Leverkusen hotels

Pros: Beautiful hotel. Staff extremely professional

Pros: We loved everything about this hotel. Great room, brilliant location, lovely staff.

Cons: Nothing.

Pros: staff very helpful and friendly. Cocktails were delicious

Cons: The intern that was served us in the lounge and then the terrace needs supervision. Service was really bad, I finished my coffee before my cake arrived. Later I sat with a friend to have a drink before dinner, I ended up walking to the bar to order our drinks.

Pros: The hotel is in a central location, right next to Cologne Cathedral. The staff are very attentive. The bedroom was equipped with everything you could want and the food very good.

Cons: Difficult to find anything that I didn’t like. That’s why I have stayed at The Ernst several times.

Pros: Everything was wonderful.

Cons: Nothing was out of order.

Pros: The beds are very comfortable. The rooms are spacious. The proximity to the Dom, the train and many other attractions can't be beat!

Cons: That the restaurant Taku was closed during our entire stay.

Pros: The service was excellent and the property was immaculate.

Pros: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Cons: Nothing.

Pros: This year we had stayed at chains such as the Ritz, Four seasons, mandarin oriental but the excelsior trumps all that.. we travelled with a 10 month old infant and the staff was so corporate and patient with all our requests.. The room was super and the staff was even better and I would say if you are looking to stay in luxury in Cologne don’t look anywhere else except for excelsior hotel Cologne.. Beautiful stay and thank you, you guys spoilt us

Cons: Nothing everything exceeded expectations

Pros: Magnificent! The detail of the finish work throughout the hotel was exceptional! Our concierge Bernhard was wonderful, take advantage of his recommendations for restaurants, we had a very pleasant surprise.

Cons: Our stay was way too short!

Pros: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Cons: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Pros: Everything was perfect. Especially the staff of the Hotel, they were helpful, friendly. The rooms are very comfortable, clean and bright. Breakfast was wonderful. The Restaurant Arkade next to the Hotel was also really good, the foods are delicious. The train station was only 10 minutes walking distance.

Cons: Nothing.

Pros: Friendly personnel and good location for our travel purpose

Cons: USB sockets for Charging would be cool

Pros: This is an outstanding hotel. The staff are so helpful, friendly and most speak excellent English. Mario the Manager went out of his way to make sure we had an enjoyable stay. Secure under ground parking. The rooms are spacious and light, with the most comfortable bed we've every slept in, in a hotel! Superb quality buffet breakfast, which includes smoked salmon every morning! The restaurant is very popular with the locals and was very busy every night. The food and service was excellent and the menu was available in English. Its in a great position, just a few minutes walk to the town centre and railway station. We have stayed here before and used it as a base to travel to Cologne and Dusseldorf by train. Leverkussen is a lovely clean town, with plenty of shops, bars and cafes. Hopefully we will return!

Cons: On the TV in the room there is very little choice for non-German guests

Pros: quick check in, friendly staff and great room. what more can you wish for.

Pros: All was OK. Is a nice family hotel. You feel welcome.

Pros: Central location, staff very welcoming, helpful and accommodating, well appointed and comfortable.

Cons: Can’t think of anything we didn’t like.

Pros: The restaurant from the hotel is very good. It is a good sleep over place for the exhibition in Koeln.

Cons: The hotel is a bit old style. But it is still very clean and neat.

Pros: The very friendly staff

Pros: The Interior was nice

Cons: The breakfast was too expensive

Pros: Breakfast is more than ok. Nice terrace outside.

Cons: Staff takes quite some time to handle check-in.

Pros: Nice modern stylish hotel. Free bicycles. Well equipped room and bathroom. 7 minutes at line one of metrotram to the center

Cons: Relatively far to walk from the old city and Dom.

Pros: We loved the layout of the room, and the hotel was nice and quiet. It was stylish but comfortable. The location was perfect for attending a concert at Rhein Energie Stadion and near tram line.

Cons: Breakfast was extremely expensive, so we didn't have it. No free water available downstairs (it was a very hot few days).

Pros: Wonderful room (quiet), comfortable beds. Super breakfast and coffee. Ideal location for a visit / concert at the Rheinenergie stadium.

Cons: Staff at the reception desk could be a little more welcoming. I had to insist that breakfast was included in my booking.

Pros: Delicious breakfast

Pros: Hospitalty of the crew

Pros: everything was excellent！

Pros: Lovely comfy bed, great design, coffee machine was great, nice toiletries, quiet and great view. Easy access to public transport, lovely hotel staff

Cons: Breakfast available until later

Pros: Very good location, close to everything, nice and helpful staff, excellent breakfast. Would definitely return to this hotel!

