Puerto Vallarta car hire

2 locations in Puerto Vallarta

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Avis reviews

Car hire locations

Avis

Locations in Puerto Vallarta

Gustavo Diaz Intl Airport

+52 322 221 0783

Monday	07:00 - 23:30
Tuesday	07:00 - 23:30
Wednesday	07:00 - 23:30
Thursday	07:00 - 23:30
Friday	07:00 - 23:30
Saturday	07:00 - 23:30
Sunday	07:00 - 23:30

Secrets Hotel -David Alfaro Siqueros 164

+52 322 224 4859

Monday	08:00 - 14:00 15:00 - 17:00
Tuesday	08:00 - 14:00 15:00 - 17:00
Wednesday	08:00 - 14:00 15:00 - 17:00
Thursday	08:00 - 14:00 15:00 - 17:00
Friday	08:00 - 14:00 15:00 - 17:00
Saturday	08:00 - 16:00
Sunday	08:00 - 16:00

All Avis reviews

Avis reviews in Puerto Vallarta

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

car was clean

pick up the car

credit card

car available

great car

easy drop

friendly staff

great service

quick and easy

car smelled

airport location

great experience

8,0

Pros: Car was good, achieved its purpose.

Cons: This was my first time renting a car. I am not sure how it usually works, but it would be nice to book your all in price online during the booking process. I booked my car for about $100, got to the Avis in Puerto Vallarta, and was introduced to the insurance options you must buy. Not knowing what was the norm, I was convinced to buy some insurance, leading to an all in purchase of $350... Didn't want to take any chances down there so I did want insurance, but tripling my cost seems excessive.

Reviewed Dec 2019

review from
6,4

Watch out for hidden fees!

Pros: Avis was clean and efficient

Cons: We got a great promotional deal on our Avis rental – we were quoted a price that was only $30 in total for seven days. Of course but we weren't told until we arrived was that there was a mandatory Insurance package that actually cost 300 US! If we tried to opt out, Avis still had to put in an HUGE hold on our credit card. None of this would've been a big problem – if we had been advised in advance.

Reviewed Jan 2018

review from

8,0

Pros: Car was good, achieved its purpose.

Cons: This was my first time renting a car. I am not sure how it usually works, but it would be nice to book your all in price online during the booking process. I booked my car for about $100, got to the Avis in Puerto Vallarta, and was introduced to the insurance options you must buy. Not knowing what was the norm, I was convinced to buy some insurance, leading to an all in purchase of $350... Didn't want to take any chances down there so I did want insurance, but tripling my cost seems excessive.

Reviewed Dec 2019

review from

6,4

Watch out for hidden fees!

Pros: Avis was clean and efficient

Cons: We got a great promotional deal on our Avis rental – we were quoted a price that was only $30 in total for seven days. Of course but we weren't told until we arrived was that there was a mandatory Insurance package that actually cost 300 US! If we tried to opt out, Avis still had to put in an HUGE hold on our credit card. None of this would've been a big problem – if we had been advised in advance.

Reviewed Jan 2018

review from

Rated no. 2

Enterprise

5,9 Okay (35 reviews)

2 locations in Puerto Vallarta

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in Puerto Vallarta

Carr. Costera A Barra De

+52 322 226 5000

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Carretera A Tepic Km 7.5

+52 322 221 1226

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Enterprise reviews

Enterprise reviews in Puerto Vallarta

Recent reviews

All reviews
Positive
Neutral
Negative

10,0

Pros: Very helpful and friendly. Car was ready to go when we got there, we quickly talked through insurance options (which I'd researched before I got there) and we were out the door within 10-15 minutes or so.

Reviewed Jan 2020

review from
2,8

Pros: Nothing. The Manager of this location which is a Provatly owned franchise is a con man. I am a Platinum Enterprise holder and will literally never rent from this company again!

