Heaven at Hard Rock Hotel Riviera Maya - Adults Only

4 stars
Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Quintana Roo, Mexico
Puerto Aventuras, Mexico
+52 984 875 1100
8,3
Very good
based on 229 reviews
229 reviews
Wed 25/3
-
Thu 26/3
1 room, 2 guests
Deals from
R5 704
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
R5 704
King room
R6 142
Superior room
R6 677
37 more Heaven at Hard Rock Hotel Riviera Maya - Adults Only deals
37 more Heaven at Hard Rock Hotel Riviera Maya - Adults Only deals
Beach
Other
Lobby
Other
Spa
Spa
Beach
Balcony
Bedroom
Pool
Bedroom
Lobby
Spa
Bedroom
Bedroom
Other
Bar
Bedroom
Pool
Other
Bedroom
Pool
Pool
Lounge
Pool
Bedroom
Other
Stairs
Other
Beach
Pool
Bedroom
Lobby
Other
Restaurant
Other
Spa
Bedroom
Restaurant
Shop
Bathroom
Bedroom
Other
Gym
Other
Restaurant
Other
Bedroom
Other
Other
Other
Other
Other
Photos of Heaven at Hard Rock Hotel Riviera Maya - Adults Only
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive features an all-inclusive meal plan, a private beach and a bicycle rental. Popular facilities, such as a Jacuzzi, an indoor pool and free Wi-Fi, ensure an enjoyable stay in Puerto Aventuras.

The resort boasts deluxe amenities and services, such as outdoor tennis courts and Rock Spa. Guests can try out the recreational activities available, such as a sauna, billiards and a playground. A well-equipped fitness centre is also provided.

Rooms at Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive feature a spa bath and a coffee maker. All have slippers, a mini bar and a private bathroom with bathrobes.

During their stay at the resort, guests can enjoy a meal at Ciao, which offers a menu including Italian and international specialties. Guests can choose from a range of beverages at Dive or Heaven Bar.

Cozumel International Airport is a 60-minute drive from Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive. Xcaret Eco Theme Park, 5th Avenue and Xcaret Archaeological Site are close by.

Latest deals for Heaven at Hard Rock Hotel Riviera Maya - Adults Only

Wed 25/3
-
Thu 26/3
King room
No inclusions
bed type unknown
R6 142
nightly with fees
No inclusions
1 king bed
R6 801
nightly with fees
No inclusions
bed type unknown
R7 399
nightly with fees
Deluxe room
No inclusions
1 king bed
R5 704
nightly with fees
No inclusions
bed type unknown
R6 561
nightly with fees
No inclusions
1 king bed
R6 744
nightly with fees
Superior room
No inclusions
bed type unknown
R6 677
nightly with fees
No inclusions
bed type unknown
R7 213
nightly with fees
No inclusions
bed type unknown
R7 359
nightly with fees
Luxury Room
No inclusions
bed type unknown
R8 123
nightly with fees
No inclusions
bed type unknown
R8 195
nightly with fees
Standard Room
No inclusions
bed type unknown
R9 333
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

  • Private beach
  • Adults only
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Bicycle hire
  • Game room
  • Golf
  • Scuba diving
  • Snorkelling
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Bowling
  • Water park
  • Pool table
  • Night club
  • Basketball court

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Entire unit located on ground floor
  • Non-feather pillow
  • Designated smoking area
  • Private entrance
  • Non-smoking rooms available
  • Disabled access
  • Adults only
  • Lift
  • Accessible by lift
  • Upper floors accessible by lift

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush

General

  • Garden view
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Dining

  • Fruits
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining table

Outdoor

  • Outdoor dining area
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board

Kitchen

  • Kitchenette
  • Dishwasher
  • Coffee machine
  • Dining area

Media and entertainment

  • Flat-screen TV
  • Gaming console
  • Cable or satellite TV
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis
  • Gym

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Family friendly

  • Babysitting or child care
  • Cribs available
  • Playground

Reviews of Heaven at Hard Rock Hotel Riviera Maya - Adults Only

8,3
Very good
229 verified ratings
Wonderful
137
Very good
40
Good
25
Okay
7
Fair
3
Mediocre
7
Poor
10

Summary of reviews

Guests say
Guests appreciated the spacious and well-maintained property with various pools and restaurants. However, many expressed dissatisfaction with the cleanliness of the rooms, the quality of food, and the level of service, noting that it fell short of expectations compared to previous visits. Some guests also faced issues with room maintenance and amenities, leading to mixed feelings about their stay.
AI-generated from customer reviews
Atmosphere9 out of 10
Room Size8.5 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
Amenities2 out of 10
Sort by:Most recent