Cons: No air condition or electric fan, so the room was a bit warm during the night.

Pros: Good location near the station and town centre. Clean and well run

Pros: Service. Top rate

Cons: I stayed in the front room, and it was a bit noisy

Pros: The room was cute, clean, and comfortable. The staff was very friendly. The breakfast was delicious-so much to choose from!

Pros: We were greeted at the door by name and given a map to the city with suggestions of things to see and places to eat. The atmosphere of the place is more like a friendly bed and breakfast than a hotel. The proximity to the main train station is a huge plus, because we didn't have to lug our suitcases very far. We were each given login passwords to the hotel wifi, which had a strong and reliable signal (something I can't say for other places we stayed in Germany). The breakfast spread was delightful.

Cons: The one drawback was the lack of coffee maker or electric hot water pot in the room for us to make our own beverages.

Pros: The location is excellent and it is very clean and comfortable. Great value for money.

Cons: There wasn't really anything to dislike.

Pros: Great location, friendly staff, lovely breakfast.

Cons: It was very warm in the room, would have been good to have air-conditioning or a fan.

Pros: It was one of the prettiest and cleanest rooms we ever stayed in. The breakfast was good with a lot of options. Friendly and attentive staff. Close to central station.

Cons: The wifi was a bit poor.

Pros: One of the best hotel I have ever lived in. The room is really cozy. The breakfast is nice. Location wise not too far away from Koln train station. A really nice two night stay.

Cons: Nothing

Pros: Nice decor. Good location. Very good included breakfast. Very clean. Very friendly and helpful staff.

Cons: The room was a bit small but adequate for two people. There was no air conditioning or fan in the room. We slept with the window open but had to endure occasional noise from the street below.

Pros: Very friendly staff, couldn't be more helpful. Location is great, when arriving at Hauptbahnof just look out for Brenslauer Platz and it''s a doddle, plenty of bars and supermarkets nearby.

Cons: My room (No 2) on ground floor was dark and depressing.

Pros: Location was ideal about 10 mins walk from the heart of the city. The staff were very nice and the concierge was fantastic a smiley gentleman. Nice neighbourhood with a lovely coffee shop approx 200 m away called Hommage roastery. Very decent coffee. The view from the room was amazing given we were on the 10th floor.

Cons: I really dont like how small the bathtubs and shower area is. Furthermore the show is not consistent with the water temperature which for me is a put off especially if the room is cold. Furthermore the drainholes accessories are way too old and rusty. They need to be changed its looks nasty. I also do not like the idea of the staff removing the extra key when we were out of the room from the card panel that is needed for the electricity. The room has been paid for and the electricity is accounted for. It's really not acceptable.

Pros: Rooms spacious and beds huge and very comfortable. Breakfast was great a lot of options.

Cons: Slow drinks service in the downstairs bar/ restaurant

Pros: Good location Very good breakfast Comfortable room and beds Staff at reception are very welcome us

Cons: One girl at reception we met not very helpful to us. On late of the day 1st August. We went back to hotel after long day trip and everyone so very tired I and 2 my childrens. We said hello to her and she was smiling. Then we came up to our room. But the two keys was not working ( May be because we did extend one more day) We came down and stand in front of desk, there has one guest, she was checking in. The receiption girl did check in for guest. First we try to wait and wait 10 minutes. Then my children so tired, they complain Mum you tell her to make the key pls But I don’t want to be not potite, so we severals time to hand up our keys. Try to let her know that we need urgent. She looks at us and turn face talk to guest again. Ok we try to think that she need to complete her duty. But then we wait more and more, I can hear she explain st to guest, but nothing important I and my sons start got angry, and try to make our body language like we start hot Tempe! she look through all of us then continues introduce to the guest st st My two sons shouted at me: mon I really want to go to toilet! The guest turn her face and she hurry to say very very sorry to us and she said: oh sorry it’s take too long from me, pls go up.. We so angry with the reception girl, she look so cold to us?? I really angry and gave her 2 keys and said could you pls make the keys working! she make new keys and gave us in 10 seconds. We feel so disappointed with the last day we stayed. Everything are good and excellent. But not that reception girl. She make our trip unforgettable. My children still asking me: why she did so cold to us? Or we are Asian? How I can reply to children? The short reception girl we met from beginning when we checked in on 29thJuly is so nice and helpful, she make us feel happy so we booked one more night stay.

Pros: Breakfast was brilliant. Great variety of hot and cold. Close to everything in Cologne.

