Embassy Suites by Hilton Niagara Falls Fallsview

I reached out to the supervisor she appologizes but that's not enough at all

The Room Cleaning , we stayed that day until afternoon and the lady came twice asking to clean the room , we went out at3pm that day she didnt clean well and I could still see the food that I dropped the day before still at the Same spot , Also she did throw away my sons Puzzle box ( countries of the world puzzle ) it was obvious it's not for throwing it has a picture of the countries of the world very obviously printed on the box but she was late because of us that's why she didn't clean well and throw my sons puzzle box in to the Garbage .

It’s not the property, but at checkin time the manager said that they don’t honor third party bookings and that he will put us in a better room for $75 per night with falls view and a king bed and I said great, and I asked him what about my booking with booking.com he said that they don’t honor third party booking I asked him how much is this gonna cost he said only $75 per night, and he was an Indian manager and he will give us a special. On the sheet that I signed it did not say “upgrade”. When we came down to checkout the we were shocked at the bill it was for $1057.00. I will never recommend this hotel to anyone. I think that this guy targeted older couples. We thought that he gave us a great deal, not knowing that it was the biggest robbery of our life. Mr. & Mrs. C. Amin

The rooms are good, very large and comfortable

They charge for valet parking, but it’s not valet. They don’t bring your car, instead they have you take a shuttle off site and pick up the car your self. Which is the same as their cheaper parking option. The restaurant staff are rude and lack basic common sense. During breakfast our party went and waited in line for a table. I was stuck waiting for another elevator, by the time I made it down my group was seated. The hostess wouldn’t let me join my group and forced me to wait in the long like even after telling her that we already have a table and I’m just joining them. Then later one of our party went to the washroom and (it’s outside the restaurant door) and they wouldn’t let him back in without a fight and tried to make him wait again. They’re power hungry and lack any common sense when it comes to how a restaurant works.