Book National hire cars in Guadalajara

Reviews for National in Guadalajara

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2.0

Terrible experience at GDLCons:We had reserved a car with National for pickup at Guadalajara airport to use over a 4 day vacation that started this past weekend, and had made the reservation over a week in advance. I trusted National due to many past rentals for both personal vacations and corporate travel within the states. Upon arriving at GDL, the National kiosk told us they did not have a car for us due to our flight being ~1 hour late; and that if we could wait an hour or so they would give us the next car available. We spent our first hour and a half in Guadalajara sitting on our luggage patiently waiting for a car, only to be told after waiting that there was still no car, no ETA on when we one would be available, and that they had no further options for us. Needless to say, we went with another rental car company at that moment, and later learned from locals that this type of experience is all too common with National here. I'm not sure what the point of making a reservation is if it does not reserve a car for you, but I know that I wouldn't trust National again for a Mexico rental.Reviewed Jul 6 2016

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5.6

Daily rate quintupled by mandatory insurance; carPros:Pickup and dropoff very friendly. Car worked.Cons:1. I requested a compact; on Kayak they have available Economy, Mini, and Compact, where Compact is more expensive than either Economy or Mini. This led me to believe that I would have a car three steps up from the tiniest. When I arrived, they told me that I had reserved the tiniest car available; after arguing with the attendant, he gave me a mini-class Chevy Aveo, a piece of junk car with no power, and a really terrible turn radius. 2. Required Insurance: I get it that you need insurance, and when abroad it's a good idea to have something basic even when relying on credit card rental insurance. The attendant led me to believe that the insurance was going to be less than $20 for the duration. This was not the case. Insurance ended up costing in excess of $160 US. For a six day rental, that's over $25 per day, when the rental of the car itself was $40 for the entire trip. This is $6 more per day than what National charges on its website for Third Party liability, which is all I got. I've been a National customer for a long time and have been willing to pay a little more to use them instead of another company. I've never felt so angry at National and will no longer use them exclusively after this. The only bright side was the staff being very friendly; however, even a thief will smile at you while robbing you blind.Reviewed Nov 12 2015

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2.0

Horrible - Europcar MéxicoPros:Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.Reviewed Apr 18 2017

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6.8

Pros:Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.Cons:My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.Reviewed Aug 15 2017

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2.0

ScamPros:NothingCons:At Guadalajar airport they try to impose an insurance that increse by 3 folds the price of the vehicle. When we did not accept then they gave us the option of limited insurance. With a credit card retention of 1500.00. Yes you read it right. $1500.00 retention on a credit card for whay was come to be an 800.00 car rental in a much smaller car. OBVIOUSLY we did NOT rentReviewed Sep 3 2016

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10.0

Good experience in mexicoPros:Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)Cons:Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.Reviewed Jan 14 2018

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2.0

Stay away!!!!!Pros:I did not like anything.Cons:I paid my rental online and upon my arrival, I was informed that I was required to pay an insurance for the car which was three times what I paid for the rental itself. The insurance payment required for me to get my rental was of 180.00 USD. I was told that I could not get a refund and I was left without a car to move my family and myself in. All I can say is stay away. Unfortunately, this is the first time I booked anything through kayak and it will definitely be the last.Reviewed Oct 19 2016

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2.0

LIES!!!!!Pros:Nothing sucked!!!!!Cons:Everything!!!!!Reviewed Aug 2 2016

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8.0

Good experience but make sure you read the fine printPros:Customer service, drop off/pick up experience, clean placeCons:Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.Reviewed Jun 29 2017

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4.8

Hidden DisclaimerPros:It was a cheap rentalCons:the rental was 50.00 but the required insurance purchase was 400.00, that is stupid. My insurance covers me in foreign territory but National required additional insurance.... that is asinine.Reviewed Sep 11 2016

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2.0

Overpriced insurance packagesPros:Get a car from a local hotel.Reviewed Sep 21 2016

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2.0

Cons:Did have the car I needed or reserved didn't careReviewed Jun 29 2016

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• What is the most popular car hire from National in Guadalajara?

  Economy (Ford Fiesta or similar) is the most frequently booked car hire type from National in Guadalajara.

• How many car hire locations does National have in Guadalajara?

  National has 4 car hire locations in Guadalajara. Take a look at our National hire location map to find the best car hires near you.

• Does National have a car hire location at the airport: Miguel Hidal airport (GDL)?

  Yes

• Does National offer shuttle or airport pick-up services from Miguel Hidal airport (GDL)?

  Yes