Guadalajara Car Hire

Guadalajara Car Hire

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Guadalajara car hire information

Pick-up location Guadalajara
Hire locations 50
Airport locations 20

Guadalajara car hire reviews and directory

Rated no. 1
Avis
avis
Best rated
8,0 Excellent (1 review)
3 locations in Guadalajara
Avis
Locations in Guadalajara
Avenida De Las Americas 1169, downtown
+52 333 817 5226
Carr Guadalajara Tiajomulco De Juniga
+52 333 688 5784
Hilton Hotel- Av De La Rosas 2933
+52 333 671 3419
  • 5.0
  • 5.0
  • 6.0
  • 5.0
  • 4.0
Recent reviews
8,0 Excellent
Sep 14 2016
Buen servicio de entrega
Pros: Rapidez entrega
Cons: Nadie recibe auto al llegar
Rated no. 2
Thrifty
5,6 Okay (12 reviews)
1 location in Guadalajara
Thrifty
Locations in Guadalajara
Carr, Guad-chapala Km 17.5
180 0021 2277
  • 4.7
  • 6.7
  • 6.3
  • 5.7
  • 4.3
Recent reviews
8,8 Excellent
Jul 7 2016
Cons: insurance was more than I paid for the car other than that it was great!
5,6 Okay
Jul 10 2016
Must have lots of patience
Pros: The car was clean, and the people were friendly.
Cons: They didn't even have a car to rent to us! When they found a temporary solution, they just kept us waiting for 4 hours while they slowly prepared the car. Multiply everything by 3 or 4. If they say it will be ready in 10 minutes, plan on 40, 1 hour = 4 hours, etc. We were eventually on our way, but very frustrated.
2,0 Mediocre
Feb 5 2017
Pros: nothing
Cons: thrifty did not released the rental car unless I purchase a liability insurance policy for the ridiculous price of around $1100 which I think its a complete ripoff
6,8 Good
Mar 11 2017
Cons: The insurance price was more than triple than the car
6,0 Good
May 15 2017
Cons: hidden liability fees, it's about 17$ per day
2,0 Mediocre
Jul 7 2017
Terrible experience !
Cons: Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
10,0 Excellent
Jul 27 2017
Great service
Pros: Got a brand new car and staff was very helpful
2,0 Mediocre
Dec 15 2017
Cons: Price was not accurate
8,0 Excellent
May 11 2018
Car
Pros: The car was ok.
Cons: The insurance price was triple the price of the car.
8,4 Excellent
Sep 18 2018
Hidden costs
Pros: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Cons: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Rated no. 3
National
5,4 Okay (11 reviews)
4 locations in Guadalajara
National
Locations in Guadalajara
Av Mariano Otero 3261
+52 333 540 8940
Av. Ninos Heroes No 125
+52 333 614 7175
Ave. Lazaro Cardenas 3073
+52 333 613 8170
Miguel Hidalgo Airport,chapala
+52 333 688 5522
  • 4.9
  • 6.0
  • 6.2
  • 5.5
  • 4.5
Recent reviews
6,8 Good
Aug 16 2016
Cons: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. .. Plus the car was not available and had to take another one.
10,0 Excellent
Sep 14 2016
Pros: The car was nice and clean
2,0 Mediocre
Sep 21 2016
Overpriced insurance packages
Pros: Get a car from a local hotel.
2,0 Mediocre
Apr 18 2017
Horrible - Europcar México
Pros: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
8,0 Excellent
Jun 29 2017
Good experience but make sure you read the fine print
Pros: Customer service, drop off/pick up experience, clean place
Cons: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
4,0 Okay
Aug 8 2017
This is just a drop off
Pros: Looks like they have more cara
Cons: It's hard to find
2,0 Mediocre
Aug 10 2017
Ridiculous
Pros: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Cons: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
6,8 Good
Aug 15 2017
Pros: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Cons: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
6,0 Good
Aug 29 2017
Pros: The employees are very nice, and helpful I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Cons: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
2,0 Mediocre
Jan 2 2018
Bad Experience
Pros: Nothing
Cons: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Rated no. 4
Economy Rent a Car
4,9 Okay (9 reviews)
1 location in Guadalajara
Economy Rent a Car
