Osaka hotels near Tennoji Koen

Pros: Location... Staff.... View... Loved them all

Pros: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Cons: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Pros: Views of Osaka at night

Cons: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Pros: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Pros: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Cons: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Pros: My free upgrade to a corner room :)

Pros: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Cons: Nothing springs to mind. It was a lovely hotel.

Pros: Location and service

Cons: Price

Pros: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Cons: High price, can not count into Marriott points

Pros: - professional & polite Staff - breathtaking views - large rooms

Cons: None

Pros: Great location Good view Friendly staff Clean room

Cons: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Pros: The hotel is very well situated and you can easily visit the city center. The hotel has got a panoramic elevator! The room is confortable and the staff is very kind.

Pros: Cross hotel was in a great location, the staff were super friendly and helpful with helping us to navigate our way around Osaka. I would not hesitate in staying again and recommending to family and friends.

Pros: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Pros: Locality, excellent breakfast and very comfortable bath/shower rooms. Very helpful manager and staff.

Cons: Nothing

Cons: The pilow is not comfortable.

Cons: Morning breakfast not much choices for kids .

Pros: Location of the hotel

Cons: The hotel room (double bed) which I stayed was small, old and dirty. But the hotel was not able to offer another room on the same floor for me (my family members were living on the same floor)

Pros: The location is excellent. Near to Namba train station. The hotel is surrounded by shopping places and dining options. Breakfast is great. And the Nespresso coffee machine in the room is a BIG plus point!

Cons: The room is a little cramped for three adults, with three single beds fit in nicely side by side and not much room left to open luggage. But this doesn’t dampen our experience in Osaka.

Pros: Nice hotel, good location

Cons: The duvet on the bed was old, need to be changed

Pros: It was a great location to shops, restaurants and river cruises.

Cons: The TV had no international movies you could pay to watch. All Chanel’s were in Japanese.

Pros: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Cons: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Pros: Excellent place and clean

Cons: Nil

Pros: We LOVED everything about this hotel! It was above and beyond all we hoped for! The room, the food, (front desk staff)- all amazing! We will stay there every time we visit Osaka!

Cons: Would love for at least one restaurant and bar to stay open later.

Pros: Metro underneath, many shops nearby, big hotel

Cons: Room needs to be maintained little more

Pros: Location

Cons: Concierge has no knowledge and not helpful.

Pros: The rooms were large and very clean. Staff were friendly, helpful and pretty much the best I've had. This hotel is over the train station and staff take your luggage and put it on the train for you!

Cons: nope...loved it all

Pros: Great location . Great breakfast spread .

Cons: Nothing

Pros: Location to shopping area and fantastic eating places was excellent. Really enjoyed the spa and swimming pool.

Cons: Room service menu was very expensive with service delivery and other tax added.

Pros: The location is great, it's convenient to almost anywhere including kansai airport

Cons: The hotel is right above the train tracks, my room was in the 16 floor, the noise from train is constantly annoying almost all day except 12AM~5AM, when there are no trains.

Pros: Very comfortable beds, big room. Very well situated at the Namba station. I highly recommend this hotel!!

Pros: Just at railway and subway station. Very convenient location for shopping and sightseeing.

Pros: The hotel was very clean, and the bed was very comfortable. We also liked the selction of the pillows that the hotel offered. The executive lounge staff was very friendly. We also enjoyed the varities of breakfast selection.

Cons: Personally the lighting in the room was bit dark. It would have been nice if there was a extra stand to brigthen up the room a little. Also the shower booth the glass was bit too short that the water was being splattered all over the floor.

Pros: The staff,accommodation and location (close to the train lines)make this a great hotel to stay when visiting Osaka. It was very clean and we had lovely views. I would definitely stay here again.

Pros: Very good lication

Cons: Breakfast always the same throughout our stay

Pros: The location is great but the check in can take a bit longer than expect

Cons: Nothing

Pros: The room was clean, and bigger than the other hotels we stayed at. The location near Dotonbori was great

Cons: It was a bit far from the mrt stations. If you use public transportation, its more comfortable if you travel with a backpack

Pros: Fantastic location. Good size room with comfy beds and nice shower. Good breakfast choices. Would stay here again

Cons: Didn’t dislike anything

Pros: location, lots of restaurants, close to shopping and a short walk to Namba station.

Pros: Location and excellent staff

Pros: Location is central with many cafes & restaurant around . Easy to find taxi around Very busy & touristy area until late night Lots of shopping around Very near Starbucks open tell 3 am :)

Cons: Hotel rooms are old & need renovation specially the bathrooms which doesn’t meet japanese standard. No laundry room facilities in the hotel.

Pros: Location, good staff

Pros: Great location, easy check in. Good size of room. Nice shower. Despite being in a popular area, it was always quiet.

Cons: Bed was hard and there was a musty odor but we did get used to it.

Pros: Modern facilities

Cons: Spider in the ice-bowl, poor breakfast select and over-priced

Pros: Connected to train station

Cons: We got a budget hotel for luxury price. Zero customer service. Horrible check in process. Room prices not reduced for price match. Complete disappointment with booking .com and hotel wasn’t helpful either. No help with bags, would not book taxi to airport, rooms small and one bed was too short for use (I’m 5’4” and my feet hung off). Rooms were supposed to be in the $120 range but cost $600. Terrible terrible terrible

Pros: I love the hotel and the location is great. Staff were helpful. Would definitely go back and stay in the same hotel. Arigato gozImas, o kini!

Pros: Great location. Next to the touristy areas and JR Namba station.

Cons: Looks a bit outdated, but still very nice.

Pros: Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!

Pros: Roomy quad room perfect for two parents and two teens. 2 bathrooms! Same building access to limousine bus to Kansai airport.

Cons: Have to take two separate elevators from ground level. First to lobby and then from lobby to room.

Cons: Staff asked me to do survey during my breakfast very rude and I was only one asked because I was American

Pros: Location

Cons: The room. Old-fashioned. Things non working. Amenities very poor

Cons: The guy on the reception was rude, not welcoming us very well and not even give us a smile

Pros: The location is excellent - close to the shuttle from both airports, metro and railway stations, all under the hotel or in the same building.

Cons: The hotel is outdated and seemed to be very old. The ventilation seemed quite dirty and needs cleaning. Overall there are many old hotels around, but this one does not seem to be kept clean at least.

Pros: Great location! 5 mins walk and you're in the middle of the buzz of Osaka. Quite clean as well. Highly recommended!!

Cons: Male staff barely smile! The ladies were nice though.