Cons: Twin beds were a little close ..Bathroom floor for some unexplained reason was constantly warm.

Pros: Bar staff very friendly and went out their way to make you feel comfortable. Location was fine short 10 minute walk to the old town. Bars and restaurants also close by. Spa facilities were superb, sauna and spa very relaxing.

Cons: No dislikes

Pros: Location

Cons: Chose this hotel because of availability of charger for EVs. But it did not work, and the crew was not able to activate it. Complained at check-out. They offered to pay for the parking for me - that did not work either - had to pay in the end.

Pros: Everything else.

Cons: The price.

Pros: Friendly personnel, clean room and good facilities.

Cons: It is perfect! The only thing I dislike is the breakfast is kinda expensive

Pros: Great view of the cathedral - best in Cologne (I've traveled to Cologne many times)

Cons: At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation

Pros: Amazing location, so central to all the main areas

Cons: Hotel did not take into account additional request

Pros: Location and view of city were great

Cons: Room was old and dated, beds were dated, it appeared to be a former smoking room

Pros: The location at the Rhein River

Cons: The parking at the hotel is very pricy

Pros: The staff friendly and hotel was clean can’t wait to come back

Pros: Breakfast and stuff was excelent.

Cons: Spa and babys in pool was not good for 5 stars hotel.

Pros: The location of the hotel is excellent and the service is excellent

Cons: Nothing

Pros: Great gym and swim facilities and lovely room

Pros: The hotel is situated perfectly. Very nice views. Spacious room. Good breakfast. Restaurant the Glasshouse was a gem. Lovely food. Especially loved the cold soup with octopus. The wine pairing was perfect.

Cons: Nothing

Pros: The views of the river, cathedral and bridge are amazing. Reception staff were very friendly and helpful.

Cons: We needed to use the car park which was full. The valet was not helpful nor friendly on arrival which was a shame and instantly gave us a bad impression about the hotel.

Pros: Spacious rooms and free extra beds

Pros: Beautiful view of the Dom and Hohenzollern Bridge! Especially at night - magic...

Pros: Nice little hotel located close to the river walk. You can reach the Dom and old center in 15-20 minutes on foot. Good breakfast and friendly staff. There’s a great area to eat nearby by one of the old city gates away from the tourists.

Cons: Top sheet would help in the heat instead of the comforter.

Pros: Location.

Cons: Elevator stops not in the same level with the lobby and room floors. No electric kettle in rooms. Bed a bit too soft.

Pros: Very good location with a close proximity to the Dom, Bahnhof, Rein river and old city center. Although the hotel is located in an old building, it covers all essentials, which you expect for this cost.

Cons: The huge drawback are not soundproof doors, you literally hear everything happening at the stairs and all noises whenever anyone goes up or downstairs. There is also a lack of air conditioning in the rooms, which makes a stay pretty hot in summer.

Pros: Very friendly staff. Because of an early morning flight, they have given us a lunch pack, outstanding. We can highly recommend the Hotel and will come back.

Cons: N/A

Pros: Excellent breakfast but rather late at weekends!

Cons: My room was next to reception so was rather noisy around bedtime!

Pros: The location is absolutely amazing. The staff is so nice and welcoming. The breakfast was simple but good enough, with all the basics and great coffee.

Pros: The closeness to everything We were able to walk everywhere

Pros: The location

Pros: All in all the hotel was fine. 1. The biggest advantage is the hospitality of the staff, that is ready to help you with different kind of questions. 2. Breakfasts are quite diverse and nutritious. Cheese, ham, omelet, sausages, even salmon. You won’t stay hungry for sure. 3. The location is fantastic, just 3 minutes from the Hauptbanhof, very quiet place with not too many tourists around you. 4. There are cafes and markets nearby.

Cons: We have found only couple disadvantage for us: 1. a double bed was made of two single beds; 2. there was no air conditioning system in the hotel.

Pros: Staff excellent, and location great

Pros: The hotel is a very good budget option for Cologne. The location is great: it is walking distance from the Cologne Central Station and easy to find.

Pros: Easy to access! Good location within walking distance from shopping area, old town and latin quarter. Clean room.

Cons: No wardrobe in the room.

Pros: The location was perfect! Walking distance (10-20 minutes) from everything we wanted to see. The bar area was lively at night. The rooms were perfect for just needing a comfy clean bed after a long day of walking everywhere. The shower was cool, the front desk staff was helpful and kind. I dont remember his name, but the gentleman asked about our day and that made all the difference. I definitely will stay there again if I'm in the area and it makes me want to try the other motel one's around Germany. There is one is Switzerland too

Pros: Clean, simple and morden

Cons: Clean and quiet. Not far from city center. Nice access.

