Guest reviews
Overall rating
7,4
Good
Based on 4 178 reviews
Cleanliness
7,8
Comfort
9,0
Pickup/dropoff
8,4
Value for money
8,8
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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9,2
Pros: Very nice, clean care
review from
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8,0
Don't buy the insurance offered
Pros: Nothing wrong with the car. Only problem was I couldn't use the insurance I was offered during my Kayak check out at a discount. Don't buy insurance that Budget doesn't recognize!!
Cons: I didn't like the fact Kayak offered me insurance at a discount only to find out at the counter Budget would not honor the insurance I purchased through Kayak!! That should be disclosed by Kayak at the time of rental. I feel I was ripped off.
review from
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10,0
EFFICIENT, FRIENDLY AND AFFORDABLE!!
Pros: The rep was VERY knowledgable, he had the car ready (I really liked that). We liked the car it was what we asked for. The whole experience was so much better than my last experience with Budget. I will go back to that one, it was good. It is a little further away but I will do that to get the customer service that we received.
Cons: It was all good!!
review from
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10,0
Pros: The price was lowered because we turn the vehicle in earlier than scheduled
Cons: The insurance was $40 per day
review from
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2,0
Cancelled reservation on me
Pros: Nothing
Cons: No customer service, no offer to help in any way. I had a delayed flight and lost luggage to deal with, so they cancelled my reservation after 2 hours. I will never use them again. Traveling with a whole family, had to take an uber and bunch of car seats/bags...was basically stranded.
review from
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8,8
Could I keep the car?
Pros: I liked the car that I was given. A hybrid with a modern computer dashboard that allowed me to access my phone and whatever I liked with bluetooth. It was strong but fuel efficient. The guy who rented me the car was helpful and friendly and I feel like I got a good value for my money.
Cons: The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill out
review from
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10,0
Best deal ever
Pros: Seat cooling option was my 1st favorite thing. And the same for my wife lol but it was affordable, convenient and one of the most smoothest ride i have ever had in my life. It broke my wifes heart that we had to drop off the car ;'( we love it and highly recommend it.
Cons: The car and price was amazing
review from
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9,2
Pros: Very nice, clean care
review from
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10,0
EFFICIENT, FRIENDLY AND AFFORDABLE!!
Pros: The rep was VERY knowledgable, he had the car ready (I really liked that). We liked the car it was what we asked for. The whole experience was so much better than my last experience with Budget. I will go back to that one, it was good. It is a little further away but I will do that to get the customer service that we received.
Cons: It was all good!!
review from
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10,0
Pros: The price was lowered because we turn the vehicle in earlier than scheduled
Cons: The insurance was $40 per day
review from
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8,8
Could I keep the car?
Pros: I liked the car that I was given. A hybrid with a modern computer dashboard that allowed me to access my phone and whatever I liked with bluetooth. It was strong but fuel efficient. The guy who rented me the car was helpful and friendly and I feel like I got a good value for my money.
Cons: The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill out
review from
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10,0
Best deal ever
Pros: Seat cooling option was my 1st favorite thing. And the same for my wife lol but it was affordable, convenient and one of the most smoothest ride i have ever had in my life. It broke my wifes heart that we had to drop off the car ;'( we love it and highly recommend it.
Cons: The car and price was amazing
review from
Other suppliers in West Valley City scored
Where can I find Budget hire cars in West Valley City?
4310 West 3500 South, Budget car hire
Address
4310 West 3500 SouthPhone
+1 801 736 4687FAQs about hiring a car from Budget in West Valley City
How many car hire locations does Budget have in West Valley City?
Budget has 1 car hire location in West Valley City. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Salt Lake City Airport (SLC)?
Yes
Does Budget offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?
Yes
