Osaka hotels near HEP FIVE

Cons: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Pros: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Cons: Nothing

Pros: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Pros: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Cons: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Pros: Comfort, cleanliness and spaciousness (by Japanese hotel standards) are exceptional. This is the second time we've stayed at the hotel in more than 5 years and there is hardly any visible wear and tear - this is clearly a very well maintained hotel. The fantastic, powerful showers are a major highlight of the room. Great location next to 2 convenience stores, a supermarket and the Kitahama subway station.

Cons: We asked for 1 extra pillow each for our party of 4 but were told only 1 extra pillow was available. After some repeated requesting, 2 were provided, Very odd that a hotel of this size would be so lacking in supplies. In general, the service (albeit polite) and facilities in this hotel are spartan. The laundry facilities were terrible, almost to the point of being a scam. The combination washer dryer machines are absolutely rubbish at drying. Even after more than 2 hours (@ 100 JPY/ 30 min), clothes were dripping wet. When the drums were manually turned, it was clear that there was still water sloshing around in the drum while the dryer function was running - basically just steaming my clothes. Had to leave clothes wet overnight until the nearest coin laundry opened in the morning to complete the laundry.

Cons: strange arrangement of the beds ; rooms quite small

Pros: Clean. Nice bathroom. Good service, especially their housekeeping- even if you dont want your room to be cleaned, they will leave new towels outside your door. Just right across 711. Close to train station.

Cons: Nothing.

Pros: Everything else

Cons: The window into the bath, and the breakfast options

Pros: Location of the property is prime. Opposite two convenient store and right next to the Local subway. Rooms are very clean, and well maintained. Everything was perfect. Staff speaks good english and very helpful. Forgot pair of AirPods and was returned in an envelop. Would recommend this property to everyone who wants a great stay in Osaka next to Dotombori.

Cons: Nothing

Pros: Hotel is located 100m from metro stop and easy to find. If you walk from Osaka station it takes about 25-30 minutes. Room itself is very spacious compared to other hotels in Japan. There is a 7/11 and Lawson across the street and quite a lot of restaurant options nearby. There are in total 4 washing machines in the hotel so easy to do a quick laundry during the stay.

Cons: It would have been great if the room would have been equipped with a mobile device for guests to use for navigation in Osaka.

Pros: Great facilities and staff

Cons: Nothing

Pros: The Westin Osaka , it is exceptional! , beutiful inside and outside too .They defenitly think about everything to make they guest happy. Staff absolutely most friendly staff I ever meet. In my return to Japan I will visit again The Westin Osaka and defenitly I recommend all my family and friends. Thank you very much making our stay that pleasend.

Pros: Location and size of the room

Cons: Had to pay for the fitness center

Pros: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Pros: Convenient location, close to the station and the complimentary shuttle bus.

Pros: Among the general experience in Japan, this hotel is exceptionally big. The staffs are also friendly and professional.

Cons: It is unusual to be charged extra to use the swimming pool. No clue!

Cons: Don’t have airport shuttle

Pros: The Westin Osaka was elegantly decorated for the holidays. The buffet breakfast was delicious and beautifully presented. The bed was the most comfortable of any on our trip. The staff was so helpful, friendly and knowledgeable.

Cons: Wish we could have enjoyed it longer.

Pros: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Cons: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.

Pros: Near JR Osaka Station,maybe about 15-minutes walk, but you don’t have to walk at all!!! There is a shuttle bus running between the hotel and the station. Please be informed of the schedule. Very convenient! Good service. All staff members are very amiable and helpful! Even in the elevator there is a small stool there for you to seat, so considerate! Large room for two people, comfy bed, spacious bathroom and soundproofing. Plus, the layout in the bathroom is so good!!! My mother really enjoyed her stay there! For me, I really love the Christmas decorations there!

Cons: Nothing. So unhappy to leave here!!!

Pros: The rooms were huge! Concierge services excellent; especially Kazuyoshi Nishikawa-San - who is knowledgable, speaks English and is a good communicator!

Pros: 1. Big rooms 2. Frequent bus shuttle to Osaka station

Cons: 1. Had to pay to use the gym 2. My towels hung on the hook were taken to wash even though that was to indicate no necessity to change

Pros: We booked this hotel rather last minute as had issues with a different hotel and needed somewhere else. We are so glad we chose the Hilton as the room was lovely and also huge. We had a fantastic view from the 28th floor. Lots of plug sockets which was really handy and there were plenty of amenities such as nice toiletries, as well as slippers which could also be taken home. The location of the hotel is fantastic as you can take an elevator right down to the main station without even having to go outside! All staff we encountered were very friendly and helpful - we had a perfect stay.

Cons: The laundry service is incredibly expensive, although this is comparable to other similar hotels so wouldn’t consider this a big issue.

Pros: Convenient and nice room

Cons: Cafe Downstairs was too expensive

Pros: Good location. Easy access to Osaka station and subway.

Cons: The room had cheap laminate flooring and ugly carpeting.The twin beds were so close together it was practically a double bed.No shower curtain.Bath mat and floor will get soaked.Shared door in room and could hear talking from other room. Look elsewhere.

Pros: Great staff and good executive lounge

Cons: OK breakfast, have had better range elsewhere

Pros: Beautiful decor throughout and the manager was extremely accommodating to all our needs. Amazing views from the 37th floor. Took full advantage of our window seat. Excellent buffet breakfast and husband was delighted with the gym facilities. Could not recommend more highly. Would stay again in a heartbeat.

Cons: No issues whatsoever! Location to shops and Umeda train station was an extra bonus.

Pros: Bed was comfortable

Pros: Beds arrangements; services; central location

Cons: Not really

Pros: Great location for a great hotel

Cons: Wifi not complimentary. At a rate of $17/day I think it is too expensive...

Pros: Location, view, bathrooms, staff - all were just so good for a stay in Osaka but ease to travel to Kyoto as well

Cons: Nothing

Pros: Comfortable bed, great city views, close to Osaka train station