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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a variety of amenities, including a spa and wellness center, a pool bar, a game room with board games and puzzles, and a gift shop. Guests can also enjoy the convenience of laundry facilities, a business center, and a tour desk.
How is the quality of the beds at the hotel?
While some guests found the beds to be hard, others mentioned that the rooms were comfortable and the private bungalows provided a spacious and quiet environment.
What can guests expect from the hotel's food quality?
Guests have praised the restaurant's food and the staff's service, while some have expressed concerns about the high prices and the quality of certain menu items. The hotel also offers the convenience of room service and the option for food to be delivered to guest accommodation.
Is the hotel's cleanliness up to standard?
Guests have highlighted the cleanliness of the hotel, with positive mentions of the cleaning staff and the comfortable rooms. However, some guests have pointed out specific areas for improvement, such as the maintenance of the swimming pool and the use of single-use plastic bottles.
When is the best time to visit the hotel?
The hotel experiences high season in January and low season in May. Visitors can take advantage of the excellent location for exploring the nearby Palenque ruins and the surrounding jungle, as well as the hotel's unique setting and amenities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the jungle or the pool comes highly recommended.
Consider Visiting in High Season
January is highlighted as the high season, which could offer a livelier atmosphere and more activities.
Explore Nearby Attractions
The hotel's proximity to attractions such as Aluxes Eco Park, Palenque, and the Pre-Hispanic City and National Park of Palenque makes it convenient for guests to explore the area.
Be Mindful of Restaurant Prices
Some guests found the restaurant prices to be high, so it may be worth considering dining options outside the hotel for more budget-friendly meals.
Check for Room Updates
A few guests mentioned that some rooms felt outdated, particularly the bathrooms, so it may be beneficial to inquire about updated room options.
Bring Your Own Water
Guests noted that purified water for refilling bottles was not readily available, and the small bottles for purchase were considered expensive. Bringing a refillable water bottle may be practical.
Plan for Language Barriers
Some guests experienced challenges with English communication, so it could be helpful to have a basic understanding of Spanish or use translation tools.
Consider Transportation Options
While the hotel is conveniently located near attractions, guests mentioned that transportation to town or stores may require a cab, so planning for transportation needs in advance could be beneficial.
Be Prepared for Wildlife Encounters
The hotel's jungle setting means encounters with wildlife such as howler monkeys, snakes, and ants are possible. Guests who appreciate nature may find this enjoyable, but those with specific concerns should take note.
Manage Expectations for Resort Facilities
Some guests felt that the property was more focused on making money than guest experience, so it may be helpful to set expectations accordingly.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Chan-Kah Resort Village is located at KM. 3 Carretera Palenque- Ruinas, 4,2 km from the centre of Palenque. Aluxes Eco Park is the closest landmark to Chan-Kah Resort Village.
Check-in time is 15:00 and check-out time is 12:00 at Chan-Kah Resort Village.
Yes, Chan-Kah Resort Village offers free Wi-Fi.
Chan-Kah Resort Village is 5,7 km from Palenque. Chan-Kah Resort Village is 101,5 km from Villahermosa Capitan Carlos Perez.
Yes, Chan-Kah Resort Village has a pool on-site.
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