Nur-Sultan hotels

Pros: Great eggs benedict and fresh orange juice for breakfast. Thank you chef!

Cons: All perfect as usual.

Pros: The location is great, the view (to the diplomatic town) was beautiful and calming, the spa was amazing, the bed was comfortably soft, breakfast yummy.

Cons: The shower faucet, the one at the top, they call it "sunflower" in the room 511 was "singing an opera". Also they don't have Netflix. Hope after our request they will find a way to add it to their TV program.

Pros: Breakfast is great

Cons: Price of drinks haha

Pros: Excellent hotel. Enjoyed breakfast and spa. Turkish restaurant on site was great too. Would return!

Pros: Breakfast was fabulous

Cons: The building is a bit old

Pros: Everything!

Cons: Nothing

Pros: Probably it is better to warn half an hour about check out by phone? It's easy to forget and miss the deadline.

Cons: None

Pros: The staff were super friendly and helpful especially a lady called Ms. Madina. Rooms are nice and location was close to everything. Overall, perfect stay.

Cons: Nothing. Visit was very nice

Pros: The staff were very helpful and would do anything to help The room dining menu is excellent and the food is great The location is OK Aksam restaurant available down has excellent food

Cons: The rooms could be a little cleaner Sometimes, not all amenities were given after they clean the room English is not a popular language, but then again the whole country does not speak English

Pros: Spa center

Cons: It should be better to have irons in each romm

Pros: Excellent bar.

Cons: Check in and check out. Communication troubles.

Pros: Location friendly staff and a great room

Cons: Great stay at Jumaktas, the staff is super polite and helpfull. Nice location to the main tourictic area, restaurant close by. The spa is amazing.

Pros: Location is good although a bit distance from center. Facilities are very good. Very polite and helpful hotel staff. Breakfast was ok... Restaurant is onside but with a separate entrance. Quite and suitable for business dinners.

Cons: average breakfast, no fresh fruits food at the restaurant is overpriced

Cons: Housekeeping did not bother to clean my room for the 2nd day. Toilet paper and other items were not replenished.

Pros: We really enjoyed the hotel staff facilities, room everything was superb however breakfast was mediocre everything else is great

Pros: Great hotel, very nice sauna and pool, helpfull staff.

Pros: beautiful , worth trying

Cons: fantastic location and place

Pros: Nice gym.

Cons: The bar service. The waitress was very unprofessional and not able to process a payment with card.

Pros: Nice Hotel in Astana. Big rooms, nice gym and good breakfast.

Cons: One day coffee was empty at the breakfast at 10:00. They didnt filled it up. This was not that good.

Cons: Gym is not working

Pros: Good facilities and location

Cons: Nothing

Pros: Bowling and trampoline. Breakfast was good.

Cons: The pool was closed

Pros: Give late check out and very friendly staff

Cons: No fresh jouse in breakfast

Pros: Location is good and easy access to traffic. it is also easy to find foods, supermarket and shopping. Also like the sport park nearby.

Cons: hotel facility is a little old. check-in operation takes me quite a long time. The breakfast is very common.

Pros: Clean and location

Cons: Room service menu not much choice

Pros: Location isn't too far from the center of town. Room had a nice view of the nearby park and city. Near a Starbucks and local mall. Nice architecture.

Cons: Poor service. I was told I could have the included dinner in either the bar area or the restaurant. I told the waiters this as I was having a meeting and felt more comfortable at the bar with my guests. They stated yes. Unfortunately, the hotel still charged me for dinner since they didn't bring me the "special set menu." Management did not assist me by discounting or waiving the charge. Only profit driven, not service driven. Also, hotel will definitely not help guests with luggage upon check out. I did receive help from the front desk upon check in after asking a few times. Designed more for non-Western guests who are used to a similar ex-Soviet style hotel. Musty smell in the elevators, no ventilation. A/c in room made loud clicking sound every time the fan turned on or off.

Pros: The food availble

Cons: wanted a double bed only had twin

Pros: From this hotel it is about 2km walk to the Khan Shatyr, Lovers Park and Bayterek Tower, the walk is rather safe and even at night, you may safely walk there. Opposite to the hotel Small supermarket is located, it is open until 11 PM also on Sunday.

Cons: the breakfast could be better, although a lot of products were served, the breakfasts in European hotels in my opinion are better prepared, moreover, during my stay, some products like eg. orange juice were gone and the container is not refiled,

Pros: Well located.

