Puerto Vallarta Resorts

Pros: Loved the beach! All inclusive food and drink was fantastic!

Cons: Noise from construction of new wing. Water pumping machine ran 24hours a day!

Pros: Small resort, never fighting for a pool chair or restaurant seating. Service is unbelievable...

Pros: Great service, outstanding food, beautiful resort. Many other guests were raving too. Best beachfront hotel for the money we've ever stayed in. Will definitely be back.

Pros: Location Staff

Cons: NA

Pros: Service is exceptional and food is very good. Never a right for chairs or pool side service....one of the best in pvr.

Pros: The staff at the property is always great, never waiting for a drink and anticipating your needs. This is my third stay here and I wouldn't hesitate to rebook, good selection of food and drinkg

Pros: The property was lovely, gardens were beautiful and it was very clean. The pools were very nice and we appreciated the adults only pool. We loved the view from our room and listening to the waves every night. The staff was excellent and very attentive taking orders at the pools. The hotel manager was very available and we had excellent communication before our stay arranging transport from the airport. The food at the restaurants was beautifully prepared and presented and menus rotated every day for variety. Getting into town was easy with the bus coming by right at the corner every few minutes for 10 pesos. All in all we enjoyed our stay and would come again.

Cons: The concerns were minor and things that other reviews had prepared us for. Good for prospective guests to consider. There is construction on the next property, but at this point it didn't bother us. The sister property next door has more of a party atmosphere and can be noisy in the evening but we found it ended early enough for us. We found the food surprisingly bland for our taste. Next time I will ask for more spice! We had an issue with one staff member making us feel guilty for not purchasing additional services, telling us she worked on commission. and following us around in spite of saying no. We were surprised at her approach, but you do have to be brutally firm.

Pros: It was a short bus ride to the Old town area. Variety of pools and hot tub very nice. Good gym and spa too. Staff very friendly. Was the shoulder season and not hard to find a chair by the pool or at dinner.

Cons: Wasn't much of a beach area and waves too big to do much activity in the water. Neighbour resort had very loud entertainment at times of the day and evening.

Pros: The beach was nice. The Italian Restaurant was adults only. We ate there all 3 nights of our stay. The staff was great and the resort very clean, as we have mostly found to be true in Mexico.

Cons: We were there celebrating our 35th anniversary. This was not the place for a tranquil vacation. There were lots of children and families. They bused in people on Saturday, and picked them up on Sunday. The resort was very crowded, particularly the pool. The food was mostly buffets. The snack bar served a greasy hamburger that smelled great and tasted even better.

Pros: The staff was amazing as always. One small touch that made a us smile was when the staff spoke to you they always put their hand on their heart. Nice touch!

Pros: Beautiful construction of the pool and facilities. Very cheerful staff. Easy access to the loungers. Well maintained. Good internet. Nice breakfast.

Cons: We had to endure a timeshare sales pitch. Some restaurants were timeshare guests only until 8pm

Pros: Everything

Cons: Loud music in the beach and pool area

Pros: Beautiful atmosphere, large room, good food.

Cons: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Pros: The staff was so kind and amazing. They always greeted with a smile. The property itself was super well kept. Always people around to help and maintain the cleanliness of the place. The rooms were so comfortable :)

Pros: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Pros: Very large resort spanning several buildings. We stayed at one of the ones high on the hillside. This had a great sea view. All inclusive was the best I have encountered so far. You could eat and drink from the menus of 5 restaurant and almost all was included in all inclusive.

Cons: Far from the city.

Pros: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Cons: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Pros: Room was wonderful. Staff was friendly and helpful. Pool area was wonderful and relaxing.

Pros: This is a visually beautiful property! We love the lush green grounds, the clean and fairly quiet pools, the large rooms and views. My husband really enjoys the workout facility.

Cons: We don't like the rising fees. "Tips" for maid and bell service are now included, and the Westin will charge a US$15 per day "resort fee" starting February 2019. Add 3% hotel tax and the 16% IVA tax that we pay as Mexican residents, and it's not a deal, even at convention rates.

Pros: Great staff.

Cons: Food not very good at hotel la palmarall

Pros: The food was excellent. Location. Pool areas. Very romantic and familiar hotel.

Cons: Breakfasts were very expensive.

Pros: Friendly staff and clean. Nice outdoor resort, landscaping; pool well maintained. But I was confused about property nearby, Club Regina, looks and once was probably part of Westin.

Cons: The sales pitch for the vacation club.

