Value for money
Distance to city centre
|Santa Cruz de Tenerife Tenerife-Norte|
Distance to airport
|"Very friendly and helpful staff."||(in 124 reviews)|
|"Very good breakfast, friendly staff."||(in 113 reviews)|
|"Great breakfast and good location"||(in 58 reviews)|
|"quality of food was terrible!"||(in 10 reviews)|
|"Poor service, dirty bathroom"||(in 10 reviews)|
|"Parking 12€ too expensive"||(in 14 reviews)|
|friendly staff||in 276 reviews|
|beautiful property||in 274 reviews|
|star hotel||in 227 reviews|
|good breakfast||in 222 reviews|
|swimming pool||in 210 reviews|
|great location||in 127 reviews|
|hotel facilities||in 89 reviews|
|poor service||in 64 reviews|
|use the spa||in 64 reviews|
|amazing food||in 50 reviews|
|car parking||in 50 reviews|
|twin beds||in 36 reviews|
|santa cruz||in 19 reviews|
|city view||in 17 reviews|
|double room||in 10 reviews|
|pay extra||in 8 reviews|
|restaurants at the hotel||in 6 reviews|
Room was clean but lacked some amentities (no robe and no slippers).
Amazing pool and location Accommodating staff
On arrival we were greeted courteously and efficiently. The hotel is was large and spacious in a garden setting. Our room was well furnished though somewhat dated in style (the hotel is currently undergoing renovation - but no noise from any work activity). We stayed during a period of appallling weather in Tenerife - electricity supply was cut in Santa Cruz but at the hotel power was restored immediately. The damage tothe grounds was quickly cleared and restored. Staff were excellent providing information about the impact of the weather on flights and in providing information on the local weather. A very enjoyable stay.
As with any five star hotel the cost of food is high - though as it was carnival in Santa Cruz costs of food everywhere rocketed so it would have been the same price to eat in the hotel as other places.
Wonderful old world hotel. Perhaps the brass is a bit dull but the gardens and location more than make up for any signs of aging over the years. The staff is great, the breakfast wonderful. Even the girl in the gift shop could not do enough for us - we love this hotel. We hope that with the renovation this year they don't lose any of their charm! Make sure to see the turtles!!!
it was beautiful and old and a few weeks away from being renovated but it was wonderfully located great staff and would easily stay there again
we checked in very early so we got one of the earliest roomsif we were going to stay more than two nights I would have wanted a better room
Good breakfast. Good location, close to a nice park.
Room was rather cold, no heating is envisaged, if it is not so warm outside in february (heater was brought to the room). Furniture in rooms is rather out-worn.
It is a beautiful spacious hotel with lovely gardens. Near an attracative park, it was an easy walk to the town centre. Good views from the room. Efficient cleaning. Food in hotel retaurant was excellent - but not cheap.
There is no hotel parking and finding a space in the vicinity was a nightmare.
Generosity of the hotel itself. The detail is made with a great attention. Great pool and a great staff by it, at the bars and casino.
Receptionists were a little uneducated about Tenerife itself - I would be looking for more help and support from them.
Very nice hotel and staff very helpfull. Get a court yard room if you like it quiet. Price about what you would expect for this quality hotel
Swimming pool still not open. Not totaly up to UK 5* standards but very nice. Trffice and parking a nightmar.
The faded elegance just gets away with it and the free bar snacks were terrific
Only the lack of a pool and parking which I would have expected at 5 star
Good quality, clean, good staff.
No Parking I had to leave my car and all my equipment �100k worth on a street. Very hard to find I drove past it 3 times before I stopped and asked for directions and found out I was there. More Sheraton signs needed. So discusted with parking I checked out after 1 night and moved.
The location of the hotel is excellent and the upgrade to a junior suite for 30 Euros is excellent value.
With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be within a 15-minute walk of Plaza de Espana and Rambla de Santa Cruz. Featured amenities include complimentary wired Internet access, a business center, and express check-in. This hotel has 9 meeting rooms available for events. Limited parking is available onsite.
based on 1 671 reviews
Value for money
Policies vary by room type and provider.
Iberostar Heritage Grand Mencey is located at Calle Doctor Jose Naveiras, 38, 1 km from the centre of Santa Cruz de Tenerife. Garcia Sanabria Park is the closest landmark to Iberostar Heritage Grand Mencey.
Check-in time is 15:00 and check-out time is 11:00 at Iberostar Heritage Grand Mencey.
Yes, Iberostar Heritage Grand Mencey offers free Wi-Fi.
No, Iberostar Heritage Grand Mencey does not offer free parking.
No, Iberostar Heritage Grand Mencey does not offer free airport shuttle service.
Iberostar Heritage Grand Mencey is 8,7 km from Santa Cruz de Tenerife Tenerife-Norte.
No, pets are not allowed at Iberostar Heritage Grand Mencey.
Yes, Iberostar Heritage Grand Mencey has a pool on-site.