Nur-Sultan hotels

Pros: Staff was extra friendly

Pros: Mini safe in room. Gym. Wonderful pool. Fantastic saunas. Slippers and bathrobe for use in the pool/sauna zones. Large central atrium. Location, right in the centre of the new downtown, easy access to shopping malls and restaurants. Excellent, very helpful front desk staff.

Cons: No iron or ironing board in room. Mini fridge wasn't cold, food went bad after 2 days. Replacement of coffee, tea, sugar sachets was spotty. Room floor wasn't vacuumed.

Pros: Everything from being met at the car by the bell boy to checking out and all that was in between. Its why I only stay here!

Cons: Everything is perfect as usual.

Pros: Wonderful rooms. Delicious breakfast. Very nice staff. Nice spa

Cons: All great

Pros: Spa facilities were excellent

Cons: Sauna was far to hot to the point someone could easily burn themselves A metal water container was being used in the sauna which obviously became very hot to the touch normally wooden buckets are used Ordered food in the Irish bar when it arrived the fries were spilt all over the table and the food was cold not very good for a 5 star hotel.

Pros: Rich decor and architecture.

Cons: Restaurant staff completely failed to address my request for no nuts, which is a serious allergy. Served me nuts and I had to seek treatment. Manager casually came out to say there may be nuts after I already ate them. Hotel staff provided an upgrade in response, but given the severity of this situation for me, this is kind of comical. Allows smoking/vaping in adjoining bar and spa--disrespectful of others who do not want to be exposed to these molecules and their odors. Guard at x-ray is all muscle and no grace--could at least smile.

Pros: Very high quality hotel, nice and very friendly staff. Facilities are new and good quality. Room was clean and tidy, also very quiet. Breakfast was amazing!

Pros: The staff is really nice and smiling

Pros: Everything was excellent!

Pros: Comfort, good value for the money, great breakfast.

Cons: Weird smell in the room. A lot of loud parties every night in the hotel (celebrations of birthdays graduation, etc.)

Pros: Great hotel, very nice sauna and pool, helpfull staff.

Pros: Stuff very kind and professional, helpful . the rooms/ bathrooms are very clean , quiet. So general impression is more than good , I would come back w/o problem since I felt like at home, among friends and not in the "no name hotel " .. warmly recommend . there is quit good restaurant just near by where you have 20 % reduction and you can eat correct offer of meals and wines . excellent fitness area!!! Very good value for the money !

Cons: Hotel should be partly refurbished ( Rooms are good , spacey, quiet , but bathroom should be re styled... no need for the tub in every room anymore, shower is enough , not enough electrical sockets , cannot switch on/off the light from the bed , need some investment ( corridor carpets to be replaced for example , reception desk , swimming pool and sauna need shower closer to the pool etc) . environment around the hotel is not nice but calm .... breakfast is more than sufficient but could be re considered for the people staying longer . ( if they do not like sausages for example , there could be offered some salad for example , more cheese ... it's not expensive to offer that but add the choice etc )

Pros: Great location. Friendly staff.

Cons: There was a strong odor of sweat in the room.

Pros: Very kind and helpful staff

Pros: Location , size of the room

Pros: Location is good although a bit distance from center. Facilities are very good. Very polite and helpful hotel staff. Breakfast was ok... Restaurant is onside but with a separate entrance. Quite and suitable for business dinners.

Cons: average breakfast, no fresh fruits food at the restaurant is overpriced

Pros: I appreciated the friendly, professionally reception staff , large room n comfortable bed, everything around n easy to move . Health club was perfect specially the gym

Cons: I would like to suggest that its very good if you improve the breakfast

Pros: Everything was perfect

Pros: Excellent location, spacious room, kettle in room ( though no complimentary tea/ coffee)

Cons: On arrival towels for two two persons rather than one, but this was rectified immediately

Pros: We really enjoyed the hotel staff facilities, room everything was superb however breakfast was mediocre everything else is great

Pros: Very convenient location just around 800 meters from the city centre. Bus stops located just across the street (21+28+50 for central area, 21 also convenient to go for the opposite river bank). For getting to space centre area there's direct 37. If you go few more steps, you can also catch 10+12 buses to the airport. Wifi worked well, breakfast choices were nice, coffee really good (and even if you don't like a coffee, just across the street is McCaffee opened guessing 7-24).

