Book Ace hire cars in Puerto Vallarta

Puerto Vallarta, JA, Mexico
Sep 26 — Oct 3
Puerto Vallarta, JA, Mexico
Sun 26/9
Noon
Sun 3/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Puerto Vallarta

Overall rating3.8 MediocreBased on 24 reviews
Cleanliness
4.4
Comfort
3.9
Overall
3.5
Pick-up/Drop-off
3.9
Value for money
3.1

Recent reviews

Traveller rating
0
2
2
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Find reviews that mention:
2.0
Cons:The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.Reviewed Feb 8 2021
review fromkayak
4.0
Pros:The car was comfortableCons:The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.Reviewed Feb 21 2021
review fromkayak
2.0
Scam Alert!Pros:NothingCons:The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!Reviewed Jan 5 2017
review fromkayak
4.0
Pros:Nothing. Waited for hours , the car I had picked online was not what I got. I ended up with a smaller car, luggage did not fit in trunk. Drop off was quick but they charged my card more than even what was told to mdCons:Had the car I selected online. The price would have been what was quoted , and that the car would have been ready when I got there.Reviewed Jun 3 2021
review fromkayak
4.4
In this case ACE is the lowest car(d)Pros:I got a carCons:Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.Reviewed Dec 29 2017
review fromkayak
6.8
Pros:Staff at MexRentals was very nice and helpful.Cons:Need to know that Ace no longer has an office in Puerto Vallarta and MexRentals has taken over servicing their customers. To get you car you need to catch the MexRental van which is not at all obvious. Had to call them twice to get picked up.Reviewed Mar 7 2019
review fromkayak
6.4
Cons:They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the USReviewed Dec 31 2019
review fromkayak
7.6
Good car at a Good PricePros:they were accomidatingCons:thought it was expensive especially in light that it's not what we requested. But worked out okReviewed Jan 7 2016
review fromkayak
7.2
Easy to use, insurance was a surprisePros:Easy to use, close to the airport, very friendly staffCons:Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.Reviewed Dec 26 2017
review fromkayak
4.4
Beware serious swindling!Cons:You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.Reviewed Jan 1 2018
review fromkayak
2.0
Cons:I did not rent the vehicle they wanted to charge me twice the amountReviewed Jul 19 2016
review fromkayak
2.4
No cars available when we arrived, even though we had reservationPros:They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experienceCons:The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregardReviewed Jan 5 2018
review fromkayak

Where can I find Ace hire cars in Puerto Vallarta?

Carretera a Tepic Km 7.5, Ace car hires

Address

Carretera a Tepic Km 7.5

Hours

Monday06:00 - 23:30
Tuesday06:00 - 23:30
Wednesday06:00 - 23:30
Thursday06:00 - 23:30
Friday06:00 - 23:30
Saturday06:00 - 23:30
Sunday06:00 - 23:30

Phone

+52 33 4170 8243

Good to know

Most popular location

Carretera a Tepic Km 7.5

Most popular car type

Economy

Top tips for hiring a car from Ace in Puerto Vallarta

  • Economy car hires from Ace in Puerto Vallarta are around 55% cheaper than other car types, on average

FAQs about hiring a car from Ace in Puerto Vallarta

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Puerto Vallarta.

  • Ace has 1 car hire location in Puerto Vallarta. Take a look at our Ace hire location map to find the best car hires near you.

  • Yes

  • Yes