Guest reviews
Overall rating
8,0
Excellent
Based on 893 reviews
Cleanliness
4,7
Comfort
4,5
Pick-up/Drop-off
4,4
Value for money
3,3
Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
2
3
5
1
16
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
-
10,0
Good experience in mexico
Pros: Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)
Cons: Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
review from
-
2,0
Bad Experience
Pros: Nothing
Cons: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
review from
-
6,0
Pros: The employees are very nice, and helpful I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Cons: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
review from
-
6,8
Pros: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Cons: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
review from
-
2,0
Ridiculous
Pros: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Cons: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
review from
-
4,0
This is just a drop off
Pros: Looks like they have more cara
Cons: It's hard to find
review from
-
8,0
Good experience but make sure you read the fine print
Pros: Customer service, drop off/pick up experience, clean place
Cons: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
review from
-
2,0
Horrible - Europcar México
Pros: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
review from
-
2,0
Stay away!!!!!
Pros: I did not like anything.
Cons: I paid my rental online and upon my arrival, I was informed that I was required to pay an insurance for the car which was three times what I paid for the rental itself. The insurance payment required for me to get my rental was of 180.00 USD. I was told that I could not get a refund and I was left without a car to move my family and myself in. All I can say is stay away. Unfortunately, this is the first time I booked anything through kayak and it will definitely be the last.
review from
-
2,0
Overpriced insurance packages
Pros: Get a car from a local hotel.
review from
-
10,0
Pros: The car was nice and clean
review from
-
4,8
Hidden Disclaimer
Pros: It was a cheap rental
Cons: the rental was 50.00 but the required insurance purchase was 400.00, that is stupid. My insurance covers me in foreign territory but National required additional insurance.... that is asinine.
review from
Other suppliers in Guadalajara scored
- 5.2/10 Alamo car hire in Guadalajara
- 3.5/10 Budget car hire in Guadalajara
- 4.1/10 Dollar car hire in Guadalajara
- 3.7/10 Hertz car hire in Guadalajara
- 3.3/10 Europcar car hire in Guadalajara
- 5.0/10 Thrifty car hire in Guadalajara
- 3.2/10 Payless car hire in Guadalajara
- 4.8/10 Economy Rent a Car car hire in Guadalajara
- 3.9/10 Ace car hire in Guadalajara
Where can I find National hire cars in Guadalajara?
Av. Ninos Heroes No 125, National car hire
Address
Av. Ninos Heroes No 125Hours
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |