Book Europcar hire cars in Puerto Vallarta

Puerto Vallarta, JA, Mexico
Sep 29 — Oct 6
Puerto Vallarta, JA, Mexico
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

""good location,r, no queue.""(in 257 reviews)
""Excellentf, support and service.""(in 101 reviews)
" was reliable Great on gas."(in 251 reviews)

Cons

" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)

Reviews for Europcar in Puerto Vallarta

Overall rating3.9 MediocreBased on 17 reviews
Cleanliness
4.3
Comfort
4.1
Overall
3.4
Pick-up/Drop-off
4.0
Value for money
3.6

Recent reviews

Traveller rating
3
0
2
2
0
Find reviews that mention:
8.8
Pros:Staff was very friendly and helpful.Reviewed Mar 28 2020
review fromkayak
2.0
Cons:I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.Reviewed Mar 22 2021
review fromkayak
4.0
Pros:Product is similar to other car rentals.Cons:It’s a scam. There was no disclosure that there’s a mandatory insurance beyond the personal liability required to rent the car. And the mandatory insurance doubles the price of the car. None of this is stated on initial booking.Reviewed Jun 12 2021
review fromkayak
2.0
They did not have the carCons:They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.Reviewed Jun 26 2017
review fromkayak
2.4
Pros:Not muchCons:Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.Reviewed Apr 30 2018
review fromkayak
2.0
Really bad experiencePros:Nothing to likeCons:Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.Reviewed Jun 23 2017
review fromkayak
2.0
Unapologetic bait and switchPros:I liked leavingCons:We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.Reviewed Dec 31 2016
review fromkayak
4.4
Cons:The car I reserved wasn't available, they provided a lower category FOR THE SAME PRICE !!! Promised to change the car, which they didn't do in 6 days!!! It is important to know that EUROPCAR doesn't accept to deny additional insurance unless you have a written letter from your insurance company or credit card !! They charge 20usd per day.Reviewed Dec 29 2016
review fromkayak
9.6
Pros:AbsolutelyCons:To be more clear with explanations of the total fareReviewed Feb 19 2019
review fromkayak
8.0
Pros:Onsite staff very friendly.Cons:Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.Reviewed May 15 2019
review fromkayak
2.0
Reservation was not respected, was told it was not guaranteedCons:Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.Reviewed Jan 5 2018
review fromkayak
7.2
very well run office, lousy price clarityPros:The people were nice an helpful and it all went quickly.Cons:The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.Reviewed Apr 16 2017
review fromkayak

Where can I find Europcar hire cars in Puerto Vallarta?

Carretera Vallarta-tepic Km 7.5, Europcar car hires

Address

Carretera Vallarta-tepic Km 7.5

Phone

+52 322 209 0921

Good to know

Most popular location

Carretera Vallarta-tepic Km 7.5

Most popular car type

Economy

Top tips for hiring a car from Europcar in Puerto Vallarta

  • Economy car hires from Europcar in Puerto Vallarta are around 54% cheaper than other car types, on average

FAQs about hiring a car from Europcar in Puerto Vallarta

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Europcar in Puerto Vallarta.

  • Europcar has 1 car hire location in Puerto Vallarta. Take a look at our Europcar hire location map to find the best car hires near you.

  • Yes

  • Yes