Locations in Guadalajara
Guadalajara International Airport
+52 336 601 8375
  • 5.1
  • 5.1
  • 5.3
  • 4.0
  • 4.9
Recent reviews
6,8 Good
Aug 9 2017
Pros: They are not at the airport
Cons: There is no way to contact them, they are located two miles from the airport
5,2 Okay
Mar 17 2018
Wrong car
Cons: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
10,0 Excellent
Jul 24 2018
Great deal and service.
Pros: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Cons: The car did have some bumps and scratches prior. We made sure to get pictures.
2,0 Mediocre
Aug 1 2018
Didn’t listen a word
Pros: Nothing
Cons: No comments
2,0 Mediocre
Aug 16 2018
Misleading
Pros: At least it didn't break down.
Cons: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
2,0 Mediocre
Dec 7 2018
DECEIVING!!!
Pros: Almost nothing.
Cons: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
3,2 Mediocre
Mar 10 2019
Pros: Nothing about it.
Cons: everything
5,2 Okay
Mar 30 2019
Pros: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Cons: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
7,6 Good
Aug 21 2019
Cons: closing time is not what they say it is
Rated no. 5
Alamo
4,1 Okay (13 reviews)
2 locations in Guadalajara
Alamo
Locations in Guadalajara
Av Vallarta 1285 Entre Emerson
+52 333 613 5551
Miguel Hidalgo Intl Arport
+52 333 688 8077
  • 3.8
  • 4.1
  • 4.1
  • 3.9
  • 3.0
Recent reviews
2,0 Mediocre
Aug 19 2018
Bad. Just. Bad.
Pros: Nothing
Cons: The false advertising. Website said $525/mo including insurance. Clerk said, “oh no. It’s $1700/mo PLUS insurance!!! I spent $50 on an Uber to drive over 1 1/2 hours and left disappointed and angry.
2,0 Mediocre
Apr 22 2019
Cons: They never honored my booking and gave my car tr to someone else and told me to read the fine print and that is subject to availability. But I had a confirmed booking .i had to pay 3 times more the amount to get a car
2,0 Mediocre
Feb 1 2017
I was told my rental was one price and charged ano
Cons: I was told my rental would be $27.00 and once I got there I was forced to purchase the Insurance and I had to pay $147.00. I have never been forced to pay for Insurance and I have rented many cars.
6,8 Good
Apr 2 2017
Eye opener
Pros: Only thing helping my experience was that it is an American brand. Rest were fine or just good enough. The cars were no clean like in US, lot more body damage and wear tear. Language issue was a major issue. Couldn't understand most of our the conversation. But they all tried hard and on drop off one employee was fluent in English- it was helpful
Cons: Car was not well maintained, damaged and I needed to exchange it and got that the car had to be brought from my original place of rent- 200 miles & 5 hrs of drive away.
6,4 Good
Nov 24 2018
Insurance cost is 4 times what it costs in US
Pros: Check in our was expedited. Professional staff.
Cons: Arncies have to find a way to lower insurance costs in Mexico I have rented better cars in us and Europe for one fourth of the price.
10,0 Excellent
Dec 6 2018
Great car and great deal
Pros: The price I paid
Cons: The interior of the car I got
2,0 Mediocre
Feb 26 2019
Cons: They tried to force me to buy insurance for 500 dollars per 2 weeks rental on top of the reservation rate. Had to cancel, did not rent there. Hertz was better.
5,2 Okay
Jun 3 2019
Pros: Staff was nice.
Cons: Not sure if there was fine print but the price on the website was definitely not the price paid. $175 was on the reservation and it was close to $600 after the MANDATORY insurance.
2,0 Mediocre
Jul 2 2019
Cons: They lie about the price I end up with Avis From 8 us to 170 us they try to Charge me When I got there , such a trick
5,2 Okay
Jul 6 2019
Cons: Is to expensive
Rated no. 6
Enterprise
enterprise
3,9 Mediocre (11 reviews)
3 locations in Guadalajara
Enterprise
Locations in Guadalajara
Av Ninos Heroes No 125
+52 333 614 7175
Ave Lazaro Cardenas 3073
+52 333 613 8170
Miguel Hidalgo Airport,chapala
+52 333 688 5522
All Enterprise reviews
Enterprise reviews in Guadalajara