Pros: the location was great! Very close to the city centre

Cons: Room was very small

Pros: The italian receptionists who are always very kind

Cons: Too much heat on the 6th floor and too cold on the 2nd

Pros: Parking at accomadation

Cons: The smell of cigarette smoke in the room

Pros: Good service

Cons: Nothing

Pros: Super friendly staff.

Cons: There should be one water bottle per person per day atleast.

Pros: This place was great! Location good. Clean. Friendly staff. Bar had good drinks. And private garage for parking. Near shopping and restaurants.

Cons: Parking was a bit expensive but overall I would stay here again.

Pros: I went there during the heateave... so the major thing I did appreciate was the air on.

Pros: Great beds very comfortable, air conditioning works

Cons: Nail clippings on the floor, hairs inthe bathroom

Pros: The location and the breakfast buffet.

Cons: The room's air conditioning was hot and not cooling.

Pros: As a first time visitor, wish I would've got an upgrade and it really would be better if it only Lindner but all hotels offered extended check-out times... especially on a Sunday when breakfast ends at noon.

Pros: Location, Comfort, Breakfast

Cons: Rooms were across the road from a night club and the windows were properly insulated

Pros: Evry thing

Pros: Bequemes Bett, comfort feeling, Great bathroom, Great location, great experience

Cons: N/A

Pros: Good location, clean facilities, good breakfast

Cons: It was noisy outside on weekend nights

Pros: Large rooms and bathrooms. Great breakfast buffet. Comfortable large beds.

Pros: Great location and facilities. Staff is very friendly and helpful.

Pros: Clean, comfortable, large single beds, spacious modern room

Cons: External appearance of the hotel is dated, bit inside is fantastic

Pros: Very clean facilities. Working AC. Good gym!

Cons: Bed and pillows are not very comfortable.

Pros: Good sized room. Super clean. Fantastic breakfast. Very helpful and approachable staff. Good location close to U-Bahn and Tram, lots of good restaurants/shops nearby.

Pros: Everything

Cons: No English films to watch

Pros: Modern rooms. Spacious bathrooms. Clean and comfortable.

Cons: Nothing.

Pros: Location for our purpose

Cons: Bar staff were very unfriendly and we were made to feel a nuisance.

Pros: old building but new rooms

Pros: Great location, helpful staff and good fresh breakfast!

Cons: Very rude staff, worst service!:(

Pros: Wonderfull breakfast, very nice and prompt resolution of taks by staff. Clean. Perfect location.

Cons: Although the request was confirmed by mail and on the phone, my guests had to change room, because the prior given rooms hadn't the connection door. As well baby-bed. It seems the hotel management is saving on personal.

Pros: Very Clean!

Cons: Very Good!!

Pros: It’s very clean, staff are friendly, people are amazing around that area... the walk to the cathedral, old town, the bridges etc were literally 20mins away from the hotel. The staff were very helpful with the direction, and I got there using my google map when i felt I was a bit lost...this was my first travel on my own, and I felt very safe there!!

Cons: The only down side was, when I went to use the toilets in the hotel, the one in the reception (after I checked out and I had a late flight) the smell wasn’t very pleasant. There was no windows or an extractor fan.

Pros: Staff were excellent. Food was great. Hotel has very relaxing vibe. One of the best hotels i have ever stayed in.

Cons: Bathtub is kind over narrow which makes ot slippery. My son slipped and hurt himself. Fortunately it wasn't to serious. Not broken bones.

Pros: The room is cosy and clean. The room is newly decorated too.

Cons: The cleaning time is very late and the check in is slow.

Pros: We have an excellent stay. Your facility’s is 5 star.

Cons: Nothing

Pros: None

Cons: Service was terrible

Pros: Great location which is only just a few minutes from the main station. The hotel is nice and clean.

Cons: Breakfast too noisy with little kids. The surrounding environment of the hotel is a bit rough.

Pros: Exceptional buffet, great beds, large bath with shower.

Pros: That bartenders were fantastic and the liquor selection (especially the scotch & bourbon) was the best I've ever seen.

Cons: The main restaurant wasn't open a single night the whole week I was staying at the hotel, only the lounge.

Pros: The property was modern and clean. The facilities were decent and the staff were helpful and friendly

Cons: The location of the property wasn’t ideal as it is located on the opposite side of the main station. While this is not far from the central it was a bit inconvenient needed to travel and around this complex.