Show results that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

Location

Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Quintana Roo

What's nearby

  • Dolphinaris Park Riviera Maya0.9 km
  • Oasis Beach1.6 km
  • Puerto Aventuras Golf Club1.8 km
  • Dolphin Discovery1.8 km
  • Puerto Aventuras Marina1.9 km
  • CEDAM Museum1.9 km
  • Omni Beach2 km
  • Kantun Chi4.6 km
  • Cenote Azul4.7 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
License number: 008-007-000402/2025

When to book a room at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

  • Where is Heaven at Hard Rock Hotel Riviera Maya - Adults Only located?

    Heaven at Hard Rock Hotel Riviera Maya - Adults Only is located at Km. 72 Carretera Cancun-Tulum, 2,1 km from the centre of Puerto Aventuras. Dolphinaris Park Riviera Maya is the closest landmark to Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

  • When is check-in time and check-out time at Heaven at Hard Rock Hotel Riviera Maya - Adults Only?

    Check-in time is 15:00 and check-out time is 12:00 at Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only offer free Wi-Fi?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only offers free Wi-Fi.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only offer free parking?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only offers free parking.

  • How far is Heaven at Hard Rock Hotel Riviera Maya - Adults Only from the airport?

    Heaven at Hard Rock Hotel Riviera Maya - Adults Only is 29,2 km from Cozumel. Heaven at Hard Rock Hotel Riviera Maya - Adults Only is 60,2 km from Tulum Intl.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only have a pool?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only has a pool on-site.

  • How does KAYAK find such great Heaven at Hard Rock Hotel Riviera Maya - Adults Only hotel deals?

    KAYAK scours the web for all room deals available at Heaven at Hard Rock Hotel Riviera Maya - Adults Only in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Heaven at Hard Rock Hotel Riviera Maya - Adults Only and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
6% cheaperHard Rock Hotel Riviera Maya8.1 Excellent (399 reviews)0,42 kmPrivate beach, snorkelling, Outdoor poolR6 164+
Rental
74% cheaper
2BR Apt with Lagoon View in Puerto Aventuras
8 Excellent (5 reviews)0,7 kmLake view, Outdoor pool, KitchenR1 669+
Rental
61% cheaper
Aventuras Club Lagoon
9.5 Excellent (23 reviews)0,7 kmOutdoor pool, air-conditioned, barbecueR2 552+
Rental
51% cheaper
Lagoon Front Infinity Pool Paddleboard And Fun Puerto Aventuras
0,75 kmOutdoor pool, air-conditioned, Coffee machineR3 196+

Cheapest

See cheapest stays in Puerto Aventuras
4-star hotel
6% cheaperHard Rock Hotel Riviera Maya8.1 Excellent (399 reviews)0,42 kmPrivate beach, snorkelling, Outdoor poolR6 164+
Rental
87% cheaperVillas Picalu Lodge7.5 Good (246 reviews)1,25 kmAdults only, Private pool, Outdoor poolR880+
Rental
83% cheaper
Modern studio with AC and WiFi in fabulous Puerto Aventuras, Mexico. Pool. TV
1,02 kmWi-Fi, air-conditionedR1 085+
Rental
74% cheaper
2BR Apt with Lagoon View in Puerto Aventuras
8 Excellent (5 reviews)0,7 kmLake view, Outdoor pool, KitchenR1 669+

Most recommended

See most recommended stays in Puerto Aventuras
4-star hotel
6% cheaperHard Rock Hotel Riviera Maya8.1 Excellent (399 reviews)0,42 kmPrivate beach, snorkelling, Outdoor poolR6 164+
Rental
42% cheaper
Bellmare Front Water Laguna Ground Floor
10 Excellent (2 reviews)0,79 kmOutdoor pool, Balcony, air-conditionedR3 788+
Rental
71% cheaper
Condo Bellmare Luxury front of lagon 4 step to the priv Pool 1 min to the Beach
10 Excellent (9 reviews)0,8 kmPrivate pool, Balcony, air-conditionedR1 869+
Rental
62% cheaper
Condo Bellmare B2 Bedroom Water front lagoon 3 steps to Pool.1 Min.from beach
10 Excellent (14 reviews)0,82 kmPrivate pool, Outdoor pool, BalconyR2 470+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8,0
2,1 km
Cozumel
29,2 km

Everything you need to know for your stay in Puerto Aventuras

Complete your trip to Puerto Aventuras

Hotels in Puerto Aventuras