|"Great value for your money!"||(in 20 reviews)|
|"All the staff were very friendly!"||(in 51 reviews)|
|"The location was excellent!"||(in 119 reviews)|
|"Rooms were not clean."||(in 104 reviews)|
|"The shower curtain was moldy."||(in 9 reviews)|
|"Charged $5 per day parking!"||(in 32 reviews)|
The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
Bed bugs!!! and management will not take ownership
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .
Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
No tea/coffee facilities. Water took 10+ minutes to get hot
cheap,bonus microwave and small fridge
walking up to the 3rd floor with all our luggage was a pain, the walls were concrete were the bedframes attached to and look out of place compared to the other walls
I love the beds and the down duvets. So comfortable. Also like the microwave and fridge which is great for having drinks and snacks. The room is clean and doesn't smell musty like some motel rooms at Niagara falls.
The hotel staff are so helpful. The rooms were very clean and the beds were extremely comfortable.
This was a great place to stay as a base to explore the Niagara Falls. The staff were helpful, the room was great! Nice and quiet, even on Saturday night! Off street parking a real bonus. Will stay there again and can strongly recommend this hotel.
The fact that we only had two nights and would have loved to stay longer!!!!!!!
Located in Niagara Falls City, Empress Inn and Suites by Elevate Rooms provides complimentary wireless internet and a gym. It is close to Niagara Falls.
A variety of premium services are available for guests of Empress Inn and Suites by Elevate Rooms, such as babysitting/child services, a concierge and a currency exchange. Staff are available 24/7 and can assist with booking tours and tickets.
The hotel has 80 rooms, all of which are equipped with a variety of amenities to ensure a comfortable stay.
The location of the hotel permits easy access to many tourist attractions. Fallsview Casino Resort and Niagara River are a short walk away.
based on 1 317 reviews
Policies vary by room type and provider.
Empress Inn And Suites By The Falls is located at 5951 Clark Avenue in Fallsview, 0,3 km from the centre of Niagara Falls. Niagara Falls Tower is the closest landmark to Empress Inn And Suites By The Falls.
Check-in time is 15:00 and check-out time is 11:00 at Empress Inn And Suites By The Falls.
Yes, Empress Inn And Suites By The Falls offers free Wi-Fi.
No, Empress Inn And Suites By The Falls does not offer free parking.
No, Empress Inn And Suites By The Falls does not offer free airport shuttle service.
Empress Inn And Suites By The Falls is 11,2 km from Niagara Falls. Empress Inn And Suites By The Falls is 32,9 km from Buffalo.
No, pets are not allowed at Empress Inn And Suites By The Falls.
No, Empress Inn And Suites By The Falls does not have a pool on-site.