Cons: The Manager on Tuesday May 14th and 2:00pm/14:00hrs literally tried to charge us double for a rental that was booked and then double checked through my Enterprise Plus Account. My girlfriend was picking up the rental and the gentleman was rude, sexist all all around a liar.

Reviewed May 2019

review from
2,0

Dont rent from enterprise!!!

Pros: Nothing!

Cons: Service and charged ALOT!

Reviewed Jun 2018

review from
10,0

Could Not Have Been Easier

Pros: Renting from Enterprise via Kayak was easy, efficient, and economical. The people in Puerto Vallarta we dealt with were courteous, professional, and helpful

Reviewed May 2018

review from
6,0

Pros: The service was great... modern car and friendly staff

Cons: The rate for the car rental you showed online was not the same rate i paiid once arrival ... I knew i had to cover some extra charges regarding taxes...but the rental price i saw on the web, was not exactly the rental price at the time ii got the car ... i can tell the the price increased in more than 100%

Reviewed May 2018

review from
4,4

Pricing scam

Cons: Because certain insurance is mandatory in Mexico, the actual price I was required to pay was three times the price I agreed to when I made my reservation. Required fees are what they are, and I'm happy to pay them and would have signed on for that amount had Enterprise been honest. It's just very frustrating to be lied to on the front end.

Reviewed May 2018

review from
9,6

Suburban

Pros: This was just the right vehicle for the job. Agents were helpful.

Cons: A bit expensive

Reviewed Apr 2018

review from
4,0

Tricky pricinga

Pros: The car was clean and reliable.

Cons: The prices for the car were not accurate. When we arrived we were required to pay an additional fee for insurance of between $23 and $40. This made a substantial difference to the cost of the rental for the week. This requirement should have been made clear ahead of our rental. The insurance fee was a daily fee. They also charged an additional fee for adding drivers.

Reviewed Apr 2018

review from
7,2

Transparency should be the platform

Pros: The staff and establishment itself is nice and just doing their job

Cons: Unfortunately, you get a $10 kayak price then get hit with a $47 a day insurance price. If you don't get the insurance then you have to put a $900 deposit. I really feel there should be an upfront price. This is why I use kayak most of the time. If the rental is going to cost $200 then I just want to know that upfront to plan accordingly.

Reviewed Mar 2018

review from
2,0

Cheat

Pros: Nothing

Cons: The typical bait and switch. We had a price and we get there they doubled the price on us and when we called him out on it - they said you either take it or you have no rental car at that point we had no option but to take it because we were already there with all our luggage

Reviewed Jan 2018

review from
2,0

Avoid the insurance scam at the rental counter

Cons: We were told we had to pay a minimum of $35 per day in bare bones travel insurance and they would also put a hold of $3,000 on our credit card for a week. Original cost was $100 and the total would have gone to $400 for 1 week. We didn't need the car that bad and hadn't pre-paid so we decided to cancel the reservation and took an Uber to our resort in Punta de Anita.

Reviewed Jan 2018

review from
4,0

The cars were not available at check in

Pros: We booked our cars thru kayak and to our surprise when we got there to check in they did not have that class of cars avaiavle and gave us a pick up truck with standard transmission and another downgraded car. The check in was very slowZ very unhappy with wverything

Cons: The alowness of thw proceas, unavaipability of the promosed car.

Reviewed Dec 2017

review from

10,0

Pros: Very helpful and friendly. Car was ready to go when we got there, we quickly talked through insurance options (which I'd researched before I got there) and we were out the door within 10-15 minutes or so.

Reviewed Jan 2020

review from
10,0

Could Not Have Been Easier

Pros: Renting from Enterprise via Kayak was easy, efficient, and economical. The people in Puerto Vallarta we dealt with were courteous, professional, and helpful

Reviewed May 2018

review from
9,6

Suburban

Pros: This was just the right vehicle for the job. Agents were helpful.