Pros: The pool

Cons: Nothing within walking distance

Pros: Everything was great! Clean, beautiful, and perfect location

Pros: Loved, loved the breakfast!!! Nice amenities.

Cons: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Cons: I chose the hotel because it was supposed to be pet friendly. That was an outright lie! I have a small hand held Chihuahua and we were we only allowed in certain outside areas of restaurant, nowhere near the pool, and not allowed to leave dog in room even if sleeping in carrier. Don't advertise that you are "pet friendly" because it is an outright LIE! We caused no problems and we were treated poorly!

Pros: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Cons: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Pros: Front desk staff very good, liked the resident cat

Cons: No

Pros: Very clean and close to the marina, great for all the tours. Rooms and grounds were immaculate

Cons: Very rude "concierge". We weren't interested in timeshares or tours. Became Belligerent when we refused to meet with her

Cons: The horrible squeaky pull out couch

Pros: good staff,clean, convenience,

Pros: * Excellent service in many areas. * Asian and Buffet restaurants were outstanding. * Room service was great. * Each employee we encountered was very good. * Drinks were okay. * I want to stay if it had not been for the service issues at the 2 mentioned restaurants this would have been an outstanding review.

Cons: * The worst part of this restaurant were the Italian and Mexican restaurants. Service was extremely slow in the Mexican (took a group of 10 3 hours from start to finish.) Service was slow and our server was just rude in the Italian restaurant. We went back to the Italian restaurant a 2nd time encountering this same server and he was even worse the 2nd time.

Pros: The food was excellent at any of the restaurants. The nonstop drinks were also tasty.

Cons: I didn’t like being hounded to go to the timeshare/vacation club/ fiesta rewards presentations. Some of the staff were relentless. The rooms are noisey since the flooring is marble everything echoes even if the noise is not right outside your room. During my stay two different people entered my room while I was either sleeping or getting dressed. They seriously wouldn’t leave you alone. They take your luggage up to your room but only so they can ask you the same questions over and over again to try and get you to do the timeshare/vacation club/fiesta rewards demo.

Pros: The servers by far are the best thing the resort has to offer and are amazing. Kind , helpful, very hardworking, really enjoyed them. Would do everything they could to not say no. Gratuity is included, but tip them. They work hard for nothing at a mediocre establishment at best. They are probably why people give good reviews. I know they are the bones for my minimal good stars. I hope they truly value their staff.

Cons: This is not a true All Inclusive resort. No signs posted anywhere or clear literature of what you can't have, however they are happy to tell you that "you can" for an additional fee...or come to a timeshare pitch and we will give it to you. We were asked to move from our sun lounge by the pool, numerous sun lounges were open and as just a couple, enormously surrounded by families, we laid out on one right next to the pool.. After almost 2 hours, we were approached and asked to move. These lounges are extra cost. They weren't the covered beds that come with extra amenities. We went to eat in the buffet, and we asked to sit outside. We were told we could not, it was for people on the 8th/9th floor. We are on the 6th floor. So we litterly sat at the opening of the open air wall and looked at a table less than 5 ft away that we could not sit at. They proudly serve Starbucks coffee in the deli! Big sign posted! BUT for a fee. You find that out when you order. If you want hotel coffee, its free in deli. (the deli is not a deli. It is a hotel shop with typical resort trinkets and clothes, meds to buy.) Coffee is in the back and complimentary pastries. If you want more than your 1st day of coffee pods in your room that they give you to use your coffee maker, you are charged. I found this out because they gave me 2 decaf pods. I wanted regular coffee. I was told no. I got my 2 pods and if I wanted more or different I had to pay extra. If you want to use the Sonne adult pool, it is a $100 fee per day for a couple. The booking site says $15. There are ZERO activities at night. They call lounge acts in the bar nightly activities but kids are not allowed in the bar. All activities are by the pool during the day and the pool area and pool itself are in desperate need of help. Tiles cracked, falling off, dirty and rusted grout. Broken, ripped umbrellas. The pool is really bad. The sun lounge they made us get out of, was broken.

Pros: Close to the bus stop.

Cons: The food was ok..

Pros: We loved everything about this stay. My 3 kids and my sister and I had a wonderful time. We only stayed 2 nights and wish we had more time to stay longer. The staff is very attentive and helpful. My kids loved seeing the peacock walking around the lobby and the iguana poolside was a great surprise though we didn’t get to see “Shakira”...maybe next time!