Pros: I stayed in the hotel for the second time and definitely recommend it for business trip travelers for 103 nights to stay. Big and clean room, very kind staff, good quality internet connection, tasty cuisine from the local restaurant if you are tied and order dinner to your room.

Cons: No negative impressions or feelings.

Pros: Location is good, everything you need is in walking distance.

Cons: Our room was very small, the breakfast was OK but not more than that, no elevator.

Pros: Nice large room and comfortable bed, great shower, good secure parking, excellent breakfast and good dinner (great Kazach wine) and professional service. Hotel staff did their best to solve the problem with the airco and we changed rooms. Recommended!

Cons: As it was quite hot outside (34⁰C) the airconditioning was unable to cool our room below 25⁰C.

Pros: Everything

Cons: Cost bit higher

Pros: Good location, perfect staff.

Cons: Building construction around. Too small room for two persons.

Pros: Location was perfect just walking distance to Bairetek Tower and Embassies. Great services from the Front Desk people, they were always available for any request.

Cons: Nothing.

Pros: The coffee was ok.

Cons: It was quite poor, salads were served from the day before, there was no butter at all, the breads were not very good.

Pros: perfect hotel. Nice staffs , good location. there is a supermarket at front of the hotel.

Cons: no

Pros: Location, Staff and cleanliness, food

Cons: Internet Connection was not good, Room 269

Pros: Clean & modern room, good water pressure, excellent wifi, quite good location and very polite staff.

Cons: Impossible to look outside from the window because of the building next to it. Breakfast a bit pricy.

Cons: Super nice hotel, but Wi-Fi didn't work in our room.

Pros: beautiful , worth trying

Cons: fantastic location and place

Pros: Quite environment, large room, instant hot water in the bath. great wi-fi coverage and speed!

Cons: breakfast just awful.

Pros: Location

Cons: Breakfast was not sufficient

Cons: Gym is not working

Pros: Good facilities and location

Cons: Nothing

Pros: Bowling and trampoline. Breakfast was good.

Cons: The pool was closed

Pros: Give late check out and very friendly staff

Cons: No fresh jouse in breakfast

Pros: Clean and location

Cons: Room service menu not much choice

Pros: Location isn't too far from the center of town. Room had a nice view of the nearby park and city. Near a Starbucks and local mall. Nice architecture.

Cons: Poor service. I was told I could have the included dinner in either the bar area or the restaurant. I told the waiters this as I was having a meeting and felt more comfortable at the bar with my guests. They stated yes. Unfortunately, the hotel still charged me for dinner since they didn't bring me the "special set menu." Management did not assist me by discounting or waiving the charge. Only profit driven, not service driven. Also, hotel will definitely not help guests with luggage upon check out. I did receive help from the front desk upon check in after asking a few times. Designed more for non-Western guests who are used to a similar ex-Soviet style hotel. Musty smell in the elevators, no ventilation. A/c in room made loud clicking sound every time the fan turned on or off.

Pros: everything

Cons: nothing

Pros: A very hospitable hotel staff, very good room services, amazing and rich menu of breakfast and variety of food menu available for lunch and dinner that suits travelers from all over the world.

Pros: Excellent staff! We were particularly grateful for the help of Aikhanym and Nessip, receptionists, who were so helpful in organising tours out of Astana.

Pros: Location was good, staff friendly and breakfest nice.

Cons: Rooms didnt have safetyboxes, now and then there were times, when rooms were without electricity, floor carpets were propaply creating unfresh air to rooms.

Pros: The room was good, free water, nice pool and sauna and great location

Cons: The airconditioning didn't really work to the fullest

Pros: Clean enough.

Cons: Room was narrower than i expected. Boring view.

Pros: Location, food and staff

Cons: Geyzer(water heater)was not working properly as the water was just like warm even at max setting, though I haven’t complained to the maintenance staff.

Pros: I am often on business trips in Astana and I have been staying each time at this hotel for more than 5 years. I am not going to change it so far.

