Book Hertz hire cars in Guadalajara

Reviews for Hertz in Guadalajara

Recent reviews

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Wonderful

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2.0

Cons:The site we chose to pick up our car had a sign taped to its door instructing us to call a number. We waited for 20 minutes for someone to appear, who brought us to a different location 15 minutes away in the rental car we would be renting. They shouldn’t have made us go out of our way by advertising a false pick up location, it added unnecessary time and confusion to the whole experience. It was very pricy and there was a 4.5% hidden fee for using a credit card when we returned the car.Reviewed May 30 2021

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2.0

Horrible experiencePros:NOTHINGCons:The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.Reviewed Jan 17 2017

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2.0

Pros:Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.Reviewed Jan 10 2017

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2.0

Worst service ever! They overbooked and didnt havePros:Nothing. This is the worst experience I have had ever with a car rentalCons:They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.Reviewed Jan 8 2017

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2.0

We didn't even get the car.Pros:NothingCons:We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.Reviewed Jan 7 2017

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2.0

no cars availablePros:we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.Reviewed Jan 3 2017

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2.0

No carsCons:There were no cars for us. We were told that there was a waiting list. Really disappointed.Reviewed Jan 3 2017

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5.2

Never againPros:Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!Reviewed Jan 2 2017

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• What is the most popular car hire from Hertz in Guadalajara?

  Economy (Renault Scala or similar) is the most frequently booked car hire type from Hertz in Guadalajara.

• How many car hire locations does Hertz have in Guadalajara?

  Hertz has 6 hire locations in Guadalajara. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Miguel Hidal airport (GDL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Miguel Hidal airport (GDL)?

  Yes