Value for money
Distance to city centre
Distance to airport
|"Great staff, great bathroom."||(in 112 reviews)|
|"Location great with friendly staff."||(in 110 reviews)|
|"Short walking to everything!"||(in 9 reviews)|
|"Will never book this hotel again."||(in 24 reviews)|
|"Pillows and parking not free"||(in 39 reviews)|
|"Small window to an office building."||(in 5 reviews)|
|room was small||in 298 reviews|
|great location||in 272 reviews|
|staff were very nice||in 240 reviews|
|comfortable bed||in 158 reviews|
|valet parking||in 127 reviews|
|nice hotel||in 107 reviews|
|parking on the street||in 91 reviews|
|queen size room||in 34 reviews|
|service is good||in 33 reviews|
|downtown ottawa||in 31 reviews|
|parliament hill||in 27 reviews|
|view from the window was a brick||in 23 reviews|
|nice bar||in 21 reviews|
|walking distance||in 18 reviews|
|glass of wine||in 17 reviews|
|brick wall||in 15 reviews|
Needs to be more clear about parking. Is there a valet stand? Do we leave everything with the desk? Wasn’t clear on arrival.
Great location, poor customer service
The hotel is in a great location. It is a short walk from Elgin Street and Bank Street, where there are great shops and restaurants. Very convenient.
When we arrived, there was no power in the hotel. Of course this is not their fault, but we weren't even informed by the concierge when checking in, it was the teenage doorman who told us that there was no power. Not a great first impression. When they checked us in, they sent us to an occupied room which was absolutely mortifying. The next morning we woke up and noticed that there was a blood stain on the top sheet.. that was not from my partner or I. We immediately called and asked for the sheets to be changed, and informed them we were heading out for the rest of the day. When we returned back to the hotel hours later, the sheets had not been changed. Totally disgusting. The next morning my partner decided to stay in Ottawa one extra day, and wanted to stay in the room an extra night (it was close to everything and his stuff was already there). When we went downstairs to pay the extra charge, they took an ADDITIONAL deposit. Totally ridiculous as they still had a deposit from the first two nights. Definitely would not stay here again! The location was great but there were far too many issues.
I liked the Hotel, loved that there were glasses and not plastic cups in the room and bathroom
Staff were very friendly. Room was clean and comfortable.
A little worn
Glass of wine in the evening was nice.
Lack of curtain or window screen. Only a blackout shade was available so either your window was open for two very close buildings to peer into or your room was dark. Also the hotel was a little worn and the carpet needed a shampoo.
ok but not great
A little dated...forgot shampoo in room, cleaning staff were socializing when I got to room..forgot to replace many items in room.
overall my stay was good. I had a great time and t
The bed was firm and comfortable.
The limitation in variety of food at the restaurant.
The design in the room. The comfy bed. The location
The staff could not speak French. The room was obviously cleaned too fast the bed was poorly made and the bathroom was a bit dirty. There was a lot of dust on the furniture. There was no terrasse and no pool. There was no recycle bin in the room. The strong chemical perfume in the lobby.
Great value (except for the food prices)
Great value for the price. Friendly staff and nice rooms. Perfect for a solo traveler. Excellent location right by Parliament.
None of the dining options were very affordable, and breakfast is not included.
The design and the atmosphere.
Everything was fine. This is my 4th time at the same hotel, won't change it.
The staff are very nice and helpful
Some rooms are small (not all)
Great location. Loved the turn down service and the bottled water in the rooms.
Slow elevator. Small rooms; made you feel like you get what you pay for. Left charger in room, had to ask three times at front desk to get a response. Twice thwy promised to call and never did and finally when I wated in the lobby for an answer, it was like they were clueless on my first two requests, and had to start explaining all over again.
its location and style
Staff pleasant; everyone clearly trying hard
Room service took a long time and what I had was marginal quality-wise; unlit alarm clock; old TV
The personnel was very friendly and helpful, and the hotel has somehow pleasant atmosphere. It is rather small and modernly designed hotel. Every day we got an apple, bottled water and daily newspaper. It is located about 5 minutes of walking from the Parliament Hill. We certainly recommend it.
Free internet connection was available only in the lobby. However, you can pay for it if you want to use internet in the room. But this was really not such a big problem...
Excellent location, beautiful lobby, room was very nicely appointed, good service
Room was quite small and the air circulation fan was very noisy (fortunately, it wasn't hot , so we didn't need it much). There is a huge construction project beyond the hotel , so the view isn't great
Great receptionist who could see on our arrival that the room we had booked would be little small, so upgraded us to a larger room. Friendly, welcoming bartender. Good food in the restaurant. very comfortable bed.
Would have liked a sauna as well as the gym facility.
The staff was very polite, the welcome drink , the chocolate and the coffee were very appreciated.
The noise in the corridor when guests were entering their room
The closeness to all the attractions in Ottawa...The hotel is literally a 5 minute walk from Parliament Hill
A stay at Arc The Hotel places you in the heart of Ottawa, within a 10-minute walk of Parliament Hill and National Arts Centre. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ottawa? This hotel has facilities measuring 8880 square feet (825 square meters), including conference space. Limited parking is available onsite.
based on 990 reviews
Value for money
Policies vary by room type and provider.
Arc The Hotel is located at 140 Slater Street in Centretown, 0,5 km from the centre of Ottawa. National War Memorial is the closest landmark to Arc The Hotel.
Check-in time is 15:00 and check-out time is 11:00 at Arc The Hotel.
Yes, Arc The Hotel offers free Wi-Fi.
No, Arc The Hotel does not offer free parking.
No, Arc The Hotel does not offer free airport shuttle service.
Arc The Hotel is 11,1 km from Ottawa. Arc The Hotel is 84,3 km from Ogdensburg.
Yes, Arc The Hotel is a pet-friendly hotel.
No, Arc The Hotel does not have a pool on-site.