Pros: The staff was very nice. The room was very clean.

Pros: Everything was fantastic staff was friendly and helpful.

Pros: This hotel is fortress of peace in the city centre, very comfortable.

Pros: A room with very good light. Perfectly satisfactory selection of food.

Cons: As one walked along the corridors the piped music was louder than necessary - and as it happens not to my taste.

Pros: Great location, clean room, great breakfast. Terrific value!

Pros: Booked at the very last minute due to change in travel plans. Very helpful and we were given a picnic instead of our included breakfast because we had to leave too early for the latter

Cons: Nothing

Pros: Clean and spacious room (much storage space), good and healthy breakfast, helpful receptionist

Cons: Room facing a busy and noise cross-road, some Wi-FI issues

Pros: The room was big and spacious with a lovely view (I was on the top floor). Everything was very clean. Breakfast was good and varied, with delicious choice of hams. The staff was helpful and 24/7 at the reception desk. There are multiple seating areas within the hotel. A particularly cozy one was a ca. 10-people corner with a fireplace. There is also a patio where you can enjoy your coffee. Location is very central, just 10min, 2-street, leisure walk from Hauptbahnhof and the Cathedral. On your way you can see the towers of the Cathedral most of the time so it is very easy to navigate. There is also a church 5min in the opposite direction - St. Gereon - that is often omitted because it does not compare to the Cathedral but I would recommend visiting because it gives a very unusual impression of a cave.

Pros: Their breakfast is great and the staff are warm and very helpful.

Cons: If the air conditioner of room 59 can be fixed that it will not work with loud noise from time to time, that is perfect!

Pros: Great central location next to Hauptbahnhof and the cathedral. My room was very clean and comfortable. There's nothing to add, it's not an exceptional but very good place to stay

Pros: Breakfast was mediocre and quite honestly there wasn't much to like.

Cons: It was the weirdest hotel I have ever stayed in. For such a large hotel it was eerily quiet. The first thing I see when I open my room door is a Bible on the table, on another table there was a magazine type publication title The New Testament. Then, hanging from the bedside lamp was a card with 2 prayers printed on it . There was no bar in the hotel. I tried Google to see if I could find out what this hotel was all about - NOTHING !!! At some stage during my stay, I asked at reception where I might see and hear some live music ; to which the male receptionist looked at me as if I had 2 heads !!! When I was checking out I questioned a female receptionist about what sort of hotel this is. She informed me that it was originally a hospital, then a nursing home, then a home for nurses and more recently turned into a hotel for priests and nuns. It was then, over the last few years opened to the general public. In a whispered tone, she agreed with me that it was a weird place. I am a Catholic myself, but I felt deceived by all the secrecy. Had I known what type of establishment it was, I would never had booked it.

Pros: Nice place to stay nearly Central Railway station and Cologne downtown for good price with small, but comfortable rooms.

Cons: very poor breakfast. if you come at 9.30 a.m., you can easily find almost nothing there. And especially very bad coffee, better even don`t try it.

Pros: An unusual, interesting, but comfortable place to stay given the importance of the church in Cologne, with a lovely calm atmosphere and great air conditioning as the heat reached 40°C outside during our visit. Desk staff were nice and spoke very good English. Breakfast was excellent. Great location - walking distance from Cathedral and main train station. Good value.

Cons: A minor disappointment that there wasn't a fridge in the room and the wardrobe door didn't always shut properly which meant the light came on intermittently.

Pros: Clean rooms. 10 minute walk to the Cathedral. Great breakfast. Air conditioning.

Pros: The breakfast was excellent and we thoroughly enjoyed the staying in a room overlooking the Rhine.

Cons: There was a connecting door between our room and the next. The guests in the adjoining room were talking and had music on until nearly midnight on two nights then they got up at 05.00 and again made a noise. The third night we asked to change the room and had a very quiet room.

Pros: Very comfortable and nice hotel. The bartenders were pretty cool too.

Cons: The parking at the hotel is always full, so we had to park underground. There are people who are not staying at the hotel who occupied up all the parking spots by the hotel so that they can save money by not parking underground where the Chocolate museum is. The hotel needs to do a better job in monitoring who is actually staying at the hotel (guests) and who is not. A lot of people realize that they can save a few euros by parking at the hotel even though they are not a guest at the hotel in order to save money and not parking in the underground where it costs more. It is not fair for an actual guest to be inconvenienced because random people who are not guests take up all the parking spots at the hotel.

Pros: Loved the style of the hotel with all the art. Great location.