Cons: A bit expensive

Reviewed Apr 2018

review from

7,2

Transparency should be the platform

Pros: The staff and establishment itself is nice and just doing their job

Cons: Unfortunately, you get a $10 kayak price then get hit with a $47 a day insurance price. If you don't get the insurance then you have to put a $900 deposit. I really feel there should be an upfront price. This is why I use kayak most of the time. If the rental is going to cost $200 then I just want to know that upfront to plan accordingly.

Reviewed Mar 2018

review from

2,8

Pros: Nothing. The Manager of this location which is a Provatly owned franchise is a con man. I am a Platinum Enterprise holder and will literally never rent from this company again!

Cons: The Manager on Tuesday May 14th and 2:00pm/14:00hrs literally tried to charge us double for a rental that was booked and then double checked through my Enterprise Plus Account. My girlfriend was picking up the rental and the gentleman was rude, sexist all all around a liar.

Reviewed May 2019

review from
2,0

Dont rent from enterprise!!!

Pros: Nothing!

Cons: Service and charged ALOT!

Reviewed Jun 2018

review from
6,0

Pros: The service was great... modern car and friendly staff

Cons: The rate for the car rental you showed online was not the same rate i paiid once arrival ... I knew i had to cover some extra charges regarding taxes...but the rental price i saw on the web, was not exactly the rental price at the time ii got the car ... i can tell the the price increased in more than 100%

Reviewed May 2018

review from
4,4

Pricing scam

Cons: Because certain insurance is mandatory in Mexico, the actual price I was required to pay was three times the price I agreed to when I made my reservation. Required fees are what they are, and I'm happy to pay them and would have signed on for that amount had Enterprise been honest. It's just very frustrating to be lied to on the front end.

Reviewed May 2018

review from
4,0

Tricky pricinga

Pros: The car was clean and reliable.

Cons: The prices for the car were not accurate. When we arrived we were required to pay an additional fee for insurance of between $23 and $40. This made a substantial difference to the cost of the rental for the week. This requirement should have been made clear ahead of our rental. The insurance fee was a daily fee. They also charged an additional fee for adding drivers.

Reviewed Apr 2018

review from
2,0

Cheat

Pros: Nothing

Cons: The typical bait and switch. We had a price and we get there they doubled the price on us and when we called him out on it - they said you either take it or you have no rental car at that point we had no option but to take it because we were already there with all our luggage

Reviewed Jan 2018

review from
2,0

Avoid the insurance scam at the rental counter

Cons: We were told we had to pay a minimum of $35 per day in bare bones travel insurance and they would also put a hold of $3,000 on our credit card for a week. Original cost was $100 and the total would have gone to $400 for 1 week. We didn't need the car that bad and hadn't pre-paid so we decided to cancel the reservation and took an Uber to our resort in Punta de Anita.

Reviewed Jan 2018

review from
4,0

The cars were not available at check in

Pros: We booked our cars thru kayak and to our surprise when we got there to check in they did not have that class of cars avaiavle and gave us a pick up truck with standard transmission and another downgraded car. The check in was very slowZ very unhappy with wverything

Cons: The alowness of thw proceas, unavaipability of the promosed car.

Reviewed Dec 2017

review from

Rated no. 3

Alamo

4,5 Okay (35 reviews)

2 locations in Puerto Vallarta

╳

Alamo reviews

Car hire locations

Alamo

Locations in Puerto Vallarta

Blvd Francisco Medina

+52 322 221 3030

Monday	07:30 - 22:00
Tuesday	07:30 - 22:00
Wednesday	07:30 - 22:00
Thursday	07:30 - 22:00
Friday	07:30 - 22:00
Saturday	07:30 - 22:00
Sunday	07:30 - 22:00

Intl And National Arrivals

+52 322 221 1228

Monday	07:30 - 23:59
Tuesday	07:30 - 23:59
Wednesday	07:30 - 23:59
Thursday	07:30 - 23:59
Friday	07:30 - 23:59
Saturday	07:30 - 23:59
Sunday	07:30 - 23:59

