Good to know
|Distance to city centre||3,8 km|
|Nearest airport||Osaka Kansai Intl|
|Distance to airport||38,5 km|
|"Brilliant hotel, with great service"||(in 51 reviews)|
|"Free shuttle to Osaka Station"||(in 66 reviews)|
|"Great spacious room, wonderful view of Osaka."||(in 84 reviews)|
Time of year
Show reviews that mention
|beautiful hotel||in 83 reviews|
|comfortable bed||in 45 reviews|
|excellent service||in 88 reviews|
|fit adult||in 2 reviews|
|good and staff||in 154 reviews|
|japan||in 14 reviews|
|kansai airport||in 21 reviews|
|osaka station||in 147 reviews|
|pool and gym||in 21 reviews|
|safety deposit||in 6 reviews|
|shuttle bus||in 168 reviews|
|spacious room||in 50 reviews|
|walk from train||in 7 reviews|
Breakfast not up to the expectation of a 5 star hotel
I chose the Westin as I arrived in Osaka via the Shinkansen from Kyoto and was leaving via Itami the following day. Firstly the trip to Itami on my way out was short, like amazingly short (perhaps traffic was not bad at 11 am) it took about 30 minutes. The staff were great and had a taxi ready for me in the morning. Oh and there is a 7-11 steps from the lobby! Check-in was super, I arrived early and they held my bags as I went out to see the city. This was a seamless process. The lobby was beautiful with fresh flowers and comfy seating. I stayed on the executive floor. It was a great size, and the house keeping was impeccable, fresh and crisp. The view was impressive! The air conditioner was great! I had room service late and it came quickly. At all times in the hotel, the staff spoke impeccable English and were kind and polite with my attempts at Japanese.
My only complaint- As I was waiting for check-in after returning from Osaka proper, I ordered champagne in the lounge. It took a while and then they brought me a wet looking condensed over bottle and showed it to me. Then they poured it and it did not bubble. I should have complained, I did not, I just said thank you and drank it. I ordered another and I watched them open the bottle this time (behind the bar). This one was bubbly and fresh, even the poor waitress couldn’t hide how yummy and fun it looked compared to the previous …..
The room was not cleaned everyday. They didn’t give us fresh towels even though every morning we put the towels on the bathtub as it said ok the sign. The room want clean enough there was dust literally everywhere.
It’s one if the nicest hotel room we stayed in Japan with reasonable room rate. Staff are great. very close Umeda building with lots of restaurants under this building.Overall, the Westin took care of us pleasantly.
The construction at the back of it that leads to Osaka Station. A bit of an eye sore this construction.
Based alongside the Sky Tower location was excellent. Room was lovely and the view amazing. Teppanyaki Restaurant experience was great. Our chef was very good and the food delicious.
Staff not too attentive. Sadly our second experience in the hotels Japanese restaurant was disappointing. Ordering our food proved difficult with two young waitresses who hardly spoke English were unable to take our order.
The Westin Osaka is a beautiful hotel located in Kita. It is close to many of the main roads through the area, as well as the river. Travelers will find that the hotel has amenities and features that help to make it a solid choice for business travelers and for those who are on vacation. This property has a multilingual staff, and both Japanese and English are spoken here. The hotel was built in 1993. The hotel offers 303 rooms, all of which have soundproofing and air conditioning. The rooms also have 24-hour room service available, private bathrooms with deep soaking tubs, minibars, TVs, and refrigerators. Free wired and wireless Internet is available, as well. Connecting rooms are available for those who might need them. A buffet breakfast is available at the property for a surcharge. It is available each morning from 6:30 am to 10 am. The Westin Osaka offers quite a few other benefits and amenities. It has an onsite restaurant, a coffee shop, conference space, meeting rooms, and a business center. It also offers a 24-hour front desk and fitness facilities. Guests of the hotel will be a short distance from a number of locations they might want or need to visit. They are a quick drive from Kyocera Dome Osaka, as well as Osaka-jo Hall, and Osaka Castle. Getting to Umeda Station and Nakatsu Station will take only a few minutes on foot. Both can be reached in less than 15 minutes. Guests will also find places where they can shop and dine.
based on 4 715 reviews
Things to know
- Great shopping
- Professional service
- Spacious rooms
- Good shuttle service
Policies vary by room type and provider.
Reviews about The Westin Osaka
Most popular landmarks
- Umeda Sky Building 84 m
- Grand Front Osaka 0,5 km
- HEP FIVE 1 km
- National Museum of Art 1,4 km
- Osaka-shiritsu Kagakukan 1,5 km
- Osaka-shiritsu Toyo Toji Bijutsukan 1,9 km
|Osaka Itami||10,1 km|
|Osaka Kobe||25,1 km|