Cons: There's no lift and there are no amenities.

Pros: The location of the hotel is excellent and the staff are very friendly and every thing in the hotel perfect.

Pros: Friendly service and swiftness in everything. Also, I liked this hotel as it provided netflix, many asian tv channels and cheap in-room snacks.

Cons: The hotel's revolving restaurant was always closed whenever I wanted to go!

Cons: The bed was not comfortable

Pros: Good location. Friendly staff.

Pros: Good beds. Friendly restaurant staff.

Cons: Hotel should be called Soluxe Hotel inside the Beijing Palace, as it is just a few floors within the Beijing Palace. The hotel lobby, with few seating, has only little flair, with great LED screens repeating a constant commercial of the business. No cafes exist, but a tea house in which floor to ceiling packages of tea are stored in a warehouse fashion, served on run down sofas. The Door Lock system did not work at check-in, I was issued a key, noting that the matter still was not resolved at check-out five days later, I assume this issue will continue. The Chinese Restaurant has closed down, only a brightly illuminated lobby restaurant (simple coffees and teas were not available as only a full business lunch could be booked) is available downstairs and a revolving restaurant on the 23rd floor with selective opening times, although offering great views of the city, with good Chinese breakfast (avoid the coffee) and all through out friendly staff. Rooms are larger than expected, but bland and functional. And try to avoid days when weddings are celebrated there - gets pretty loud,- also when staff is barking at each other before guests (often experienced). All in all - better upmarket hotel choices are available in Astana and I will definitely not check in here again.

Pros: the room was quite big, also the bath room very comfortable

Cons: The bed was too hard, not comfortable

Pros: Very comfortable and convenient! Excellent room with a large desk, comfy bed, well functioning wi-fi, good bathroom = all the comfort you need. The complimentary water bottles in the room was a nice gesture. I also very much appreciated the room service: all the food I tried was very good. The gym and swimming pool was excellent, and I enjoyed going for a workout!

Cons: Actually I liked almost everything! The only thing is that it was quite difficult to communicate with staff at the hotel because they didn't speak much English. For example when I wanted to book a massage, the staff at the spa only spoke Russian. But we managed to get along as they called a colleague who translated via the phone :)

Pros: Spacious room

Cons: Breakfast was not 5 star. Airport pickup did not work out as planned (they offered free dinner to compensate).

Pros: Location, friendly and helpful staff, good panoramic restaurant, comfortable well equipped room

Cons: The fridge was a bit too noisy

Pros: The hotel is really nice, the staff is friendly, kind and always ready to help. The rooms are spacious and clean, WiFi works well. It is warm and cozy. I enjoyed my stay here.

Cons: The breakfast is acceptable (not very good)... BUT...The main problem of the hotel is that there is no access for people with disabilities. The stairs at the entrance are really high which makes it difficult to get in carrying a big luggage and impossible in a wheelchair.

Pros: pool,

Cons: people in restourant speak only rushan

Pros: Well organized hotel, good view from our room, good dinner at restaurant, very clean and tidy.

Cons: The breakfast buffet was completly empty after an hour and was not refilled. The breakfast-service was unsufficent.

Pros: Room was very cute and nice.

Pros: Kindness of the staff. Cleaning of the rooms.

Cons: WiFi connection (too low)

Cons: It was very hot at the room. Even after opening windows. The temperature was +30,5 degrees. The enter to the hotel is very inconvenient especially if you travel with a baggage.

Pros: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Cons: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Pros: Everything was perfect.

Cons: Everything. Had a dissapointing experience with them once before. Tried them again. Huge improvement. Well done.

Pros: Enjoyed the amenities particularly the Sauna and pool. Good selection for breakfast. Room was spacious and bed was comfy. Shower seal did not work so water leaked onto bathroom floor.

Cons: Staff were ok, room for improvement for their customer service

Pros: Staff is really welcoming. Rooms are big and comfortable

Cons: Nothing in particular. All good. The hotel is a little but far from the city center, about 10 mins Uber away

Pros: Staff, Location, Value for Money, Coziness! Special thanks to MERUERT (the girl at the reception) for helping and making my stay more comfortable!