Overall

4.1
Cleanliness

5.0
Comfort

4.9
Pick-up/Drop-off

4.2
Value for money

3.8

Recent reviews

2,8 Mediocre

Oct 31 2019

Pros: Nothing to like

Cons: This is basically a bait and switch operation. They quote a small price for car rental and then when you get there, let you know that the "mandatory" insurance is where they make their money. The insurance costs more than a normal car rental by itself for most place I rent cars. Deceptive business practices should not be rewarded. Do not recommend.

2,0 Mediocre

Jul 11 2017

Cons: I didn't rent the car the price you showed was so low it was unbelievable when I got there they wanted to charge me something like $50 per day for insurance so the price went from something like $8 a week fro two weeks to over $1000 for two weeks it is a total rip OFF

4,0 Okay

Jun 3 2018

Had flat tire. Replacement car took 1.5 hours of beach time.

Cons: When first car picked up it was full of gas. When second car return they tried to charge me more for gas

5,6 Okay

Dec 27 2018

Booked at 10 a day and ended up 120 a day after all the mandatory ins

Pros: Car was in great condition

Cons: The check in process has you by the balls once your there in Mexico.

5,2 Okay

Dec 27 2019

Pros: They were fine, terse at best.

Cons: Pick up was really slow. Many employees, little help. At Drop off we were charged an arbitrary amount (no chart or list of prices) for a windshield crack that we didn't catch@ pick up. Also overheard other customers having big issues w/reserved rental cars even being available.

2,0 Mediocre

Jan 5 2020

Cons: Worst customer service ever. Did didn’t have our reservation. The rep was useless and said she couldn’t help. Manager was slightly better but didn’t help either. We left without our car. Please pick just about any other car agency.

2,0 Mediocre

Jan 5 2020

Pros: The experience was a nightmare! The $600 for a week turned into $1100 since there a HUGE tax in Mexico and they add on whatever they feel like. It was incredibly cheaper to just take taxis for 10 days.

Cons: Car renting in Mexico is the absolute meaning of hidden fees.. don’t do it! Taxis even for 8 people for 10 days is cheaper

10,0 Excellent

Jun 9 2017

Great Car, Great Rental

Pros: The car, the return process, the people. The pickup process was a little long, but acceptable.

Cons: Mexican Liability Insurance is required. I tried to find out the price before I went down and was unable to find out how much is it. I usually pay $15 per day and was charged approximately $20 per day I don't mind having to pay for the required insurance. I am annoyed that I cannot use that information in deciding from which company I will rent. This is true for every company.

4,8 Okay

Apr 12 2019

Cons: The car i reserved was not available, they had to sub a lower model. I had paperwork from my credit card company, that I had insurance, still made me pay for "mandatory" insurance.

2,0 Mediocre

Jul 26 2016

Beware

Cons: We booked the rental through Kayak before traveling to Puerto Vallarta. We were picked up at the airport and driven to the office even though we had paid extra to pick up the car at the airport. In the office they asked for my driver's license and credit card. Then I was informed that the rate I was given was the "standard" rate and that I had to purchase insurance and have a security deposit of almost $1,000 charged to my credit card. None of this was disclosed on the website. My credit card provides for rental car insurance worldwide along with my car insurance from Geico. Do not fall for the insurance scam. Whatever the rate you are quoted they will try to up sell you. And THEY BLAMED THE CONFUSION ON BOOKING THROUGH KAYAK rather than the Alamo website.

