Book Hertz hire cars in Williamsburg

Reviews for Hertz in Williamsburg

Recent reviews

Traveller rating

Wonderful

6

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

8

10.0

There was a bit of a wait to returnReviewed Nov 28 2023

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2.0

Hertz could not process the credit card hold on a separate card, the staff at the pickup location had an attitude from the start because I was right at the door as soon as they opened. Staff refused to assist me with finding a solution to our problem and strong armed me into cancelling my reservation made through kayak and made me rent a completely different car at a different rate because the one I had originally scheduled was now "unavailable" despite the fact that it was sitting outside. I will NEVER do business with hertz again.Reviewed Oct 17 2023

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2.0

Car rental was fine but they added insurance onto my rental without even asking if I wanted it and that doubled my rental charge.Reviewed Nov 19 2022

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1.9

I reserved a car for Saturday July 18, 2021 for 12 noon. I was told to pick-up at Newport News airport. When I arrived at 11:30am, the Hertz was no longer there. I was directed to another, but by the time I got there at 12:07pm, it had closed at 12 noon. I was never alerted that they closed at 12 noon. And furthermore, why would you book someone a car at closing. I booked a room at the Hilton in D.C. for $169 which I could not get a refund for, never got a rental car cause hertz is closed on Sunday. Which my room was for Saturday anyway. Hertz did refund my $359, but I never received the $55 for the insurance on the rental. Thanks Hertz... I flew my wife from Louisiana to Virginia to have a romantic Father's Day in D.C., only to lose money and be stuck in Virginia. Terrible Service. Never Again. About $230 waisted due to poor communication and service. My wife could've stayed home for that, not to mention the flight amongst other things. 😤😡🤬Reviewed Jul 6 2021

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2.0

Pros:Staff very rudeCons:NothingReviewed May 22 2021

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4.0

Pros:Pickup and dropoff were easy. Vehicle was relatively clean and handled very well.Cons:Staff was not empathetic to the tire problem we had during the trip. One tire was flat repeatedly and had we not taken precautions of our own it would have caused serious problems and inconvenience. Windshield washer fluid was very low, and coolant level was low. Along with the tire problem we experienced this does not inspire confidence in the mechanical maintenance that Hertz provides.Reviewed May 4 2021

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8.0

Pros:Staff is good and my Malibu was good for our purposes.Cons:They could have explained a few things about the car. I struggled to learn how some things worked.Reviewed Apr 13 2021

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10.0

Pros:All though I was told the vehicle I needed was not available and I reserved a smaller car, the customer service clerk at the Hertz in Williamsburg VA continued to search and ultimately got me the vehicle I needed.Cons:I made at least 20 attempt to contact Hertz in BWI to modify my rental, no one would answer the phone. This was in spite of claiming a 24 hour service.Reviewed Mar 23 2021

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2.0

Pros:N/ACons:I had made a reservation for my in-laws one month in advance, and upon arrival they spent two hours at this location as they were informed their car was not available. I had placed a reservation for a small SUV (Nissan Rogue size) as this was for a drive to Florida, and the only car offered to them was a pick-up truck. They then negotiated on a large Tahoe (very gas inefficient for a long drive). When they asked to speak with a manager, the woman at the front desk told them they would need to call themselves. Terrible customer service and very unorganized, will not be returning to this rental location.Reviewed Mar 3 2021

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6.4

Cons:The vehicle was shaking very bad on the highwayReviewed Oct 10 2020

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9.2

Pros:Staff was great, efficient. Car was a good ride.Cons:Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.Reviewed Sep 27 2020

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8.8

Pros:Staff was fine. The vehicle was clean.Cons:I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.Reviewed Dec 31 2019

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More

• What is the most popular car hire from Hertz in Williamsburg?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Williamsburg.

• How many car hire locations does Hertz have in Williamsburg?

  Hertz has 1 hire location in Williamsburg. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Intl airport (PHF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Intl airport (PHF)?

  Yes