Good to know
|Distance to city centre||3,8 km|
|Nearest airport||Lisbon Humberto Delgado|
|Distance to airport||4,0 km|
Time of year
Show reviews that mention
|beds are comfortable||in 10 reviews|
|bit old||in 11 reviews|
|comfortable room||in 13 reviews|
|easy access||in 6 reviews|
|entrance from the main||in 7 reviews|
|far from the city||in 12 reviews|
|friendly staff||in 94 reviews|
|good breakfast||in 81 reviews|
|good hotel||in 44 reviews|
|good location||in 25 reviews|
|good restaurant||in 15 reviews|
|lisbon||in 8 reviews|
|metro station||in 19 reviews|
|planes passing||in 2 reviews|
|sana||in 3 reviews|
|santa maria||in 3 reviews|
|scrambled eggs||in 5 reviews|
|stay and extend||in 2 reviews|
Most of the staff was extremely helpful, beyond expectations. Especially Barbara from the front desk was a huge help and her genuine and warm smile made the difference. The room was relatively spacious, bathroom had a good size and I did like the bidet. The price was right, especially because I stayed here in high season. Breakfast was good and but offered the regular assortment of food and drinks for a hotel of this ‘comfort level’. I did like the curtains a lot. Thick enough so the room gets and stays very dark during the night and early morning. This is something not all hotel can say. The WhatsApp service that was offered by the hotel was something I wasn’t offered before at other hotels and I have to say it’s great and very very useful. They can help you with everything via WhatsApp. I very much enjoyed this service and made use of it for a booking outside of the hotel.
The location is the real downside. It very far out of the city center and the nearest metro station is also quite far away. Because of that I wouldn’t stay in the hotel again. There is no power outlet next to the beds and in 2019 for a 4 star hotel that is something that I can’t believe or understand. The signs in the hotel are also very confusing and insufficient. The gym and the business center are not easy to find, the signs are not helping either. No signs in the elevator either. Mattresses felt like they were slept in for a long time and I surely could feel a bow in the middle which made sleeping not as comfortable as imagined. Minibar prices are ridiculous. I’m aware of the relatively high costs of minibar prices, but 4 euro for a simple KitKat bar is absurd. Especially in a relatively cheap country like Portugal. Like I said most staff was fantastic but i was a bit surprised by some other staff members in the lobby that didn’t even say good morning when I greeted them. And this happened a couple of times with different staff members. One staff member even was writing messages on his phone while on duty. Not the worst thing in the world, but for a 4 star hotel, it tells something about how management trains the staff members.
Clean, very good breakfast and nice staff service.
Hot water temperature adjustment was tricky. I would say very bad system. They should work on this hot and cold water adjustment system. It was weird at the bath taking!!
Staff are nice and helpful Very good breakfast Location was very good for me as I was attending a conference at ISCTE IUL.. It was 10 minutes walking distance, or few minutes by car. The hotel is comfortable over all and price is great
No complementary water upon arrival in the room which was much needed after a long trip. I was surprised the staff disposed off the bar soaps in toilet everyday and didn't replace them unless I call; it's unnecessary as I assume nobody throw away their bar soaps everyday at home. The safe ran out of battery with my stuff inside the night before my departure, so I was super stressed as the staff told me to wait until the morning for the technician to come and resolve the issue, so I got it oppened before leaving to the airport.
Excellent breakfast, clean room, really friendly and helpful staff
Little bit old equipment - but nice and clean room Not very nice location - but really close to the airport and the University which we needed (10 min.walk) and not far away from the centre by metro
SANA Metropolitan lives among business clusters and universities. It is located near the Entrecampos and Sete Rios neighborhoods where you can find a number of companies and also the Cidade Universitria, the pinnacle of Portuguese higher education. At a distance of a 10-minute walk you can visit one of the main attractions of Lisbon: the Zoo.
based on 2 991 reviews
Things to know
- Clean rooms
- Friendly service
- Comfortable beds
Policies vary by room type and provider.
Reviews about Sana Metropolitan Hotel
Most popular landmarks
- Museu Calouste Gulbenkian 1 km
- Basílica da Estrela 3,6 km
- Igreja de São Roque 3,8 km
- Praça de D. Pedro IV 3,9 km
- Elevador de Santa Justa 4,1 km
- Castelo de São Jorge 4,1 km
|Lisbon Humberto Delgado||4 km|
|Cascais Aerodrome||17 km|
|Lisbon Lisboa-Santa Apolónia||4,7 km|
|Lisbon Lisboa-Estação do Oriente||5,8 km|