Rated no. 4

Hertz

4,8 Okay (3 reviews)

3 locations in Puerto Vallarta

╳

Hertz reviews

Car hire locations

Hertz

Locations in Puerto Vallarta

Fco Medina Ascencio #3987

+52 999 911 8040

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Paseo De Los Cocoteros 85 Sur

0180 0709 5000

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Paseo De Los Cocoteros

0180 0709 5000

Monday	08:00 - 20:00
Tuesday	08:00 - 20:00
Wednesday	08:00 - 20:00
Thursday	08:00 - 20:00
Friday	08:00 - 20:00
Saturday	08:00 - 20:00
Sunday	08:00 - 20:00

Overall

4.0
Cleanliness

4.0
Comfort

6.7
Pick-up/Drop-off

3.3
Value for money

6.0

Recent reviews

5,6 Okay

May 2 2017

Pros: Price was great

Cons: The pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.

6,8 Good

Sep 9 2019

Pros: The drop of was easy

2,0 Mediocre

Jan 4 2020

Cons: They didn’t have any cars available when I arrived. I had to go to another car rental place to get a car.

Rated no. 5

Firefly

4,8 Okay (1 review)

1 location in Puerto Vallarta

╳

Firefly reviews

Car hire locations

Firefly

Locations in Puerto Vallarta

Paseo De Las Rosas 27

0180 0709 5010

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Overall

2.0
Cleanliness

10.0
Comfort

6.0
Pick-up/Drop-off

4.0
Value for money

2.0

Recent reviews

4,8 Okay

Dec 28 2018

Rip off beware

Pros: I’ve rented in Mexico for years. Worst exp yet. Make sure you use gecko instead. Upfront n clear about cost n Insurance. Went for 350 for the whole rental to 1000.

Cons: Poor service n bait n switch. They were going to lot abold on my card of the whole value of the vehicle if I used the insurance of my credit card....22k usd.

Rated no. 6

Dollar

4,7 Okay (3 reviews)

2 locations in Puerto Vallarta

╳

Dollar reviews

Car hire locations

Dollar

Locations in Puerto Vallarta

Blvd Francisco Medina Ascencio

+52 322 226 1400

Monday	08:30 - 16:30
Tuesday	08:30 - 16:30
Wednesday	08:30 - 16:30
Thursday	08:30 - 16:30
Friday	08:30 - 16:30
Saturday	08:30 - 16:30
Sunday	08:30 - 16:30

Carr Tepic Km 7.5

180 0365 1111

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

3.3
Cleanliness

6.0
Comfort

6.0
Pick-up/Drop-off

5.3
Value for money

2.7

Recent reviews

6,4 Good

Nov 12 2016

Scam

Pros: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.

Cons: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.

4,0 Okay

Dec 17 2018

Insurance scam?

Pros: Newer model van

Cons: Fee did not include “mandatory” liability insurance. Was not explained prior to booking. More than doubled the anticipated cost of rental vehicle

3,6 Mediocre

Feb 25 2019

Pros: Our van was not ready for the day requested, so the staff lent us their shuttle van so we were not stranded, or incite extra costs for taxis. This was appreciated, particularly given the price deception.

Cons: The price advertised was dramatically less than what was actuality. While this was a red flag, it remains categorically price deceptive. Beyond this, we were expected to participate in a timeshare presentation.

Rated no. 7

National

4,7 Okay (3 reviews)

3 locations in Puerto Vallarta

╳

National reviews

Car hire locations

National

Locations in Puerto Vallarta

Carr. Costera A Barra De

+52 322 226 5000

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Carretera Tepic Km 7.5

+52 322 221 1226

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Marriott Hotel

+52 322 226 0069

Monday	08:30 - 17:30
Tuesday	08:30 - 17:30
Wednesday	08:30 - 17:30
Thursday	08:30 - 17:30
Friday	08:30 - 17:30
Saturday	08:30 - 17:30
Sunday	08:30 - 17:30