Cons: We didn’t like being approached 3-5 times about joining their membership. Also, I guess the receptionist also didn’t charge me for our stay when I checked in so I was called the next morning to come back. Then at checkout, someone told my daughter that I need to come back to pay for my room when I already had. It was so confusing and I’m still not sure if I got overcharged. I will have to confirm my credit card transactions. It just didn’t set easy with me.

Pros: Service ans food was outstanding

Cons: Tried to sell us a reward program. Wanted 90 minutes of our time. Next time I would say NO

Pros: I was flying from Calgary, Alberta Canada and I arrived in Puerto Vallarta too late to make a connecting flight to Guadalajara. Thus I chose to have an overnight in PVR while on my way to my home in Ajijic. Time isn't a consideration for me and a night at the beach is always enjoyable

Cons: Nothing

Pros: Courteous and friendly staff. Very good food - quality and variety

Cons: Room did not have enough storage space for clothing. When my wife plugged the hair dryer cord into the outlet, smoke came out of the appliance. Staff was notified but appliance was never replaced.

Pros: The staff were absolutely incredible! Special thanks to hotel employees and everyone involved with my birthday dinner, flowers and room decorations! Muchas gracias to all the wonderful staff

Cons: Everything was awesome!!

Pros: Very comfortable bed, spacious room.

Pros: Friendly staff, service in the pool area and the place itself

Cons: More attention to details is required eg.: lamps in the lobby used to be clean and white unfortunately parts are black/ grey and dusty. In the main Hotel area the air con creates a lot of noise - all over the place you will find walls with mould and dirt. Better maintenance and cleaning are definitely required.

Pros: The service!

Pros: The room was huge and the employee were awesome

Cons: More different style of breakfast

Pros: Location on the beach

Cons: Customer service was spotty, sometimes good sometimes absent

Pros: Proximity to airport and nice room

Cons: All of the food choices were pretty bad, especially the lunch buffet where nothing looked appetizing. I am surprised that hotel is rated 4 stars and have been to many all inclusive vacations internationally with much better food choices.

Pros: Nothing

Cons: Hotel was dated. Room smelled of mildew and mild. When asked to switch rooms they wanted to put me in a smaller room with two double beds. Did not want to downgrade especially for the price I paid. Fridge in room was not properly clean. Food was horrible

Pros: Everything was perfect... staff, room, meals

Pros: The bed was super comfy; the food was sooooo good. The views were breathtaking and the staff was so accommodating.

Pros: Liked the location. Food very good at all restaurants. The beach had great sand. Had lots of chairs on the beach but would like more around pool. Staff just excellent!

Cons: Had to wake up early to get chairs around pool. Need more umbrellas.

Pros: We enjoy our stay there! Breakfast and lunch at the Havienda were very good! Sushi sy the rooftop bar were very good and a great place to watch the sunset! The only downfall was the room had a strong smell.. the staff was really nice and friendly!

Cons: The smell in the room

Pros: The pool and views were fantastic. The restaurant food was pretty good. Staff are very helpful.

Cons: The all-inclusive buffet meals were pretty bad. We had a gorgeous room, but there was mold coming down from the air conditioning vent, which caused the room to smell.

Pros: Location

Cons: Food Selection

Pros: The staff were all very accommodating, friendly and happy to help. The rooms were clean and well kept through the entire stay. The location was great and absolutely beautiful.

Cons: The food wasn't very great. It seems the kitchen is not the cleanest of places. We found fish bones in the pork and the lettuce definitely got me sick. I spent 12 hours feeling the revenge, if you know what I mean. I would save the money on the all inclusive. Also, I would recommend the beer or simple drinks. Anything like margaritas or bloody Mary's tasted awful.

Pros: The location0

Cons: The room was basic , shabby with an awful view of air conditioning units.

Pros: Loved the omelets and quesadillas. The cevicheria is to die for. Great chef.

Cons: The beds are way too hard.

Pros: Most of the staff were very friendly, especially in the restaurants. Not so much at the front desk.

Cons: Building, especially the rooms did not have good air circulation. Our bedding seem to be wet/damp, and it felt not fresh. The property need some TLC. Entrance to the property could be a little more inviting, clean, and just need some fixing. The roof for the whole property needs to be changed, it makes the building so old and not taken care of.

Pros: I have allergies, in some cases, it was easily accommodated. In the evenings there was free entertainment. It was easy to get a taxi or Uber. The resort offers 3 pools a tennis court and room service until 11 pm!