Graduate Knoxville

1706 Cumberland Avenue, Knoxville, TN 37916, United States
+1 865 437 5500

Cheapest
rate per night

7,7

Good
based on 295 reviews
Graduate Knoxville - Knoxville, TN, United States
Fri 9/25
-
Sat 9/26
Compare vs KAYAK |

Provider Nightly total
snaptravel R1 281
Priceline R1 392
Booking.com R1 807
snaptravel
Priceline
Booking.com

Good to know

Value for money

7,7

Distance to city centre

1,2 km

Location rating

8,9

Nearest airport

Knoxville McGhee Tyson

Distance to airport

17,5 km

Rooms

Fri 9/25
Sat 9/26

King rooms

R1 392+

Bed type
Provider
Nightly base price
Unknown
R1 392 per night
Unknown
R1 807 per night
King bed
R1 831 per night
Unknown
R2 241 per night
King bed
R2 366 per night
King bed
R3 162 per night
King bed
R3 360 per night
King bed
R3 363 per night
Unknown
R3 957 per night

Reviews

Pros

Cons

Traveller rating

149
65
26
15
12

Time of year

Traveller type

Show reviews that mention

+
friendly staff in 127 reviews
great location in 93 reviews
parking was by valet in 61 reviews
free breakfast in 42 reviews
best hotel in 41 reviews
clean room in 31 reviews
ut campus in 30 reviews
room service in 24 reviews
hot water in 19 reviews
comfortable bed in 17 reviews
hotel had some construction in 12 reviews
knoxville in 4 reviews
park our car in 4 reviews
queen double in 3 reviews
charging ports in 2 reviews
excellent service in 2 reviews
  • Mediocre
    May 2018
    4,0

    Just stay somewhere else ....

    Common areas clean & well kept. Standard Hilton Garden Inn layout means everything is where you expect it. Liked the on property restaurant and bar. As a tradition, we always have one night where we bring pizza in on the patio and sit with family & talk for a few hours, and the staff was very accommodating for that as usual. The guys in valet deserve an honorable mention for friendliness and service.

    The 5 things we didn't like visit were important enough to give a low rating. First, I had a completely wrong expectation on my cost when using points for the room. Hilton Honors is similar to competitors, but when I booked with another chain, it was clear what my costs are going to be. Second, housekeeping was terrible. Out of 4 days, got 1 right. No service 1 day; no towels another; no coffee cups or shampoo another. Maids working adjoining rooms let the doors slam continually, making an afternoon nap impossible. Performance got worse after I said something at the front desk. Bad service & bad supervision. Third, most walkable restaurants closed for good or remodel; 1 sit-down pub food, 2 pizza, 1 mex, and no breakfast except drive through. Four, no pool, no hot tub. Finally, it's hard to even get access to the property; it's through the valet parking lot and it's not going to get much better even when nearby construction is complete. Simply can't recommend.

  • Excellent
    Oct 2017
    8,2

    Location

  • Okay
    May 2017
    5,4

    OK, but nothing special, better off downtown or in west Knoxville

    * Friendliness and competence of staff

    * Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry

  • Okay
    Sep 2016
    4,5

    Staff Poorly Trained

    The housekeeping staff were the most pleasant, welcoming and engaging staff.

    The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.

  • Excellent
    Apr 2016
    9,7

    Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.

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About

Overview

Located right on The Strip, Graduate Knoxville is just steps from University of Tennessee and Neyland Stadium. Settle into spaces inspired by Rocky Top lore and bursting with Big Orange pride, including Saloon 16, our high-end watering hole opening in partnership with Peyton Manning.

Official Hotel Information

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

7,7 Good

based on 295 reviews

8,7

Cleanliness

8,7

Comfort

8,8

Staff

7,7

Value for money

Check in

16:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Meeting/Banquet facilities
No smoking
Air-conditioned
Coffee shop
24-hour front desk
Safe
Storage available
Wedding services
Terrace/Patio
Smoke alarms
Children's television networks
Fire extinguisher
Free toiletries
Heating
Private bathroom
Private parking
Safety deposit box
Shared lounge/TV area
Snack bar
Soundproof rooms
Toilet
Toilet paper
Valet parking
Daily housekeeping
Fax/photocopying
Shops (on site)
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
CCTV in common areas
CCTV outside property
Hand sanitiser in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitised
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities

FAQs when booking at Graduate Knoxville

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Does Graduate Knoxville offer free Wi-Fi?

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Does Graduate Knoxville have a pool?

Photos

All photos (35)
Building (2)
Bedroom (12)
Bar (3)
Lobby (4)

Location

Most popular landmarks

  • University of Tennessee 255 m
  • Clarence Brown Theatre 0,4 km
  • Frank H. McClung Museum 0,7 km
  • Neyland Stadium 0,7 km
  • World's Fair Park 0,9 km
  • Thompson-Boling Arena 0,9 km

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