West Valley City Car Hire

Cons: The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill out

Cons: No customer service, no offer to help in any way. I had a delayed flight and lost luggage to deal with, so they cancelled my reservation after 2 hours. I will never use them again. Traveling with a whole family, had to take an uber and bunch of car seats/bags...was basically stranded.

Cons: The insurance was $40 per day

Cons: It was all good!!

Cons: I didn't like the fact Kayak offered me insurance at a discount only to find out at the counter Budget would not honor the insurance I purchased through Kayak!! That should be disclosed by Kayak at the time of rental. I feel I was ripped off.

Cons: We booked a premium car and when we got there to pick it up there were no cars available. Our reservation was for 10am because we were going out of town. They said “maybe at 2:30” very disappointing! They left us stranded! Will never rent from them again. Awful service.

Cons: The salesman at the front desk was terribly rude to me. I conservatively scheduled my pickup time at noon, but didn't get there until around 12:30 since my flight was a bit delayed. I never got a confirmation call from them. When I got there, they said it would take 20 minutes to clean the car and bring it over. After waiting for over an hour, I asked him why it was taking so long since I scheduled my pickup for noon. He rudely blamed me and said that since I wasn't there right at noon they gave my car away to another customer which was why it was taking so long. I was seriously offended by his terrible customer service.

Cons: They didn't have many cars available

Cons: They didn't have the car we ordered at either location, wvc flat out didn't have a car and didn't want to find one. Wouldn't pick us up, even after we rented the car, Tristan (sp?) just didn't want to.

Cons: i requested a car at the Salt Lake City airport, but they changed the pick up location since they had sold out at the airport. It was not clear that the location had changed and it was very inconvenient.

Cons: The car was dirty back seat had garbage on the floors the rear seat was pulled away from work should be so we had to put it back in place the windshield wipers did not work could've been a lot cleaner that was the most biggest complaint we had was it was very dirty were such a new car . Hertz dropped the ball when they sent his car out as dirty as it was.

Cons: Office is a bt far from the Airport. We reserved an SUV because 3 of us adults were going to do some traveling to different mountains. Unfortunately, when we arrived, the office did not have any vehicles the size we reserved months ago. I realize they have to depend on people returning vehicles ontime, etc . The manager was very understanding and pleasant, and gave us a ride back to our hotel, as we cancelled our request and found a suitable vehicle elsewhere.

Cons: the interior was not clean, there were stains on the seats

Cons: They did not have a truck that I reserved. Said they would found another to trade with me. That did not happen epithet.

Cons: Hertz didn't have a car on site. They didn't have our correct rental times in their system from our reservation. When we asked to cancel (we needed to leave at 6 AM, we reserved for 6 AM, and they were closed) they were going to charge us a 100$ cancelation fee. We called Kayak customer service for help and we hit a brick wall of unfriendly and unhelpful representatives. They referred us to the Hertz customer service who happened to be surprisingly worse than Kayak, immediately directing our call back to Kayak. Overall, it was a terrible and stressful experience. I will never use Kayak or Hertz again.