Pros: Great hotel - friendly staff, comfortable rooms, affordable rates. The pool, sauna and gym area is particularly great. Room service was of great quality and value for money. Recommend the hotel for a stay in Astana.

Cons: Not much that I can think of for negatives!

Pros: Friendly staff and nice location. Big 24-hour supermarket is around the corner, as well as the main street Reoubluc avenue with 24hour currency exchange booths and night cafes

Pros: Comfortable bed, good sized room, location good, nearby river so nice walks, need help to find nice restaurants!?!?

Cons: Breakfast, as an allergy sufferer, no fresh fruit, hot items generally cold Was a variety but small, usually potatoes and s small sausage as hot food

Pros: The hotel is really nice, the staff is friendly, kind and always ready to help. The rooms are spacious and clean, WiFi works well. It is warm and cozy. I enjoyed my stay here.

Cons: The breakfast is acceptable (not very good)... BUT...The main problem of the hotel is that there is no access for people with disabilities. The stairs at the entrance are really high which makes it difficult to get in carrying a big luggage and impossible in a wheelchair.

Pros: pool,

Cons: people in restourant speak only rushan

Pros: Well organized hotel, good view from our room, good dinner at restaurant, very clean and tidy.

Cons: The breakfast buffet was completly empty after an hour and was not refilled. The breakfast-service was unsufficent.

Pros: Room was very cute and nice.

Pros: Kindness of the staff. Cleaning of the rooms.

Cons: WiFi connection (too low)

Cons: It was very hot at the room. Even after opening windows. The temperature was +30,5 degrees. The enter to the hotel is very inconvenient especially if you travel with a baggage.

Pros: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Cons: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Cons: internet is frustratingly slow, and it didn't connect properly

Pros: Courteous very helpful multilingual staff. Excellent facilities.

Pros: Staff is really welcoming. Rooms are big and comfortable

Cons: Nothing in particular. All good. The hotel is a little but far from the city center, about 10 mins Uber away

Pros: The location of the hotel is excellent and the staff are very friendly and every thing in the hotel perfect.

Pros: Friendly service and swiftness in everything. Also, I liked this hotel as it provided netflix, many asian tv channels and cheap in-room snacks.

Cons: The hotel's revolving restaurant was always closed whenever I wanted to go!

Cons: The bed was not comfortable

Pros: Good location. Friendly staff.

Pros: Good beds. Friendly restaurant staff.

Cons: Hotel should be called Soluxe Hotel inside the Beijing Palace, as it is just a few floors within the Beijing Palace. The hotel lobby, with few seating, has only little flair, with great LED screens repeating a constant commercial of the business. No cafes exist, but a tea house in which floor to ceiling packages of tea are stored in a warehouse fashion, served on run down sofas. The Door Lock system did not work at check-in, I was issued a key, noting that the matter still was not resolved at check-out five days later, I assume this issue will continue. The Chinese Restaurant has closed down, only a brightly illuminated lobby restaurant (simple coffees and teas were not available as only a full business lunch could be booked) is available downstairs and a revolving restaurant on the 23rd floor with selective opening times, although offering great views of the city, with good Chinese breakfast (avoid the coffee) and all through out friendly staff. Rooms are larger than expected, but bland and functional. And try to avoid days when weddings are celebrated there - gets pretty loud,- also when staff is barking at each other before guests (often experienced). All in all - better upmarket hotel choices are available in Astana and I will definitely not check in here again.

Pros: the room was quite big, also the bath room very comfortable

Cons: The bed was too hard, not comfortable

Pros: Very comfortable and convenient! Excellent room with a large desk, comfy bed, well functioning wi-fi, good bathroom = all the comfort you need. The complimentary water bottles in the room was a nice gesture. I also very much appreciated the room service: all the food I tried was very good. The gym and swimming pool was excellent, and I enjoyed going for a workout!

Cons: Actually I liked almost everything! The only thing is that it was quite difficult to communicate with staff at the hotel because they didn't speak much English. For example when I wanted to book a massage, the staff at the spa only spoke Russian. But we managed to get along as they called a colleague who translated via the phone :)

Pros: Nice location, near the central line of Astana, Chinese style breakfast, Friendly staff.