Overall

4.7
Cleanliness

4.7
Comfort

4.7
Pick-up/Drop-off

4.7
Value for money

4.7

Recent reviews

4,0 Okay

Jan 23 2017

Insurance

Pros: Na

Cons: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us

8,0 Excellent

Feb 14 2017

Pros: The personnel were very friendly

Cons: It is a little pricy

2,0 Mediocre

Mar 16 2017

insurance scam

Pros: didn't rent car

Cons: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving

Rated no. 8

Europcar

4,2 Okay (13 reviews)

1 location in Puerto Vallarta

╳

Europcar reviews

Car hire locations

Europcar

Locations in Puerto Vallarta

Carretera Vallarta-tepic Km 7.5

+52 322 209 0921

Overall

3.6
Cleanliness

4.3
Comfort

4.0
Pick-up/Drop-off

4.3
Value for money

4.0

Recent reviews

2,0 Mediocre

Dec 31 2016

Unapologetic bait and switch

Pros: I liked leaving

Cons: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.

7,2 Good

Apr 16 2017

very well run office, lousy price clarity

Pros: The people were nice an helpful and it all went quickly.

Cons: The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.

2,0 Mediocre

Jun 23 2017

Really bad experience

Pros: Nothing to like

Cons: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.

2,0 Mediocre

Jun 26 2017

They did not have the car

Cons: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.

2,0 Mediocre

Nov 15 2017

Don’t rent from europcar

Pros: Nothing

Cons: They had no car got us when we arrived. Said they gave it away when we arrived an hour late.

2,0 Mediocre

Jan 5 2018

Reservation was not respected, was told it was not guaranteed

Cons: Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.

2,4 Mediocre

Apr 30 2018

Pros: Not much

Cons: Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.

2,0 Mediocre

Aug 8 2018

Cons: was forced to buy additional insurance

9,6 Excellent

Feb 19 2019

Pros: Absolutely

Cons: To be more clear with explanations of the total fare

8,0 Excellent

May 15 2019

Pros: Onsite staff very friendly.

Cons: Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.

Rated no. 9

Payless

4,1 Okay (14 reviews)

2 locations in Puerto Vallarta

╳

Payless reviews

Car hire locations

Payless

Locations in Puerto Vallarta

Calle Av. Francisco Medina Asc

+52 322 221 0263

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Francisco Medina Ascencio 141

+52 333 688 6609

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Overall

3.9
Cleanliness

4.9
Comfort

4.9
Pick-up/Drop-off

3.5
Value for money

3.7

Recent reviews

2,0 Mediocre

Jan 5 2016

Horrible

Cons: there was no car for me.

2,0 Mediocre

Apr 27 2017

Fees not disclosed at time of booking

Cons: We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.

2,0 Mediocre

Dec 31 2015

Close to fraud

Pros: Zero

Cons: There was no car available even though our name was confirmed and on their printout list. We then needed to search and find another car from Thrifty for $500 more for the week (twice as much). We were told by others that "Payless never has minivans" . We feel we should have the difference refunded. Otherwise, what's the point of making the reservation in the first place?

2,0 Mediocre

Jan 5 2016

Terrible experience

Pros: Nothing, they are awful!

Cons: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.

8,0 Excellent

Dec 11 2016

Off Airport Car Rental

Pros: Customer Service

Cons: Hidden fees. They should be more direct.

4,0 Okay

Jan 16 2017

Pros: Battery died rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.

Cons: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.

2,0 Mediocre

Jan 24 2017

Cons: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!

8,4 Excellent

Jan 26 2017

Beware of the "mandatory" incs...

Pros: The helpful friendly staff. The car was like new, and performed flawlessly.

Cons: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..

10,0 Excellent

Feb 8 2017

Excellent service

Pros: We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.

2,0 Mediocre

Mar 21 2017

Process was a total scam the amount required for t

Cons: You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.

