Book Europcar hire cars in Guadalajara

Guadalajara, JA, Mexico
Sep 29 — Oct 6
Guadalajara, JA, Mexico
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

""good location,r, no queue.""(in 257 reviews)
""Excellentf, support and service.""(in 101 reviews)
" was reliable Great on gas."(in 251 reviews)

Cons

" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)

Reviews for Europcar in Guadalajara

Overall rating3.0 MediocreBased on 21 reviews
Cleanliness
3.9
Comfort
3.5
Overall
2.5
Pick-up/Drop-off
3.6
Value for money
2.6

Recent reviews

Traveller rating
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Find reviews that mention:
2.4
I had the worst service and i got the worst car, it smelled awful on tCons:I had the worst service and i got the worst car, it smelled awful on the inside and it was so dirty and it wouldnt run more then 40 km. I was also given the car with an empty tank in a city that i dont know and i didnt have any nearby gas stations. With the conversión of dollars to pesos i could have gone to a junk car place instead and gotten a car of better conditions. Lastly, i do not understand how RentCars can have such a nasty company like Eurocars. I am extremly disappointed that i spent my money for such poor service and experience.Reviewed Jun 7 2018
review fromkayak
2.0
Rip offPros:Nothing !Cons:I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.Reviewed Jul 16 2018
review fromkayak
2.0
Cons:I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.Reviewed Apr 28 2021
review fromkayak
2.0
Pros:Woman at counter was courteousCons:Price, insurance was $110 per day. I had the car 30 hours and had to pay 2 days of rental and 2 days of outrageous insurance. I used to pay $67 dollars for insurance in the past. As I have been a long time customer. The car had a terrible smell of burnt motor oil coming from the engine. Called the number provided by them to let them know if the issue and never got an answer. Never going back.Reviewed Jun 4 2021
review fromkayak
2.0
It was terriblePros:NothingReviewed Mar 19 2018
review fromkayak
2.0
Pros:NothingCons:Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.Reviewed Feb 19 2018
review fromkayak
4.4
Pros:normal car rental butCons:they forced me to buy insurance i didn't need. the price in your system was a lie.Reviewed Jul 25 2019
review fromkayak
6.8
Pros:Price. They tried to get me insurance which I secured thurs party. So $77 for insurance and $5 for the car for a week. Not bad. Almost put more in gas then that.Cons:The condition of the car was kind of beat up, but what the hell its mexico. Bumper was loose, brakes iffy, dings and scratches and the drivers seat was not secure (shifted around on turns)Reviewed Mar 21 2020
review fromkayak
2.0
Did not honor reservation price. Tried to scam for a lot more!Pros:Nothing. I left without the car.Cons:Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!Reviewed May 20 2018
review fromkayak
2.0
Cons:They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.Reviewed Apr 20 2017
review fromkayak
2.0
Cons:Did not respect the reservation done. Never using this service againReviewed Jan 2 2020
review fromkayak
2.0
Got to the rental place and they wanted double the amountFor the seasoPros:The other company that i rented the car fromCons:TerribleReviewed Jul 17 2018
review fromkayak

Where can I find Europcar hire cars in Guadalajara?

Carretera Guadalajara, Europcar car hires

Address

Carretera Guadalajara

Phone

+52 33 1652 1056

Address

Av Lazaro Cardenas 2838

Phone

+52 33 1562 0572

Address

Av. Lopez Mateos N.830

Phone

+52 33 3880 7500

Good to know

Most popular location

Carretera Guadalajara

Most popular car type

Economy

FAQs about hiring a car from Europcar in Guadalajara

  • Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Europcar in Guadalajara.

  • Europcar has 3 car hire locations in Guadalajara. Take a look at our Europcar hire location map to find the best car hires near you.

  • Yes

  • Yes