Pros: Spacious room

Cons: Breakfast was not 5 star. Airport pickup did not work out as planned (they offered free dinner to compensate).

Pros: Location, friendly and helpful staff, good panoramic restaurant, comfortable well equipped room

Cons: The fridge was a bit too noisy

Pros: The place is clean, rooms are comfortable and not expensive. The breakfast and dinner were nice. The day staff on reception very helpful. The location is a bit outside the city center, but Hotel is well connected by public transport with the rest of the city.

Cons: The night staff on the reception should be trained more, because the guy that we encountered knew almost nothing about hotel (is there gym, etc). BTW, there is no gym in the hotel.

Pros: Fantastic staff w ok english, big rooms and bathrooms, good restaurant at hotel, convenience stores 24/7 just across the street, Eurasia shopping centre 100 metres away.

Cons: Many complain rightly that hotel is difficult to find. That is true the first time. Hotel hidden in otherwise residential area. Highly recommend ordering transfer from airport through hotel. Ca 7,5 euro for ca30 min drive and TOTALLY worth it. Driver will know way, and once you’ve been there, finding it again is easy. We travelled in May, temperature super. Unsure if A/C will do on hot summer days. Balconies in some cases waste of money. Some balconies are totally glassed in with only small window to open. Practically a greenhouse with no furniture. Completely useless. Some balconies seemed ok. Depends on what part of the facade room is on.

Pros: Reception staff very helpful, good breakfast

Cons: Room moquette not cleaned , bathroom with some parts broken, problems with room service because nobody spoke english, bit far from the centre of the city

Pros: price and everything is clean and new

Cons: location

Pros: Nice clean hotel with great brekfast

Cons: Not in centre

Cons: guests downstairs were very noisy. hotel has nice terrace (balcony) but its interconnected with other balconys due to small gaps between the sections. Thats why you can hear noisy couples sometimes especially when they stand on the balcony.

Pros: Very polite, welcoming, ready to help reception guy- a young kazakh man. Organized take away bfast, since my flight was at dawn. Thank u!!!

Cons: Stayed over only for one night, didn't observe any downaides

Pros: Excellent staff help.Great value for money.Great architecture .Nice Uzbek restaurant next door.Nice breakfast option.Inexpensive and fast taxi rides.

Cons: Bed should have been better first night.Hotel a little too far from downtown.Astana pyramid closed.

Pros: -Nice gentleman at the reception

Cons: - Because of the children I was looking for a hotel with a swimming pool (in fact the pool is supposed to be but only for earlier reservations with a sauna). As a result, we could not use because there were no available dates, - WiFi in our room did not work (only in corridor) - not in the center - mold in the shower

Pros: Staff is very hospitable and communicative, great location, perfectly clean rooms. Spacious parking and good restaurant located within hotel. A very good price for the quality of service offered.

Pros: Center town, easy to manage meetings.

Cons: Lack of professionalism at reception

Pros: I liked location. It is in the center of the new center. The hotel is close to all places I needed to visit. I liked Bayterek view from my window. The room is spacious and clean.

Cons: The room has print of outdating. At least mine on the 5th floor.

Pros: Super location, friendly and helpful staff. Great breakfast. Very spacious rooms.

Cons: Was happy with everything.

Pros: Staff, cleanness, facilities

Cons: na

Pros: Gym and pool facilities were excellent and staff were lovely. Breakfast was also good with lots of choice.

Cons: Breakfast was fine, however, food in both restaurant and lobby/cigar bars was very poor and location wasn’t great. No decent restaurants or points of interest nearby.

Pros: Or they need eliminate 5th star or they need renovate rooms corridors and lifts...

Cons: Breakfast, access to WorldClass

Pros: An excellent choice in Astana. A very friendly and comfortable place. Clean rooms, quality bedding, perfect shower, an iron, everything one may need. In addition to that - very friendly and helpful staff. A useful tip visitors: there are local sim cards available at the reception with different Internet plans. You can get several Gb for just a few dollars and stay online wherever you are.