Rated no. 10

Ace

3,4 Mediocre (15 reviews)

1 location in Puerto Vallarta

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Ace reviews

Car hire locations

Ace

Locations in Puerto Vallarta

Carretera a Tepic Km 7.5

+52 334 170 8243

Monday	06:00 - 23:30
Tuesday	06:00 - 23:30
Wednesday	06:00 - 23:30
Thursday	06:00 - 23:30
Friday	06:00 - 23:30
Saturday	06:00 - 23:30
Sunday	06:00 - 23:30

Overall

3.1
Cleanliness

4.0
Comfort

3.5
Pick-up/Drop-off

3.7
Value for money

2.8

Recent reviews

2,0 Mediocre

Jul 19 2016

Cons: I did not rent the vehicle they wanted to charge me twice the amount

6,0 Good

Oct 10 2016

waych out for insurance

Pros: easy location to airport

Cons: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week

2,0 Mediocre

Jan 5 2017

Scam Alert!

Pros: Nothing

Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!

2,0 Mediocre

Apr 12 2017

Bait and Switch!!!

Pros: Original pricing of $230 per week

Cons: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.

4,4 Okay

May 15 2017

Pros: The service was good

Cons: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars

2,0 Mediocre

Nov 30 2017

Insurance was over $500/week

Pros: Nothing

Cons: We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.

7,2 Good

Dec 26 2017

Easy to use, insurance was a surprise

Pros: Easy to use, close to the airport, very friendly staff

Cons: Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.

4,4 Okay

Dec 29 2017

In this case ACE is the lowest car(d)

Pros: I got a car

Cons: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.

4,4 Okay

Jan 1 2018

Beware serious swindling!

Cons: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.

2,0 Mediocre

Jan 3 2018

Didn’t get car we booked

Pros: Nada

Cons: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.

Rated no. 11

Budget

3,4 Mediocre (8 reviews)

2 locations in Puerto Vallarta

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Budget reviews

Car hire locations

Budget

Locations in Puerto Vallarta

Francisco Medina Ascencio 141

+52 322 221 1210

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Km 7.5 Carretera Tepic

+52 322 221 1210

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Overall

4.2
Cleanliness

5.0
Comfort

4.6
Pick-up/Drop-off

3.2
Value for money

3.2

Recent reviews

3,2 Mediocre

Mar 13 2017

Rip off

Cons: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there

4,0 Okay

Dec 29 2016

No reason to use budget

Pros: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.

Cons: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.

4,4 Okay

Jan 2 2017

Misleading price

Pros: The car itself was just fine.

Cons: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.

2,0 Mediocre

Jan 7 2017

Horrible customer service and rates changed

Pros: The car was clean

Cons: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!

2,0 Mediocre

Jan 9 2017

NEVER Rent from Budget Puerto Vallarta - RIP OFF A

Pros: Car was clean

Cons: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta.... 2. They refuse to rent you the car, unless you take the minimum insurance 3. They hold your CC hostage for many thousands of dollars, unless you take their insurance. 4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!

2,0 Mediocre

Jan 12 2017

Rented the car for 5.00 per day

Pros: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.

7,6 Good

Apr 19 2017

The insurance cost more than the rental!

Pros: The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.

Cons: The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.

2,0 Mediocre

Jan 2 2018

Unreliable

Pros: Nothingh

Cons: My flight was delayed and the agents canceled my car rental reservation after 2 hours. They did not after options and were not at all helpful. Worse car rental company in florianopolis.

Rated no. 12

Thrifty

3,3 Mediocre (3 reviews)

3 locations in Puerto Vallarta

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Thrifty reviews

Car hire locations

Thrifty

Locations in Puerto Vallarta

Ave. Francisco Medina Ascencio

+52 322 221 2984

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Carr Tepic Km 7.5

180 0021 2277

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Carretera Barra De Navidad

+52 322 221 5761

Monday	08:30 - 14:30 15:30 - 17:00
Tuesday	08:30 - 14:30 15:30 - 17:00
Wednesday	08:30 - 14:30 15:30 - 17:00
Thursday	08:30 - 14:30 15:30 - 17:00
Friday	08:30 - 14:30 15:30 - 17:00
Saturday	08:30 - 14:30 15:30 - 17:00
Sunday	08:30 - 14:30 15:30 - 17:00