Cons: I stayed in this hotel twice within a week. On the first time all my requests we taken care; room allotted was nice. Second time the room was not that good, it was in the end of the lobby, though I have requested for an accessible room. Who's meeting you at reception matters a lot!

Pros: Stuff was amazing all the three girls were very helpful

Cons: I think should improve a bit the breakfast

Pros: Very comfortable hotel, and the female staff at the reception desk were great - they all spoke excellent English and were very helpful. The male staff were useless however - they spoke very poor English, or no English, and were unable to answer any question I had.

Cons: It is 6.5 km from all the great sights, so too far for most people to walk. Next time, I will stay closer to the Baiterek Tower or the opera house.

Pros: Staff is super helpful, all speak English. My emails were replied immediately thanks to Zhansaya (hotel manager). Staff helped me to book my transfer from Airport and mobile router for wandering around in the city. Sauna, swimming pool and gym are new. Breakfast is enough and dinner is abounded. I booked too small room, next time I’ll book bigger one. I paid almost nothing. Prices are very cheap.

Pros: Very friendly and English speaking staff. Room was very clean and comfortable.

Cons: - The shuttle to the airport is not included in the price. This was not informed while booking the room. - There was no information about the restaurant food or room service in the room.

Pros: The only advantage is staff .. they were really friendly.

Cons: There were black hairs on my bed ,..

Pros: Good and comfortable hotel.

Cons: The cleanliness of the during the stay.

Pros: Goog place and value for money!

Cons: Poor heating

Pros: Facilities great, pool gym massage. Staff helped with urgent business problem

Cons: This is a general point really! I'm not sure how many westerners are going to be attracted to a country that serves really odd processed meat dishes- the sausages are like something from soviet industrialisation stage! I know there are frankfurters but a little more proximity to wonderful natural products might help

Pros: Super efficient staff Lovely appearance Everything worked well

Pros: Nice hotel and staff

Pros: The place is clean, rooms are comfortable and not expensive. The breakfast and dinner were nice. The day staff on reception very helpful. The location is a bit outside the city center, but Hotel is well connected by public transport with the rest of the city.

Cons: The night staff on the reception should be trained more, because the guy that we encountered knew almost nothing about hotel (is there gym, etc). BTW, there is no gym in the hotel.

Pros: Fantastic staff w ok english, big rooms and bathrooms, good restaurant at hotel, convenience stores 24/7 just across the street, Eurasia shopping centre 100 metres away.

Cons: Many complain rightly that hotel is difficult to find. That is true the first time. Hotel hidden in otherwise residential area. Highly recommend ordering transfer from airport through hotel. Ca 7,5 euro for ca30 min drive and TOTALLY worth it. Driver will know way, and once you’ve been there, finding it again is easy. We travelled in May, temperature super. Unsure if A/C will do on hot summer days. Balconies in some cases waste of money. Some balconies are totally glassed in with only small window to open. Practically a greenhouse with no furniture. Completely useless. Some balconies seemed ok. Depends on what part of the facade room is on.

Pros: Reception staff very helpful, good breakfast

Cons: Room moquette not cleaned , bathroom with some parts broken, problems with room service because nobody spoke english, bit far from the centre of the city

Pros: Friendly staff, good-sized room. It's in the old town, which isn't a great location but there's always Yandex and Uber.

Cons: I needed to complete a visa application and the hotel only had one computer at reception. The young lad was very kind and tried to help me but the computer was so old and virus-ridden, I couldn't complete my application on it and had to go to a gamer cafe.

Pros: Thank you all staff members, special thanks to Khamit :)

Pros: price and everything is clean and new

Cons: location

Pros: Luxury, respectfull staff :)

Cons: guests downstairs were very noisy. hotel has nice terrace (balcony) but its interconnected with other balconys due to small gaps between the sections. Thats why you can hear noisy couples sometimes especially when they stand on the balcony.

Pros: Excellent staff help.Great value for money.Great architecture .Nice Uzbek restaurant next door.Nice breakfast option.Inexpensive and fast taxi rides.

Cons: Bed should have been better first night.Hotel a little too far from downtown.Astana pyramid closed.

Pros: The hotel is located within 15-20 minutes walking distance from the Astana-1 Railway Station.

Pros: very good hotel in a good location in older part of Astana, very friendly and helpful staff

Pros: Staff

Cons: The place weren’t that clean, and it’s visible, very visible. The breakfast felt like I am begging for food, maybe because I got used to self-serve, but at the same time it seem they didn’t want to show what kind of food they had. The breakfast itself was like a supper added with eggs and that’s all.

