Springhill Suites Memphis East/Galleria

Extremely Friendly Staff

The room was comfortable, especially the bed. Shower had great water pressure. Loved that we had a fridge and microwave, and the desk/kitchen area was very nice. But above all, the staff was amazing. Everyone, from the front desk personnel to the housekeepers to the breakfast staff to management, was so friendly and spoke to us each and every time they saw us. They alone would've made it a place worth staying. Breakfast was awesome. Fresh Otis Spunkenmeyer cookies at the front desk in the afternoons? Yes, please!

Hotel needs updating (hallway and room carpeting, and bathroom sink area especially). Very small, hot pool area. Crowded, narrow breakfast line. Elevator's slow. Ended up taking the stairs usually. No ice machine on the 2nd floor so kept having to trek up to the 3rd. Glass provided in kitchenette had lipstick stain. Doors shut very loudly, so if you're sitting in the living area reading at night this'll scare the hell out of you. Finally, the bathroom had some mold issues on and near the ceiling. Just offputting.