4.8 OkayOct 26 2019
Pros: The staff at pickup was good and the vehicle overall was satisfactory.Cons: We were charged to replace a flat tire and were charged for an upgrade even though we didn't ask for one and got the vehicle type that we requested.
2.0 MediocreSep 13 2019
Cons: employees there try to rip you off any way they can via trying to upsell you insurance and other vehicles. they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!
5.6 OkayApr 9 2018
Unforeseen fees more than doubled the costPros: Ease of booking via priceline and the seemingly good priceCons: Once at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).
2.0 MediocreNov 28 2017
Worst Rental Car Experience To DatePros: If you want to pay more.....Payless!Cons: Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.
2.0 MediocreApr 27 2017
Fees not disclosed at time of bookingCons: We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
2.0 MediocreMar 21 2017
Process was a total scam the amount required for tCons: You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
10.0 ExcellentFeb 8 2017
Excellent servicePros: We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.
8.4 ExcellentJan 26 2017
Beware of the "mandatory" incs...Pros: The helpful friendly staff. The car was like new, and performed flawlessly.Cons: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
2.0 MediocreJan 24 2017
Cons: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
4.0 OkayJan 16 2017
Pros: Battery died rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.Cons: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.