Overall

3.3
Cleanliness

4.0
Comfort

3.3
Pick-up/Drop-off

4.0
Value for money

2.0

Recent reviews

2,0 Mediocre

Dec 25 2016

Nasty experience

Pros: Not much

Cons: Poor and slow pickup and transfer. The office is a mess in a hard to get to location Staff is rude and nasty. When I booked no one informed me of mandetory insurance that is 50% of the rental fee. Nice surprise that both the booking agent price line and thrifty left out or was hidden

6,0 Good

Jan 1 2017

Thrifty Car Rental Puerto Vallarta

Pros: Nice staff, I ended up with a good car.

Cons: The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).

2,0 Mediocre

Jan 30 2017

The rental prices are insane due to the insurance

Pros: I did not rent a car it was so costly for insurance

Rated no. 13

Economy Rent a Car

3,1 Mediocre (3 reviews)

1 location in Puerto Vallarta

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Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations in Puerto Vallarta

Francisco M. Asencio 3987-10

+52 322 221 2413

Overall

2.7
Cleanliness

6.0
Comfort

2.7
Pick-up/Drop-off

2.0
Value for money

2.0

Recent reviews

4,0 Okay

Jan 7 2017

expensive insurance

Pros: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.

3,2 Mediocre

Nov 29 2018

Cons: Wasn’t the car I wanted, attendent wasn’t there when I go there or took it back (sign on the door), charged $20 mandatory insurance (which covered hardly anything) daily which was twice as much as the rental, never again

2,0 Mediocre

Jul 27 2019

Pros: The goodwill of the service personal at the pick up site, they did their best in spite of the poor infrastructure and maintenance of the cars.

Cons: 1) Bettter cars: cars without broken windshields; cars with good maintenance. The air-conditioner had a terrible smell. On day five, the cooling system stopped working along with the AC; other alarms went off. The substituted car missed the fuel-cap. 2) Get the customer the car we paid for.

Sixt

4 locations in Puerto Vallarta

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Car hire locations

Sixt

Locations in Puerto Vallarta

Av Paseo Cocoteros Lt 28

+52 322 226 7503

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Av Paseo De La Marina Nte. 585

+52 322 226 9500

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Blvd Fr. Medina Ascencio 7930

+52 322 209 0685

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

Pelicanos 311

+52 322 209 0685

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

keddy by Europcar

2 locations in Puerto Vallarta

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Car hire locations

keddy by Europcar

Locations in Puerto Vallarta

54 B, Calle Pelicanos

Carretera Vallarta-Tepic Km 7.5- Col.Villa Flores

Sunnycars

2 locations in Puerto Vallarta

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Car hire locations

Sunnycars

Locations in Puerto Vallarta

Carretera a Tepic No 4690

Gustavo Diaz Ordaz Inernational Airport

City Car Rental

1 location in Puerto Vallarta

╳

Car hire locations

City Car Rental

Locations in Puerto Vallarta

Av. Francisco Medina Ascencio 8060

+52 322 308 0085

MEXRENTACAR

1 location in Puerto Vallarta

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Car hire locations

MEXRENTACAR

Locations in Puerto Vallarta

Aeropuerto Intl. Lic. Gustavo Díaz Ordáz

+52 334 170 8243

Rhodium

1 location in Puerto Vallarta

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Car hire locations

Rhodium

Locations in Puerto Vallarta

Licenciado Gustavo Díaz Ordaz International Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

Routes Car & Truck Rentals

1 location in Puerto Vallarta

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Car hire locations

Routes Car & Truck Rentals

Locations in Puerto Vallarta

Blvrd Francisco Medina Ascencio 3987

U-Save

1 location in Puerto Vallarta