Cons: Was not happy about the coffee. But it was ok with milk :). Otherwise, I just can't think of anything that could be wrong. My stay at the hotel was very comfortable.

Pros: they charged me additional fee for earlier check-in ,despite the fact, that I wrote them

Cons: hidden fees

Pros: All staff were very obliging and helpful. Nice location on the river and central for city meetings Special thanks to Aliya, who was managing the reception bar area

Cons: Nothing to report as dislikeable. Everything was first class. Thank you

Pros: Fancy looking building, despite obviously decorated by Ramshad and Jamshut (shall be understood for those who are familiar with Muscovite humour), clean, breakfast was good. Location is a bit remote - in the "old" - 1950's part of the town - the Akmola proper, the only way to reach it from the airport was taxi, although rather inexpensive after some intensive negotiations.

Cons: Rather far away from city centre.

Pros: The hotel is located within 15-20 minutes walking distance from the Astana-1 Railway Station.

Pros: Room was comfortable.

Cons: Usual difficulty with staff as little English spoken. Breakfast there was no choice and it varied each day. It was adequate but on one day no starch like porridge or bread. For some unknown reason there seemed to be quite a lot of noise in the middle of the night including banging doors and talking. Two staff were on duty, I suspect one too many!

Pros: very good hotel in a good location in older part of Astana, very friendly and helpful staff

Pros: After the Initial Hic-up the stay was generally good. The rooms were comfortable and spacey Hotel Manager was kind to allow early checkin !!

Cons: Breakfast was very very basic , the staff who checked us in was very unfriendly.

Cons: Beds were very hard No kettle in the room

Pros: This is my second stay in this hotel. Very nice, helpful and friendly staff. Location is great, not far from city center, nearby there is KFC (I wouldn't recommend, poor quality of food) and 24h Supermarket. Rooms were big, nice and tidy, very clean and a good sound proof.

Cons: Hotel located in the busiest street. So if you need to reach airport on time ensure to leave in advance from hotel during traffic hours.

Pros: location

Cons: The food was very limited. There was no hot water.

Pros: Everything

Cons: Nothing

Cons: First I asked for transfer from airport to hotel but nobody comes. After i arrived they said the driver was ill... Second point,my room wasn’t like in the pictures, also was small. Sorry for that but this is thruth.

Pros: Bar, place to eat.

Cons: Nothing

Pros: The proce is super good and the bed was comfortable and the room very large.

Cons: It seemed to be far away from the sites.

Pros: Comfort rooms, pleasant staff, specious and clean rooms, nice breakfast. Basically everything was great

Cons: It’s a bit far from the city center but it’s easy reachable

Cons: Breakfast was rather poor

Pros: The room itself was so clean and tidy. Very comfy bed and lovely view! Breakfast was so delicious and lots of snacks, I've really enjoyed staying in the hotel.

Pros: I like the cleanliness and the location

Cons: I was late for the free breakfast and yeah I know it's my fault but they did not offer anything like free coffee or what so that's only the minus for me.

Pros: Nice view of the new city skyline from the 11th floor. Room was clean and spacious. Shower didn't leak out of the stall as in nearly every other Central Asian hotel!

Cons: The gym is too cramped and the equipment is old.

Pros: Very nice hotel.meneger off thes hotel very very tkhank you sou much .

Cons: Like nice hotel

Pros: No frills.

Cons: Hot selection of food, the eggs etc was all cold. Someone had forgotten to turn the Baine Marie on

Pros: Staff were always trying to be helpful. It was a very large room though it felt like half of the furniture had been removed.

Cons: The breakfast room looked like a c list celebrity's photo shoot and the breafast was poor

Pros: One night stay - very economical and location friendly. Disappointed by service little bit, i think staff could be more cooperative, there is always hope to improvement. Overall a good stay room is good but there was NO kettle for tea making, glass, cups etc etc. Late night i asked for some water urgently but the guy wanted me to close and pay the bill at the door itself and could not wait to add to my invoice which i wanted to pay while check out. Rooms are bit old and need some changes...... but for this price i think i am over expecting. I will come back again & recommend for short stay coz of location & price.