Recent reviews

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great service
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car was great
great car
airport location
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picked up the car
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Rated no. 7
Budget
3,3 Mediocre (13 reviews)
2 locations in Guadalajara
Budget
Locations in Guadalajara
Av. Mariano Otero # 1288
+52 333 613 0027
Carr. Gdl-Chapala Km 17.5
+52 333 688 5216
  • 3.4
  • 3.5
  • 3.2
  • 3.2
  • 2.9
Recent reviews
2,0 Mediocre
Jan 9 2017
Poor service, poor communication
Pros: Although Budget may offer a low price, I would strongly recommend using a different rental car agency. Budget has extremely poor customer service, both online and especially in the store. Agents may not always recognize your rental reservation, so consider having a plan b. Overall, I was highly disappoint with my rental and will never use Budget again.
2,8 Mediocre
Apr 17 2017
Pros: The person who attend me try to fix the problem. End up getting a car without AC ☹️
Cons: I didn't like this place because when I arrived to pick my car, they told me the they didn't have no cars at all. And I had a reservation already.
7,2 Good
Apr 19 2017
Glad we were just dropping off here, because it was hard to communicat
Pros: Quick service
Cons: While I understand we are in Mexico, and I can't speak Spanish, the communication was nonnexustant. Maybe written instructions in English could help them for when renters don't speak Spanish.
2,0 Mediocre
May 7 2017
Reservation was not found
Cons: The reservation was not found by the front desk clerk. My fight arrive at 11pm and I was told the central office was close and I was offer other vehicle at a very high rate. I was so disappointed
2,0 Mediocre
Jan 6 2018
Cons: they did not have car and tried to upsell me to the car I should have received in the first place. I didn not take the car. Then they wanted me to pay different insirances even though they were told that my credit card covered the insurance.
2,0 Mediocre
Feb 13 2018
Took like two hours to get a car!
Pros: Nothing
Cons: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
2,0 Mediocre
Jan 13 2019
Horrible
Cons: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
3,2 Mediocre
Jul 4 2019
Pros: DO NOT RENT HERE, they alter the prices so much
5,6 Okay
Jul 8 2019
Cons: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
2,0 Mediocre
Aug 28 2019
Pros: Nothing
Cons: Everything
Rated no. 8
Ace
3,0 Mediocre (11 reviews)
3 locations in Guadalajara
Ace
Locations in Guadalajara
Av. Adolfo Lopez Mateos 1923
+52 334 170 8243
Av. Hangares # 13
+52 334 170 8243
Av. de Las Americas #861
+52 334 170 8243
  • 2.7
  • 3.5
  • 3.5
  • 2.9
  • 2.5
Recent reviews
2,0 Mediocre
Jul 11 2018
Pros: Nothing
Cons: Customer service is terrible
2,0 Mediocre
Jul 31 2016
Pros: Absolutely nothing !
Cons: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
4,0 Okay
Feb 22 2017
Hidden fees
Pros: The vehicles comfort and style
Cons: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
5,6 Okay
Jun 4 2017
Pros: the car over all was ok
Cons: the contact was not respected i endinnng paying #3 times mor as was in my reservation
2,0 Mediocre
Aug 9 2017
Cons: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
2,0 Mediocre
Sep 30 2017
Horrible!
Pros: Nothing at all!
Cons: Didn’t like the customer service Hidden fees Wait time False advertising Everything was completely horrible! Waited 2 hours for a shuttle that never showed up. Tried to call the company and all the number were “out of service” Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit. Everything was simply horrible!
2,0 Mediocre
Jan 8 2018
Cons: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
7,2 Good
Apr 2 2018
I assumed they'd get me for insurance and it ended up being less
Pros: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Cons: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
2,0 Mediocre
Aug 19 2017
Worst company in town
Pros: Nothing at all
Cons: I made my reservation from this site for a full size sedan preferably a Optima since that is what the listing said, OPTIMA. A few days after reservation I purchased the insurance through the website since it was a pretty decent deal. Well at my arival apparently a Kia Optima means a small VW Jetta with bunch of scratches and the airbag light on. I showed her the listing and it said Kia Optima or similar full size, welll to them, a Kia Optima is not a full size but a Luxury category which costs waaaay more. The teller did not want to take the insurance I purchased prior but gave me two choices, I either purchase their insurance since for them the insurance I purchased was not a valid insurance or leave a $5,000 dollar deposit in guarantee if something happens to the car they will fix from those $5,000 dlls. Really? My first and my last rental from this company, hands down. P.s. The insurance they charged me was almost $300 dlls. Awesome!!!