Pros: Super location, friendly and helpful staff. Great breakfast. Very spacious rooms.

Cons: Was happy with everything.

Pros: The location was really nice and the staff was very helpful. The location is especially good if you want to go for some party as well.

Pros: Staff, cleanness, facilities

Cons: na

Pros: Gym and pool facilities were excellent and staff were lovely. Breakfast was also good with lots of choice.

Cons: Breakfast was fine, however, food in both restaurant and lobby/cigar bars was very poor and location wasn’t great. No decent restaurants or points of interest nearby.

Pros: Or they need eliminate 5th star or they need renovate rooms corridors and lifts...

Cons: Breakfast, access to WorldClass

Pros: An excellent choice in Astana. A very friendly and comfortable place. Clean rooms, quality bedding, perfect shower, an iron, everything one may need. In addition to that - very friendly and helpful staff. A useful tip visitors: there are local sim cards available at the reception with different Internet plans. You can get several Gb for just a few dollars and stay online wherever you are.

Cons: Was not happy about the coffee. But it was ok with milk :). Otherwise, I just can't think of anything that could be wrong. My stay at the hotel was very comfortable.

Pros: they charged me additional fee for earlier check-in ,despite the fact, that I wrote them

Cons: hidden fees

Pros: All staff were very obliging and helpful. Nice location on the river and central for city meetings Special thanks to Aliya, who was managing the reception bar area

Cons: Nothing to report as dislikeable. Everything was first class. Thank you

Pros: Location

Cons: Leaking shower

Pros: Staffs

Cons: Even after confirmation on email early check in is not provided and wasted my 1.5 hours killing my time outside. A/C was not working in the room properly and need to call FO for that, Technician came but still it was not effective so managed with that only.

Pros: Staff was good

Cons: I asked for heater and they didn't have it. It was cold in room.

Pros: The junior suites are great value for money and very comfortable and spacious. Staff are friendly and helpful which made it a very pleasant stay. Hotel has a small but well stocked bar and you can get fast food next door such as pizza and fries.

Cons: Would have been nice to have a full restaurant at the hotel and would be good if the bar was bigger.

Pros: Very friendly and helpful staff at the reception desk!!!

Cons: The fridge frozen all drinks, the table with a broken leg, the shower cubicle with broken floor, only one free electric socket in double room - for this reason the comfort at the room did leave something to be desired. However, worst of all was breakfast. I think the breakfast at this hotel is same kind of mistake. Not many dishes to choose and a cold food in the heated dishes are same kind of nonsens at high quality hotel. The men menaging the brekfast hall was very lazy!!!

Pros: The G Empire hotel was perfectly located for exploring the South Bank of Nur Sultan. It is located by a bazaar, market, grocery store, and a KFC so all of my food needs were met. If you are willing to walk for a while, you can go down Abay Street and then Republic Street to cross the bridge into the Left Bank.

Cons: The hotel could not provide me with maps of the city.

Cons: Furniture are very old

Pros: Hello, I liked everything, the team, the hotel, the emplacement... It was so marvellous. Everything was perfect. I recommend you this incredible hotel. All the best for you G Empire. I will miss you

Pros: The staff were really friendly and efficient. Service was excellent and the room was spacious, very clean and nice. The hotel has a small bar and a fast food place where you can get pizza next door.

Cons: Would have been nice if the bar was a little bigger, but everything else was great about the place.

Pros: Big spacious rooms and relatively clean.

Cons: The location is bit too far from the city center and shopping mall.

Pros: The warm, lovely welcome by the staff; The room was spacious, good hot water and kind prople. However, we regret that there was no coffee at breakfast.

Pros: Center town, easy to manage meetings.

Cons: Lack of professionalism at reception

Pros: Great location, good services. Big and clean room, nice bed. Very institutional hotel with a perfect position and a great view. Nice breakfast.

Cons: Nothing too bad, but the gym and pool (nice structures), are outside in another building, and Nur Sultan can be freezing! restaurant is average, but nearby there are lots of great places with good prices

Pros: I liked location. It is in the center of the new center. The hotel is close to all places I needed to visit. I liked Bayterek view from my window. The room is spacious and clean.

