Book Hertz hire cars in Williamsburg

Williamsburg, VA, United States
Oct 1 — Oct 8
Williamsburg, VA, United States
Fri 1/10
Noon
Fri 8/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Williamsburg

Overall rating6.7 GoodBased on 13 reviews
Cleanliness
7.8
Comfort
7.6
Overall
6.0
Pick-up/Drop-off
7.0
Value for money
6.9

Recent reviews

Traveller rating
2
1
1
2
0
Find reviews that mention:
2.0
Pros:N/ACons:I had made a reservation for my in-laws one month in advance, and upon arrival they spent two hours at this location as they were informed their car was not available. I had placed a reservation for a small SUV (Nissan Rogue size) as this was for a drive to Florida, and the only car offered to them was a pick-up truck. They then negotiated on a large Tahoe (very gas inefficient for a long drive). When they asked to speak with a manager, the woman at the front desk told them they would need to call themselves. Terrible customer service and very unorganized, will not be returning to this rental location.Reviewed Mar 3 2021
review fromkayak
4.4
Pros:Rental was cleanCons:Poor customer service, the protection plan was not explained up front. I had a flat tire during my trip and when I called for assistance, I was told it was my problem because I didn't pay for the protection plan. When I communicated that the details of the coverage were not spelled out to me, I was repeatedly told they were. I ended up calling Triple A for assistance, only to find out the spare tire was flat as well. Both customer service in VA and PA were unacceptable and will be reported to Hertz, directly. I will never rent from the company again.Reviewed Oct 18 2017
review fromkayak
6.0
Misleading marketingPros:Price looked good and car looked goodCons:Price was not what was promised. Car was not what was promised. I was quoted a rate of ~$22 for a certain model car. When I got the confirmation, the car shown was a roller skate. I went in to change the car selection. I was willing to pay more - $28. I didn't change anything else in the rental. I thought I would get what I wanted. When I went to pick up the car, I was told my drop off was not at the airport as I had originally requested. I got charged $68 for a 17 hour car rental. Kayak changed my original request on more than just the car.Reviewed Feb 4 2018
review fromkayak
10.0
Pros:All though I was told the vehicle I needed was not available and I reserved a smaller car, the customer service clerk at the Hertz in Williamsburg VA continued to search and ultimately got me the vehicle I needed.Cons:I made at least 20 attempt to contact Hertz in BWI to modify my rental, no one would answer the phone. This was in spite of claiming a 24 hour service.Reviewed Mar 23 2021
review fromkayak
4.0
Pros:Pickup and dropoff were easy. Vehicle was relatively clean and handled very well.Cons:Staff was not empathetic to the tire problem we had during the trip. One tire was flat repeatedly and had we not taken precautions of our own it would have caused serious problems and inconvenience. Windshield washer fluid was very low, and coolant level was low. Along with the tire problem we experienced this does not inspire confidence in the mechanical maintenance that Hertz provides.Reviewed May 4 2021
review fromkayak
2.0
Pros:Staff very rudeCons:NothingReviewed May 22 2021
review fromkayak
10.0
Pros:The whole process went smoothly. The ladies who helped me at pickup and dropoff were very polite. I've rented here before and it has always been a good experience. No hidden surprises.Reviewed Dec 22 2017
review fromkayak
10.0
Pros:Staff was terrific!Cons:A few more vehicles to choose from but overall a great experience!Reviewed Sep 25 2019
review fromkayak
10.0
Pros:Hertz associate was professional and courteous, handled getting us set up quickly. Same person same service when we returned the vehicleCons:nothingReviewed Jul 28 2018
review fromkayak
6.8
Pros:The Williamsburg office wasn't a problem, but after dropping off the car in DC at the scheduled time and place, I was charged for an additional day. When I called to contest the charges, the person said that they didn't allow after hours returns, even though it hadn't been noted in my rental contra.Cons:contract that they didn't allow after hours returns. It is completely false advertising to say that a car can be returned at a particular time for a particular rate when that is not the case.Reviewed Apr 28 2019
review fromkayak
7.6
Gas Tank Way Not FULL.Cons:Gas Tank Way Not FULL., took 3gal to fill it on leaving pick-up.Reviewed Nov 29 2017
review fromkayak
7.6
Cons:Driver's car seat didn't go back far enoughReviewed Jul 8 2017
review fromkayak

Where can I find Hertz hire cars in Williamsburg?

1441 Richmond Rd, Hertz car hires

Address

1441 Richmond Rd

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 757 220 3497

Good to know

Most popular location

1441 Richmond Rd

FAQs about hiring a car from Hertz in Williamsburg

  • Hertz has 1 car hire location in Williamsburg. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes