| Pick-up location | Puerto Vallarta |
|---|---|
| Hire locations | 39 |
| Airport locations | 20 |
Pros: Nothing. The Manager of this location which is a Provatly owned franchise is a con man. I am a Platinum Enterprise holder and will literally never rent from this company again!
Cons: The Manager on Tuesday May 14th and 2:00pm/14:00hrs literally tried to charge us double for a rental that was booked and then double checked through my Enterprise Plus Account. My girlfriend was picking up the rental and the gentleman was rude, sexist all all around a liar.
Dont rent from enterprise!!!
Pros: Nothing!
Cons: Service and charged ALOT!
Could Not Have Been Easier
Pros: Renting from Enterprise via Kayak was easy, efficient, and economical. The people in Puerto Vallarta we dealt with were courteous, professional, and helpful
Pros: The service was great... modern car and friendly staff
Cons: The rate for the car rental you showed online was not the same rate i paiid once arrival ... I knew i had to cover some extra charges regarding taxes...but the rental price i saw on the web, was not exactly the rental price at the time ii got the car ... i can tell the the price increased in more than 100%
Pricing scam
Cons: Because certain insurance is mandatory in Mexico, the actual price I was required to pay was three times the price I agreed to when I made my reservation. Required fees are what they are, and I'm happy to pay them and would have signed on for that amount had Enterprise been honest. It's just very frustrating to be lied to on the front end.
Suburban
Pros: This was just the right vehicle for the job. Agents were helpful.
Cons: A bit expensive
Tricky pricinga
Pros: The car was clean and reliable.
Cons: The prices for the car were not accurate. When we arrived we were required to pay an additional fee for insurance of between $23 and $40. This made a substantial difference to the cost of the rental for the week. This requirement should have been made clear ahead of our rental. The insurance fee was a daily fee. They also charged an additional fee for adding drivers.
Transparency should be the platform
Pros: The staff and establishment itself is nice and just doing their job
Cons: Unfortunately, you get a $10 kayak price then get hit with a $47 a day insurance price. If you don't get the insurance then you have to put a $900 deposit. I really feel there should be an upfront price. This is why I use kayak most of the time. If the rental is going to cost $200 then I just want to know that upfront to plan accordingly.
Cheat
Pros: Nothing
Cons: The typical bait and switch. We had a price and we get there they doubled the price on us and when we called him out on it - they said you either take it or you have no rental car at that point we had no option but to take it because we were already there with all our luggage
Avoid the insurance scam at the rental counter
Cons: We were told we had to pay a minimum of $35 per day in bare bones travel insurance and they would also put a hold of $3,000 on our credit card for a week. Original cost was $100 and the total would have gone to $400 for 1 week. We didn't need the car that bad and hadn't pre-paid so we decided to cancel the reservation and took an Uber to our resort in Punta de Anita.
The cars were not available at check in
Pros: We booked our cars thru kayak and to our surprise when we got there to check in they did not have that class of cars avaiavle and gave us a pick up truck with standard transmission and another downgraded car. The check in was very slowZ very unhappy with wverything
Cons: The alowness of thw proceas, unavaipability of the promosed car.
Cons: rental required a mandatory daily insurance of $31.48 which I was not notified of when i made the rental through Kayak. If the insurance is mandatory then it should be shown and included when you make the reservation online.
Could Not Have Been Easier
Pros: Renting from Enterprise via Kayak was easy, efficient, and economical. The people in Puerto Vallarta we dealt with were courteous, professional, and helpful
Suburban
Pros: This was just the right vehicle for the job. Agents were helpful.
Cons: A bit expensive
Pros: Nothing. The Manager of this location which is a Provatly owned franchise is a con man. I am a Platinum Enterprise holder and will literally never rent from this company again!
Cons: The Manager on Tuesday May 14th and 2:00pm/14:00hrs literally tried to charge us double for a rental that was booked and then double checked through my Enterprise Plus Account. My girlfriend was picking up the rental and the gentleman was rude, sexist all all around a liar.
Dont rent from enterprise!!!
Pros: Nothing!
Cons: Service and charged ALOT!
Pros: The service was great... modern car and friendly staff
Cons: The rate for the car rental you showed online was not the same rate i paiid once arrival ... I knew i had to cover some extra charges regarding taxes...but the rental price i saw on the web, was not exactly the rental price at the time ii got the car ... i can tell the the price increased in more than 100%
Pricing scam
Cons: Because certain insurance is mandatory in Mexico, the actual price I was required to pay was three times the price I agreed to when I made my reservation. Required fees are what they are, and I'm happy to pay them and would have signed on for that amount had Enterprise been honest. It's just very frustrating to be lied to on the front end.
Tricky pricinga
Pros: The car was clean and reliable.
Cons: The prices for the car were not accurate. When we arrived we were required to pay an additional fee for insurance of between $23 and $40. This made a substantial difference to the cost of the rental for the week. This requirement should have been made clear ahead of our rental. The insurance fee was a daily fee. They also charged an additional fee for adding drivers.
Cheat
Pros: Nothing
Cons: The typical bait and switch. We had a price and we get there they doubled the price on us and when we called him out on it - they said you either take it or you have no rental car at that point we had no option but to take it because we were already there with all our luggage
Avoid the insurance scam at the rental counter
Cons: We were told we had to pay a minimum of $35 per day in bare bones travel insurance and they would also put a hold of $3,000 on our credit card for a week. Original cost was $100 and the total would have gone to $400 for 1 week. We didn't need the car that bad and hadn't pre-paid so we decided to cancel the reservation and took an Uber to our resort in Punta de Anita.
The cars were not available at check in
Pros: We booked our cars thru kayak and to our surprise when we got there to check in they did not have that class of cars avaiavle and gave us a pick up truck with standard transmission and another downgraded car. The check in was very slowZ very unhappy with wverything
Cons: The alowness of thw proceas, unavaipability of the promosed car.
Cons: rental required a mandatory daily insurance of $31.48 which I was not notified of when i made the rental through Kayak. If the insurance is mandatory then it should be shown and included when you make the reservation online.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Puerto Vallarta are Alamo (8,7, 6509 reviews), Avis (7,6, 2244 reviews), and Budget (7,4, 4196 reviews).
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