Hard Rock Hotel Riviera Maya

4 stars
Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo, Mexico
Puerto Aventuras, Mexico
8,0
Very good
based on 395 reviews
395 reviews
Fri 26/12
-
Sat 27/12
1 room, 2 guests
Deals from
R5 564
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
R5 564
Standard Room
R5 931
King room
R6 960
62 more Hard Rock Hotel Riviera Maya deals
62 more Hard Rock Hotel Riviera Maya deals
Photos of Hard Rock Hotel Riviera Maya
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults. general
8,0
Very good rating
Based on 395 verified guest reviews

Latest deals for Hard Rock Hotel Riviera Maya

Fri 26/12
Sat 27/12
Deluxe room
bed type unknown
R5 564
nightly with fees
bed type unknown
R5 884
nightly with fees
1 king bed
R6 069
nightly with fees
King room
1 king bed
R6 960
nightly with fees
bed type unknown
R7 070
nightly with fees
bed type unknown
R7 344
nightly with fees
Double room
bed type unknown
R7 908
nightly with fees
bed type unknown
R9 057
nightly with fees
2 double beds
R9 802
nightly with fees
Luxury Room
bed type unknown
R7 611
nightly with fees
bed type unknown
R8 349
nightly with fees
Standard Room
bed type unknown
R5 931
nightly with fees
bed type unknown
R6 473
nightly with fees
bed type unknown
R7 087
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hard Rock Hotel Riviera Maya

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Canoeing
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Water park
  • Pool table
  • Night club
  • Basketball court

Basics

  • Internet
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

General

  • Window
  • Family rooms
  • Garden view
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna

Accessibility and suitability

  • Entire unit located on ground floor
  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Lift
  • Accessible parking
  • Allergy-free room

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Spa bath
  • Toilet
  • Toilet paper

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Snack bar
  • Dining table

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Shared lounge/TV area
  • TV
  • Smartphone dock

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • First-aid kit
  • Carbon monoxide detector
  • Safe

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids' club

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis
  • Gym

Kitchen

  • Kitchenette
  • Coffee machine
  • Dining area

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Workspace

  • Laptop safe

Reviews of Hard Rock Hotel Riviera Maya

8,0
Very good
395 verified ratings
Wonderful
183
Very good
53
Good
43
Okay
28
Fair
32
Mediocre
20
Poor
36

Summary of reviews

Guests say
Guests appreciated the beach, pool, and family-friendly atmosphere, but many expressed dissatisfaction with the service, cleanliness, and food quality. Some rooms had issues with odors and maintenance, while others enjoyed the spacious accommodations and entertainment options available for families.
AI-generated from customer reviews
Atmosphere9 out of 10
Room Size8.5 out of 10
Amenities8 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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All reviews

9.7
Wonderful
Anonymous, Aug 2018
Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10
Wonderful
Anonymous, Mar 2018
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1
Wonderful
Naresh, Dec 2017
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
10
Wonderful
Miki, Aug 2017
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
10
Wonderful
Anonymous, Jun 2017
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
10
Wonderful
Anonymous, Jan 2017
Pros (+) The grounds were very nice. The staff was fabulous!

Location

Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo

What's nearby

  • Oasis Beach1.2 km
  • Dolphinaris Park Riviera Maya1.3 km
  • Dolphin Discovery1.4 km
  • Puerto Aventuras Golf Club1.4 km
  • Puerto Aventuras Marina1.5 km
  • CEDAM Museum1.5 km
  • Omni Beach1.6 km
  • Kantun Chi4.2 km
  • Cenote Azul4.3 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
License number: 008-007-000402

When to book a room at Hard Rock Hotel Riviera Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hard Rock Hotel Riviera Maya

  • Which activities await my children at the Hard Rock Hotel Riviera Maya Kids’ Club?

    Joy for the kids and time off for the parents is guaranteed by the many activities offered by the Rock On With The Rockstars Kids’ Club, including Kids Yoga, face painting, and arts & crafts. In addition to all that, the club organizes mini-Olympics, piñata parties, and treasure hunts for children of all ages for great entertainment. Open daily from 10:00 am to 10:45 pm, children can also take dance classes, sing karaoke, or prove their musical talent with Guitar Hero.

  • What is part of the nightlife experience at the Hard Rock Hotel Riviera Maya?

