Cons: Car did not have cruise control.
Great rental, poor service
Pros: Rental itself was great, clean, ran great. Great rental.
Cons: On pick-up, they said I had booked the wrong location even though my reservation was for the correct location, which I showed them. The person ahead of me in line had the same problem. Also, when I dropped off the rental they tried to charge a weekly rate even though I had spoken with the agent at pick up about converting it back over to a daily rate after the rental was up (which was reflected in my contract). Although a manager corrected the problem after I showed her proof, the initial agent was incompetent and did not know what he was doing. The manager had to show him twice. Also, the parking attendant was rude at drop off until he realized that I was correct. Would probably not use national through kayak again- too much of a hassle when you are traveling!
National in myrtle
Pros: We were upgraded to a mini van at no additional cost, car was clean and comfortable
Cons: Didn't know that prepaying for gas would be a bad idea, only used a quarter tank and paid for the whole thing
Cons: i reserved a car ahead of time price and conformation code was received. price $313 and some change. i get there and they try to charge me $992 and some change for my car. was suppose to get a midsize car got stuck with a compact car and was there for almost 2 hrs waiting after i talked to the person at the desk.
Sent to the WRONG Airport
Pros: I like that I got a free upgrade and a reduced rate from the woman working the desk at Myrtle Beach International Airport. I presented her with my paperwork and the airport was the WRONG airport in Myrtle Beach (the private airport - Not MYR which is the airport code for the International Airport). The whole booking had to be cancelled, the insurance had to be cancelled and everything had to be rebooked.
Cons: That the airport code for Myrtle Beach (MYR) is the incorrect booking code to get a car rental! Who came up with that idea?!
Pros: They make the return process quick and easy, the attendants are always really friendly.