Best Western Plus Galleria Inn & Suites

Ok for a couple of nights...

First impression was great: attractive lobby, polite female employee at check in. The room looked recently updated. There was a useless sitting room in the front, but it could've been nice if someone had a small child and they wanted to watch tv or something. Would've been a better use to put a murphy bed or small couch in this area instead of 2 arm chairs. The room layout was a bit odd, sink in the hallway instead of in the bathroom. The bed was big comfortable. Pillows were not great the first night but were changed out for the second. TV and Internet worked fine. Breakfast was serviceable but not my style. People did seem to like it though. Coffee was good and plentiful downstairs in the lobby.

My room faced the highway, which I realized was a possibility when I booked this hotel. However, the blackout curtain didn't extend all the way across the window in my room. Bad decision. Light let in all the time, I had to use the bed runner and hangers from the closet to block the window light. Thankfully all that was there but I shouldn't have to rig up a solution to such a bad design. Some people need darkness to sleep and I can't fathom why someone would make that decision. If for some reason someone wanted to see the highway at all hours, they could leave the shades open. AC system was loud and overly complicated to operate. Remember guys, keep it simple. People come in after a long drive, they just want the room to be warm in the winter and cool in the summer. It took quite a while to get it to where it would come on and stay on. Then once I got it set, it took a while to get to temperature, because of course, housekeeping turns it off when they turn the room over. So all night the thing is basically running. Can't see how that's energy efficient but whatever. This hotel is a one and done for me, there's a lot of other choices in the Wolfchase area and down toward Germantown that I could try instead.