Cons: River view was a bit disappointing.

Pros: The breakfast buffet is very reasonably priced and they do not charge kids under the age of 12 for the breakfast buffet, which I think is a nice gesture. The family room was quite spacious even though the room had the main bed, sofa bed and a baby cot, which a positive surprise.

Cons: The TV channels didn't work properly - but it was not an issue for us. The parking charge for hotel guest can be avoided or it should be pried lower.

Pros: Super rooms

Cons: Nothing

Pros: Great location, clean and modern rooms. Love the artwork in the hotel.

Pros: great location

Pros: Very close to the old town/central station. Amazing facilities, the room is really comfortable, exceeded my expectations.

Pros: Staff great, location

Cons: Shower flooded the room. I called and they said to fix it tommorow, which is after leaving. AC really really hot. Called and they said fix it tommorow, which is after I leave. Also, 1 soap in room, and the bathroom is separate from the washing. To wash hands, is out in the room, but the shower is by itself. Not practical. Also, I tool 2 rooms, 1 for myself, 1 for kids. They put us separate floors and you can't go to any floor with your room card and only the floor your room is at. Strainge! Coffee machine doesn't work.

Pros: Was a great stay. We enjoyed very much our stay in the hotel and in Cologne.

Cons: To clean and arrange room better. For example- not to forget to fill tea bags, etc...

Pros: Very friendly staff it was really nice to see that excellent service still exists. Room was a very nice size though somewhat corporate but had all amenities.

Cons: AC was to weak as the weather just got really hot.

Pros: The reception staff where very friendly and helpful.

Cons: The bar staff didn't pay much attention and where rather rude.

Pros: We donot have expectation of the room, but in the evening, it is very quiet. The bar serve both hot and alcohol drinks until very end.

Cons: The TV is broken in the room. I asked for staff to have a look, after changed battery, the TV still not working. Next day, when we ask if there could be any voucher or discount offered. The manager and staff in the front desk are professional but not so thoughtful. My friends were more angry about their attitude to us than me. Kitchen close at 10pm, when we arrives, the price of cheese board is expensive, and the portion is small

Pros: Very friendly and kind help from the bar and receipting. Kindly help to figure out the way how to park my Multivan 2m height. Appreciated. Room clean, nice environment and good location

Pros: Location is very good next to the train station. Breakfast was very good, other meals in the hotel was also very good, not expensive. The staff was friendly too.

Pros: Basic, nice, simple and clean

Pros: Very helpful staff, room was clean and as expected. We enjoyed our stay. The location is directly at both a bus and underground station. it is also just a short walk to the city center. Thanks for everything to Mercure hotel!

Cons: Small issue - the kettle didn't work but I am sure if we notified the helpful staff it would have been solved.

Pros: the hotel was very clean but the room was too bright i asked for them to cover the blinds and nothing was done i could not get much sleep as the sun came shining through early in the morning

Cons: free ironing facilities which i normally get at hotels a room where i can get sleep without the bright light coming in

Pros: The suite was perfect for travelling with a toddler. The hotel was a nice walking distance from the city center and the Christmas markets.

Pros: The room is very clean and provided with good equipments, The staff was nice with us and the Breakfast was just Perfect, the situation is also good to explore cologne in less than 3 days

Cons: City taxes are quite expensive ...

Pros: Few minutes walk from the city center, metro station right at the door. Good ambience and facilities.

Cons: Unfortunately the windows let too much light in, even with the shutters closed. That was the only negative point to me.

Pros: Staff was nice, Room was clean

Pros: Good location not far from Centre of Cologne. 10 minutes to walk to main square. Good breakfast Good staff

Cons: You can hear everything in bathroom while you are in room . This is not perfect)

Pros: Everything is perfect

Cons: Clean

Pros: Very good location. Neat and super friendly staff. When we asked for higher floor room, the receptionist quickly offered it to us. Highly recommend it

Cons: Nothing , all was great

Pros: Good location. Helpful staff .

Cons: The bathroom has a glass door . For Light and noise it's like it has no door... I wouldn't go back there just for that. also, both breakfast and parking are expensive, the little lobby wasn't so clean and the printer in the business corne

Pros: Location was great and there was a lot of choice for breakfast,

Cons: Breakfast room was busy with too many tables

Pros: Perfect location. Clean and very confortable.

Cons: One of the staff member wasn’t neither friendly nor supportive. Poorly informed at check in. Not enough parking space for all guests.

