Hilton Reykjavik Nordica

Nothing

The staff was incredibly rude and treated us quite poorly. I would not ever recommend this property to anyone, not even my worst enemy. We learned that our initial flight was going to be cancelled. As such, we found ourselves with an extra day in Reykjavik. I went on TripAdvisor to find something to do on our additional day. While on the app, hotel suggestions popped up. Since we are elite premier with Hilton Grand Vacations club, as well as diamond members of Hilton, it was only natural that I’d search for a Hilton brand property, as we have been loyal members of both brands since 2005. We have traveled the world with Hilton and have always spoken extremely highly of them. People often ask if we secretly work for the company or get any kick back from them for our high praise. We laugh, assure them we do not but always joke we’d take kick back in the form of more points (HGVC or Honors). I quickly booked both my excursion and the Hilton Reykjavik Nordica on TripAdvisor before checking this task off of my never-ending to do list. This was the final night of our 12 day European vacation. We were exhausted and ready to go home. When we arrived at the hotel, ready for a hot shower and a yummy meal, we were quickly and scathingly informed that since we booked via third party we would not receive any of our diamond benefits. I was quite shocked. The woman at the front desk said their hotel policy stated that third party bookings were strictly not honored for any benefit at their property and it was their rule. My husband was quite upset to hear this, and even told her we’d been at the Reykjavik Curio earlier in our stay. While it was booked using credit card points (ie- 3rd party), they honored our diamond status, thanked us for our loyalty, upgraded us to one of THE most stunning suites we’ve ever stayed in to date and asked what more they could do for us. She cut him off and did not budge. Horrible service! Never again would I stay here or recommend this location!