Cons: The room has print of outdating. At least mine on the 5th floor.

Pros: You simply can't beat the location. Ask for a room with a view of the Bayterek Tower. The rooms are absolutely ENORMOUS. Also the reception staff are extremely kind.

Cons: We really could have done with a safe deposit box in the room. But apart from that, all great

Pros: Everything was good. Personnel speaking English.

Pros: Located on a main artery by Min. of Internal Affairs, with easy (taxi) access to old Astana and a 15 min drive to new Astana (if you are on official business). A busy place with a mix of guests. Good service. Breakfast is OK.

Cons: Virtually no restaurants within a 15 minute walking distance, requiring a taxi to all decent places (not the hotel's fault, of course). Came during some renovation (?) and enjoyed certain restrictions, but all were handled well by staff.

Pros: Staff is wonderful and helping at any moment. Large bed is very comfortable and firm mattress. Water is available in the hallway.

Cons: Internet a bit slow. It is faster if you go out of the room.

Pros: The first room was not ready and they changed to the new one quite fast. The bed is comfortable as well. Staff was helpful and friendly. Got bar on the first floor.

Cons: The hotel is relatevely old, the first room I've got was not prepared, pillows laid on the floor, no bed sheet. The TV is old as well.

Pros: Staff was very friendly. Everything was very clean. Highly recommended.

Pros: Very friendly staff, very good breakfast, in the evening you can have drink at the lobby bar, very clean place comfortable beds, room 406 with small separate extansion for those who need to smoke :) location from the Piramid and the main street is not walking, you need bus or taxi. The building from outside does not exactly shows 4 stars and even that is hotel, but dont worry, go inside and is much different and better :)

Cons: All was very good, and cannot complain

Pros: The boy who helped me to care my luggage

Cons: The smell of bedding, mattress and blanket stank inside linen. Clothes hangers were covered with dust. The entrance door to the room and the bathroom door were broken and badly opened. Very poor breakfast, stale, pancakes inedible

Pros: The Business Suite was ok and spacious, even though there was not a proper desk to work at. The managers of the hotel sought their best to set issues I have found, but the normal staff at reception and restaurant/bar is not sufficiently trained to interact with guests. This hotel might be an option if you stay only one night, for a longer stay you will surely find better hotels and better service in Astana.

Cons: The service in the hotel is not in line with a 4-stars hotel service - most members of the staff only speak a little English, if at all; when I asked to change the room for a quieter one (the standard rooms being very small, without any chair or desk and with windows on a very busy street), it was first refused, and I had to wait the other day when an apparently better trained staff was at service at the reception; my company's credit card was not accepted and I had to pay in cash for my stay, which I found quite unusual, as even in another hotel in Kazakhstan there was no problem with payment with the same card; the first day I had to wait 15 minutes to get an espresso at breakfast; one day hot water was not available in the bathroom, but staff did not understand the problem and brought me a bottle of water.... Only after I complained about the bad service and I had a talk to one of the managers I received at least a proper basic service. I would not recommend staying in this hotel if you don't speak Russian or Kazakh, and even then don't expect too much from the service.

Pros: Very clean room.

Pros: Very clean room

Cons: bad hotel without management...

Pros: The location of the hotel concerning the old train station is convenient........not too much of a walk. Front desk staff was fabulous and the room OK for two people. Wifi was good and the view was not bad.

Cons: But.....the bar / lounge staff just gave us a cold stare asking for a coffee and walked away not responding. This 4 star hotel does only serve instant coffee!!!! Breakfast was the worst one can imagine.....some sort of omelet cake served cold because they did not use any hot plates...... and only instant coffee!!! The rest. was closed, no food at all in the hotel and only Doener Restaurants between the train station and the hotel and in the immediate surroundings.

Pros: Lobby Staff was helpful

Cons: I did not like the lobby, there was smell and noisy

Pros: Staff were amazing very helpfull very loveable

Pros: Location Price

Cons: Breakfast was disaster Staff is very rude Room was not properly cleaned

Pros: Nice view of the new city skyline from the 11th floor. Room was clean and spacious. Shower didn't leak out of the stall as in nearly every other Central Asian hotel!

Cons: The gym is too cramped and the equipment is old.

Pros: The room was clean but old, it is worth its price, but more like a budget price hotel. Definitely better to pay 20$ more and sleep in comfort class hotel

Cons: The building is old