western Premier Shenzhen Felicity Hotel is in the heart of Lo Wu District, convenient to business, shopping and transportation. Business guests will appreciate the full service business center, complete with meeting rooms and banquet facilities. Other hotel amenities include a fully equipped fitness center, large outdoor pool and onsite restaurant and lounge, offering a variety of Chinese, Japanese and international cuisine. Transportation is available from Shenzhen to Hong Kong city center and the Hong Kong International Airport. Make an online reservation today at the Best Western Premier Shenzhen Felicity Hotel and save! Enjoy your stay!
based on 1 484 reviews
Policies vary by room type and provider.
Best Western Premier Shenzhen Felicity Hotel is located at 1085 Heping Road in Luohu, 6 km from the centre of Shenzhen. Shenzhen Museum is the closest landmark to Best Western Premier Shenzhen Felicity Hotel.
Check-in time is 14:00 and check-out time is 12:00 at Best Western Premier Shenzhen Felicity Hotel.
Yes, Best Western Premier Shenzhen Felicity Hotel offers free Wi-Fi.
Yes, Best Western Premier Shenzhen Felicity Hotel offers free parking.
No, Best Western Premier Shenzhen Felicity Hotel does not offer free airport shuttle service.
Best Western Premier Shenzhen Felicity Hotel is 31,9 km from Hong Kong Intl. Best Western Premier Shenzhen Felicity Hotel is 32,4 km from Shenzhen.
Yes, Best Western Premier Shenzhen Felicity Hotel has a pool on-site.
Best Western Premier Shenzhen Felicity Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.