Pros: Friendly staff Comfortable room

Cons: Bathroom: it’d be better if there was a door on the shower so water doesn’t splash in the bathroom. Also, the door of the bathroom itself and part of the bathroom’s wall are made of glass, which gives less privacy... Finally, in particular, the shower drain was clogged in our room. Otherwise everything else was great.

Pros: Comfortable quiet room. The air conditioning was effective during some extremely hot weather. A fridge would have made the room perfect. The staff were friendly and helpful. I chose the hotel as it was 3 minutes from Ebertplatz station which I used to get to my place of work. It was also less than 10 minutes from the main station and the town centre. Some nice local restaurants which are away from the main tourist area. I would recommend Freddy Shilling for a great burger. There is also a supermarket over the road if you need supplies. I would use this hotel again.

Cons: Lack of a fridge in the room. Breakfast buffet was a bit limited for my taste although there was very nice bread and pastries. Apparently they will cook eggs for you but that wasn’t very well advertised.

Pros: Nice location and clean

Pros: good serves

Cons: shawer serves

Pros: nice breakfast; 8min walk to the central station

Pros: Very clean room when we arrived and comfortable beds. Staff were incredibly helpful. Liked the view of the Colonius Tower and park. Would definitely stay again.

Cons: Even though we were on a high floor, we were a bit disappointed that we couldn’t open the window a little in the hot weather. Air-con was good, but it would’ve been better if we had a bit of fresh air. The only English channels available were news channels. We would’ve liked the option to change the language on some movie channels as they were all in German.

Pros: One of the best hotel i have stayed Everything about the hotel was brilliant. There is not enough stars or rating element to me to give the hotel. Staff extremely friendly. Food good. Bed very comfortable. I will book another trip n will definitely go there.

Cons: Noting.

Pros: Comfortable

Cons: Didn’t change our sheets or doona it was dirty on arrival and then was flipped the next day so when we got into bed we noticed it was dirty doona on our skin with no sheet separating us was a turn off also went to check the gym facilities and a security guard (think he was ) followed us down there as if we were up to no good felt like the staff were judgemental.

Pros: Bit more Training Equipment. It's already crowded down there when two persons want to train

Pros: Location was perfect. Very good for families. Very close to the restaurant, cinema and centre. Friendly staff and car parking available. The size of the room was very good

Cons: The cleanliness of the room and towel below the standards

Pros: Everything was perfect. My husband and I had a very pleasent time at the hotel. The breakfast is fantastic!

Pros: Great

Cons: None

Pros: location and updated decor

Cons: no!

Pros: Carolina and Sebastian were the best and friendliest receptionists I've ever had

Pros: Everything was excellent. The hotel was lovely and clean. Great location and most of all the staff were fabulous!!! Incredibly helpful. Well done guys. Xx

Pros: Location

Cons: We checked in in the afternoon and AC, fridge, and safe did not work. We left to get dinner and was promised it would be fixed. Returned in evening and nothing fixed. We lost baby breast milk and no AC. Night manager refused to fix/give us new room.

Pros: The breakfast is amazing

Cons: Taxi pick up and drop off in the car park, had trouble finding our Uber driver.

Pros: The hotel bar, great atmosphere, and also the selections for breakfast.

Pros: I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again.

Cons: I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.

Pros: Great location, lovely staff, lovely hotel

Cons: Just had one problem in dining room, don't want to put reason online

Pros: Great location for everything. Very good variety for breakfast

Cons: Can’t complain about anything

Pros: Excellent choice.

Cons: Lifts were a little awkward to get used to , and the Card Key for the door into the room had to be reset on a number of occasions

Pros: Room had everything we needed. Fabulous bathroom

Cons: Pillows were very soft

Pros: Very good hotel, great location. Clean and comfortable. Reception was very attentive, especially Lusine, she was caring and helpful with requests. Good choice of food for breakfast, huge variety.

Cons: Nothing

Pros: Location. Great bar.

Cons: Nothing

Pros: Nothing

Cons: Wrong offering on booking. Paid the full price for a room of 17m2 instead of promised 28m2. Bed was 130 instead of promised 180. Unacceptable!

Pros: Location is excellent. The hotel room is very comfortable and the staff are wonderful!

Cons: The carpet must be changed. It’s really old.

Pros: The location is great

Cons: Understaff and inability to provide needed service.

Pros: Location is really good, 5 minutes from main railwaystation. Excellent breakfast with friendly service. Beds were comfortable, quite big room too.

Pros: Location Staff Food

Cons: No Tea & coffee making facilities in the room

Pros: The breakfast was superb!