2,4 Mediocre
Sep 20 2018
False Advertisement, I will never recommend ACE car rental
Pros: Nothing;
Cons: horrible customer service it took over 2 hrs to get a vehicle, the vehicle I paid ACE was never carried by MEX rent a car (false advertisement), when I asked for a full refund the representative claimed she could not issue a refund, a supervisor from Mex rent a car told me to temporarily take a Toyota Camry (after making me miss an important meeting) and that they would deliver an SUV to me, as soon as one became available (empty promise).
Rated no. 9
Europcar
2,6 Mediocre (10 reviews)
3 locations in Guadalajara
Europcar
Locations in Guadalajara
Av Lazaro Cardenas 2838
+52 333 122 6979
Av. Lopez Mateos N.830
+52 333 880 7500
Carretera Guadalajara
+52 333 688 5787
  • 2.0
  • 3.2
  • 2.6
  • 3.0
  • 2.0
Recent reviews
2,4 Mediocre
Apr 16 2017
They do not honor the price given when recerving
Cons: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
2,0 Mediocre
Apr 20 2017
Cons: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
2,0 Mediocre
May 2 2017
Unprofessional/Irresponsable
Cons: Nobody was at the counter when I got there and their office was closed. Terrible
2,0 Mediocre
Feb 19 2018
Pros: Nothing
Cons: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
2,0 Mediocre
Mar 19 2018
It was terrible
Pros: Nothing
2,0 Mediocre
May 20 2018
Did not honor reservation price. Tried to scam for a lot more!
Pros: Nothing. I left without the car.
Cons: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
2,0 Mediocre
Jul 16 2018
Rip off
Pros: Nothing !
Cons: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
2,8 Mediocre
Jan 29 2019
Pros: The car was nice
Cons: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
6,0 Good
Oct 1 2019
Pros: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Cons: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
2,4 Mediocre
Jun 7 2018
I had the worst service and i got the worst car, it smelled awful on t
Cons: I had the worst service and i got the worst car, it smelled awful on the inside and it was so dirty and it wouldnt run more then 40 km. I was also given the car with an empty tank in a city that i dont know and i didnt have any nearby gas stations. With the conversión of dollars to pesos i could have gone to a junk car place instead and gotten a car of better conditions. Lastly, i do not understand how RentCars can have such a nasty company like Eurocars. I am extremly disappointed that i spent my money for such poor service and experience.
Rated no. 10
Advantage
advantage
2,5 Mediocre (4 reviews)
1 location in Guadalajara
Advantage
Locations in Guadalajara
Guadalajara Int`l Airport - Europcar Carretera Guadalajara Chalapa KM 17.5
+52 322 209 0921
  • 2.5
  • 2.5
  • 2.5
  • 2.5
  • 2.5
Recent reviews
2,0 Mediocre
Nov 15 2018
fraud!
Cons: Picking up the car took an hour because it was so slow to verify that our credit card provides insurance on our rental. I had checked ahead with our CC and printed out the information they sent in anticipation of this, but they wanted to see a policy with our name on it. After two international calls we were able to get them what they wanted. This should have been more clear ahead of time. The real problem came when dropping off the car. We told them that it had leaked some oil on my grandmother's driveway, so they could fix it for the next person. On noticing the oil, we monitored the oil level and decided to call it in if it got low. It was never too low so we enjoyed our trip. However, they accused us of damaging the car and causing the leak ourselves. My mechanic husband got below the car and saw one dent with rust on it (old damage, not due to us) and a loose bolt on the oil pan (also not our fault) with dirty oil junk that had accumulated over a long time. Within one minute of arriving, they told us the charge would be over $200 from the damage. They decided to charge us before a mechanic had looked at the car. What a pain! They obviously prey on people that don't know any better and are rushing to catch their flights. We had driven very little and had in no way damaged the car in the 30 minute drive to our destination. They were ridiculous! Avoid this company at all costs!
2,0 Mediocre
Mar 26 2019
Pros: absolutely nothing
Cons: so this rental was through Kayak>advantage>carrental>europcar. there is the problem....
4,0 Okay
Jul 5 2019
Pros: No
Cons: The Worst experiencias
2,0 Mediocre
Aug 4 2019
Cons: The vehicle and price was not honored by the rental company
Rated no. 11
Hertz
2,5 Mediocre (7 reviews)
5 locations in Guadalajara
Hertz
Locations in Guadalajara
Adolfo Lopez Mateos Sur 2500
0180 0709 5000
Av Mariano Otero 1326
+52 999 911 8040
Carr. Chapala Km 14 #390
+52 999 611 8040
Carr.transpeninsular Km
+52 999 911 8040
Ninos Heroes 3089
0180 0709 5000
  • 2.3
  • 2.6
  • 2.9
  • 2.3
  • 2.3
Recent reviews
2,0 Mediocre
Jan 10 2017
Pros: Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.
