Summary of reviews
Guests say
Guests consistently appreciated the hotel's convenient location close to downtown attractions, convention centers, and local sights. However, many expressed dissatisfaction with the service, citing issues such as unhelpful or rude staff, unclear deposit and parking policies, and problems with room changes and housekeeping. Cleanliness was mixed, with some guests finding rooms clean and spacious, while others noted musty smells, dirty carpets, and maintenance issues. Breakfast and parking also received criticism for limited options and additional fees. Overall, while the location is a highlight, improvements are needed in service, cleanliness, and amenities.
AI-generated from customer reviews