Guest reviews
Overall rating
7,4
Good
Based on 3 842 reviews
Cleanliness
5,1
Comfort
5,9
Pickup/dropoff
6,0
Value for money
6,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
2,0
Terrible experience
Cons: Hertz didn't have a car on site. They didn't have our correct rental times in their system from our reservation. When we asked to cancel (we needed to leave at 6 AM, we reserved for 6 AM, and they were closed) they were going to charge us a 100$ cancelation fee. We called Kayak customer service for help and we hit a brick wall of unfriendly and unhelpful representatives. They referred us to the Hertz customer service who happened to be surprisingly worse than Kayak, immediately directing our call back to Kayak. Overall, it was a terrible and stressful experience. I will never use Kayak or Hertz again.
review from
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2,0
Pros: They made some reperasions.
Cons: They did not have a truck that I reserved. Said they would found another to trade with me. That did not happen epithet.
review from
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2,0
Don't Bring A Debit Card
Pros: When I arrived to rent was told new policy was that you had to have a corporate acct to use a debit card anymore. Left without renting. Have used Hertz many times in past but won't in the future. Thank goodness I had other options for a car.
review from
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2,0
No car
Pros: Not only did Hertz not have the car I was suppose to rent, they never contacted me when they got it in like they said they would. Very disappointing.
review from
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8,0
reviewing car
Pros: it was comfortable, good gas mileage, agent was friendly and helpful
Cons: the interior was not clean, there were stains on the seats
review from
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3,2
Vehicle No-Show
Pros: Very good rental rates for weekly rentals. Pleasant manager.
Cons: Office is a bt far from the Airport. We reserved an SUV because 3 of us adults were going to do some traveling to different mountains. Unfortunately, when we arrived, the office did not have any vehicles the size we reserved months ago. I realize they have to depend on people returning vehicles ontime, etc . The manager was very understanding and pleasant, and gave us a ride back to our hotel, as we cancelled our request and found a suitable vehicle elsewhere.
review from
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4,0
Cons: The car hadn't been really cleaned in between users. He quickly wiped the dash before handing me the keys.
review from
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6,4
Pros: Mike Laws was friendly and efficient.
review from
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6,8
Good value
Pros: Easy pick up and the price was crazy cheap
Cons: The car was dirty back seat had garbage on the floors the rear seat was pulled away from work should be so we had to put it back in place the windshield wipers did not work could've been a lot cleaner that was the most biggest complaint we had was it was very dirty were such a new car . Hertz dropped the ball when they sent his car out as dirty as it was.
review from
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8,0
reviewing car
Pros: it was comfortable, good gas mileage, agent was friendly and helpful
Cons: the interior was not clean, there were stains on the seats
review from
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6,8
Good value
Pros: Easy pick up and the price was crazy cheap
Cons: The car was dirty back seat had garbage on the floors the rear seat was pulled away from work should be so we had to put it back in place the windshield wipers did not work could've been a lot cleaner that was the most biggest complaint we had was it was very dirty were such a new car . Hertz dropped the ball when they sent his car out as dirty as it was.
review from
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2,0
Terrible experience
Cons: Hertz didn't have a car on site. They didn't have our correct rental times in their system from our reservation. When we asked to cancel (we needed to leave at 6 AM, we reserved for 6 AM, and they were closed) they were going to charge us a 100$ cancelation fee. We called Kayak customer service for help and we hit a brick wall of unfriendly and unhelpful representatives. They referred us to the Hertz customer service who happened to be surprisingly worse than Kayak, immediately directing our call back to Kayak. Overall, it was a terrible and stressful experience. I will never use Kayak or Hertz again.
review from
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2,0
Pros: They made some reperasions.
Cons: They did not have a truck that I reserved. Said they would found another to trade with me. That did not happen epithet.
review from
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2,0
Don't Bring A Debit Card
Pros: When I arrived to rent was told new policy was that you had to have a corporate acct to use a debit card anymore. Left without renting. Have used Hertz many times in past but won't in the future. Thank goodness I had other options for a car.
review from
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2,0
No car
Pros: Not only did Hertz not have the car I was suppose to rent, they never contacted me when they got it in like they said they would. Very disappointing.
review from
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3,2
Vehicle No-Show
Pros: Very good rental rates for weekly rentals. Pleasant manager.
Cons: Office is a bt far from the Airport. We reserved an SUV because 3 of us adults were going to do some traveling to different mountains. Unfortunately, when we arrived, the office did not have any vehicles the size we reserved months ago. I realize they have to depend on people returning vehicles ontime, etc . The manager was very understanding and pleasant, and gave us a ride back to our hotel, as we cancelled our request and found a suitable vehicle elsewhere.
review from
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4,0
Cons: The car hadn't been really cleaned in between users. He quickly wiped the dash before handing me the keys.
review from
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6,4
Pros: Mike Laws was friendly and efficient.
review from
Other suppliers in West Valley City scored
Where can I find Hertz hire cars in West Valley City?
4108 West 3500 South, Hertz car hire
Address
4108 West 3500 SouthPhone
+1 801 966 6783FAQs about hiring a car from Hertz in West Valley City
How many car hire locations does Hertz have in West Valley City?
Hertz has 1 car hire location in West Valley City. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Salt Lake City Airport (SLC)?
Yes
Does Hertz offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?
Yes
