Nice hotels near Massena Museum

Cons: The staff were very poor in responding to complaints - no apologies ever.My room smelled of mould ,to discover next day that there was a furnace type room opening into my closet,which did not have a door.On complaining ,I was given an excuse instead of an apology. Also,after staying 3 days,I was stopped by a security doorman on entering the lobby ,to question me if I was staying at the hotel. Very very upsetting and again ,after telling him yes ,no apology. Good staff should know the guests and be carful before causing an embarrassing moment. The service at breakfast was very poor and the buffet layout difficult to manage due to the tightness of the restaurant.

Cons: Rooms definitely need refurbishment

Cons: The carpet in the halls made it hard to move luggage around and did not fit the period and style of the hotel. Some of the art didn't suit the hotel ambiance. The carpet in our room was very worn and old. The bathroom had chipped sharp tiles and had not been updated which was a little disappointing for the price point. We were also disappointed that no one informed of the beach facilities available.

Cons: It is difficult to understand how they have had so many high ratings as feed back I can only conceive they have faked their reviews. This is not a 5 Star hotel which might be where our issues lie. Rightly or wrongly I expect certain things when I travel Clean rooms , gym , working internet, comfortable pool and furniture, more than 2-3 hour time windows in which to order food, a lift that will fit a pram, comfortable lounge areas... I also object to spending €50 on Sun beds everyday... however I have more Il feeling towards hotel.com who sold it as a five star hotel and then showed no interest in helping me change booking .., We knew the area that we were supposed to be in and felt comfortable booking the hotel as it claimed to be a 5 Star. Then they just ignored my complaints , I also paid for a direct sea view which you get on the 4th and 5th floors but on the 3rd only a view of trees hotel .com again unhelpful..

Cons: Limited storage space in our room . Had to move furniture to open one of the wardrobe doors as our room whilst lovely & clean with nice décor was small. We didn't have a car so parking not an issue for us . Extremely limited on street parking space for those with cars.

Cons: The man with glasses at the Front desk concierge is extremely cold and rude and should not be working in the hospitality industry. Also pool and lobby were so humid

Cons: Location

Cons: Very expensive breakfast Very expensive parking Lack of ambiance. Feels soulless - could be improved with some background music? Lift was smelly

Cons: Older property that Marriott purchased, but needs a lot of renovations to truly live up to the 5 stars it has been awarded.