    Club Heaven is truly a heaven for everyone who’s come to party at this resort with its spacey and modern-looking interior. The club is open Thursdays to Saturdays from 11:00 pm to 2:00 am and entertains party guests with upbeat music provided by different DJs. Premium cocktails do the rest to ensure the party can go on.

  • Does the Hard Rock Hotel Riviera Maya offer specially-themed activities?

    Activities like Jam Band allows you to be a rock star for a few hours with no previous musical knowledge needed. With a special coach, you and your band members will be prepped for the big moment on stage. DJ enthusiasts can try their hand at Mix where you learn how to make a nightclub vibrate with the latest beats. Rocktube dedicates a whole music video to you, which you can take home as a lifelong souvenir.

  • How long will it take to get to the Hard Rock Hotel Riviera Maya from the airport?

    Only 20m by car from the hotel lies Playa del Carmen Airport, which can be reached via the road Mexico 307 that winds along the seashore and promises great views from the car. If you land at Cancun International Airport, be prepared to drive for about 1h to the Hard Rock Hotel Riviera Maya, but you can also take the Mexico 307 along the shore.

  • Can I experience a special spa treatment during my stay at the Hard Rock Hotel Riviera Maya?

    The spa’s signature motion and rhythm massages fuse traditional massage techniques with the vibrations of music beats and create a synchronized movement along to the music. Available in combination with various treatments like Swedish massage, facials, or body wraps, this signature musical experience is unique to the Hard Rock Hotel.

  • Can I book packages at the Hard Rock Hotel Riviera Maya?

    Honeymooners can enjoy a romantic time at the resort with in-room breakfast, a mini cake, welcome bubbly, a romantic dinner, and much more as part of the various honeymoon packages available. Spa treatments and room upgrades come with some packages, as does transport from and to the airport. To gain even more out of your all-inclusive stay, the Limitless All-Inclusive package ensures you will not need your wallet once during your holiday, even when choosing specialty wines or add-ons.

  • Is an early check-in allowed at the Hard Rock Hotel Riviera Maya?

    You can start your vacation experience immediately upon arrival, even if you come earlier than planned. If you room is ready (subject to availability), you can move in straight away; if not, your luggage will be stored for free and you’ll receive your all-inclusive wristband to be able to access the hotel grounds and activities.

  • Where is Hard Rock Hotel Riviera Maya located?

    Hard Rock Hotel Riviera Maya is located at Km 72, Carretera Cancun-Chetumal, 1,8 km from the centre of Puerto Aventuras. Oasis Beach is the closest landmark to Hard Rock Hotel Riviera Maya.

  • When is check-in time and check-out time at Hard Rock Hotel Riviera Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Riviera Maya.

  • Does Hard Rock Hotel Riviera Maya offer free Wi-Fi?

    Yes, Hard Rock Hotel Riviera Maya offers free Wi-Fi.

  • Does Hard Rock Hotel Riviera Maya offer free parking?

    Yes, Hard Rock Hotel Riviera Maya offers free parking.

  • How far is Hard Rock Hotel Riviera Maya from the airport?

    Hard Rock Hotel Riviera Maya is 29,5 km from Cozumel. Hard Rock Hotel Riviera Maya is 59,8 km from Tulum Intl.

  • Does Hard Rock Hotel Riviera Maya have a pool?

    Yes, Hard Rock Hotel Riviera Maya has a pool on-site.

  • How does KAYAK find such great Hard Rock Hotel Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Riviera Maya in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Riviera Maya.

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Coral Maya Stay Suites
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4-star hotel
48% cheaperCatalonia Yucatan Beach7.5 Good (97 reviews)0,72 kmPrivate beach, snorkelling, Outdoor poolR3 369+
4-star hotel
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Most recommended

See most recommended stays in Puerto Aventuras
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75% cheaper
Coral Maya Stay Suites
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4-star hotel
Heaven at Hard Rock Hotel Riviera Maya - Adults Only8.1 Excellent (245 reviews)0,41 kmPrivate beach, no minors, snorkellingR7 238+
4-star hotel
48% cheaperCatalonia Yucatan Beach7.5 Good (97 reviews)0,72 kmPrivate beach, snorkelling, Outdoor poolR3 369+
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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,7
1,8 km
Cozumel
29,5 km

Everything you need to know for your stay in Puerto Aventuras

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Hotels in Puerto Aventuras