2,0 Mediocre
Jan 17 2017
Horrible experience
Pros: NOTHING
Cons: The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.
5,2 Okay
Jan 2 2017
Never again
Pros: Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!
2,0 Mediocre
Jan 3 2017
No cars
Cons: There were no cars for us. We were told that there was a waiting list. Really disappointed.
2,0 Mediocre
Jan 3 2017
no cars available
Pros: we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.
2,0 Mediocre
Jan 7 2017
We didn't even get the car.
Pros: Nothing
Cons: We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.
2,0 Mediocre
Jan 8 2017
Worst service ever! They overbooked and didnt have
Pros: Nothing. This is the worst experience I have had ever with a car rental
Cons: They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.
Rated no. 12
Dollar
2,0 Mediocre (8 reviews)
1 location in Guadalajara
Dollar
Locations in Guadalajara
Carr, Guad-chapala Km 17.5
180 0365 1111
  • 2.9
  • 2.9
  • 2.9
  • 2.9
  • 2.9
Recent reviews
2,0 Mediocre
Jan 1 2017
Don't depend on your car to be there
Cons: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
2,0 Mediocre
Feb 23 2017
Pros: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Cons: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
2,0 Mediocre
Apr 3 2017
Make sure you add insurance
Cons: I truly dislike the fact that insurance is not included on the package. I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
2,0 Mediocre
Jul 5 2017
Worset ever
Pros: They did not accept your rate it was 4 times the amount.
2,0 Mediocre
Mar 2 2018
Cons: When I got there they change the price it was extremely more expensive so I decided not to rent any car
2,0 Mediocre
Apr 27 2018
Cancelled at last moment over priced
Cons: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
2,0 Mediocre
Jan 4 2019
Car requested not available
Pros: They had a car
Cons: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
2,0 Mediocre
Oct 15 2019
Pros: Nothing when I went they didn't have the car and wanted to sell me something more expensive
Rated no. 13
Payless
2,0 Mediocre (4 reviews)
3 locations in Guadalajara
Payless
Locations in Guadalajara
20 De Noviembre Lot 9
+52 333 688 6256
Av Marino Otero 1288
+52 333 121 0799
Carr Gdl-Chapala Km 17.5
+52 333 688 5649
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2,0 Mediocre
Jan 5 2016
Give your review a headline
Pros: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
2,0 Mediocre
Apr 3 2017
They didn't respect the reservation with you guys
Pros: Nothing
Cons: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
2,0 Mediocre
Sep 9 2019
Pros: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Cons: Accurate pricing
2,0 Mediocre
Aug 22 2017
Pros: Nothing
Cons: Nothing
GREEN MOTION
greenmotion
3 locations in Guadalajara
GREEN MOTION
Locations in Guadalajara
Antigua Carretera A Chapala 6502, Parque Industrial El Alamo
Calle Galileo Galilei 3792 Fracc Arboledas Zapopan Jalisco
Chapala 6502
+52 333 642 4180
keddy by Europcar
keddy
3 locations in Guadalajara
keddy by Europcar
Locations in Guadalajara
Av Lazaro Cardenas 2838- Col.Jardines Del Bosque
Av. Lopez Mateos N.830- Fraccionamiento Chapilata
Carretera Guadalajara- Chapala Km 17.5
MEXRENTACAR
mexrentacar
3 locations in Guadalajara
MEXRENTACAR
Locations in Guadalajara
Aeropuerto Intl. de Guadalajara
+52 334 170 8243
Av. Adolfo López Mateos #1923
+52 334 170 8243
Av. De Las Américas #861
+52 334 170 8243
Sunnycars
sunnycars
3 locations in Guadalajara
Sunnycars
Locations in Guadalajara
Avenida Lazaro Cardenas 2838
Carretera Guadalajara
Lazaro Cardenas 3260 Local D
Sixt
sixtrentacar
2 locations in Guadalajara
Sixt
Locations in Guadalajara
Av. Mariano Otero 2397
+52 333 123 2253
Carr.Guadalajara ChapalaKm17.5
+52 333 688 5613
U-Save
u-save
2 locations in Guadalajara
U-Save
Locations in Guadalajara
Federalismo Sur 480
Solidarida-Iberoamericana 9880
+52 333 825 5080
America Car Rental
americacarrental
1 location in Guadalajara
America Car Rental
Locations in Guadalajara
Av. Solidaridad Iberoamericana No.7973 Col. San Jose El Quince
+52 333 160 4536
NU Car
nucar
1 location in Guadalajara
NU Car
Locations in Guadalajara
Av. Solidaridad Iberoamericana 7973, San Jose El 15
+52 998 253 6110
103 travellers who hired a car in Guadalajara gave the car agency they used an average rating of 3,7

Car hire locations in Guadalajara

When to book a hire car in Guadalajara

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Top tips for hiring a car in Guadalajara

  • Book your car hire in Guadalajara at least 1 day before your trip in order to get a below-average price

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What is the best car hire agency in Guadalajara?

Based on ratings and reviews from real users on KAYAK, the best car hire companies in Guadalajara are Alamo (8,7, 6493 reviews), Budget (7,4, 4192 reviews), and Hertz (7,4, 3842 reviews).

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