Pros: It's so convenient to access the main station and Kölner Dom. A really good place to stay for travelling.

Pros: Great breakfast especially the honey com and the pancakes

Cons: A little expensive and the minibar is not free :-(

Pros: Spacious, comfortable and clean rooms - ideal for families on a budget tour.

Cons: No complaints

Pros: Breakfast was excellent

Cons: Asked for twin beds which I didn’t get

Pros: Great breakfast, excelent location

Pros: Nice location, very good breakfast and friendly staff

Pros: The hotel was in the heart of cologne, near to everything and also at a quiet area

Cons: The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room

Pros: Great hotel near central station and secure outside hotel could be more international dinner!

Cons: No

Pros: Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.

Pros: The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area.

Cons: I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.

Pros: The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath.

Cons: There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.

Pros: Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!

Cons:

Pros: Very good location. Great room size.

Cons:

Pros: Location

Cons:

Pros: central, modern, stylish

Cons: food was very expensive

Pros: Location

Cons:

Pros: - The breakfast! It was held in an elegant dining hall with great selection of hot and cold items. - Everything in the room is sparkingly clean. - Good size modern bathroom.

Cons: - No kettle was provided in the junior suite that we stayed. Though there was a fancy Nespresso coffee maker, we don't think it can be used to make hot water. - Compare to other double rooms, the junior suite's furniture and bed was outdated.

Pros: I liked the food and the staff was verry nice. Room was verry clean the bed was a little hard but still comfortabel.

Cons: Bed a little softer mattress.

Pros: Friendly helpful staff

Cons: Slightly dated and in need of modernisation.

Pros: Spatious

Cons: Bad Internet

Pros: The bathroom was lovely! Friendly staff. Breakfast buffet was okay, but not 4-star worthy.

Cons: Room itself was on the smaller side, beautiful building but most of its glory remained in the past.

Pros: Very spacious. Great dinner albeit small menu. Great selection of wine.

Cons: Soap dispenser in room doesn’t really work. Need to use soap from shower to wash hands.

Pros: A big park and Japanese Garden just behind the hotel.

Pros: Very comfortable

Cons: Location and transportation

Pros: staff was very friendly and helpful

Cons: Room didn't have basic things like hot water kettle or iron

Pros: Fantastic large hotel in a great location for cycling on the Rhine. It had a separate secure area outside for our bikes. Very efficient registration and check out process. Friendly staff

Cons: Nothing to add .....it was great

Pros: The service was excellent and the staff is super friendly. The room was spacious and comfortable, the location is great. Don't worry about noise, even though it is but a minute away from the main station you won't hear a peep at night. Would and will definitely recommend this hotel!

Pros: Excellent location near the central station, nice and large room, staff on reception very helpful, breakfast was fine

Cons: the style of the room was slightly outdated :-)

Pros: Spacious clean room well located, attractive decor.

Cons: All OK.

Pros: The staff were all efficient and very polite and friendly Breakfast were excellent The location was perfect

Cons: I chose this hotel due it being centrally locates and having a gym. The gym was terrible and in my opinion should not be advertised. Most of the equipment is broken. I found this very dissapointing.

Pros: Friendly staff and quality room

Cons: A general recommendation would be to include public transport directions on hotel listings.

Pros: Very friendly and helpfull staff. The breakfast was wonderfull with much variaties. The wi-fi was good. Very close to the central station.

Cons: Nothing

Pros: The staff were very pleasant and we're ever-present. Their cheery demeanour did have a effect on the overall experience.

Pros: The location was great and friendly staff. We really enjoyed our stay here and would definitely recommend and come again if we ever come back to Cologne

Cons: Everything was great

Pros: The hotel is in a very good location, 5-minute walk from the main station and 10 minutes away from the Dom (Cologne Cathedral). Breakfast was also very good with a good selection of bread, cold cuts, yogurts and cereal.

Cons: The only thing that I didn't like was the decor of the hotel and rooms. It is a bit dated, but otherwise everything was great.

Pros: The bed was comfy.The room was big.We liked watching the trains

Cons: Nothing to dislike.All satisfactory for a one night stay en route to southwest Germany.

Pros: The room was really nice. We had fruit and water available for when we arrived. Also there was a kitchenette in the room. The receptionist was really nice, she helped us a lot and was keen on giving us needed information or answer any possible question.

Cons: It was a warm day, the sun was hitting the room all day long so at night the room was really warm. There was a ventilator but really noisy and we tried to open the windows at about 5 am but since the hotel is close to a road, the noise of the cars was making it hard to fall back asleep, so it was a complicated night for us.