Cons: Disappointed by service little bit, i think staff could be more cooperative, there is always hope to improvement. Overall a good stay room is good but there was NO kettle for tea making, glass, cups etc etc. Late night i asked for some water urgently but the guy wanted me to close and pay the bill at the door itself and could not wait to add to my invoice which i wanted to pay while check out.

Pros: Pretty good breakfast and nice personnel

Pros: Nothing was good

Cons: Rooms were bad Toilet bad WiFi bad

Pros: Everything was good. Personnel speaking English.

Pros: Located on a main artery by Min. of Internal Affairs, with easy (taxi) access to old Astana and a 15 min drive to new Astana (if you are on official business). A busy place with a mix of guests. Good service. Breakfast is OK.

Cons: Virtually no restaurants within a 15 minute walking distance, requiring a taxi to all decent places (not the hotel's fault, of course). Came during some renovation (?) and enjoyed certain restrictions, but all were handled well by staff.

Pros: Staff is wonderful and helping at any moment. Large bed is very comfortable and firm mattress. Water is available in the hallway.

Cons: Internet a bit slow. It is faster if you go out of the room.

Pros: The first room was not ready and they changed to the new one quite fast. The bed is comfortable as well. Staff was helpful and friendly. Got bar on the first floor.

Cons: The hotel is relatevely old, the first room I've got was not prepared, pillows laid on the floor, no bed sheet. The TV is old as well.

Pros: Very friendly staff, very good breakfast, in the evening you can have drink at the lobby bar, very clean place comfortable beds, room 406 with small separate extansion for those who need to smoke :) location from the Piramid and the main street is not walking, you need bus or taxi. The building from outside does not exactly shows 4 stars and even that is hotel, but dont worry, go inside and is much different and better :)

Cons: All was very good, and cannot complain

Pros: The boy who helped me to care my luggage

Cons: The smell of bedding, mattress and blanket stank inside linen. Clothes hangers were covered with dust. The entrance door to the room and the bathroom door were broken and badly opened. Very poor breakfast, stale, pancakes inedible

Pros: The Business Suite was ok and spacious, even though there was not a proper desk to work at. The managers of the hotel sought their best to set issues I have found, but the normal staff at reception and restaurant/bar is not sufficiently trained to interact with guests. This hotel might be an option if you stay only one night, for a longer stay you will surely find better hotels and better service in Astana.

Cons: The service in the hotel is not in line with a 4-stars hotel service - most members of the staff only speak a little English, if at all; when I asked to change the room for a quieter one (the standard rooms being very small, without any chair or desk and with windows on a very busy street), it was first refused, and I had to wait the other day when an apparently better trained staff was at service at the reception; my company's credit card was not accepted and I had to pay in cash for my stay, which I found quite unusual, as even in another hotel in Kazakhstan there was no problem with payment with the same card; the first day I had to wait 15 minutes to get an espresso at breakfast; one day hot water was not available in the bathroom, but staff did not understand the problem and brought me a bottle of water.... Only after I complained about the bad service and I had a talk to one of the managers I received at least a proper basic service. I would not recommend staying in this hotel if you don't speak Russian or Kazakh, and even then don't expect too much from the service.

Pros: Hotel is nicely equipted. Staff on reception was helpful.

Cons: We should have buffet breakfast, but we had continental breakfast for 2 mornings. Outside temperature was around 0, and room was very cold. Hotel is not 4* star and not boutique style. There was no workplace in the room. But it a good value for money.

Pros: Very clean room.

Pros: Very clean room

Pros: The location of the hotel concerning the old train station is convenient........not too much of a walk. Front desk staff was fabulous and the room OK for two people. Wifi was good and the view was not bad.

Cons: But.....the bar / lounge staff just gave us a cold stare asking for a coffee and walked away not responding. This 4 star hotel does only serve instant coffee!!!! Breakfast was the worst one can imagine.....some sort of omelet cake served cold because they did not use any hot plates...... and only instant coffee!!! The rest. was closed, no food at all in the hotel and only Doener Restaurants between the train station and the hotel and in the immediate surroundings.

Pros: Lobby Staff was helpful

Cons: I did not like the lobby, there was smell and noisy

Pros: Staff were amazing very helpfull very loveable